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Help Desk Manager Jobs in Maine (NOW HIRING)

Maine Community College System

HELP DESK ANALYST I

Augusta, ME · On-site

$21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Duties may include, providing support and education, resetting passwords, installing software, configuring devices, troubleshooting problems and other duties as assigned by the Help Desk Manager.

MAINE COMMUNITY COLLEGE SYSTEM

HELP DESK ANALYST I

Augusta, ME · On-site

$21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Duties may include, providing support and education, resetting passwords, installing software, configuring devices, troubleshooting problems and other duties as assigned by the Help Desk Manager.

Vantage Point Recruiting

Help Desk Analyst

Augusta, ME

$20.25 - $27.75/hr

The Inventory Management Specialist will ensure efficient and accurate inventory operations ... Log all help desk interactions in work ticket tracking system. * Administer help desk software.

vTech Solution

Help Desk Analyst

Machias, ME · On-site

$23.75 - $32.50/hr

Help Desk Analyst Duration : 04 months (Possible of extensions) Location : Machias, Maine - 04654 ... Maintains and manages hardware inventory data including serial numbers, locations, users, and ...

Open Net ME, LLC

Senior Help Desk Support

Portland, ME

$45K - $65K/yr

Manage support tickets from intake through resolution, ensuring timely updates and accurate ... Qualifications * 3+ years of experience in help desk, desktop support, or technical support roles.

New

21c Museum Hotels

Front Desk Agent

Kennebunk, ME · On-site

$60K - $65K/yr

Front Desk Manager, Job Type: Full-time Summary The Front Desk Agent is often the first point of ... Basic computer skills; experience with reservation / property management systems helpful Additional ...

defi AUTO LLC

Client Support Desk Analyst

Augusta, ME · On-site

$60K - $75K/yr

... and managed servicing solutions. Our customers include the highest-volume captive auto lenders ... We have more than three decades of experience helping lenders reduce time-to-market, streamline ...

3LINKS Technologies Inc

AutoCAD Technician

Kittery, ME · On-site

$25 - $29/hr

  • Medical

  • Life

  • Retirement

... to include help desk operations. Moreover, 3LINKS specializes in design, management, installation, repair, and maintenance of telecommunications, IT, audio visual resources, and video ...

Instant Serve LLC

Helpdesk Technician

Augusta, ME · On-site

$19.75 - $26.75/hr

Top 3 Skills: * 1 to 3 years of experience in a similar role * Experience with Windows OS * Must have strong written and verbal communication skills * Provides technical assistance, support, and ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Maine

Help Desk Manager information

See Maine salary details

$36.3K

$81.1K

$120.5K

How much do help desk manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for help desk manager in Maine is $81,117.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,900.00 and $96,800.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Maine?

The most popular types of Help Desk jobs in Maine are:

What are popular job titles related to Help Desk Manager jobs in Maine?

For Help Desk Manager jobs in Maine, the most frequently searched job titles are:

What job categories do people searching Help Desk Manager jobs in Maine look for?

The top searched job categories for Help Desk Manager jobs in Maine are:

What cities in Maine are hiring for Help Desk Manager jobs?

Cities in Maine with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Maine as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $81,117 per year, or $39 per hour.

HELP DESK ANALYST I

Maine Community College System

Augusta, ME • On-site

$21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago

Job description

Help Desk Analyst I

The Maine Community College System (MCCS) is looking for a full-time Help Desk Analyst I. This position will be responsible for the day-to-day operation of the ITS Support Desk phone line for all of Maine’s Community College. This position will answer incoming support calls from staff, faculty, and students and provide tier-one support. Duties may include, providing support and education, resetting passwords, installing software, configuring devices, troubleshooting problems and other duties as assigned by the Help Desk Manager. This position will be on-site and located at one of the MCCS locations.

The Help Desk Analyst I is pending classification in the MSEA Support Services unit and is anticipated to pay in the vicinity of $21.00/hour. MCCS offers a full suite of employee benefits including health, dental, vision and life insurance, retirement savings, flexible savings accounts, employee assistance program, tuition waivers, 529 education plan MCCS matching grant and paid holidays, vacation, and sick time.

The required minimum qualifications include an associate’s degree in information technology, computer systems or a related field and 2 years of relevant work experience. Formal training and experience may be considered in lieu of education on a year-for-year basis.

The required knowledge, skills, and abilities include, but are not limited to, the following: 

  • Knowledge of and ability to diagnose end-user technology problems across operating systems (Windows and macOS), hardware and peripherals, local area network connectivity, cloud productivity services, and account or access issues, including isolating a problem to its source through structured questioning.
  • Ability to deliver courteous, responsive customer service by phone, including explaining technical steps in plain language to non-technical callers, confirming results remotely, and staying calm and professional with frustrated or anxious users.
  • Skill in written communication and documentation, including clear and complete ticket notes and knowledge base entries that another technician could follow, with sound data security practices such as safe credential handling and recognizing phishing.
  • Ability to triage and prioritize multiple incoming requests, recognizing when and to whom an issue should be escalated, and following through on open tickets to resolution without prompting.

To apply, please upload your cover letter, current resume/CV, including names and contact information for three professional references, and official transcripts when you complete the online application. Search will remain open until the position is filled.

Thinking about applying?

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.

MCCS is an Equal Opportunity employer. We celebrate diversity and are committed to creating an inclusive and non-discriminatory environment for all employees. We provide reasonable accommodation to qualified individuals with disabilities upon request. For more information, please contact the MCCS Affirmative Action Office (207)629-4000. TTY Dial Maine Relay 711.

Date Posted: June 18, 2026

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