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Help Desk Manager Jobs in Pflugerville, TX (NOW HIRING)

360training

Help Desk Manager

Austin, TX

Team Management * Lead, mentor, and support a global helpdesk team, setting clear expectations and ... Service Desk Operations * Provide hands-on support for users at the Austin headquarters several ...

360training

Help Desk Manager

Austin, TX · On-site

Leadership & Team Management * Lead, mentor, and support a global helpdesk team, setting clear ... End User Support & Service Desk Operations * Provide hands-on support for users at the Austin ...

360training

Help Desk Manager

Austin, TX · On-site

Leadership & Team Management * Lead, mentor, and support a global helpdesk team, setting clear ... End User Support & Service Desk Operations * Provide hands-on support for users at the Austin ...

Avani Technology Solutions, Inc.

Help Desk

Austin, TX · On-site

$19.75 - $26.75/hr

Help Desk Location: 4200 Smith School Road, Austin, Texas 78744 Duration: 5+ months * The contractor will be work in the Agency's Help Desk and receive calls for assistance relating to the ...

Cayuse Holdings

Help Desk Agent

Austin, TX · On-site

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... Identify and report recurring issues or trends to management for process improvement and enhanced ...

Curative HR LLC

Sr. Help Desk Technician

Austin, TX · On-site

$95K - $110K/yr

The ideal candidate has approximately 4+ years of progressive IT support experience, including hands-on ownership of help desk tooling, workflow automation, knowledge management, endpoint ...

Curative HR LLC

Sr. Help Desk Technician

Austin, TX · On-site

$19.75 - $26.75/hr

The ideal candidate has approximately 4+ years of progressive IT support experience, including hands-on ownership of help desk tooling, workflow automation, knowledge management, endpoint ...

Curative HR LLC

Sr. Help Desk Technician

Austin, TX

$19.75 - $26.75/hr

The ideal candidate has approximately 4+ years of progressive IT support experience, including hands-on ownership of help desk tooling, workflow automation, knowledge management, endpoint ...

Curative HR LLC

Help Desk Technician

Austin, TX

$19.75 - $26.75/hr

The Help Desk Technician will provide first-line support to end users, resolve technical issues ... Log, track, and manage support requests using Jira Service Management, ensuring timely and ...

Curative HR LLC

Help Desk Technician

Austin, TX · On-site

$60K - $75K/yr

The Help Desk Technician will provide first-line support to end users, resolve technical issues ... Log, track, and manage support requests using Jira Service Management, ensuring timely and ...

Curative HR LLC

Help Desk Technician

Austin, TX

$19.75 - $26.75/hr

The Help Desk Technician will provide first-line support to end users, resolve technical issues ... Log, track, and manage support requests using Jira Service Management, ensuring timely and ...

Prolim Global

Help Desk 1

Austin, TX · On-site

$19.75 - $26.75/hr

PROLIM (www.prolim.com) is currently seeking Help Desk 1 for one of our top Client for Location ... management. SKILLS AND QUALIFICATIONS * Experience delivering superior customer service (written ...

Hireblazer

Help Desk /Technical Support

Austin, TX · On-site

$19.75 - $26.75/hr

Title: Help Desk /Technical Support Duration: 12+ Months Location: Austin, TX 78701. The working ... trends to management. Required Skills: * 3 Years of Required Experience delivering superior ...

Knowbility

AccessU 2026 - Virtual Help Desk

Austin, TX · On-site

$18.25 - $24.75/hr

Conference Virtual Help Desk Support volunteers needed! We are looking for energetic people who are enthusiastic about about ensuring a positive guest experience through their very first touch-point ...

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Help Desk Manager information

See Pflugerville, TX salary details

$35.3K

$78.8K

$117.1K

How much do help desk manager jobs pay per year?

As of May 28, 2026, the average yearly pay for help desk manager in Pflugerville, TX is $78,825.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,100.00 and $94,100.00 per year, depending on experience, location, and employer.

What Does a Help Desk Manager Do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a Help Desk Manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a Help Desk Manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs
What are the most commonly searched types of Help Desk jobs in Pflugerville, TX? The most popular types of Help Desk jobs in Pflugerville, TX are:
What are popular job titles related to Help Desk Manager jobs in Pflugerville, TX? For Help Desk Manager jobs in Pflugerville, TX, the most frequently searched job titles are:
What job categories do people searching Help Desk Manager jobs in Pflugerville, TX look for? The top searched job categories for Help Desk Manager jobs in Pflugerville, TX are:
What cities near Pflugerville, TX are hiring for Help Desk Manager jobs? Cities near Pflugerville, TX with the most Help Desk Manager job openings:
Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Pflugerville, TX as of May 2026, with employment types broken down into 2% As Needed, 54% Full Time, 39% Part Time, and 5% Contract. Highlights an 93% Physical, and 7% Remote job distribution, with an average salary of $78,825 per year, or $37.9 per hour.

