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Help Desk Data Analyst Jobs in Raleigh, NC (NOW HIRING)

Credible

BI Data Analyst III

Durham, NC

$90K - $118K/yr

On the consumer side, we help millions of people make smarter financial decisions by comparing ... Credible is looking for a data-driven, results-oriented Data Analyst to join the Business ...

Purple Drive

L1 Service Desk Analyst

Raleigh, NC

$20 - $27.25/hr

Position: L1 Service Desk Analyst Location: Raleigh, NC (Onsite) Core Responsibilities * Initial Point of Contact: Act as the first point of contact for internal employees needing technical ...

Tech Marketing

IT Service Desk lead

Durham, NC

Experience analyzing and projecting the needs of a team to ensure success. Experience implementing and managing a help desk operation. Thanks and regards, Mandeep Singh 408-766-0000 Ext 435

NC SECU

Senior Learning Data Analyst

Raleigh, NC

$83K - $105K/yr

If you are motivated and believe in the credit union philosophy of "People Helping People," join ... Responsibilities: 30% Analyzing data from various sources such as employee feedback surveys ...

Nutanix

Deal Desk Analyst - Federal Sales

Durham, NC · Hybrid

$19.75 - $27/hr

If so, you'll thrive in our newly created Deal Desk Analyst role, where you'll have the opportunity to contribute to the development of a new team dedicated to supporting the federal space, while ...

VHB

Senior Transportation Data Analyst

Raleigh, NC

$98K - $148K/yr

Mine and analyze complex structured/unstructured data sets using highly advanced statistical methods to help with data-driven decision making * Develop and maintain dashboards and websites that ...

US IT Solutions Inc

IT Service Desk lead

Durham, NC

Experience analyzing and projecting the needs of a team to ensure success. Experience implementing and managing a help desk operation. Additional Information Thanks and regards, Mandeep Singh 408-766 ...

USM

Service Desk Tier 3 Agent

Cary, NC · On-site

$15.75 - $20.25/hr

... help customers around the globe, giving top of the line solid and practical IT benefits which are ... SOA, BPM, Data Warehousing, SharePoint Consulting and IT Infrastructure. Our other offerings ...

Kanak Elite Services Inc

Data and AI Analyst

Cary, NC · On-site

Working as part of the AI & Data Team, the analyst will help design, deploy, and monitor data pipelines, predictive models, dashboards, and internal AI tools -- with a strong emphasis on SAS Viya for ...

Collabera

Helpdesk Analyst L1

Cary, NC · On-site

$19 - $26/hr

Our client-centric model provides focus, commitment and a dedicated team to help our clients ... Staffing Industry Analysts' "Best Staffing Firms to Work For" recognition 4 years in a row ...

HCL America Inc

Service Desk or Helpdesk

Cary, NC

$18.50 - $25/hr

Excellent customer service orientation and verbal communication skills Advanced analytical thinking ... using helpdesk applications Active Directory administration. Exchange administration O365 ...

Redhat

Data & Insights Analyst

Raleigh, NC · On-site +1

$88K - $141K/yr

Data Analysis: Analyze complex business problems and issues using data from both internal and ... We hire creative, passionate people ready to contribute their ideas, help solve complex problems ...

Duke University

Service Desk Team Lead

Durham, NC

As a Team Lead, you'll coordinate daily help desk activities, mentor team members, and act as an ... analytical and troubleshooting skills Ability to manage projects, meet deadlines, and adapt to ...

New

HCL America Inc

Service Desk or Helpdesk

Cary, NC · On-site

$18.50 - $25/hr

... analytical thinking and problem-solving skills • High Standard of Incident and Problem management • Previous experience using helpdesk applications • Active Directory administration. • ...

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Help Desk Data Analyst information

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How much do help desk data analyst jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for help desk data analyst in Raleigh, NC is $23.42, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $26.15 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Data Analyst, and why are they important?

To thrive as a Help Desk Data Analyst, you need a solid background in data analysis, troubleshooting, and customer support, usually supported by a degree in information technology or a related field. Familiarity with help desk ticketing systems, data visualization tools (such as Tableau or Power BI), and proficiency in Excel or SQL is commonly required. Strong communication, problem-solving abilities, and attention to detail help you efficiently address user issues and interpret data accurately. These skills are crucial for identifying trends, resolving technical problems quickly, and improving overall IT support operations.

