Responsibilities : • Usually reports to the Help Desk Supervisor/Senior User Trainer or Application Manager • Assists in setting up and operating an end-user support program for major ...
Responsibilities : • Usually reports to the Help Desk Supervisor/Senior User Trainer or Application Manager • Assists in setting up and operating an end-user support program for major ...
Usually reports to the Help Desk Supervisor/Senior User Trainer or Application Manager * Assists in setting up and operating an end-user support program for major applications supporting specific ...
Usually reports to the Help Desk Supervisor/Senior User Trainer or Application Manager * Assists in setting up and operating an end-user support program for major applications supporting specific ...
Usually reports to the Help Desk Supervisor/Senior User Trainer or Application Manager * Assists in setting up and operating an end-user support program for major applications supporting specific ...
Quick apply
Usually reports to the Help Desk Supervisor/Senior User Trainer or Application Manager * Assists in setting up and operating an end-user support program for major applications supporting specific ...
Usually reports to the Help Desk Supervisor/Senior User Trainer or Application Manager * Assists in setting up and operating an end-user support program for major applications supporting specific ...
Usually reports to the Help Desk Supervisor/Senior User Trainer or Application Manager * Assists in setting up and operating an end-user support program for major applications supporting specific ...
Senior User Support Specialist
Knoxville, TN · On-site
$60 - $80/hr
Usually reports to the Help Desk Supervisor/Senior User Trainer or Application Manager * Assists in setting up and operating an end-user support program for major applications supporting specific ...
Senior User Support Specialist
Knoxville, TN · On-site
$60 - $80/hr
Usually reports to the Help Desk Supervisor/Senior User Trainer or Application Manager * Assists in setting up and operating an end-user support program for major applications supporting specific ...
Service Desk
Maryville, TN · On-site
$14.50/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...
Service Desk
Maryville, TN · On-site
$14.50/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...
Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...
Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...
Service Desk
Oak Ridge, TN · On-site
$12.50/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...
Service Desk
Oak Ridge, TN · On-site
$12.50/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...
Service Desk
Maryville, TN · On-site
$14/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...
Service Desk
Maryville, TN · On-site
$14/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...
Service Desk
Oak Ridge, TN · On-site
$12.50/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...
Service Desk
Oak Ridge, TN · On-site
$12.50/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...
Front Desk Agent
Knoxville, TN · On-site
$13.50 - $17.25/hr
Your friendly demeanor and attention to detail help create a welcoming and seamless guest ... You will report to the Front Office Manager or Front Office Supervisor. * A career as a front desk ...
Quick apply
Front Desk Agent
Knoxville, TN · On-site
$13.50 - $17.25/hr
Your friendly demeanor and attention to detail help create a welcoming and seamless guest ... You will report to the Front Office Manager or Front Office Supervisor. * A career as a front desk ...
Front Desk Agent
$13.50 - $17.25/hr
Your friendly demeanor and attention to detail help create a welcoming and seamless guest ... You will report to the Front Office Manager or Front Office Supervisor. * A career as a front desk ...
Quick apply
Front Desk Agent
$13.50 - $17.25/hr
Your friendly demeanor and attention to detail help create a welcoming and seamless guest ... You will report to the Front Office Manager or Front Office Supervisor. * A career as a front desk ...
Front Desk Agent
Knoxville, TN · On-site
$13.50 - $17.25/hr
Your friendly demeanor and attention to detail help create a welcoming and seamless guest ... You will report to the Front Office Manager or Front Office Supervisor. * A career as a front desk ...
Front Desk Agent
Knoxville, TN · On-site
$13.50 - $17.25/hr
Your friendly demeanor and attention to detail help create a welcoming and seamless guest ... You will report to the Front Office Manager or Front Office Supervisor. * A career as a front desk ...
Front Desk Agent
Knoxville, TN · On-site
$13.50 - $17.25/hr
Your friendly demeanor and attention to detail help create a welcoming and seamless guest ... You will report to the Front Office Manager or Front Office Supervisor. * A career as a front desk ...
