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Desktop Manager Jobs in Portland, ME (NOW HIRING)

TSP

Desktop Technician (Part Time)

South Portland, ME · On-site

$20 - $23/hr

Pay: $20.00 - $23.00 per hour DESKTOP TECHNICIANS AT TSP TYPICALLY HAVE THE FOLLOWING JOB ... Strong documentation, organization, and time management skills * Ability to follow standards ...

HMG Careers

Sales Manager Remote

Portland, ME · Remote

$69K/yr

Laptop or desktop computer with a working camera * Insurance license required or willingness to ... Work closely with your manager to set goals and achieve them

HMG Careers

Remote Sales Manager

Portland, ME · Remote

$69K/yr

Laptop or desktop computer with a working camera * Insurance license required or willingness to ... Work closely with your manager to set goals and achieve them

NannyPod

State Area Manager - Maine

Portland, ME · On-site

$48K - $75K/yr

Managers review, approve and sharenanny candidatesin their area. * Managers interview ... Laptop /Desktop Benefits NannyPod OffersExcellent Benefits * 250 Sharesperquarter in NannyPod USA ...

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Desktop Manager information

See Portland, ME salary details

$21.5K

$85.6K

$129K

How much do desktop manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for desktop manager in Portland, ME is $85,565.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,100.00 and $97,700.00 per year, depending on experience, location, and employer.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level job because it involves basic troubleshooting, hardware and software maintenance, and customer service skills. It provides foundational IT experience and can lead to more advanced roles in IT or network administration. Certifications like CompTIA A+ can enhance job prospects in this field.

What are some typical challenges a desktop manager faces when overseeing an IT support team?

Desktop Managers often encounter challenges such as balancing quick response times with high-quality support, managing diverse hardware and software environments, and ensuring consistent application of security policies. They must also prioritize and delegate tasks effectively to their team, especially during periods of high demand or when multiple incidents occur simultaneously. Building strong communication between IT and end users is essential for resolving issues efficiently and maintaining satisfaction across the organization.

What are the key skills and qualifications needed to thrive as a desktop manager, and why are they important?

To thrive as a Desktop Manager, you need expertise in IT infrastructure, desktop support, and team management, typically supported by a bachelor’s degree in IT or a related field. Familiarity with enterprise systems like Microsoft Endpoint Manager, Active Directory, and certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate are highly valued. Strong problem-solving, communication, and leadership skills distinguish high-performing Desktop Managers. These abilities ensure efficient desktop operations, high user satisfaction, and effective resolution of technical issues within organizations.

What is the difference between Desktop Manager vs Help Desk Technician?

AspectDesktop ManagerHelp Desk Technician
CredentialsIT certifications (e.g., CompTIA A+, Network+), management experienceBasic IT certifications, technical support training
Work EnvironmentOversees IT teams, manages desktop support operationsProvides frontline technical support to end-users
Employer & IndustryCorporate IT departments, managed service providersHelp desks, IT support centers, corporate environments

Desktop Managers focus on overseeing desktop support teams and managing IT infrastructure, while Help Desk Technicians handle direct technical support for end-users. Both roles require IT certifications, but Desktop Managers typically have more management experience and responsibilities.

What is a desktop manager?

A Desktop Manager is an IT professional responsible for overseeing and maintaining an organization’s desktop computing environment. They manage desktop hardware and software, ensure systems are up-to-date and secure, and provide technical support to end users. Desktop Managers often lead a team of IT technicians, coordinate the deployment of new systems or upgrades, and develop policies for device management and security. Their role is crucial in making sure employees have reliable and efficient access to the computer resources they need to perform their jobs.
What are the most commonly searched types of Desktop jobs in Portland, ME? The most popular types of Desktop jobs in Portland, ME are:
What are popular job titles related to Desktop Manager jobs in Portland, ME? For Desktop Manager jobs in Portland, ME, the most frequently searched job titles are:
What job categories do people searching Desktop Manager jobs in Portland, ME look for? The top searched job categories for Desktop Manager jobs in Portland, ME are:
What cities near Portland, ME are hiring for Desktop Manager jobs? Cities near Portland, ME with the most Desktop Manager job openings:
Desktop Manager jobs near you
Infographic showing various Desktop Manager job openings in Portland, ME as of August 2026, with employment types broken down into 82% Full Time, 17% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $85,539 per year, or $41.1 per hour.

