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Help Desk Manager Jobs in Massachusetts (NOW HIRING)

DCS Corp

Help Desk Specialist

Westford, MA · On-site

The Help Desk Specialist will be responsible for providing I.T. support to local and remote employees. Essential Job Functions: The ideal candidate will have a mix of support and customer service ...

ITW EAE

Help Desk Specialist

Hopkinton, MA

$76K - $96K/yr

You will work directly with users to diagnose and resolve technical issues, manage service requests ... Accurately log incidents and service requests into IT Help Desk application. * Owns, monitors ...

Keches Law Group

Help Desk Technician

Milton, MA · On-site

$60K - $80K/yr

Manage and support Microsoft 365 (Exchange Online, OneDrive, SharePoint, Teams). * Assist with ... help desk environment. * Strong working knowledge of Windows 10/11, basic macOS support, and ...

Vinfen

Help Desk Associate

Cambridge, MA · On-site

$19.23/hr

... help desk support directly to Vinfen end users and to critical internal IT functions. Your work ... An associate's degree in information systems, database management or related field preferred, but ...

Robert Half

Help Desk Analyst II

Warren, MA · On-site

$24 - $26/hr

We are looking for a Help Desk Analyst II to support employees across the corporate environment in ... The role involves working with teams across the organization, managing support requests with ...

Cadence Design Systems

Deal Desk Manager

Boston, MA · On-site

$150 - $200/hr

The Deal Desk Finance Manager will serve as a trusted advisor to sales teams, providing finance ... Help us solve what others can't. Additional Jobs Equal Employment Opportunity Policy: Cadence is ...

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Help Desk Manager information

See Massachusetts salary details

$41K

$91.5K

$136K

How much do help desk manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for help desk manager in Massachusetts is $91,500.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,100.00 and $109,200.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Massachusetts?

The most popular types of Help Desk jobs in Massachusetts are:

What are popular job titles related to Help Desk Manager jobs in Massachusetts?

For Help Desk Manager jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Help Desk Manager jobs in Massachusetts look for?

The top searched job categories for Help Desk Manager jobs in Massachusetts are:

What cities in Massachusetts are hiring for Help Desk Manager jobs?

Cities in Massachusetts with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 27% Part Time, and 5% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $91,500 per year, or $44 per hour.

Help Desk Specialist

DCS Corp

Westford, MA • On-site

Full-time

Posted 6 days ago

Job description

The Help Desk Specialist will be responsible for providing I.T. support to local and remote employees. 

Essential Job Functions:

The ideal candidate will have a mix of support and customer service experience, strong analytical and problem-solving skills, and a passion for learning new technologies.

Install, configure, and maintain corporate laptops, printers, phones, and other equipment as needed.

Troubleshoot problems with hardware, software, networking, and other related technologies.

Document, track, and monitor problems to ensure timely resolution.

Required Skills:

Due to the sensitivity of customer related requirements, U.S. citizenship is required.

A Bachelor's degree or an Associate's degree with 0-2 years of experience or HS and 8 years of experience is required.

Thorough knowledge of Windows operating systems and Microsoft Office.

Strong analytical and problem-solving skills.

Excellent verbal and written communication skills.

Attention to detail and the ability to accurately document technical issues.

Work well under pressure, demonstrate the ability to multi-task, and be able to meet deadlines.

Pass the CompTIA Network+ within ninety days of hire if not already obtained.

Desired Skills:

CompTIA Network+ Certification

Customer service experience.

DCS logo

About DCS

Sourced by ZipRecruiter

DCS Corp is a renowned name in the technology industry, headquartered in Alexandria, VA, US. Found in the late 1970s, DCS Corp provides a broad spectrum of advanced technology, engineering, and analytic solutions for national security clients. The firm specializes in delivering sophisticated systems and technology for land, air, and maritime platforms. They are known for being deeply committed to their mission of enhancing national security.

Industry

Guided missile and space vehicle manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Alexandria, VA, US

Year founded

1977

Social media

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