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Help Desk Level 1 Jobs in Oregon (NOW HIRING)

360 IT Professionals

Need Help Desk Support II

Salem, OR

$20 - $27.25/hr

... on the one of a kind requirement. The primary roles of the IS technicians are: * Provide ... Troubleshoot workstation hardware and operating system problems. * Assist the Computer Support Desk ...

DataOne

Level 1 Technician

OR · On-site +1

$18 - $22/hr

Help your fellow DataOne-ers. Teach. Mentor. Lend a hand. Grow. Be professional, be engaged. ALWAYS. Position Summary: You will perform the installation of DataOne's Layer 1 infrastructure solutions ...

Varsity Tutors

CFA - Level 1 Tutor

OR · Remote

$18 - $40/hr

... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...

Varsity Tutors

CFA - Level 1 Tutor

Portland, OR · Remote

$18 - $40/hr

... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...

Varsity Tutors

CFA - Level 1 Tutor

Eugene, OR · Remote

$18 - $40/hr

... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...

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All JobsHelp Desk Level 1 JobsHelp Desk Level 1 Jobs in Oregon

Help Desk Level 1 information

See Oregon salary details

$10

$22

$35

How much do help desk level 1 jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for help desk level 1 in Oregon is $22.04, according to ZipRecruiter salary data. Most workers in this role earn between $18.56 and $24.38 per hour, depending on experience, location, and employer.

What is a Help Desk Level 1 technician?

Help Desk Level 1 technicians are entry-level IT support professionals who serve as the first point of contact for users experiencing technical issues. They handle basic troubleshooting, resolve common hardware and software problems, and escalate more complex issues to higher-level support teams. Their primary goal is to provide quick and effective solutions to ensure minimal disruption to users. They often work through phone, email, or chat systems to assist customers.

What are the key skills and qualifications needed to thrive as a Help Desk Level 1 technician, and why are they important?

To thrive as a Help Desk Level 1 technician, you need foundational knowledge of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or CompTIA A+ certification. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help in understanding user issues and delivering effective support. These capabilities are crucial for resolving technical problems efficiently, ensuring user satisfaction, and maintaining business operations.

What are the most common challenges faced by Help Desk Level 1 technicians, and how can they be addressed?

Help Desk Level 1 technicians often encounter challenges such as managing high ticket volumes, troubleshooting a wide range of technical issues with limited information, and communicating effectively with users who may not be tech-savvy. To address these challenges, strong organizational skills, continuous learning, and a customer-focused attitude are essential. Collaborating closely with other IT team members and utilizing a clear escalation process can also help resolve complex issues efficiently, ensuring a positive user experience while building valuable technical and communication skills.

What is the difference between Help Desk Level 1 vs Help Desk Technician?

AspectHelp Desk Level 1Help Desk Technician
CertificationsCompTIA A+, HDI-CSRCompTIA A+, HDI-CSR (often similar)
Work EnvironmentEntry-level support, basic troubleshootingSupport roles, troubleshooting, customer assistance
ResponsibilitiesInitial contact, basic issue resolutionIssue diagnosis, escalation, customer communication

Help Desk Level 1 and Help Desk Technician roles often overlap in certifications and work environment. Level 1 typically handles basic support and initial contact, while Help Desk Technicians may perform more detailed troubleshooting. Both roles are essential in IT support teams, with similar qualifications and responsibilities focused on customer assistance and issue resolution.

What are popular job titles related to Help Desk Level 1 jobs in Oregon?

For Help Desk Level 1 jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Help Desk Level 1 jobs in Oregon look for?

The top searched job categories for Help Desk Level 1 jobs in Oregon are:

What cities in Oregon are hiring for Help Desk Level 1 jobs?

Cities in Oregon with the most Help Desk Level 1 job openings:

Help Desk Level 1 jobs near you
Infographic showing various Help Desk Level 1 job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $45,840 per year, or $22 per hour.

IT Help Desk Technician II

Western Partitions, Inc.

