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Help Desk Manager Jobs in Erie, PA (NOW HIRING)

Quest Global

Help Desk Analyst

Erie, PA · On-site

$19 - $29/hr

We're hiring a Help Desk Analyst to staff the Supplier Services Department of our customer. The ... Track and report KPI information on a quarterly basis as defined by the Vendor Management team.

Quest Global

Help Desk Analyst

Erie, PA · On-site

$19.75 - $27.25/hr

If so, we need you on our team! We're hiring a Help Desk Analyst to staff the Supplier Services ... Track and report KPI information on a quarterly basis as defined by the Vendor Management team.

Quest Global

Help Desk Analyst

Erie, PA · On-site

$19.75 - $27.25/hr

If so, we need you on our team! We're hiring a Help Desk Analyst to staff the Supplier Services ... Track and report KPI information on a quarterly basis as defined by the Vendor Management team.

Quest Global

Help Desk Analyst

Erie, PA · On-site

$19.75 - $27.25/hr

If so, we need you on our team! We're hiring a Help Desk Analyst to staff the Supplier Services ... Track and report KPI information on a quarterly basis as defined by the Vendor Management team.

MCPC

Administrative/ Analyst / Helpdesk

Erie, PA · On-site

$20 - $27.25/hr

Erie, PA, USA * Full-time Company Description MCPC is a global endpoint management company focused ... Alpha Helpdesk: First line of Support for Sourcing and Suppliers * Vendor Setup/Change Requests

MCPC

Administrative/ Analyst / Helpdesk

Erie, PA

$20 - $27.25/hr

Erie, PA, USA * Full-time Company Description MCPC is a global endpoint management company focused ... Alpha Helpdesk: First line of Support for Sourcing and Suppliers * Vendor Setup/Change Requests

Bayfront Benefit Solutions Inc

Front Desk Receptionist

Erie, PA · On-site

$14.50 - $18.75/hr

Team members work closely with clients to help them navigate coverage options and understand their ... Daily tasks include managing the reception area, scheduling appointments, handling incoming and ...

New

Planet Fitness

Front Desk Associate

Erie, PA · On-site

$13.50 - $17.50/hr

Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...

Planet Fitness

Front Desk Associate

Erie, PA · On-site

$13.50 - $17.50/hr

Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...

Planet Fitness

Front Desk Associate

Erie, PA · On-site

$13.50 - $17.50/hr

Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...

Planet Fitness

Front Desk Associate

Erie, PA · On-site

$13.50 - $17.50/hr

Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...

Planet Fitness

Front Desk Associate

Erie, PA · On-site

$13.50 - $17.50/hr

Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...

Planet Fitness

Front Desk Associate

Erie, PA · On-site

$13.50 - $17.50/hr

Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...

Planet Fitness

Front Desk Associate

Erie, PA · On-site

$13.50 - $17.50/hr

Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...

Planet Fitness

Front Desk Associate

Erie, PA

$13.50 - $17.50/hr

Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...

Planet Fitness

Front Desk Associate

Erie, PA · On-site

$13.50 - $17.50/hr

Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...

Planet Fitness

Front Desk Associate

Erie, PA · On-site

$13.50 - $17.50/hr

Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...

Planet Fitness

Front Desk Associate

Erie, PA · On-site

$13.50 - $17.50/hr

Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Erie, PA

Help Desk Manager information

See Erie, PA salary details

$36.3K

$81.2K

$120.6K

How much do help desk manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for help desk manager in Erie, PA is $81,170.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,900.00 and $96,900.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Erie, PA?

The most popular types of Help Desk jobs in Erie, PA are:

What are popular job titles related to Help Desk Manager jobs in Erie, PA?

For Help Desk Manager jobs in Erie, PA, the most frequently searched job titles are:

What job categories do people searching Help Desk Manager jobs in Erie, PA look for?

The top searched job categories for Help Desk Manager jobs in Erie, PA are:

What cities near Erie, PA are hiring for Help Desk Manager jobs?

Cities near Erie, PA with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Erie, PA as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $81,170 per year, or $39 per hour.

Help Desk Analyst

Quest Global

Erie, PA • On-site

$19 - $29/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Key responsibilities

  • Document, take corrective action, and resolve Help Desk tickets related to S2P, SCC, Oracle, and ISP software systems.

  • Assist in data cleansing and enrichment of supplier records.

  • Monitor supplier activity in the S2P system and ensure supplier information workflows are completed.

Quest Global rating

7.8

Company rating: 7.8 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

244th of 453 rated engineering

Job description

We’re hiring a Help Desk Analyst to staff the Supplier Services Department of our customer. The ideal candidate will have experience in explaining complex solutions to intricate problems and will thrive on helping people. We’re looking for self-starting, highly motivated professionals with backgrounds in IT. 

What You will Do:

  • Document, take corrective action, and resolve Help Desk tickets related to S2P, SCC, Oracle and ISP software systems.
  • Assist in data cleansing and enrichment of supplier records.
  • Follow-up with suppliers that do not perform required tasks within the system, escalating to the Customer if supplier is uncooperative.
  • Verify supplier details via email or phone as required.
  • Utilize Sourcing tools to gather data from suppliers.
  • Creating Survey’s and tasks to be assigned to suppliers as necessary.
  • Monitor supplier activity in the S2P system and ensure supplier information workflows are completed. 
  • Track and report KPI information on a quarterly basis as defined by the Vendor Management team.
  • Create and deliver Supplier and Customer Employee training related to the S2P system as needed.
  • Maintain a high level of courteous customer service at all times.

What You Will Bring:

  • High school diploma/GED required (Associate degree preferred)
  • 4+ years’ experience in IT-related position
  • Excellent customer service skills
  • Strong written and verbal communication skills
  • Self-Starter that is excellent at problem solving
  • Ability to work in a fast-paced environment

Work Requirements:

This role is considered an on-site position located in Erie, PA.
•    You must be able to commute to and from the location with your own transportation arrangements to meet the required working hours.  

•    Office environment, which may include but not limited to extensive walking, and computer/phone work.

Company Description

Who We Are:
Quest Global delivers world-class end-to-end engineering solutions by leveraging our deep industry knowledge and digital expertise. By bringing together technologies and industries, alongside the contributions of diverse individuals and their areas of expertise, we are able to solve problems better, faster. This multi-dimensional approach enables us to solve the most critical and large-scale challenges across the aerospace & defense, automotive, energy, hi-tech, healthcare, medical devices, rail and semiconductor industries.
We are looking for humble geniuses, who believe that engineering has the potential to make the impossible possible; innovators, who are not only inspired by technology and innovation, but also perpetually driven to design, develop, and test as a trusted partner for Fortune 500 customers. As a team of remarkably diverse engineers, we recognize that what we are really engineering is a brighter future for us all. If you want to contribute to meaningful work and be part of an organization that truly believes when you win, we all win, and when you fail, we all learn, then we’re eager to hear from you.

The achievers and courageous challenge-crushers we seek, have the following characteristics and skills:

What Quest Global employees say

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