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Help Desk Manager Jobs in Oak Ridge, TN (NOW HIRING)

Crunch Fitness

Front Desk Associate

Knoxville, TN · On-site

$11.75 - $15.25/hr

Positive, high-energy attitude with a passion for helping others * Team player with strong ... a veteran management team with over one hundred years of combined experience in the fitness ...

Techmer

Sr IT Service Desk Technician

Clinton, TN · On-site

$100K - $125K/yr

... while helping drive continuous improvement across our end-user technology environment. This role ... Windows Endpoints * Remedy Service Management * PowerShell and Automation Tools * LAN/WAN ...

Techmer

Sr IT Service Desk Technician

Clinton, TN · On-site

$100K - $125K/yr

... while helping drive continuous improvement across our end-user technology environment. This role ... Windows Endpoints * Remedy Service Management * PowerShell and Automation Tools * LAN/WAN ...

Apex Bank

Senior Deposit Operations Manager

Knoxville, TN · On-site

$50K - $90K/yr

... and help desk systems 8. Identify process gaps and assist in updating procedures and documentation to reflect current regulatory guidance and operational best practices 9. Support regulatory ...

Crunch Fitness

Front Desk Sales Associate

Knoxville, TN · On-site

$14 - $15/hr

Positive, high-energy attitude with a passion for helping others * Team player with strong ... a veteran management team with over one hundred years of combined experience in the fitness ...

Covenant Health

AI SPECIALIST

Knoxville, TN

$15.50 - $20.50/hr

AI Specialist, IT Care Management Support Full Time, 80 Hours Per Pay Period, Day shift Covenant ... Position will require some minor on-call rotational coverage and day shift coverage for help desk ...

Covenant Health

AI SPECIALIST

Knoxville, TN · On-site

$15.50 - $20.50/hr

Overview AI Specialist, IT Care Management Support Full Time, 80 Hours Per Pay Period, Day shift ... Position will require some minor on-call rotational coverage and day shift coverage for help desk ...

OrthoTennessee

MRI Front Desk - Float

Knoxville, TN · On-site

$13 - $16.50/hr

Are you passionate about helping orthopaedic patients? Do you want to be part of the largest ... Manage rescheduling, cancellations, and add-on appointments as needed * Maintain accurate records ...

OrthoTennessee

MRI Front Desk - Float

Knoxville, TN · On-site

$13 - $16.50/hr

Description Are you passionate about helping orthopaedic patients? Do you want to be part of the ... Manage rescheduling, cancellations, and add-on appointments as needed * Maintain accurate records ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Oak Ridge, TN

Help Desk Manager information

See Oak Ridge, TN salary details

$35.9K

$80.1K

$119K

How much do help desk manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for help desk manager in Oak Ridge, TN is $80,099.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,100.00 and $95,600.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Oak Ridge, TN?

The most popular types of Help Desk jobs in Oak Ridge, TN are:

What are popular job titles related to Help Desk Manager jobs in Oak Ridge, TN?

For Help Desk Manager jobs in Oak Ridge, TN, the most frequently searched job titles are:

What cities near Oak Ridge, TN are hiring for Help Desk Manager jobs?

Cities near Oak Ridge, TN with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Oak Ridge, TN as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $80,099 per year, or $38.5 per hour.

Front Desk Associate

Crunch Fitness - CR Holdings

Knoxville, TN • On-site

$11.75 - $15.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Crunch Fitness rating

5.8

Company rating: 5.8 out of 10

Based on 149 frontline employees who took The Breakroom Quiz

42nd of 63 rated gym and leisure clubs

Job description




Front Desk Associate- NEW Bearden Club
​

HERE WE GROW AGAIN! Are you ready to leave average behind and join a high-performance team on the rise? CR Fitness is seeking Front Desk Associates who bring energy, hustle, and a winning mindset. With 95+ clubs open and 100+ planned, this is your opportunity to grow with one of the fastest-expanding fitness brands in the industry.

At Crunch Fitness, we fuse fitness and entertainment to create an environment where serious results meet serious fun. We live by a No Judgments philosophy and are looking for driven individuals who are passionate about fitness, delivering exceptional service, and thriving in a high-paced, team-first culture.

Working at Crunch isn’t just a job, it’s a launchpad for career growth, leadership development, and personal success. If you’re motivated, competitive, and ready to make an impact, apply today and be part of our unstoppable momentum.

Job Summary:

As a Front Desk Associate, you are the first and last impression of the Crunch brand. You play a vital role in creating a high-energy, positive atmosphere while delivering exceptional customer service. This position is performance-based and includes engaging with prospective members, selling memberships, promoting club services, and ensuring every guest and member has an outstanding experience.

What We’re Looking For:

  • Positive, high-energy attitude with a passion for helping others
  • Team player with strong communication and organizational skills
  • Results-driven mindset and willingness to go above and beyond
  • Sales or customer service experience
  • Bilingual Spanish/English (a plus)
  • Professional, reliable, and coachable
  • Ready to contribute to a winning team culture

What You’ll Get in Return:

  • Hourly compensation with incentivized commission structure
  • Medical, Dental, and Vision Insurance
  • 401(k) with company match
  • Paid Time Off
  • Life Insurance and Short-Term Disability
  • Complimentary Crunch Membership
  • Discounted Personal Training
  • Career advancement in a rapidly growing company
  • Ongoing training, development, and leadership opportunities

This is more than a front desk role, this is your foot in the door to something bigger. If you're ready to bring the energy, exceed expectations, and grow with a team that values performance, let’s get to work.

About CR Fitness

CR Fitness is a leading franchisee of Crunch Fitness.  The company is rapidly expanding its club footprint throughout Florida, Georgia, North Carolina, Texas, Tennessee, and Arizona and is led by a veteran management team with over one hundred years of combined experience in the fitness industry.  With a comprehensive fitness offering and affordable price point, Crunch Fitness offers unmatched value to its members regardless of fitness level and is well positioned to take advantage of consumers’ increasing focus on health and wellness. 

Crunch Fitness is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status.

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What Crunch Fitness employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Crunch Fitness

Sourced by ZipRecruiter

Crunch is best known for our colorful personality and kickass group fitness and training programs that are #OnlyAtCrunch. With two brands, and a variety of membership options with no long-term commitments, the right Crunch experience is ready for you.

Industry

Fitness and sports centers and amusement, gambling, and recreation

Company size

1,001 - 5,000 Employees

Headquarters location

New York, NY, US

View All Crunch Fitness Jobs