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Help Desk Manager Jobs in Oak Ridge, TN (NOW HIRING)

Planet Fitness

Service Desk

Maryville, TN · On-site

$14/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Maryville, TN · On-site

$14.50/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Maryville, TN · On-site

$14/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Maryville, TN · On-site

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Oak Ridge, TN · On-site

$12.50/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Oak Ridge, TN · On-site

$12.50/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Marriott Knoxville Downtown

Front Desk Agent

Knoxville, TN · On-site

$13.50 - $17.25/hr

Your friendly demeanor and attention to detail help create a welcoming and seamless guest ... You will report to the Front Office Manager or Front Office Supervisor. * A career as a front desk ...

Marriott Knoxville Downtown

Front Desk Agent

Knoxville, TN

$13.50 - $17.25/hr

Your friendly demeanor and attention to detail help create a welcoming and seamless guest ... You will report to the Front Office Manager or Front Office Supervisor. * A career as a front desk ...

Hilton Knoxville

Front Desk Agent

Knoxville, TN · On-site

$13.50 - $17.25/hr

Your friendly demeanor and attention to detail help create a welcoming and seamless guest ... You will report to the Front Office Manager or Front Office Supervisor. * A career as a front desk ...

Hilton Knoxville

Front Desk Agent

Knoxville, TN · On-site

$13.50 - $17.25/hr

Your friendly demeanor and attention to detail help create a welcoming and seamless guest ... You will report to the Front Office Manager or Front Office Supervisor. * A career as a front desk ...

Hospitality Ventures

Front Desk Agent

Knoxville, TN · On-site

$13.50 - $17.25/hr

Your friendly demeanor and attention to detail help create a welcoming and seamless guest ... You will report to the Front Office Manager or Front Office Supervisor. * A career as a front desk ...

Marriott Knoxville Downtown

Front Desk Agent

Knoxville, TN · On-site

$13.50 - $17.25/hr

Your friendly demeanor and attention to detail help create a welcoming and seamless guest ... You will report to the Front Office Manager or Front Office Supervisor. * A career as a front desk ...

Marriott Knoxville Downtown

Front Desk Agent

Knoxville, TN · On-site

$13.50 - $17.25/hr

Your friendly demeanor and attention to detail help create a welcoming and seamless guest ... You will report to the Front Office Manager or Front Office Supervisor. * A career as a front desk ...

Hilton Knoxville

Front Desk Agent

Knoxville, TN

$13.50 - $17.25/hr

Your friendly demeanor and attention to detail help create a welcoming and seamless guest ... You will report to the Front Office Manager or Front Office Supervisor. * A career as a front desk ...

Crunch Fitness

Front Desk Associate

Knoxville, TN · On-site

$13.25 - $17.25/hr

Positive, high-energy attitude with a passion for helping others * Team player with strong ... a veteran management team with over one hundred years of combined experience in the fitness ...

Crunch Fitness

Front Desk Associate

Knoxville, TN · On-site

$11.75 - $15.25/hr

Positive, high-energy attitude with a passion for helping others * Team player with strong ... a veteran management team with over one hundred years of combined experience in the fitness ...

Techmer

Sr IT Service Desk Technician

Clinton, TN · On-site

$100K - $125K/yr

... while helping drive continuous improvement across our end-user technology environment. This role ... Windows Endpoints * Remedy Service Management * PowerShell and Automation Tools * LAN/WAN ...

Techmer

Sr IT Service Desk Technician

Clinton, TN · On-site

$100K - $125K/yr

... while helping drive continuous improvement across our end-user technology environment. This role ... Windows Endpoints * Remedy Service Management * PowerShell and Automation Tools * LAN/WAN ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Oak Ridge, TN

Help Desk Manager information

See Oak Ridge, TN salary details

$35.9K

$80.1K

$119K

How much do help desk manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for help desk manager in Oak Ridge, TN is $80,099.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,100.00 and $95,600.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs
What are the most commonly searched types of Help Desk jobs in Oak Ridge, TN? The most popular types of Help Desk jobs in Oak Ridge, TN are:
What are popular job titles related to Help Desk Manager jobs in Oak Ridge, TN? For Help Desk Manager jobs in Oak Ridge, TN, the most frequently searched job titles are:
What job categories do people searching Help Desk Manager jobs in Oak Ridge, TN look for? The top searched job categories for Help Desk Manager jobs in Oak Ridge, TN are:
What cities near Oak Ridge, TN are hiring for Help Desk Manager jobs? Cities near Oak Ridge, TN with the most Help Desk Manager job openings:
Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Oak Ridge, TN as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $80,099 per year, or $38.5 per hour.

