ZipRecruiter

Log In

1

Help Desk Manager Jobs in Bryan, TX (NOW HIRING)

CITIZENS STATE BANK

Help Desk Technician

Somerville, TX · On-site

$24.25 - $36.37/hr

... and management perform mission-critical work. * Identify, diagnose, troubleshoot, and resolve ... Prior help desk, technical support, network support, systems support, or related IT experience ...

Bryan Hotel Management LLC

Front Desk Agent

Bryan, TX · On-site

$13.25 - $16.50/hr

Listen and help as best you can. You should never be too busy to help. * Be Accountable - you will ... Anticipate problems and call management as needed. Job Requirements This role requires good verbal ...

Dave & Buster's

Host / Front Desk

College Station, TX · On-site

$11.50 - $15.50/hr

Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are ... Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.

TruFit Athletic Clubs

Club Operations Manager

Bryan, TX · On-site

Personal training sessions are just $15 to help you reach your fitness goals. Key Responsibilities ... From our friendly front desk team to our certified trainers and operations leaders, everyone at ...

next page

Showing results 1-20

All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Bryan, TX

Help Desk Manager information

See Bryan, TX salary details

$34.6K

$77.3K

$114.8K

How much do help desk manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for help desk manager in Bryan, TX is $77,253.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,900.00 and $92,200.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What job categories do people searching Help Desk Manager jobs in Bryan, TX look for?

The top searched job categories for Help Desk Manager jobs in Bryan, TX are:

What cities near Bryan, TX are hiring for Help Desk Manager jobs?

Cities near Bryan, TX with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Bryan, TX as of August 2026, with employment types broken down into 1% Internship, 1% As Needed, 67% Full Time, 27% Part Time, and 4% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $77,253 per year, or $37.1 per hour.

Help Desk Technician

CITIZENS STATE BANK

Somerville, TX • On-site

$24.25 - $36.37/hr

Full-time

Posted 26 days ago

Job description

  • Implement and support computerized information systems and networks to help employees and management perform mission-critical work.
  • Identify, diagnose, troubleshoot, and resolve hardware, software, network, application, and system issues.
  • Perform configuration tasks, including employee additions and deletions, email profiles, system access, and internet access.
  • Serve as a point of contact for users regarding voice and data communications, PC hardware, software functionality, and general technology support.
  • Plan, test, evaluate, and assist with implementation of new hardware and software technologies.
  • Upgrade and configure system software that supports Bank applications based on project or operational needs.
  • Provide application software integration and support.
  • Create and maintain documentation related to system configurations, mapping, processes, service records, and support activity.
  • Support Microsoft Exchange environments and related hardware and software.
  • Work as a team member to support information technology goals, strategies, projects, and department objectives.
  • Maintain confidentiality of customer, employee, system, security, and Bank information.
  • Perform other duties as assigned.
  • High school diploma or equivalent required.
  • Associate or bachelor's degree in information technology, computer science, information systems, cybersecurity, or related field preferred.
  • Prior help desk, technical support, network support, systems support, or related IT experience preferred.
  • Experience with Microsoft Windows, Microsoft Office, Microsoft Exchange, hardware support, software troubleshooting, user access, and basic networking preferred.
  • IT, networking, systems, cybersecurity, or related certification preferred, or willingness to obtain certification as requested by the Bank.
  • Equivalent combination of education, training, and experience may be considered.

Apply