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Help Desk Manager Jobs in Grayson, GA (NOW HIRING)

aldridgepite

Help Desk Level 1 Technician

Atlanta, GA

$19.25 - $26/hr

Purpose The Help Desk Technician- Level I is responsible for Level I IT support. This includes ... Conscientious with respect to work completion, deadlines, time management and attendance. * Takes ...

R2 Technologies Corporation

Help Desk Analyst 2

Atlanta, GA · On-site

$19.75 - $27/hr

Help Desk Analyst 2 (689398) Location: Decatur, GA 30033 Onsite Duration: Long-Term Contract The ... Management experience is desired • Demonstrated experience working in ITIL Service Management ...

R2 Technologies Corporation

Help Desk Analyst 1

Atlanta, GA · On-site

$19.75 - $27/hr

Help Desk Analyst 1 (765352) Local Conyers, GA LOCAL CANDIDATES *This position is located at DDS ... to Senior level management. External customer support ranges from general website support ...

4pconsultinginc

Help Desk Analyst Level 1

Conyers, GA · On-site

$18 - $24.50/hr

Help Desk Analyst Level 1 Location: 2206 East View Parkway, Conyers, GA 30013 Duration: 12 Months ... to Senior level management. External customer support ranges from general website support ...

Caresoft Inc.

Help Desk Support Specialist

Atlanta, GA · On-site

$21 - $25/hr

Help Desk Support Specialist Location: Atlanta, GA. 30334(Onsite) Durartion: Long Term Skills ... management via Active Directory, andrelated software. Key Responsibilities: Under direct ...

Inteliblue

Help Desk Analyst (Spanish must)

Conyers, GA · On-site

$18 - $24.50/hr

Title: Help Desk Analyst Location: Conyers, GA Duration: Long Term InterviewType: In-person Required Sills: * 2+ years' experience performing as Helpdesk Technician with hands on knowledge in ...

Innosoul inc

Call Center Help Desk Analyst

Conyers, GA · On-site

$18 - $24.50/hr

Ability to effectively manage multiple priorities while maintaining a high level of customer ... Position Summary The IT Help Desk Analyst is responsible for providing exceptional technical and ...

Softrim LLC

Service Desk Manager

Alpharetta, GA · On-site

The Service Desk Manager is responsible for leading the daily operations of the IT Service Desk, ensuring high-quality technical support and customer service across the organization. This role ...

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Showing results 21-40

All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Grayson, GA

Help Desk Manager information

See Grayson, GA salary details

$34.8K

$77.7K

$115.5K

How much do help desk manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for help desk manager in Grayson, GA is $77,744.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,200.00 and $92,800.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Grayson, GA?

The most popular types of Help Desk jobs in Grayson, GA are:

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For Help Desk Manager jobs in Grayson, GA, the most frequently searched job titles are:

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The top searched job categories for Help Desk Manager jobs in Grayson, GA are:

What cities near Grayson, GA are hiring for Help Desk Manager jobs?

Cities near Grayson, GA with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Grayson, GA as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $77,744 per year, or $37.4 per hour.

Help Desk Level 1 Technician

aldridgepite

Atlanta, GA

$19.25 - $26/hr

Full-time

Re-posted 9 days ago

Job description

Purpose

The Help Desk Technician- Level I is responsible for Level I IT support.  This includes computer setup and low-level troubleshooting, printer setup, phone setup and employee badge creation. 

Specific Duties, Activities and Responsibilities

  • Level 1 Tech Support for ALL tickets that come into the Help Desk system
  • Contact the ticket owner within designated amount of time to communicate status
  • Assess urgency of each ticket to determine response priority
  • Take ownership of the IT Help Desk help meet internal SLA
  • Work with Tier 2 Support on a consistent basis in order to maintain proper protocols
  • Set up new user computers and help with office moves when necessary
  • Assist with other duties and special projects as needed.
  • Assist with other duties and special projects as needed.

 

Job Requirements

  • High school diploma; Bachelor’s degree preferred
  • At least one year of supporting end users in a large environment
  • Law office experience preferred
  • MCP or A+ certification

 

 

General Competency Factors

  • Must be proficient in software tools, including but not limited to Word, Excel, Outlook, and the Internet.
  • Must possess strong written and verbal communications skills.
  • Must provide excellent customer service to internal and external customers
  • Identifies and solves issues in a timely manner.
  • Must be a team player and willing to help others in their department whenever necessary.
  • Must be extremely organized and be able to multi-task.
  • Conscientious with respect to work completion, deadlines, time management and attendance.
  • Takes initiative in face of obstacles and identifies what needs to be done and takes action.
  • Demonstrates commitment to Firm’s vision, mission, and core values.
  • Analytical and detail oriented, while working at a fast pace and capable of multi-tasking.
  • Develops professional relationships and builds rapport with others.
  • Overall good work ethic and willingness to adapt to change.

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