ZipRecruiter

Log In

1

Help Desk Manager Jobs in Maple Grove, MN (NOW HIRING)

TEKsystems

Service Desk Analyst

Minneapolis, MN

$20 - $23/hr

Strong problem solving, time management, and communication skills * A successful track record of ... Commitment to customer satisfaction Skills Help desk, Support, Help desk support, Troubleshooting ...

TEKsystems

Service Desk Analyst

Golden Valley, MN

$20 - $23/hr

... management, and communication skills • A successful track record of troubleshooting complex ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

Metro Sales Inc.

IT Help Desk -Level 2

Roseville, MN · On-site

$50K - $60K/yr

MSI is seeking an Employee-Owner, IT Help Desk Level 2 for our Roseville, MN Location . Please note ... Our Managed Technical Services team excels in the world of technology to support our client's focus ...

MSI Metro Sales Inc

IT Help Desk -Level 2

Roseville, MN

$50K - $60K/yr

MSI is seeking an Employee-Owner, IT Help Desk Level 2 for our Roseville, MN Location . Please note ... Our Managed Technical Services team excels in the world of technology to support our client's focus ...

Stretch Zone

Front Desk Manager

Eden Prairie, MN · On-site

$17 - $24/hr

As a Sales Associate, your primary job is to help people realize their goals through our unique membership model of practitioner-assisted stretching. Benefits * 401(k) * Bonus based on performance

Stretch Zone

Front Desk Manager

Eden Prairie, MN · On-site

$17 - $24/hr

As a Sales Associate, your primary job is to help people realize their goals through our unique membership model of practitioner-assisted stretching. Compensation Structure * Post-training graduation ...

TEKsystems

Service Desk Analyst

Minneapolis, MN

$20 - $23/hr

Strong problem solving, time management, and communication skills * A successful track record of ... Commitment to customer satisfaction Skills Help desk, Support, Help desk support, Troubleshooting ...

TEKsystems

Service Desk Analyst

Golden Valley, MN

$20 - $23/hr

... management, and communication skills • A successful track record of troubleshooting complex ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

Synchronicity, Inc.

Be Seen First

IT Helpdesk Technician

Bloomington, MN · On-site

$37K - $54K/yr

Job Summary We are seeking a motivated and customer-oriented Help Desk Technician to provide ... manage multiple tasks and adapt in a fast-paced environment · Understanding of issue ...

Synchronicity, Inc.

Be Seen First

IT Helpdesk Technician

Bloomington, MN · On-site

$37K - $54K/yr

Job Summary We are seeking a motivated and customer-oriented Help Desk Technician to provide ... manage multiple tasks and adapt in a fast-paced environment · Understanding of issue ...

Netrio

Service Desk Analyst 1

Golden Valley, MN · Hybrid

$50K - $60K/yr

Provide phone support for helpdesk calls. * Efficiently triage and resolve service requests ... Deploy and maintain managed service offerings for client networks. * Proactively maintain client ...

defi AUTO LLC

Client Support Desk Analyst

Saint Paul, MN · On-site

$60K - $75K/yr

... and managed servicing solutions. Our customers include the highest-volume captive auto lenders ... We have more than three decades of experience helping lenders reduce time-to-market, streamline ...

previous pagenext page

Showing results 21-40

All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Maple Grove, MN

Help Desk Manager information

See Maple Grove, MN salary details

$38.4K

$85.8K

$127.5K

How much do help desk manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for help desk manager in Maple Grove, MN is $85,788.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,600.00 and $102,400.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Maple Grove, MN?

The most popular types of Help Desk jobs in Maple Grove, MN are:

What job categories do people searching Help Desk Manager jobs in Maple Grove, MN look for?

The top searched job categories for Help Desk Manager jobs in Maple Grove, MN are:

What cities near Maple Grove, MN are hiring for Help Desk Manager jobs?

Cities near Maple Grove, MN with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Maple Grove, MN as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $85,788 per year, or $41.2 per hour.

Front Desk Supervisor

Plymouth Crowne Plaza Minneapolis West

Plymouth, MN

$17.75 - $23/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 16 days ago

Job description

Front Desk Supervisor

Lead with hospitality. Grow with us.

Job Summary
The Crowne Plaza Minneapolis West is looking for a passionate and experienced Front Desk Supervisor to join our team and help lead the front office to success. In this key role, you’ll support the Front Desk Manager in overseeing daily operations, ensuring exceptional guest experiences, and driving occupancy and revenue goals. You’ll also inspire, train, and develop your team—creating a welcoming environment where both guests and employees thrive.

Benefits

  • Medical and Dental Insurance

  • Paid Time Off (PTO)

  • Competitive Pay

  • 401(k) Retirement Savings Plan

  • Life and Disability Insurance

  • Hotel Room Discounts

  • Ongoing Training and Career Development Opportunities

Key Responsibilities

  • Support the Front Desk Manager with daily operations and overall team performance.

  • Prepare weekly sales forecasts and business reports to support strategic planning.

  • Create and manage front desk schedules, adjusting staffing based on occupancy and business needs.

  • Oversee check-in, check-out, and reservation procedures to ensure efficient, professional service.

  • Collaborate with other departments to ensure smooth communication and guest satisfaction.

  • Monitor room rates, inventory, and revenue strategies to maximize occupancy and ADR.

  • Maintain accurate records of occupancy, arrivals, departures, and reservation activity.

  • Handle guest inquiries and resolve concerns promptly to ensure outstanding service.

  • Train, coach, and mentor front desk staff to promote growth and engagement.

  • Participate in departmental budgeting, staffing forecasts, and expense monitoring to ensure cost control.

  • Represent the hotel positively in all interactions and uphold a strong service culture.

Qualifications

  • Excellent verbal and written communication skills in English.

  • Strong mathematical, organizational, and problem-solving abilities.

  • Proficiency in Microsoft Word and Excel.

  • Minimum of 2 years of hotel front office experience preferred.

  • Experience with Opera PMS and IHG systems preferred.

  • High school diploma or GED required; degree in Hospitality Management preferred.

  • Ability to occasionally lift up to 35 lbs.

  • Professional, well-groomed appearance consistent with company standards.

About Us
At Regency Hotel Management, hospitality is more than our business—it’s who we are. Since 1965, we’ve specialized in maximizing profitability and asset value for our partners through hands-on, expert hotel management. Our growing portfolio spans multiple properties nationwide, offering exciting opportunities for career-minded individuals dedicated to exceptional guest service.

Regency Hotel Management is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all team members.

Apply