Help Desk Manager

360training

Austin, TX

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 6 days ago

Job description

Why 360training
At 360training, we’re more than an online training provider—we’re on a mission to empower people and organizations to thrive. As a fast-growing leader in online and live training across multiple industries, we deliver regulatory-approved training and certifications that power careers and businesses. Our culture is grounded in two values: Deliver Results and Do the Right Thing. We operate as a collaborative, performance-driven organization where data plays a critical role in shaping strategy and outcomes. If you’re excited to turn analytics into impact and influence meaningful decisions, 360training is the place for you.
No Visa Sponsorship for this role - This is a Hybrid position that will require 2 days in office.
IT Helpdesk Manager
The IT Helpdesk Manager serves as both a player and coach, providing hands-on technical support while leading a geographically distributed helpdesk team. This role is responsible for ensuring timely and effective end-user support across all locations and maintaining a high standard of customer service. The ideal candidate combines strong technical proficiency with leadership skills to coach and develop the team, drive continuous improvement, and deliver a consistent, high-quality end-user experience.
The role is hybrid, requiring onsite presence at the Austin, TX office at least two days per week to provide in-person support and maintain close alignment with internal stakeholders.
Key Responsibilities:
Leadership amp; Team Management
  • Lead, mentor, and support a global helpdesk team, setting clear expectations and providing ongoing feedback.
  • Serve as a player/coach, directly handling tickets, escalations, and onsite support while coaching others to increase performance and effectiveness.
  • Conduct regular check-ins, performance evaluations, and career development planning for helpdesk staff.
  • Foster a culture of accountability, collaboration, and customer service excellence.
  • Effectively communicate technical concepts to both technical and non-technical audiences.

End User Support amp; Service Desk Operations
  • Provide hands-on support for users at the Austin headquarters several days per week, ensuring high-touch service and quick resolution of onsite issues.
  • Oversee end-user support services across multiple geographies, ensuring timely ticket resolution and high customer satisfaction.
  • Monitor helpdesk KPIs (first response time, resolution time, customer satisfaction, etc.) and implement improvements.
  • Track and analyze trends in support requests, escalate recurring issues, and recommend long-term fixes.
  • Ensure accurate documentation of incidents, resolutions, and FAQs to build knowledge resources.
  • Manage onboarding support for new hires—ensuring equipment, credentials, and accounts are ready for a smooth Day 1 experience.
  • Manage and support video collaboration tools, conference room technologies, and productivity software (e.g., Microsoft 365, Teams, etc.).

Asset amp; Inventory Management
  • Ensure effective inventory management of equipment across four geographies, including budgeting for expected growth and device refresh cycles.
  • Oversee procurement, deployment, and recovery of laptops, desktops, peripherals, and mobile devices.
  • Partner with Finance to forecast refresh and growth costs in alignment with company policy.
  • Manage logistics to ensure equipment is delivered quickly to new hires and replacements are issued promptly when needed.

Incident amp; Problem Management
  • Serve as escalation point for critical incidents, coordinating resolution and communication.
  • Conduct root cause analysis of recurring issues and partner with other IT teams to prevent recurrence.
  • Ensure timely communication of outages or service interruptions to affected users.
Tools, Processes amp; Compliance
  • Implement and manage mobile device management (MDM) to streamline provisioning, enforce security policies, and improve visibility of assets.
  • Maintain endpoint compliance and security standards using Intune and endpoint protection tools.
  • Promote IT service management best practices (incident, problem, and service request fulfillment) aligned with ITIL.
  • Ensure helpdesk processes, policies, and procedures are well-documented, updated, and consistently followed.

Vendor amp; Stakeholder Management
  • Manage relationships with third-party support vendors, ensuring SLAs are met.
  • Collaborate with business stakeholders to understand evolving end-user needs and adjust support accordingly.
Required Skills:
  • Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
  • 5+ years of experience in IT helpdesk or end-user support, with at least 2 years in a supervisory/management role.
  • Proven experience acting as a hands-on leader (“player/coach”) within a service-oriented IT environment.
  • Strong technical expertise in Microsoft technologies (Microsoft 365, Intune, Teams, SharePoint, Active Directory/Azure AD).
  • Experience with helpdesk ticketing systems and ITSM tools (e.g., ServiceNow, Jira, Zendesk).
  • Strong leadership, organizational, and communication skills.
  • Customer-service oriented with a proven ability to build rapport and trust with end users.
  • Familiarity with ITIL frameworks and service delivery best practices (ITIL certification preferred).
  • Ability to prioritize, multitask, and adapt in a fast-paced environment.
We Offer Great Benefits:
  • Competitive salary and annual bonus
  • Flexible time off and company recognized holidays
  • 401k pension plan with company match contributions
  • Short-term and long-term disability
  • Life insurance- Basic, voluntary, and AD amp;D
  • Healthcare- Medical, dental, vision, and MDLive
  • Flexible spending amp; Health Savings Accounts (HSA)

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