Wilsonville, OR • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Job description

Helpdesk Technician II
Western Partitions, Inc. (WPI) is one of the largest and most reputable interior and exterior contracting firms in the United States. WPI provides superior contracting services for drywall, prefabrication, metal studs, acoustical systems, wall panels, fireproofing, firestopping, stucco, claddings, painting, windows, doors/frames/hardware, and more.
Since WPI's inception in 1972, we have provided award-winning construction without sacrificing integrity, safety, or efficiency. We are proud that a significant percentage of our business comes from repeat customers. Our service-oriented, fast-track approach, coupled with an attention to detail has resulted in a superior reputation within our industry. We work hard every day to earn our customers' trust and confidence.
Throughout our history, our dedication to our employees, quality of work, and customers has set us apart. The strongest characteristic of our organization is the prominent level of pride we take in every job we complete. Our employees are driven to do the job right the first time without compromise. Lastly, our customers choose WPI based on the emphasis we place on communication, trust, and respect.
Job Description
The Helpdesk Technician II is responsible for technical support requests related to hardware, software, and networking. This role will rely on strong technical aptitude and excellent interpersonal skills to resolve technical issues via phone, email, chat, and in person.
  • Understand and comply with all WPI policies, procedures, and corporate safety programs.
  • Act as the first point of contact for WPI staff requiring IT support.
  • Act as an escalation point for tier 1 Help Desk Technicians.
  • Answer end user queries in person, via email, and over the phone.
  • Manage assigned tickets in accordance with established service level agreements.
  • Monitor the help desk queue and assess priority of incoming tickets.
  • Identify issues, troubleshoot, and resolve issues to the end users' satisfaction.
  • Troubleshoot connectivity, network, and client VPN issues.
  • Install, maintain, and troubleshoot client applications.
  • Troubleshoot and resolve email-based issues.
  • Coordinate with senior team members to escalate complex problems.
  • Document all support tickets in IT ticketing software.
  • Update and reconcile IT inventory.
  • Order new client computers and provision for use.
  • Reimage existing client computers and migrate user data.
  • Order and provision smart phones, iPads, and VOIP phones for WPI staff.
  • Troubleshoot telecom and mobile device issues.
  • Perform hardware repairs and upgrades.
  • Create and maintain documentation for internal processes.
  • Other duties as assigned.

Requirements
Basic Requirements
  • Associates degree in Information Systems, Computer Science, or related field of study OR equivalent industry experience.
  • A+, N+, MCP, or other industry level certifications recommended.

Minimum Requirements
  • Exceptional written and interpersonal skills are essential along with the ability to interact with all levels of the corporation.
  • Proven ability to prioritize a constantly shifting workload and collaborate with other IT staff members daily.
  • Employs a customer focused attitude towards all job duties.
  • Must be team-oriented and thrive in a result oriented, fast paced environment.
  • Must be able to break down problems both known and unknown in a logical, efficient manner.
  • Ability and desire to learn new skills quickly.
  • Strong knowledge of MS Windows operating systems.
  • Solid understanding of core network components (TCP/IP, Active Directory, DNS, DHCP, RDS, etc).
  • Competency with hardware and software troubleshooting.
  • Competency with common mobile products (iPhone, iPad, Android devices).
  • The ability to learn and apply new concepts quickly.
  • Late night and/or weekend hours are occasionally necessary to complete system upgrades and perform maintenance.
  • Local to office, but infrequent travel is required for IT maintenance at corporate offices and jobsites.

Preferred Requirements
  • Microsoft, CompTIA, or other industry certifications are recommended.

This role is not eligible for visa sponsorship.
Benefits
At WPI our employees are our greatest asset. We put our people first and are proud to provide a comprehensive benefits package designed to meet the needs of our employees at every stage of life.
In our commitment to fostering an environment where everyone can thrive personally and professionally, we offer:
  • Competitive pay
  • Incentive bonus plan
  • 401(k) retirement savings plan with match
  • Medical, prescription drug, dental and vision insurance plans with flexible spending account option
  • Life insurance, accidental death, and disability benefits
  • Flexible paid time off policy and paid holidays
  • Professional development opportunities and certifications

WPI provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
WPI is a background screening, drug-free workplace.
This job description is intended to outline the general nature and level of work being performed by employees. It is not designed to cover or contain a comprehensive list of responsibilities, duties, or skills required of the employee of this job. Furthermore, this description is subject to change at the discretion of the company, with or without notice.

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