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Help Desk Manager Jobs in Grapevine, TX (NOW HIRING)

Judge Group, Inc.

Tier 1 Help Desk Technician

Haslet, TX · On-site

$20 - $24/hr

  • Medical

Onsite panel interview with the IT Service Desk Manager and Help Desk Lead Offer Equal Opportunity Statement This company is committed to fostering an inclusive workplace and does not discriminate ...

HARRIS & HARRIS LTD

Help Desk Analyst

Coppell, TX · On-site

$40K - $55K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Help Desk Analyst The Help Desk Analyst is responsible for daily support and will perform help desk ... Communicates with management if they are unable to meet a deadline. * Maintain and update the ...

Bear Technologies

Help Desk Technician

Plano, TX · On-site

$19.25 - $26/hr

  • Medical

  • Dental

  • Vision

  • Retirement

The Help Desk Technician handles advanced technical issues that require deeper investigation and ... Manage user accounts, permissions, and access rights using Active Directory and Office 365.

Bear Technologies

Help Desk Technician

Plano, TX · On-site

$19.25 - $26/hr

  • Medical

  • Dental

  • Vision

  • Retirement

The Help Desk Technician handles advanced technical issues that require deeper investigation and ... Manage user accounts, permissions, and access rights using Active Directory and Office 365.

Infojini Inc

Help Desk Support

Dallas, TX

$19.75 - $26.75/hr

Answer Service Desk/Help Desk calls Working service tickets Other Technical duties as assigned ... to management Strong electro-mechanical aptitude Experience using logic and methods to solve ...

ettain group

Help Desk

Irving, TX

$19.25 - $26/hr

For over a century,the non-profit has helped build the future leaders of this country by combining educational activities and lifelong values with fun. The company believes - and, through over a ...

Trigyn Technologies

Help Desk Technician

Dallas, TX

$19.75 - $26.75/hr

Trigyn's direct client is looking for Help Desk Support Technician for contract assignment in Dallas, TX. Description: This exciting opportunity will assist in building and being part of a Global IT ...

Trigyn Technologies

Help Desk Technician

Dallas, TX · On-site

$19.75 - $26.75/hr

Trigyn's direct client is looking for Help Desk Support Technician for contract assignment in Dallas, TX. Description: This exciting opportunity will assist in building and being part of a Global IT ...

ettain group

Help Desk

Irving, TX · On-site

$19.25 - $26/hr

For over a century,the non-profit has helped build the future leaders of this country by combining educational activities and lifelong values with fun. The company believes - and, through over a ...

She Recruits LLC

Service Desk/Help Desk - Hybrid

Frisco, TX · On-site

$19.25 - $26.25/hr

Service Desk/Help Desk Position The Service Desk/Help Desk is a junior-level role responsible for ... Manage and transport products and inventory for assigned projects * Attend and conduct internal and ...

Assetsoft

Yardi Help Desk Support

Dallas, TX · On-site

$20.25 - $27.75/hr

Yardi Help Desk Support About Assetsoft: Assetsoft is a global technology consulting firm ... investment management, and property technology sectors. With a dedicated focus on enterprise ...

DR Horton, Inc.

Help Desk Specialist I

Arlington, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Horton, Inc. is currently looking for a Help Desk Specialist I . The right candidate will be responsible for all IT support activities related to end user hardware, software and other IT related ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Grapevine, TX

Help Desk Manager information

See Grapevine, TX salary details

$34.6K

$77.4K

$115K

How much do help desk manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for help desk manager in Grapevine, TX is $77,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,000.00 and $92,400.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Grapevine, TX?

The most popular types of Help Desk jobs in Grapevine, TX are:

What are popular job titles related to Help Desk Manager jobs in Grapevine, TX?

For Help Desk Manager jobs in Grapevine, TX, the most frequently searched job titles are:

What cities near Grapevine, TX are hiring for Help Desk Manager jobs?

Cities near Grapevine, TX with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Grapevine, TX as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $77,404 per year, or $37.2 per hour.

Tier 1 Help Desk Technician

Judge Group, Inc.

Haslet, TX • On-site

$20 - $24/hr

Other

Medical

Re-posted 3 days ago

Job description

Location: Haslet, TX Salary: $20.00 USD Hourly - $24.00 USD Hourly Description: About the Company
A dynamic and fast-growing retail company based in Fort Worth, Texas, operating a robust network of convenience stores across multiple states. With ongoing expansion, the company is poised to strengthen its market presence nationwide.
Opportunity Overview
The Call Center Technician is pivotal in providing exemplary IT Help Desk support. This role involves handling inbound calls, documenting issues, creating service tickets, and basic troubleshooting for both corporate and store locations. Support covers alarm testing, maintenance, repairs, pricing, and hardware troubleshooting.
Key Responsibilities
Answer inbound calls with consistent quality using standardized scripting.
Log service issues and create tickets in the ticketing system.
Provide support for IT, POS systems, CCTV, maintenance, repairs, and alarms.
Troubleshoot retail systems, including POS, back-office software, credit, and fuel networks.
Ensure high service quality, meeting performance metrics like first-call resolution and satisfaction.
Escalate unresolved issues when necessary.
Adhere to call center and company standards.
Required Qualifications
At least 1 year of customer service or IT technical support experience, preferably in a call center environment.
Familiarity with Windows PCs, Microsoft 365, and hardware troubleshooting.
Proficiency in ticketing systems like ServiceNow or Service Channel (preferred).
Flexible schedule, including weekends and holidays.
Knowledge of POS systems and enterprise retail software (e.g., PDI/Enterprise 8) is advantageous.
Skills & Competencies
High school diploma required; associate or bachelor's degree in IT is a plus.
Strong communication skills with the ability to explain technical concepts effectively.
Excellent problem-solving, multitasking, and prioritization abilities.
Customer-focused approach and active listening skills.
Interview Process
Initial screening with the recruiter.
Onsite panel interview with the IT Service Desk Manager and Help Desk Lead
Offer
Equal Opportunity Statement
This company is committed to fostering an inclusive workplace and does not discriminate based on race, color, religion, national origin, gender, age, disability, or any other protected status.
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!

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