Desktop Technician II

General Dynamics - Bath Iron Works

Bath, ME • On-site

$20.25 - $25.75/hr

Full-time

Re-posted 12 days ago

General Dynamics Bath Iron Works rating

8.5

Company rating: 8.5 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description


The Desktop Technician II provides senior-level, hands-on support across the full lifecycle of end-user computing and mobile devices at Bath Iron Works, including laptops, desktops, tablets, smartphones, printers, and peripherals. The role independently resolves complex hardware, operating system, and application issues; administers mobile devices and MDM policies; owns portions of deployment and refresh planning; and provides technical guidance and escalation support to Desktop Technician I.
The Desktop Technician II serves as the primary on-call resource for the desktop and mobility team and partners with Client Infrastructure Design (CID) engineers on projects, standards, and complex issue resolution. Operating under the BIW Business Operating System (BOS), the Desktop Technician II ensures compliance with safety, quality, and performance standards while coordinating with other key stakeholders to meet overall milestones.
Key Responsibilities
  • Safety Leadership:
    • Comply with all BIW safety and security standards while working in environments that range from administrative offices to active manufacturing and shipboard areas.
    • Identify and report hazards and follow established procedures when handling, lifting, moving, and disposing of equipment.
  • Project Execution:
    • Set up, image, and configure laptops, desktops, mobile devices, and peripherals in compliance with BIW build standards, and refine local procedures where gaps are identified.
    • Administer mobile devices and MDM policies (enrollment, application deployment, configuration profiles, and carrier coordination), and support MDM policy changes coordinated with CID engineering.
    • Own portions of hardware deployment, device refresh, equipment move, and operating system rollout planning and execution, and coordinate Desktop Technician I activity to meet milestones.
    • Independently resolve complex break/fix issues involving hardware failures, OS-level problems, application conflicts, and multi-system interactions, performing root-cause analysis and escalating to Endpoint Engineering when the issue requires design-level remediation.
    • Serve as primary on-call resource for the desktop and mobility team, providing after-hours and weekend coverage on a scheduled rotation.
    • Travel between sites and work at various locations as needed.
    • Other duties as assigned.
  • Training and Development:
    • Maintain current, in-depth working knowledge of supported hardware, operating systems, and management tools, and pursue and obtain relevant technical certifications.
    • Mentor Desktop Technician I and newly hired staff, providing technical guidance, hands-on coaching, and structured knowledge transfer.
  • Team Collaboration and Communication:
    • Serve as the primary escalation point for Desktop Technician I and the Service Desk on complex hardware, operating system, and application issues.
    • Partner with Endpoint Engineering and other IT teams on projects, standards, and complex incident resolution.
    • Document all work, device, and user data accurately in the IT service management platform and reinforce documentation standards with Desktop Technician I.
    • Communicate clearly with stakeholders ranging from senior leadership to the manufacturing floor and translate complex technical issues into business-appropriate language.
  • Continuous Improvement:
    • Author knowledge base articles for complex issue resolution and internal team procedures, and review and improve articles submitted by Desktop Technician I to maintain overall quality.
    • Identify recurring problems and recommend improvements to device standards, build processes, and support workflows to Endpoint engineering.

Required/Preferred Education/Training
Required:
  • High school diploma or equivalent.
  • At least one current industry certification such as CompTIA A+, a Microsoft endpoint/Modern Desktop certification, or ITIL Foundation (Please make sure this is clearly identified within your resume).

Preferred:
  • Associate's degree in information technology, computer science, or a related field, or equivalent technical training.

Required/Preferred Experience
Required:
  • Must be able to satisfy BIW background-check and site-access requirements.
  • Minimum of 5 years of hands-on desktop/endpoint support experience in an enterprise environment, including complex troubleshooting and root-cause analysis.
  • Demonstrated experience deploying, imaging, and configuring Windows laptops and desktops using an enterprise endpoint management tool (e.g., MCM).
  • Demonstrated experience administering mobile devices and MDM policies for iOS/iPadOS and Android.
  • Working knowledge of Active Directory and Group Policy, IT service management ticketing (e.g., ServiceNow), and work tracking (e.g., Jira).

Preferred:
  • Prior mentoring experience, PowerShell familiarity, and experience in a defense, manufacturing, or other regulated environment.

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