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Desktop Manager Jobs in Portland, ME (NOW HIRING)

NannyPod

State Area Manager - Maine

Portland, ME · On-site

  • Medical

  • Life

  • Retirement

Managers are responsible for networking with families who need part time or full time nannies. You ... Laptop \/ Desktop \n \n \n Benefits NannyPod Offers Excellent Benefits \n \n * 250 Shares per ...

Townsquare Ignite

Digital Solutions Manager

Portland, ME · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Our campaigns are delivered across desktop, mobile, apps, connected TV, email, paid search, and ... You'll manage business relationships to ensure that the clients' needs and objectives are met ...

Townsquare Ignite

Digital Solutions Manager

Portland, ME · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Our campaigns are delivered across desktop, mobile, apps, connected TV, email, paid search, and ... You'll manage business relationships to ensure that the clients' needs and objectives are met ...

Townsquare Ignite

Digital Solutions Manager

Portland, ME · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Our campaigns are delivered across desktop, mobile, apps, connected TV, email, paid search, and ... You'll manage business relationships to ensure that the clients' needs and objectives are met ...

Enlyte

Medical Field Case Manager

Cliff Island, ME

$86K - $95K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... desktop monitor, mileage and travel reimbursement, Employee Assistance and Referral Program, and ... As a Field Case Manager, you will work closely with treating physicians/providers, employers ...

Enlyte

Medical Field Case Manager

Cliff Island, ME · On-site

$86K - $95K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... desktop monitor, mileage and travel reimbursement, Employee Assistance and Referral Program, and ... As a Field Case Manager, you will work closely with treating physicians/providers, employers ...

Artech Information System LLC

DESKSIDE SUPPORT

Falmouth, ME

$19.75 - $25.25/hr

Company Description Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients ...

Artech Information System LLC

Deskside Support

Falmouth, ME · On-site

$19.75 - $25.25/hr

Company Description Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients ...

General Dynamics - Bath Iron Works

Sr. Endpoint Engineer

Bath, ME · On-site

$83K - $106K/yr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

... desktops, and mobile devices, and set the standards Endpoint Engineer III builds and maintains. * Own the architecture and configuration of enterprise endpoint management tooling and MDM, including ...

General Dynamics - Bath Iron Works

Sr. Endpoint Engineer

Bath, ME · On-site

$83K - $106K/yr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

... desktops, and mobile devices, and set the standards Endpoint Engineer III builds and maintains. * Own the architecture and configuration of enterprise endpoint management tooling and MDM, including ...

New

HMG Careers

Sales Representative Remote

Portland, ME · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

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Showing results 21-40

All JobsDesktop JobsDesktop Manager JobsDesktop Manager Jobs in Portland, ME

Desktop Manager information

See Portland, ME salary details

$21.5K

$85.6K

$129K

How much do desktop manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for desktop manager in Portland, ME is $85,565.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,100.00 and $97,700.00 per year, depending on experience, location, and employer.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level job because it involves basic troubleshooting, hardware and software maintenance, and customer service skills. It provides foundational IT experience and can lead to more advanced roles in IT or network administration. Certifications like CompTIA A+ can enhance job prospects in this field.

What are some typical challenges a desktop manager faces when overseeing an IT support team?

Desktop Managers often encounter challenges such as balancing quick response times with high-quality support, managing diverse hardware and software environments, and ensuring consistent application of security policies. They must also prioritize and delegate tasks effectively to their team, especially during periods of high demand or when multiple incidents occur simultaneously. Building strong communication between IT and end users is essential for resolving issues efficiently and maintaining satisfaction across the organization.

What are the key skills and qualifications needed to thrive as a desktop manager, and why are they important?

To thrive as a Desktop Manager, you need expertise in IT infrastructure, desktop support, and team management, typically supported by a bachelor’s degree in IT or a related field. Familiarity with enterprise systems like Microsoft Endpoint Manager, Active Directory, and certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate are highly valued. Strong problem-solving, communication, and leadership skills distinguish high-performing Desktop Managers. These abilities ensure efficient desktop operations, high user satisfaction, and effective resolution of technical issues within organizations.

What is the difference between Desktop Manager vs Help Desk Technician?

AspectDesktop ManagerHelp Desk Technician
CredentialsIT certifications (e.g., CompTIA A+, Network+), management experienceBasic IT certifications, technical support training
Work EnvironmentOversees IT teams, manages desktop support operationsProvides frontline technical support to end-users
Employer & IndustryCorporate IT departments, managed service providersHelp desks, IT support centers, corporate environments

Desktop Managers focus on overseeing desktop support teams and managing IT infrastructure, while Help Desk Technicians handle direct technical support for end-users. Both roles require IT certifications, but Desktop Managers typically have more management experience and responsibilities.

What is a desktop manager?

A Desktop Manager is an IT professional responsible for overseeing and maintaining an organization’s desktop computing environment. They manage desktop hardware and software, ensure systems are up-to-date and secure, and provide technical support to end users. Desktop Managers often lead a team of IT technicians, coordinate the deployment of new systems or upgrades, and develop policies for device management and security. Their role is crucial in making sure employees have reliable and efficient access to the computer resources they need to perform their jobs.
What are the most commonly searched types of Desktop jobs in Portland, ME? The most popular types of Desktop jobs in Portland, ME are:
What are popular job titles related to Desktop Manager jobs in Portland, ME? For Desktop Manager jobs in Portland, ME, the most frequently searched job titles are:
What job categories do people searching Desktop Manager jobs in Portland, ME look for? The top searched job categories for Desktop Manager jobs in Portland, ME are:
What cities near Portland, ME are hiring for Desktop Manager jobs? Cities near Portland, ME with the most Desktop Manager job openings:
Desktop Manager jobs near you
Infographic showing various Desktop Manager job openings in Portland, ME as of August 2026, with employment types broken down into 82% Full Time, 17% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $85,539 per year, or $41.1 per hour.