Front Desk Agent
Knoxville, TN · On-site
$13.50 - $17.25/hr
Your friendly demeanor and attention to detail help create a welcoming and seamless guest ... You will report to the Front Office Manager or Front Office Supervisor. * A career as a front desk ...
Front Desk Agent
Knoxville, TN · On-site
$13.50 - $17.25/hr
Your friendly demeanor and attention to detail help create a welcoming and seamless guest ... You will report to the Front Office Manager or Front Office Supervisor. * A career as a front desk ...
Front Desk Agent
Knoxville, TN · On-site
$13.50 - $17.25/hr
Your friendly demeanor and attention to detail help create a welcoming and seamless guest ... You will report to the Front Office Manager or Front Office Supervisor. * A career as a front desk ...
Front Desk Agent
Knoxville, TN · On-site
$13.50 - $17.25/hr
Your friendly demeanor and attention to detail help create a welcoming and seamless guest ... You will report to the Front Office Manager or Front Office Supervisor. * A career as a front desk ...
Front Desk Agent
Knoxville, TN · On-site
$13.50 - $17.25/hr
Your friendly demeanor and attention to detail help create a welcoming and seamless guest ... You will report to the Front Office Manager or Front Office Supervisor. * A career as a front desk ...
Front Desk Agent
Knoxville, TN · On-site
$13.50 - $17.25/hr
Your friendly demeanor and attention to detail help create a welcoming and seamless guest ... You will report to the Front Office Manager or Front Office Supervisor. * A career as a front desk ...
Quick apply
Front Desk Agent
Knoxville, TN · On-site
$13.50 - $17.25/hr
Your friendly demeanor and attention to detail help create a welcoming and seamless guest ... You will report to the Front Office Manager or Front Office Supervisor. * A career as a front desk ...
Front Desk Agent
Knoxville, TN · On-site
$13.50 - $17.25/hr
Your friendly demeanor and attention to detail help create a welcoming and seamless guest ... You will report to the Front Office Manager or Front Office Supervisor. * A career as a front desk ...
Front Desk Agent
Knoxville, TN · On-site
$13.50 - $17.25/hr
Your friendly demeanor and attention to detail help create a welcoming and seamless guest ... You will report to the Front Office Manager or Front Office Supervisor. * A career as a front desk ...
Front Desk Agent
Knoxville, TN · On-site
$13.50 - $17.25/hr
Your friendly demeanor and attention to detail help create a welcoming and seamless guest ... You will report to the Front Office Manager or Front Office Supervisor. * A career as a front desk ...
Front Desk Agent
Knoxville, TN · On-site
$13.50 - $17.25/hr
Your friendly demeanor and attention to detail help create a welcoming and seamless guest ... You will report to the Front Office Manager or Front Office Supervisor. * A career as a front desk ...
Front Desk Associate
Knoxville, TN · On-site
$11.75 - $15.25/hr
Positive, high-energy attitude with a passion for helping others * Team player with strong ... a veteran management team with over one hundred years of combined experience in the fitness ...
Front Desk Associate
Knoxville, TN · On-site
$11.75 - $15.25/hr
Positive, high-energy attitude with a passion for helping others * Team player with strong ... a veteran management team with over one hundred years of combined experience in the fitness ...
Help Desk Manager information
See Oak Ridge, TN salary details
$35.9K - $43.4K
1% of jobs
$43.4K - $51K
6% of jobs
$51K - $58.5K
8% of jobs
$64K is the 25th percentile. Wages below this are outliers.
$58.5K - $66.1K
13% of jobs
$66.1K - $73.7K
14% of jobs
The median wage is $77.2K / yr.
$73.7K - $81.2K
17% of jobs
$81.2K - $88.8K
13% of jobs
$91.9K is the 75th percentile. Wages above this are outliers.
