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Help Desk Manager Jobs in Calera, AL (NOW HIRING)

Tom McLeod Software Corp

Account Manager

Birmingham, AL · On-site

$60 - $80/hr

Help Desk and Issue Resolution * Collaboration and Documentation Essentials for the Role * Ability ... Manage time and priorities efficiently while maintaining high levels of accuracy and attention to ...

McLeod Software

Account Manager

Birmingham, AL · On-site

Help Desk and Issue Resolution * Collaboration and Documentation Essentials for the Role * Ability ... Manage time and priorities efficiently while maintaining high levels of accuracy and attention to ...

Support Tech LLC

Field Service Engineer

Birmingham, AL · On-site

$60 - $80/hr

Utilize help desk tools such as ServiceNow, Jira, BMC Remedy todocument incidents, track resolutions, and escalate issues when necessary. Support desktop environments by managing computer ...

Arch Amenities Group

Front Desk

Birmingham, AL · On-site

$13 - $16.75/hr

... management entities, bringing together trusted leadership and innovative solutions ... Arch Amenities Group proudly operates today with the vision to help maximize the potential of space ...

Arch Amenities Group

Front Desk

Birmingham, AL · On-site

$13 - $16.75/hr

... management entities, bringing together trusted leadership and innovative solutions ... Arch Amenities Group proudly operates today with the vision to help maximize the potential of space ...

Career Site

Front Desk

Birmingham, AL · On-site

$13 - $16.75/hr

... management entities, bringing together trusted leadership and innovative solutions ... Arch Amenities Group proudly operates today with the vision to help maximize the potential of space ...

Arch Amenities Group

Front Desk

Birmingham, AL · On-site

$13 - $16.75/hr

... management entities, bringing together trusted leadership and innovative solutions ... Arch Amenities Group proudly operates today with the vision to help maximize the potential of space ...

Every Word Code

Front Desk Agent

Birmingham, AL · On-site

$50K - $55K/yr

You will represent the company professionally and help maintain a smooth and efficient front office ... Manage appointment scheduling and maintain office calendar * Handle incoming and outgoing mail and ...

Davidson Hospitality Group

Front Desk Agent

Birmingham, AL · On-site

$13.25 - $16.75/hr

Proficiency in computer systems and knowledge of hotel property management software * Outstanding ... Because whatever you do here, you play a part in helping redefine the way quality hospitality is ...

Baptist Health

Desk Operations Tech

Homewood, AL · On-site

The Desk Operations Tech participates in daily operations of managing the surgery schedule. They ... Educational Benefits including tuition reimbursement & monthly payments to help pay down any ...

Baptist Health

Desk Operations Tech

Homewood, AL · On-site

The Desk Operations Tech participates in daily operations of managing the surgery schedule. They ... Educational Benefits including tuition reimbursement & monthly payments to help pay down any ...

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Showing results 21-40

All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Calera, AL

Help Desk Manager information

See Calera, AL salary details

$34.8K

$77.7K

$115.5K

How much do help desk manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for help desk manager in Calera, AL is $77,707.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,200.00 and $92,700.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What cities near Calera, AL are hiring for Help Desk Manager jobs?

Cities near Calera, AL with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Calera, AL as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $77,707 per year, or $37.4 per hour.

Front Desk Supervisor

Hyatt Regency Birmingham - The Wynfrey Hotel

Birmingham, AL

$17.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 days ago

Hyatt Hotels rating

7.0

Company rating: 7.0 out of 10

Based on 256 frontline employees who took The Breakroom Quiz

25th of 109 rated hotels

Job description

Front Office Supervisor

$17.50/hour

As the Front Office Supervisor, you will support the daily operations of the front desk, ensuring exceptional service and smooth check-in/check-out experiences. You’ll assist in training and guiding front desk staff, handle guest concerns, and help manage scheduling and shift coverage. Your role is key to maintaining a welcoming and efficient front office environment.

Key Responsibilities
  • You will be the welcoming face of our hotel, ensuring guests have a seamless and enjoyable experience.
  • Your daily tasks will include supervising front desk agents, managing guest reservations, and addressing guest concerns.
  • You will report to the Front Office Manager.
  • A career as a front office supervisor can lead to various management positions within the hotel industry, such as front office manager, director of rooms, or even hotel operations manager.
Education & Experience

Hotel experience is always a plus! Applicants should have: 

  • A combination of education and experience
What You’ll Need to Succeed
  • Eligible to work in the United States
  • Ability to read, write, and communicate effectively in English
  • Ability to sit, stand, bend, kneel, and lift as required—with or without reasonable accommodations
  • Availability to work a flexible schedule, including evenings, weekends, and holidays if needed
  • A warm, professional demeanor that reflects HVMG’s Culture of Excellence
Why Our Associates Love HVMG
  • Career growth opportunities across our nationwide portfolio
  • Flexible scheduling 
  • Access up to 40% of your earned wages before payday with PayActive
  • Paid Time Off (PTO) and Paid Holidays
  • Full healthcare benefits: medical, dental, and vision
  • 401(k) with guaranteed 4% match and no vesting period
  • Exclusive hotel and food & beverage discounts
About HVMG

Our Be Excellent culture is more than just words on a website -- we live and breathe it. As one associate said in an anonymous survey, "This is the best management company I've ever worked for. They walk the talk from the corporate office to the field."
We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President.

The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract.

HVMG  is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.

What Hyatt Hotels employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Hyatt logo

About Hyatt

Sourced by ZipRecruiter

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best, and fastest-growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues. As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Industry

Hospitality services

Company size

10,000+ Employees

Headquarters location

Chicago, IL, US

Year founded

1957

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