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Help Desk Manager Jobs in Basking Ridge, NJ (NOW HIRING)

eMazzanti Technologies

IT Help Desk

Hoboken, NJ · On-site

eMazzanti Technologies a leading provider of IT Services is looking to add to our eCare Managed Services team to provider level 1 and level 2 help desk support to expanding client base. We're ...

IPsoft Inc.

Help Desk Administrator

New York, NY

Company Description About IPsoft: IPsoft automates IT and business processes for enterprises across a wide range of industries. Through our portfolio of world leading autonomic and cognitive ...

TileBar

IT Help Desk - Showrooms

New York, NY · On-site

$80K - $90K/yr

... Manage the full endpoint lifecycle: imaging, deployment, configuration, and decommissioning ... help desk or desktop support experience, with demonstrated Level 2 capability. • Strong ...

tilebar11

IT Help Desk - Showrooms

New York, NY

... Manage the full endpoint lifecycle: imaging, deployment, configuration, and decommissioning ... help desk or desktop support experience, with demonstrated Level 2 capability. • Strong ...

Marriott International

Front Desk Manager

Manhattan, NY · On-site

$32.21 - $40.87/hr

CORE WORK ACTIVITIES Supporting Management of Front Desk Team • Utilizes interpersonal and ... helping others to improve their knowledge or skills. • Provides guidance and direction to ...

Marriott

Front Desk Manager

Manhattan, NY

$18.75 - $24.25/hr

CORE WORK ACTIVITIES Supporting Management of Front Desk Team Utilizes interpersonal and ... helping others to improve their knowledge or skills. Provides guidance and direction to ...

eMazzanti Technologies

IT Help Desk

Hoboken, NJ · On-site

Job Summary : eMazzanti Technologies is a leading provider of IT Services looking to expand their eCare Managed Services team. The role involves providing level 1 and level 2 help desk support to ...

mcr

Front Desk Manager

New York, NY

$18.50 - $24/hr

The Lexington Hotel NYC The Front Desk Manager will be responsible for the management of all Front ... otherwise help others to improve their knowledge or skills • Utilize interpersonal and ...

mcr

Front Desk Manager

New York, NY · On-site

$18.50 - $24/hr

The Sheraton Times Square The Front Desk Manager will be responsible for the management of all ... otherwise help others to improve their knowledge or skills • Utilize interpersonal and ...

Decagon

Deal Desk Manager

New York, NY · On-site

$160K - $200K/yr

This is an opportunity to help build Decagon's Deal Desk function from the ground up. You'll design ... Deep understanding of quote-to-cash workflows, CPQ tools, and CRM platforms (Salesforce) * Strong ...

Soni Resources

IT Help Desk Support

New York, NY · On-site

$28 - $30/hr

Previous experience in an IT support, help desk, or technical support role preferred * Strong ... Ability to manage multiple tasks in a fast-paced environment * Strong attention to detail and ...

Cockroach Labs

Deal Desk Manager, AMER

New York, NY · Hybrid

This is how and why we're helping some of the most innovative companies on the planet. We tackle ... The Role This high-visibility position as a Deal Desk Manager will lead the strategy, execution ...

Cockroach Labs

Deal Desk Manager, AMER

New York, NY · On-site

This is how and why we're helping some of the most innovative companies on the planet. We tackle ... The Role This high-visibility position as a Deal Desk Manager will lead the strategy, execution ...

Parloa

Deal Desk Manager

New York, NY · On-site

$140K - $160K/yr

As Deal Desk Manager , you will own the end-to-end transaction lifecycle for our enterprise sales ... helpful. If you care about shaping how businesses and customers connect at scale-and want your work ...

MCR Hotels

Front Desk Manager

New York, NY · On-site

$70K - $78K/yr

The Sheraton Times Square The Front Desk Manager will be responsible for the management of all ... otherwise help others to improve their knowledge or skills • Utilize interpersonal and ...

MCR Hotels

Front Desk Manager

New York, NY · On-site

$72K - $80K/yr

The Lexington Hotel NYC The Front Desk Manager will be responsible for the management of all Front ... otherwise help others to improve their knowledge or skills • Utilize interpersonal and ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Basking Ridge, NJ

Help Desk Manager information

See Basking Ridge, NJ salary details

$38.6K

$86.3K

$128.3K

How much do help desk manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for help desk manager in Basking Ridge, NJ is $86,341.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,000.00 and $103,100.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs
What cities near Basking Ridge, NJ are hiring for Help Desk Manager jobs? Cities near Basking Ridge, NJ with the most Help Desk Manager job openings:
Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Basking Ridge, NJ as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, and 5% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $86,341 per year, or $41.5 per hour.

IT Help Desk

eMazzanti Technologies

Hoboken, NJ • On-site

Full-time

Re-posted 5 days ago

Job description

eMazzanti Technologies a leading provider of IT Services is looking to add to our eCare Managed Services team to provider level 1 and level 2 help desk support to expanding client base.

We’re growing by double digits, offer opportunities for continuous learning about Microsoft Networks, firewall and endpoint security, Cloud computing, Office 365 and Azure. You’ll be part of a team that supports each other and works together to ensure customer satisfaction.

Job Requirements

Understand and solve customer technical problems over the phone or in-person as needs warrant.

  • Conduct analysis and troubleshooting via telephone, email and remote control for customer accounts in a timely fashion.
  • Monitor and troubleshoot back up or other regularly scheduled client work.
  • Work within a ticketing system to track and escalate customer problems
  • Maintain a positive phone demeanor and ensure customer satisfaction
  • Perform remote maintenance as needed.
  • Other duties as assigned.
  • Demonstrate competency in products and services as offered by the company such as Microsoft Office 365, Watchguard Firewalls, and others.
  • Spot themes and proactively work to solve them.

Requirements:

Requirements

  • Love of working in a fast paced environment
  • Good written and verbal skills
  • Knowledge of Microsoft Products with base levels of competency in Windows Operating systems and Active Directory
  • Technical Aptitude.
  • Desire to make people happy when you solve their computer problem.
  • Solid attendance record
  • Technical Certification or Degree in Computer Science