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Entry Level Help Desk Jobs in Maple Grove, MN (NOW HIRING)

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Entry Level Help Desk information

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$13

$23

$34

How much do entry level help desk jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for entry level help desk in Maple Grove, MN is $23.71, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.59 per hour, depending on experience, location, and employer.

What is an entry level help desk job?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an entry level help desk professional?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What are some common challenges faced by entry level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

How to get started in entry level help desk?

To start an entry-level help desk position, develop basic technical skills such as troubleshooting hardware and software issues, and gain familiarity with common tools like ticketing systems and remote support software. Obtain relevant certifications like CompTIA A+ to demonstrate foundational knowledge, and consider gaining experience through internships or volunteering to build customer service and technical skills.

What are the most commonly searched types of Help Desk jobs in Maple Grove, MN?

The most popular types of Help Desk jobs in Maple Grove, MN are:

What cities near Maple Grove, MN are hiring for Entry Level Help Desk jobs?

Cities near Maple Grove, MN with the most Entry Level Help Desk job openings:

Entry Level Help Desk jobs near you
Infographic showing various Entry Level Help Desk job openings in Maple Grove, MN as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $49,307 per year, or $23.7 per hour.

Level-II IT Support Specialist

TriCom Technical Services

Eden Prairie, MN • On-site

Other

Posted 6 days ago

Job description

Infrastructure Support Technician

Quick Summary

TriCom is seeking an Infrastructure Support Technician to provide Level II end-user and infrastructure support in a mixed Windows and Mac enterprise environment. This role is ideal for someone who has progressed beyond traditional Help Desk work and can independently troubleshoot more complex hardware, software, endpoint, and user issues while delivering a high-touch customer service experience. The technician will support both onsite and remote users, including executive-level and global employees.

Daily Tasks & Key Responsibilities

Primary responsibility: Provide Level II Infrastructure and End User Support for a global organization of approximately 650 users.

  • Troubleshoot and resolve escalated Level II support issues involving Windows, Mac, hardware, software, connectivity, applications, and user access.
  • Support a mixed endpoint environment consisting of approximately 75% Windows and 25% Mac devices.
  • Manage incidents, service requests, and escalations through ServiceNow.
  • Provide both remote and onsite technical support to end users.
  • Handle technical issues that require deeper troubleshooting and administrative knowledge beyond basic password resets and ticket routing.
  • Support walk-up users and proactively engage employees who need technical assistance.
  • Troubleshoot endpoint, device, application, and operating system issues through resolution.
  • Assist with endpoint setup, deployment, configuration, and lifecycle support.
  • Perform basic system administration and infrastructure support tasks as needed.
  • Support Microsoft 365 applications and related end-user issues.
  • Work with users across multiple locations and time zones.
  • Provide professional, high-touch support to executive-level and high-expectation users.
  • Clearly communicate technical issues, next steps, and resolutions to both technical and non-technical users.
  • Prioritize competing incidents and requests while maintaining appropriate service levels.
  • Escalate issues when necessary while maintaining ownership through resolution.
  • Document troubleshooting steps, resolutions, and technical information within the ITSM platform.
  • Work independently as part of a small infrastructure support team.
  • Participate in rotational onsite coverage to ensure an Infrastructure Support Technician is available onsite.

Required Qualifications

  • Professional experience providing Level II Desktop, End User, or Infrastructure Support.
  • Demonstrated progression beyond entry-level Help Desk responsibilities.
  • Strong troubleshooting experience with Windows operating systems.
  • Experience troubleshooting and supporting macOS devices.
  • Experience with ServiceNow or a similar ITSM/ticketing platform.
  • Strong hardware, software, application, and user support troubleshooting skills.
  • Experience resolving tickets escalated from a Level I Help Desk or Service Desk.
  • Ability to support both onsite and remote users.
  • Strong technical problem-solving and root-cause troubleshooting skills.
  • Ability to work independently with minimal supervision.
  • Strong customer service orientation and ability to provide a positive user experience.
  • Excellent verbal and written communication skills.
  • Ability to prioritize multiple support requests in a fast-paced environment.

Preferred Qualifications

  • System administration experience.
  • Enterprise infrastructure support experience.
  • Microsoft 365 administration or support experience.
  • Experience supporting executive-level users.
  • Experience supporting global users across multiple time zones.
  • Experience communicating with international users or teams where language barriers may exist.
  • Endpoint management, imaging, provisioning, or device deployment experience.
  • Experience supporting mixed Windows and Mac environments.
  • ITIL or broader IT service management knowledge.
  • Experience working within a small infrastructure or end-user support team.

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