$88.8K - $96.3K
8% of jobs
$96.3K - $103.9K
7% of jobs
$103.9K - $111.5K
7% of jobs
$111.5K - $119K
5% of jobs
$35.9K
$80.1K
$119K
How much do help desk manager jobs pay per year?
As of Sep 3, 2026, the average yearly pay for help desk manager in Oak Ridge, TN is $80,099.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,100.00 and $95,600.00 per year, depending on experience, location, and employer.
What does a help desk manager do?
A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.
What does a help desk manager do?
A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.
What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?
To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?
A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.
What is the difference between Help Desk Manager vs Help Desk Technician?
| Aspect | Help Desk Manager | Help Desk Technician |
|---|---|---|
| Certifications | ITIL, HDI-Support Center Analyst, CompTIA A+ | CompTIA A+, HDI Support Center Analyst |
| Work Environment | Supervises support teams, manages workflows, oversees customer service | Provides technical support, troubleshoots hardware/software issues |
| Employer & Industry Usage | IT departments, tech companies, large organizations | Help desks, IT support centers, small to medium businesses |
The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.
More about Help Desk Manager jobs
What are the most commonly searched types of Help Desk jobs in Oak Ridge, TN?
The most popular types of Help Desk jobs in Oak Ridge, TN are:
What are popular job titles related to Help Desk Manager jobs in Oak Ridge, TN?
For Help Desk Manager jobs in Oak Ridge, TN, the most frequently searched job titles are:
What cities near Oak Ridge, TN are hiring for Help Desk Manager jobs?
Cities near Oak Ridge, TN with the most Help Desk Manager job openings:
Full-time
Re-posted 24 days ago
Job description
Job Summary:
Contact Government Services, LLC is seeking a skilled Senior User Support Specialist to assist in setting up and operating an end-user support program for major applications and projects. This role involves user training, troubleshooting, and providing technical support for various software and hardware in a courtroom setting.
Responsibilities:
• Usually reports to the Help Desk Supervisor/Senior User Trainer or Application Manager
• Assists in setting up and operating an end-user support program for major applications supporting specific projects
• Establishes overall user training programs, especially for complex applications (e.g., groupware, workflow) and for litigation support/office automation tools
• Develops training course outlines and agendas
• Establishes training facilities and training schedules
• May supervise teams of user support staff (e.g., help desk staff)
• Organizes, prepares, schedules, and conducts training sessions
• Delivers primarily user-level training for specific databases/software (including word processing and other office automation packages)
• May also deliver training such as team building, contract/document center orientations, etc.
• Trains audiences including attorneys, paralegals, Government Case Managers, client agency staff, and/or other contractor employees
• Prepares training approach and materials
• Arranges training logistics (facility use and access to appropriate applications)
• Performs help desk functions: responds to user phone calls, installs/troubleshoots litigation support packages on user desktops, and coordinates support with office automation contractors/staff
• Install, configure, maintain, and troubleshoot Microsoft Windows operating systems
• Provide Tier I support (basic, routine, high-volume issues) and Tier II support (in-depth troubleshooting, backend analysis, persistent issues) for hardware, software, and peripherals
• Configure and support Microsoft 365 applications and other enterprise software
• Manage user accounts and access controls using Active Directory
• Administer Windows Server environments, including:
• Active Directory: manage users, security groups, and permissions per DOJ access control policies
• DNS/DHCP: maintain and configure network services for connectivity and IP management
• Group Policy: implement and monitor approved security settings and system configurations for federal compliance
• Perform patch management and vulnerability remediation per agency timelines
• Ensure compliance with agency-specific security controls
• Support backup, disaster recovery, and continuity of operations (COOP) initiatives
• Maintain accurate IT asset inventory and configuration documentation
• Deploy software packages via Microsoft Endpoint Configuration Manager (MECM)
• Provide technical support for trial preparation and courtroom proceedings, including creating electronic exhibits in supported litigation applications
• Digitize and format audio/video files for courtroom use
• Configure, test, and assist with setup of trial/courtroom hardware and software components
• Provides on-site troubleshooting and user assistance during courtroom proceedings to resolve operational issues with supported applications and equipment.