Managed Services Engineer II - IN OFFICE - Local applicants only please.

Data Defined LLC

Brunswick, ME • On-site

$60K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 9 days ago

Job description

Managed Services Engineer II - In Office - Local Applicants Only (30 mi radius of Brunswick, ME)
Data Defined, LLCis a leading provider of Managed IT Services to small and midsize organizations. We help our customers leverage the power of information technology to achieve their goals by becoming their trusted IT ally. Since 1998, we have made IT management easy and secure for hundreds of corporations, healthcare organizations, non-profits, and public sector agencies. We provide complete IT outsourcing to business leaders, and augmentation services to IT teams.
Why Work for Us:
  • Be a part of a culture that is committed to "absolutely doing the right thing," valuing the well-being of our colleagues and clients.
  • Join a team of ambitious and talented individuals, working with cutting-edge technology to drive innovation with purpose.
  • Enjoy a fun and engaging work environment, where we prioritize ensuring a good work-life balance.
  • Take advantage of opportunities for personal and professional development, empowering you to advance your career.

Job Summary:
The Managed Services Engineer II is a representative of the company that interacts daily with all levels of the customer's workforce, from C-level to business and technical end-users. Working to efficiently close tickets with high level of accuracy, this role will perform a wide range of technical computing and information systems support, including installations, repairs, and preventative maintenance on desktops, laptops, servers, networking devices, and related software. The Managed Services Engineer II diagnoses mechanical, hardware, software, and system failures using established procedures.This role will require 25% travel.
Job Duties & Responsibilities:
This role is an in-office position
  • Provide best in class customer service to Data Defined's customer base
  • Adhere to company values while following best practices and operational procedures
  • Manage the status of open tickets/projects and complete technical and operational tasks to address project deliverables efficiently and accurately
  • Maintain up to 85% utilization to support key performance indicator attainment and service level agreements
  • Drive for continuous CSAT scores to ensure consistent feedback from Data Defined's customer base
  • Act as an escalation point for Managed Services Engineer I's
  • Troubleshoot issues on a variety of information systems and network devices within complex customer environments
  • Update, manage and troubleshoot workstation device connectivity and printer issues
  • Work within Active Directory to create and terminate user accounts as part of onboarding/offboarding and reset passwords for related customer environments
  • Responsible for implementing appropriate IT procedures, configuring software, and implementing O365 administration functions across multiple platforms
  • Perform network troubleshooting, network traffic analysis and debugging
  • Manage Anti-Spam Policies and run virus scanning using Data Defined approved software
  • Work tickets based on SLA priority and expiration and updating tickets daily
  • Support solutions such as email, storage, backups, monitoring and productivity suites
  • Account for time by function and by the customer in Autotask with a high level of accuracy to include notes detailing customer work status to ensure continuity of service
  • Partner with internal service owners and teams to evaluate technical solutions, provide recommendations, obtain consensus, plan, and execute the services
  • Participate in a regular after-hours on-call rotation schedule
  • Provide continuous updates and communication on assigned tickets to ensure customers have daily interaction and support

Qualifications:
  • College Degree not required
  • 2-4 years of experience in a closely related position doing MSP technical support/troubleshooting is preferred but not required
  • Certifications preferred in one of the following: CompTIA A+, Network+, Security +, MSFT 365 Fundamentals (MS-900T01), MS 100: Microsoft 365 Identity and Services, Microsoft Certified Professional (MCP) MS AZ-104 - Azure Administrator Associate, Microsoft 365 Certified: Enterprise Administrator Expert
  • Familiarity with Microsoft Exchange, SQL, Sharepoint, Windows Server, Autotask, Datto RMM and Remote Desktop Services preferred
  • Experience in LAN/WAN and basic network troubleshooting
  • Experience in workstation and laptop hardware support, including backup software configuration experience with common data protection applications
  • Experience with Anti-Virus configuration with more than one A/V solution
  • Experience with Microsoft Office Suite, Office 365, Azure, and Windows Operating Systems (Desktop and Server) and Kaseya is a plus
  • Strong organization skills and the ability to work on many tasks simultaneously in a high-pressure environment
  • Strong interpersonal skills, including verbal and written communication skills along with excellent listening skills
  • Ability to work in a team environment and demonstrate superior leadership, presentation, and planning ability, as well as verbal and written communication skills
  • Business acumen; translating business requirements into related solutions
  • Flexible and able to remain calm in times of stress while managing multiple priorities at one time
  • Active listener with excellent oral and written communication skills, as well as the ability to handle difficult conversations
  • Sound problem-solving technique with ability and persistence to generate options and select the best solution
  • Ability to build relationships based on trust to enable collaboration and cooperation amongst team members and internal/external stakeholders
  • Ability to communicate effectively with customers and various levels of management both verbally and in written form
  • Ability to manage multiple projects in a fast-paced environment
  • Team player mentality and willingness to share knowledge with others

Benefits
  • Generous 401k matching contribution (100% on the first 3%)
  • Dynamic, fun company culture
  • PTO, 7 holidays and 2 optional holidays annually
  • Medical Insurance
  • Company provided Life, Short and Long-term Disability Insurance
  • Parking
  • Business casual work attire

Due to the nature of our business and the requirements of ITAR regulations, this role may require access to controlled information and technology. Candidates must be U.S. citizens or lawful permanent residents and be willing to undergo a thorough background check as part of the employment process.
Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, familial status, age, physical or mental disability, pregnancy, sexual orientation, gender identity, genetic information, veteran status, or any other characteristic protected by law.

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