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Help Desk Manager Jobs in Orange, CT (NOW HIRING)

company652

Help Desk Specialist

Wallingford, CT · On-site

The Help Desk Specialist provides frontline support for a variety of information technology ... Reset passwords and manage user account access, including multi-factor authentication (MFA) resets.

Xperteks

Windows Helpdesk Support

Wilton, CT · On-site

$20.75 - $28/hr

Xperteks is looking to hire an Windows/PC Help Desk Support This is a Full-Time On-Site position. A premier Managed Services Provider (MSP) is seeking a highly energetic team player for Windows ...

Xperteks

Windows Helpdesk Support

Wilton, CT

$60K - $75K/yr

Xperteks is looking to hire an Windows/PC Help Desk Support This is a Full-Time On-Site position. A premier Managed Services Provider (MSP) is seeking a highly energetic team player for Windows ...

Xperteks

Windows Helpdesk Support

Wilton, CT · On-site

$60K - $75K/yr

Xperteks is looking to hire an Windows/PC Help Desk Support This is a Full-Time On-Site position. A premier Managed Services Provider (MSP) is seeking a highly energetic team player for Windows ...

Complete IT Evolved

Support Desk Technician

Branford, CT · On-site

$46K - $55K/yr

Complete Network is looking for a support desk technician with an Associates or Bachelors degree in ... Excellent time management skills * Strong verbal and written communication skills * Strong search ...

Complete Network Support

Support Desk Technician

Branford, CT · On-site

$19.75 - $26.75/hr

Complete Network is looking for a support desk technician with an Associates or Bachelors degree in ... Excellent time management skills * Strong verbal and written communication skills * Strong search ...

Complete IT Evolved

Support Desk Technician

Branford, CT · On-site

$19.75 - $26.75/hr

Complete Network is looking for a support desk technician with an Associates or Bachelors degree in ... time management skills Strong verbal and written communication skills Strong search engine and ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Orange, CT

Help Desk Manager information

See Orange, CT salary details

$40.2K

$89.7K

$133.3K

How much do help desk manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for help desk manager in Orange, CT is $89,704.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,700.00 and $107,100.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What cities near Orange, CT are hiring for Help Desk Manager jobs?

Cities near Orange, CT with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Orange, CT as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $89,704 per year, or $43.1 per hour.

Help Desk Specialist

company652

Wallingford, CT • On-site

Other

Posted 22 days ago

Job description

Description
Choate is recruiting for the role of Help Desk Specialist to join our Information Technology Systems team. The Help Desk Specialist provides frontline support for a variety of information technology, telecommunications, and computer-use issues. This role identifies, researches, and resolves common technical problems; responds to phone, in-person, and email support requests; and documents issues to ensure timely resolution. The Help Desk Specialist escalates more complex issues to a Technical Specialist or another member of the department. This is an entry-level role with full training provided by our internal team - no prior Help Desk experience is required, just strong customer service instincts and a willingness to learn.
Job Responsibilities and Essential Functions of the Position:
  • Answer incoming calls, greet walk-in visitors, and respond to email inquiries, providing frontline troubleshooting for software, hardware, and general computer and tablet use issues.
  • Create, triage, and route support tickets to the correct queue or technician based on issue type and priority.
  • Analyze and resolve common end-user issues, following up to confirm the request was resolved to the user's satisfaction.
  • Reset passwords and manage user account access, including multi-factor authentication (MFA) resets.
  • Use remote support software to diagnose and resolve issues on end-user devices.
  • Monitor network and associated devices for potential issues; identify and escalate critical incidents with a strong sense of urgency and ownership.
  • Escalate tickets to other appropriate resources when an issue is beyond the Level 1 scope.
  • Notify and coordinate with field technicians when a new ticket comes, to support faster on-site response.
  • Provide basic troubleshooting support for commonly used software packages (e.g., learning management systems, Microsoft Office).
  • Assist with training end users on basic Mac and iPad skills and computer usage policies.
  • Assist clients with access issues to faculty, staff student, and parents' portals.
  • Create, update, and maintain articles in the ITS knowledge base to support self-service and consistent issue resolution.
  • Use the ITS Help Desk ticketing and knowledge base system to record, assign, track, close, and analyze all Help Desk requests.
  • Assist the Procurement and Budget Administrator with maintaining the Purchase and Asset database.
  • Participate in internal training provided by the ITS team to build skills and take on more responsibility over time.
  • Perform these Office Coordinator functions:
    • Oversee departmental supplies and mail
    • Orders items for the kitchen
    • Sort mail and distribute to the correct mailboxes
    • Receive incoming mail and shipments and record them in the Purchase and Asset database
  • Provide support for Standardized testing on Saturdays (six times a year).
  • Create signage and coordinate details for ITS events on campus (TechConnect during registration periods).
  • When open, cover shifts in the ITS Extension, a satellite location near the Dining Hall.
  • Perform other duties as assigned, including attending department, organizational, or outside meetings and trainings as requested.

Leading Others: No
Requirements
Position Requirements/Skills/Abilities:
  • Strong Mac skills and working knowledge of Windows; PC experience a plus.
  • Previous experience working in a Help Desk environment is beneficial.
  • Previous experience working in a school, college, or university is desirable.
  • Strong customer service, phone, and organizational skills.
  • Willingness to learn and be trained on internal systems and processes.
  • Basic understanding of networking fundamentals.
  • Basic understanding of client-server concepts.
  • No prior Help Desk experience required - comprehensive training is provided.

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