Qualifications:
Required:
• At least 2 years teaching/training users on computer applications (preferably database, imaging, or automated litigation support)
• At least 1 year experience with the specific applications being supported
• Excellent oral and written communication skills
Preferred:
• Supervisory experience (helpful)
• Hands-on familiarity with network, telecommunications, and operating systems environments supporting the applications
• Experience with DOJ office automation environments (extremely helpful)
• Expert user of Government word processing, spreadsheet, and email systems
• Undergraduate degree (strongly preferred)
Company:
Contact Government Services strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. Founded in , the company is headquartered in Washington, USA, with a team of 51-200 employees. The company is currently Growth Stage.
Contact Government Services, LLC is seeking a skilled Senior User Support Specialist to assist in setting up and operating an end-user support program for major applications and projects. This role involves user training, troubleshooting, and providing technical support for various software and hardware in a courtroom setting.
Responsibilities:
• Usually reports to the Help Desk Supervisor/Senior User Trainer or Application Manager
• Assists in setting up and operating an end-user support program for major applications supporting specific projects
• Establishes overall user training programs, especially for complex applications (e.g., groupware, workflow) and for litigation support/office automation tools
• Develops training course outlines and agendas
• Establishes training facilities and training schedules
• May supervise teams of user support staff (e.g., help desk staff)
• Organizes, prepares, schedules, and conducts training sessions
• Delivers primarily user-level training for specific databases/software (including word processing and other office automation packages)
• May also deliver training such as team building, contract/document center orientations, etc.
• Trains audiences including attorneys, paralegals, Government Case Managers, client agency staff, and/or other contractor employees
• Prepares training approach and materials
• Arranges training logistics (facility use and access to appropriate applications)
• Performs help desk functions: responds to user phone calls, installs/troubleshoots litigation support packages on user desktops, and coordinates support with office automation contractors/staff
• Install, configure, maintain, and troubleshoot Microsoft Windows operating systems
• Provide Tier I support (basic, routine, high-volume issues) and Tier II support (in-depth troubleshooting, backend analysis, persistent issues) for hardware, software, and peripherals
• Configure and support Microsoft 365 applications and other enterprise software
• Manage user accounts and access controls using Active Directory
• Administer Windows Server environments, including:
• Active Directory: manage users, security groups, and permissions per DOJ access control policies
• DNS/DHCP: maintain and configure network services for connectivity and IP management
• Group Policy: implement and monitor approved security settings and system configurations for federal compliance
• Perform patch management and vulnerability remediation per agency timelines
• Ensure compliance with agency-specific security controls
• Support backup, disaster recovery, and continuity of operations (COOP) initiatives
• Maintain accurate IT asset inventory and configuration documentation
• Deploy software packages via Microsoft Endpoint Configuration Manager (MECM)
• Provide technical support for trial preparation and courtroom proceedings, including creating electronic exhibits in supported litigation applications
• Digitize and format audio/video files for courtroom use
• Configure, test, and assist with setup of trial/courtroom hardware and software components
• Provides on-site troubleshooting and user assistance during courtroom proceedings to resolve operational issues with supported applications and equipment.
Qualifications:
Required:
• At least 2 years teaching/training users on computer applications (preferably database, imaging, or automated litigation support)
• At least 1 year experience with the specific applications being supported
• Excellent oral and written communication skills
Preferred:
• Supervisory experience (helpful)
• Hands-on familiarity with network, telecommunications, and operating systems environments supporting the applications
• Experience with DOJ office automation environments (extremely helpful)
• Expert user of Government word processing, spreadsheet, and email systems
• Undergraduate degree (strongly preferred)
Company:
Contact Government Services strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. Founded in , the company is headquartered in Washington, USA, with a team of 51-200 employees. The company is currently Growth Stage.