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Help Desk Level 1 Jobs in Oregon (NOW HIRING)

TEKsystems

IT Helpdesk Manager

Portland, OR

$48 - $58/hr

Lead and oversee daily Help Desk operations, ensuring timely resolution of technical support ... Strong IT Troubleshooting Skills (will be supervising Tier 1, 2, and 3 teams) * Bachelor's degree ...

TEKsystems

IT Helpdesk Manager

Portland, OR · On-site

$48 - $58/hr

Lead and oversee daily Help Desk operations, ensuring timely resolution of technical support ... Strong IT Troubleshooting Skills (will be supervising Tier 1, 2, and 3 teams) * Bachelor's degree ...

Tines

Deal Desk Analyst

OR · On-site +1

$127K/yr

You will work with high level direction and own a clearly defined scope, escalating genuinely ... Help manage order processing and prioritize effectively during periods of high volume, with ...

Domino's

Level 1 Assistant Manager

Hood River, OR · On-site

Help maintain a clean and organized work environment * Contribute to cost control efforts and ... Sitting Paperwork is normally completed in an office at a desk or table Lifting • Bulk product ...

Domino's Pizza

Level 1 Assistant Manager

Sisters, OR · On-site

Sitting Paperwork is normally completed in an office at a desk or table Lifting Bulk product ... Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously ...

Domino's

Level 1 Assistant Manager

Sisters, OR · On-site

Sitting Paperwork is normally completed in an office at a desk or table Lifting • Bulk product ... Use of hands is continuous during the day. • Frequently activities require use of one or both ...

Pantheon Systems, Inc

Deal Desk Analyst

OR · On-site +1

$20.50 - $28/hr

As a Deal Desk Analyst, you will sit at the intersection of Sales, Finance, Legal, and Accounting ... Our salary ranges are determined by role, level, and location. Pantheon is an equal opportunity ...

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All JobsHelp Desk Level 1 JobsHelp Desk Level 1 Jobs in Oregon

Help Desk Level 1 information

See Oregon salary details

$10

$22

$35

How much do help desk level 1 jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for help desk level 1 in Oregon is $22.04, according to ZipRecruiter salary data. Most workers in this role earn between $18.56 and $24.38 per hour, depending on experience, location, and employer.

What is a Help Desk Level 1 technician?

Help Desk Level 1 technicians are entry-level IT support professionals who serve as the first point of contact for users experiencing technical issues. They handle basic troubleshooting, resolve common hardware and software problems, and escalate more complex issues to higher-level support teams. Their primary goal is to provide quick and effective solutions to ensure minimal disruption to users. They often work through phone, email, or chat systems to assist customers.

What are the key skills and qualifications needed to thrive as a Help Desk Level 1 technician, and why are they important?

To thrive as a Help Desk Level 1 technician, you need foundational knowledge of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or CompTIA A+ certification. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help in understanding user issues and delivering effective support. These capabilities are crucial for resolving technical problems efficiently, ensuring user satisfaction, and maintaining business operations.

What are the most common challenges faced by Help Desk Level 1 technicians, and how can they be addressed?

Help Desk Level 1 technicians often encounter challenges such as managing high ticket volumes, troubleshooting a wide range of technical issues with limited information, and communicating effectively with users who may not be tech-savvy. To address these challenges, strong organizational skills, continuous learning, and a customer-focused attitude are essential. Collaborating closely with other IT team members and utilizing a clear escalation process can also help resolve complex issues efficiently, ensuring a positive user experience while building valuable technical and communication skills.

What is the difference between Help Desk Level 1 vs Help Desk Technician?

AspectHelp Desk Level 1Help Desk Technician
CertificationsCompTIA A+, HDI-CSRCompTIA A+, HDI-CSR (often similar)
Work EnvironmentEntry-level support, basic troubleshootingSupport roles, troubleshooting, customer assistance
ResponsibilitiesInitial contact, basic issue resolutionIssue diagnosis, escalation, customer communication

Help Desk Level 1 and Help Desk Technician roles often overlap in certifications and work environment. Level 1 typically handles basic support and initial contact, while Help Desk Technicians may perform more detailed troubleshooting. Both roles are essential in IT support teams, with similar qualifications and responsibilities focused on customer assistance and issue resolution.

What are popular job titles related to Help Desk Level 1 jobs in Oregon?

For Help Desk Level 1 jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Help Desk Level 1 jobs in Oregon look for?

The top searched job categories for Help Desk Level 1 jobs in Oregon are:

What cities in Oregon are hiring for Help Desk Level 1 jobs?

Cities in Oregon with the most Help Desk Level 1 job openings:

Help Desk Level 1 jobs near you
Infographic showing various Help Desk Level 1 job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $45,840 per year, or $22 per hour.

Technical Support Specialist (Portland, OR)

Barcodes, Inc.

Portland, OR • On-site

$45K - $50K/yr

Full-time

Re-posted 6 days ago

Job description

Support Specialist

Location: Portland, Oregon

Who we are:

At Levata, we believe in making your journey with us seamless, impactful, and filled with opportunities to elevate your potential. As we think big, we enable what's next by leveraging our knowledge of what's possible today. Join a team where complexity doesn't mean confusion but rather a deep dive into understanding, surfacing with clear options and recommendations.

About the Role:

As a Support Specialist, you'll be the first point of contact for customers reaching out to our support team. You'll provide Level 1 troubleshooting and technical assistance for devices such as barcode scanners, thermal printers, mobile computing solutions and ID card printing technology. This position requires strong technical aptitude, a proactive mindset, and a dedication to delivering excellent customer service from initial contact to resolution or escalation.

Who we are looking for:

We're looking for a service-driven, detail-oriented team member who thrives in a fast-paced environment. You enjoy solving problems, communicating with customers, and continuously building your technical skills. You're dependable, adaptable, and take pride in owning issues through resolution. The ideal candidate has prior experience in a help desk or technical support role and is confident managing multiple cases with professionalism and care.

What You'll Do

  • Serve as the primary contact for incoming support phone calls and email tickets
  • Troubleshoot and resolve basic technical issues related to supported hardware and software
  • Accurately document all customer interactions in our case management system (NetSuite)
  • Escalate more complex issues to Support Specialist II when appropriate
  • Deliver positive and professional communication in all customer interactions
  • Maintain case compliance and schedule adherence based on assigned support hours
  • Participate in ongoing technical training and process improvements

Qualifications & Skills

  • 1+ years of experience in technical support or help desk role
  • Strong troubleshooting and problem-solving skills
  • Excellent verbal and written communication skills
  • High attention to detail with strong documentation habits
  • Proficient in Microsoft Office Suite (Outlook, Excel, Word)
  • Basic understanding of networking concepts (e.g., Wi-Fi, IP settings, device connectivity)
  • Ability to work independently in a structured, remote environment

Salary: $45,000-50,000

Employment Type: Full-Time

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