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Help Desk Manager Jobs in Wayne, NJ (NOW HIRING)

The Rockridge Group

Help Desk Technician

Hackensack, NJ

$21.75 - $29.50/hr

Help Desk Technician Location: New Jersey Office Summary: Seeking a Help Desk Technician to join ... Strong documentation discipline and experience with a ticket management system (Solarwinds)

The Rockridge Group

Help Desk Technician

Hackensack, NJ

$21.75 - $29.50/hr

TITLE: HELP DESK TECHNICIAN POSITION: FULL TIME JOB SUMMARY: Prominent Mid Atlantic law firm with ... Strong documentation discipline and experience with a ticket management system. * Provide, on a ...

Noblesoft Technologies

Help Desk Agent

Brooklyn, NY · On-site

$18 - $22.75/hr

Help Desk Agent Location: Brooklyn, NY 11217 Mode : Contract (6+ Months) The L2 IT Help Desk ... Maintain accurate records of support requests and resolutions in the IT service management system ...

YMCA

Help Desk Technician - On Site

Westfield, NJ · On-site

$25 - $30/hr

... help desk management/support for staff. Grow knowledge base to provide technical and practical ... support to enterprise software, VOIP phone system, camera surveillance, and network infrastructure.

Proskauer

Help Desk Analyst

New York, NY · On-site

$65K - $85K/yr

Log, categorize, and manage incident and service request tickets, escalating or dispatching to ... p Desk or End User Support role within a fast-paced environment. * Strong understanding of ...

The Rockridge Group

Help Desk Technician

Hackensack, NJ

$21.75 - $29.50/hr

HACKENSACK, NJ Seeking a Help Desk Technician for our client's Hackensack, New Jersey office. The schedule is Monday through Friday, 9:30 a.m. to 5:30 p.m. JOB SUMMARY: The position involves ...

Integrated Resources INC

Help desk Support

Secaucus, NJ

$20.75 - $28.50/hr

Facilitate Problem/Call Resolution and Management: Collect and gather the necessary information in ... Service Desk analyst must be able lead and communicate status to the end user community via Email ...

Schuman Cheese

Help Desk Analyst

Fairfield, NJ · On-site

$70K - $77K/yr

Incident Management & Documentation * Log and track all helpdesk tickets using the IT ticketing ... Prolonged periods of sitting at a desk or workstation. 2. Typing: Frequent use of hands to type on ...

ARTHUR SCHUMAN INC

Help Desk Analyst

Fairfield, NJ

$21 - $28.50/hr

Incident Management & Documentation * Log and track all helpdesk tickets using the IT ticketing ... Prolonged periods of sitting at a desk or workstation. 2. Typing: Frequent use of hands to type on ...

City of New York

Help Desk Level 1 Representative

Manhattan, NY · On-site

$19.25 - $24.75/hr

These systems include CityTime, the Financial Management System (FMS), the Payee Information Portal ... The Help Desk Level 1 Representative will: - Respond to telephone and email inquiries and determine ...

City of New York

Help Desk Level 1 Representative

Manhattan, NY · On-site

$19.25 - $24.75/hr

These systems include CityTime, the Financial Management System (FMS), the Payee Information Portal ... The Help Desk Level 1 Representative will: - Respond to telephone and email inquiries and determine ...

Salesforce, Inc.

Deal Desk Manager

New York, NY

You will also generate and drive solutions that help our Deal Desk and deal processes scale to ... Manager: 6+ years demonstrated ability in pricing strategy, sales financial analysis or relevant ...

Salesforce, Inc.

Deal Desk Manager

New York, NY · On-site

You will also generate and drive solutions that help our Deal Desk and deal processes scale to ... Manager: 6+ years demonstrated ability in pricing strategy, sales financial analysis or relevant ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Wayne, NJ

Help Desk Manager information

See Wayne, NJ salary details

$37.2K

$83.1K

$123.5K

How much do help desk manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for help desk manager in Wayne, NJ is $83,092.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,500.00 and $99,200.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs
What are the most commonly searched types of Help Desk jobs in Wayne, NJ? The most popular types of Help Desk jobs in Wayne, NJ are:
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What job categories do people searching Help Desk Manager jobs in Wayne, NJ look for? The top searched job categories for Help Desk Manager jobs in Wayne, NJ are:
What cities near Wayne, NJ are hiring for Help Desk Manager jobs? Cities near Wayne, NJ with the most Help Desk Manager job openings:
Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Wayne, NJ as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $83,092 per year, or $39.9 per hour.

Help Desk Engineer

New York Cloud Apps

New York, NY

Contractor

Re-posted just now

Job description

Office Location: Remote Offices, Long Island, and New York City Position Description: The Help Desk Engineer (HDE) is an experience IT support technician working in a service representative capactity for a variety of clients. The Help Desk Engineer is responsible for first-line technical support of client-facing technology, such as Microsoft Dynamics Applications, Citrix Applications, Productivity Software, Password Resets, etc. Additionally, the Help Desk Engineer ay provide light system adminsistration functions, such as creating/deleting users, managing groups, managing distribution lists and public folders, etc.

Requirements / Essential Duties Ability to call on and word directly with C level executives in small to large size businesses. Provide first line end-user technical support via phone and email Provide light user account and email administration Coach users on best practices and techniques to avoid simple issues Work with the Data Center teams to monitor and respond to events to ensure client system uptime and stability Ensures change cnstrol and other processes and proceduires are followed and that configuration documentation is completed when systems are deployed and/or modified Basic level knowledge of email administration Basic level knowledge of TCP/IP, networking Basic level knowledge of smartphone configuration Proficient with Microsoft Word, Excel and Outlook is prefered Previous experience working with Software as a Service products is suggested For any questions about this position please email hr@nycloudapps.com.

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