Service Desk

Planet Fitness

Maryville, TN • On-site

$14/hr

Part-time

Retirement

Re-posted 21 days ago

Planet Fitness rating

5.6

Company rating: 5.6 out of 10

Based on 598 frontline employees who took The Breakroom Quiz

46th of 63 rated gym and leisure clubs

Job description

Company & Benefits

As one of the largest independently owned operators of Planet Fitness clubs, Ohana Growth Partners’ core purpose is to inspire people to change their lives (and have fun doing it)! We are an equal opportunity employer who celebrates diversity and equity and are committed to creating an inclusive environment for all employees. Some of our benefits include:

  • Positive and professional environment where our brand promise is “Judgement Free Zone” 
  • Growth Opportunities: over 90% of our management team started as an entry level team member
  • Competitive pay 
  • 401K Retirement Fund (Annual discretionary employer match up to 6%)
  • Regular involvement in community outreach events
  • Free employee Black Card Membership 
Job Description Summary

The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both members and non-members as they will frequently communicate and interact with both members and guests as well as management and staff and must maintain excellent relationships. 

Essential Job Functions
  • Greet all members and guests upon arrival and say goodbye upon departure;
  • Monitor club access to both members and non-members; 
  • Answer questions and handle member and guest complaints;
  • Answer phone calls and provide information to prospects;
  • Give tours to prospective members;
  • Sell memberships, write agreements, and enter new members into database;
  • Operate Point-of-Sale system and collect balances on past due accounts;
  • Organize and maintain customer service front desk; 
  • Schedule appointments for fitness training sessions;
  • Complete the Club Walk-Around every 20 minutes and complete checklists;
  • Answer questions and give guidance to new employees; 
  • Perform beginning of shift and end of shift procedures; 
  • Perform club housekeeping including, but not limited to:
    • Cleaning equipment (and under equipment), hydromassage beds, chairs, benches, showers, changing stalls, lockers, toilets, sinks, mirrors, hand dryers, top of stalls;
    • Dusting where and when necessary including vents;
    • Wiping tile, walls, and doors;
    • Vacuuming and mopping floors; 
    • Replenishing toilet paper and soap;
    • Emptying trash cans; and,
    • Maintaining organization of cleaning closet.
  • Demonstrate a commitment to diversity, equity, and inclusion that embraces the contributions of all team members; and, 
  • Perform all other duties as assigned or required. 
Education & Experience
  • High School Diploma or G.E.D. preferred;
  • Previous customer service and/or sales experience preferred;
  • Previous cleaning/maintenance experience preferred; and,
  • Basic computer literacy.
Skills and Abilities 
  • Excellent phone, communication, and interpersonal skills;
  • Understand and be able to communicate the Judgment Free Zone concept;
  • Accuracy with numbers; 
  • Ability to follow directions;
  • Ability to work well independently and with others;
  • Positive attitude and willingness to help others;
  • Ability to maintain composure in difficult situations; and,
  • Ability to recognize and learn from mistakes.
Physical Environment & Requirements 
  • Primarily indoor environment with normal exposure to light, sound, heat, and cold;
  • Must be able to frequently walk, stand, bend, stoop, kneel, crouch, grasp, and reach; 
  • Must be able frequently move, lift, push, pull, carry at least 60 lbs.;
  • Must be able to operate equipment such as vacuums and floor scrubbers;
  • Exposure to standard cleaning fluids and chemicals;
  • Must be able to recognize, identify, and judge behavior within environment; and, 
  • Must have the ability to communicate information and ideas so others will understand and must be able to exchange accurate information.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This description reflects management’s assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned. This job description is subject to change at any time.

What Planet Fitness employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Planet Fitness

Sourced by ZipRecruiter

Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations. As of March 31, 2022, Planet Fitness had more than 16.2 million members and 2,291 stores in 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico and Australia. The Company's mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone®. More than 90% of Planet Fitness stores are owned and operated by independent business men and women. At Planet Fitness, our mission has always been to enhance peoples lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!

Industry

Health and personal care stores, amusement, gambling, and recreation and fitness and sports centers

Company size

501 - 1,000 Employees

Headquarters location

Hampton, NH, US

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