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Help Desk Manager Jobs in Grayson, GA (NOW HIRING)

Softrim

Service Desk Manager

Alpharetta, GA · Hybrid

The Service Desk Manager is responsible for leading the daily operations of the IT Service Desk, ensuring high-quality technical support and customer service across the organization. This role ...

Ubertal Inc

IT Help Desk Analyst

Conyers, GA · On-site

Position Title: IT Help Desk Analyst Location: Conyers, GA Engagement Type: Contract Work Mode ... Answer and manage an average of 65-90 customer calls daily while adhering to quality standards and ...

InterSources Inc

Level 1 Help Desk Analyst

Conyers, GA · On-site

$16.25 - $22.25/hr

InterSources Inc is seeking a Level 1 Help Desk Analyst to provide technical assistance to both internal and external customers for tier one issues. The role involves troubleshooting hardware ...

STI

Help Desk Analyst 2 - Atlanta, GA

Atlanta, GA · On-site +1

$19.75 - $27/hr

Help Desk Analyst 2 Atlanta, GA/REMOTE 1 year Contract Description : The Department of Human ... management as needed. • Review accounts for accuracy of provision or deprovision based on ...

Spark Tek Inc

GA DDS Level 1 Help Desk Analyst

Conyers, GA · On-site

$16.25 - $22.25/hr

Spark Tek Inc is a company seeking a Help Desk Analyst to assist customers with tier one issues. The role involves providing technical assistance, troubleshooting hardware and software issues, and ...

Ubertal Inc

Helpdesk Technician

Conyers, GA · On-site

Minimum 2 years IT Help Desk Call Center experience * Hands-on troubleshooting experience with MS Outlook, MS Office, Windows 7/10, Active Directory * Experience in ticketing queue management and ...

HireITPeople

IT Help Desk Analyst,

Conyers, GA · On-site

The IT Help Desk Analyst is responsible for providing exceptional technical and customer support in ... The successful candidate must be capable of managing a high volume of calls while maintaining ...

Switch, Inc.

Service Desk Technician I

Atlanta, GA · On-site

$19.25 - $26/hr

Familiarity with Active Directory user and computer management * Experience using a help desk ticketing system * Ability to troubleshoot common PC hardware and software issues * CompTIA A ...

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Help Desk Manager information

See Grayson, GA salary details

$34.8K

$77.7K

$115.5K

How much do help desk manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for help desk manager in Grayson, GA is $77,744.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,200.00 and $92,800.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Grayson, GA?

The most popular types of Help Desk jobs in Grayson, GA are:

What job categories do people searching Help Desk Manager jobs in Grayson, GA look for?

The top searched job categories for Help Desk Manager jobs in Grayson, GA are:

What cities near Grayson, GA are hiring for Help Desk Manager jobs?

Cities near Grayson, GA with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Grayson, GA as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $77,744 per year, or $37.4 per hour.

Service Desk Manager

Softrim

Alpharetta, GA • Hybrid

Full-time

Re-posted 26 days ago

Job description

Position Summary:


The Service Desk Manager is responsible for leading the daily operations of the IT Service Desk, ensuring high-quality technical support and customer service across the organization. This role oversees a team of service desk analysts, manages incident and request workflows, improves support processes, and ensures alignment with ITIL best practices and business objectives.


Key Responsibilities:


Operational Leadership


  • Manage day-to-day Service Desk operations, ensuring timely resolution of incidents and service requests.
  • Monitor ticket queues, assign priorities, and ensure SLA compliance.
  • Develop, track, and report on service desk performance metrics (e.g., FCR, SLA adherence, customer satisfaction).
  • Implement and optimize ITIL-aligned service management processes.


Team Management


  • Lead, mentor, and coach service desk analysts to maintain high performance and engagement.
  • Conduct regular performance reviews and facilitate ongoing training and skills development.
  • Manage staffing schedules and workload distribution.


Customer & Stakeholder Engagement


  • Serve as the primary escalation point for service issues.
  • Maintain strong communication with business units to understand support needs and identify improvement opportunities.
  • Ensure a customer-centric culture within the service desk team.


Process, Tools & Continuous Improvement


  • Maintain and enhance the knowledge base and documentation.
  • Identify recurring issues and work with technical teams to resolve root causes.
  • Drive automation and improvements in tools, workflows, and service delivery.
  • Support implementation and optimization of ITSM platforms (e.g., ConnectWise Automate, ConnectWise Manage, Auvik, Jira, ConnectSecure, etc.).


Governance & Compliance


  • Ensure adherence to security, compliance, and organizational policies.
  • Participate in audits and produce required reporting.
  • Contribute to IT disaster recovery and business continuity plans.


Job Requirements:


Education & Experience


  • Bachelor's degree in Information Technology, Computer Science, Business, or related field (or equivalent experience).
  • 2+ years of experience in a service desk, IT support, or technical operations environment.
  • 3+ years of experience in a supervisory or management role within an enterprise IT support environment.


Technical Skills


  • Strong understanding of ITIL framework; ITIL Foundation certification preferred.
  • Experience with ITSM tools such as ConnectWise Automate, ConnectWise Manage, Jira, ConnectSecure, Auvik, or similar.
  • Solid knowledge of Windows/Mac operating systems, networking basics, hardware/software support, and enterprise applications.
  • Familiarity with Active Directory, MS365 administration, mobile device management, and remote support tools.


Leadership & Soft Skills


  • Excellent customer service and communication skills.
  • Strong analytical, problem-solving, and decision-making abilities.
  • Proven ability to manage and motivate a technical support team.
  • Ability to work under pressure and manage multiple priorities.
  • Strong project management and organizational skills.


Preferred Qualifications


  • ITIL or ITSM certifications.
  • Experience in change management and continuous improvement methodologies.
  • Background supporting hybrid/cloud environments (Azure, AWS, Entra, Citrix, etc.).
  • Experience in high-availability or enterprise-scale organizations; Fortune 1000.


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