How does a Help Desk Data Analyst typically interact with other IT teams to resolve complex technical issues?

A Help Desk Data Analyst frequently collaborates with various IT teams, such as network administrators, software developers, and system engineers, to diagnose and resolve complex user issues. When a problem exceeds the scope of standard troubleshooting, the analyst escalates the issue and provides detailed data insights and reports to assist higher-level support staff. This cross-team communication not only speeds up problem resolution but also ensures that recurring issues are documented for long-term improvements. Building strong relationships with other IT professionals and maintaining clear, concise documentation are key aspects of this collaborative environment.

What does a Help Desk Data Analyst do?

A Help Desk Data Analyst is responsible for analyzing data related to help desk operations, such as ticket volumes, response times, and issue trends. They use this information to identify areas for improvement, optimize workflows, and help the support team deliver better service. By generating reports and dashboards, they provide insights that assist management in decision-making and resource allocation. Their work ultimately helps improve customer satisfaction and the efficiency of IT support processes.
What are popular job titles related to Help Desk Data Analyst jobs in Raleigh, NC? For Help Desk Data Analyst jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Help Desk Data Analyst jobs in Raleigh, NC look for? The top searched job categories for Help Desk Data Analyst jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Help Desk Data Analyst jobs? Cities near Raleigh, NC with the most Help Desk Data Analyst job openings:
Help Desk Data Analyst jobs near you
Infographic showing various Help Desk Data Analyst job openings in Raleigh, NC as of June 2026, with employment types broken down into 1% Locum Tenens, 3% As Needed, 43% Full Time, 51% Part Time, 1% Temporary, and 1% Contract. Highlights an 82% Physical, 7% Hybrid, and 11% Remote job distribution, with an average salary of $48,707 per year, or $23.4 per hour.

BI Data Analyst III

Credible

Durham, NC

$90K - $118K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 hours ago

Job description

Who is Credible?

Credible is a leading U.S. consumer finance marketplace, transforming the way consumers access and compare financial products. We operate at a consumer and enterprise level. On the consumer side, we help millions of people make smarter financial decisions by comparing personalized, pre-qualified offers across student loans, personal loans, mortgages, credit cards, and insurance — all without impacting their credit score. On the enterprise side, we power financial product comparison and distribution through deep integrations and partnerships with lenders, insurance carriers, and financial institutions, as well as providing marketplace technology and capabilities to third-party partners and distribution channels.

About the Role:

Credible is looking for a data-driven, results-oriented Data Analyst to join the Business Intelligence and Analytics team. This role, which is aligned to the Insurance team, will be integral in providing insights that inform company decisions across several business functions including user acquisition, brand marketing, product development, finance, and operations. This is a great opportunity for you to join a growth stage company and contribute to the success of our products and the continual improvement of our user and customer experiences.

Responsibilities:

  • Partner with business functions within the Insurance team to understand their analytics needs and produce dashboards and analytics solutions that allow them to execute more effectively
  • Work with business leaders to define key metrics and build reporting to monitor performance along those metrics
  • Identify data gaps and work with Engineering to fill those gaps
  • Work with stakeholders to develop requirements for data models in our data warehouse that enable performant, intuitive analyses
  • Conduct in-depth investigative data analyses that lead to actionable insights, owning the entire process from ideation to execution to presentation of findings to stakeholders
  • Help structure A/B tests, establish goals and define instrumentation and logging requirements for tests and features
  • Collaborate effectively with Web, QA, and Data Engineers to productionalize data

Education and Experience:

  • BA/BS in a quantitative field
  • 3+ years of work experience as a data analyst, data engineer, or in a highly analytical role
  • Advanced SQL knowledge and experience working with messy data required
  • Working knowledge of dbt
  • Experience leveraging visualization/reporting tools (Looker, Tableau, etc.)
  • Experience with A/B and multivariate testing
  • Strong grasp of statistics and experience conducting rigorous data analyses
  • Experience with a scripting language (preferably Python) for data processing and analysis a plus
  • Prior experience in the insurance industry or at a startup preferred


Must have:

  • An investigative spirit and a drive for clear proactive communication with stakeholders and partners
  • The capacity to juggle multiple priorities effectively within a fast-paced environment is critical
  • You're a highly motivated self-starter with the ability to work efficiently with minimal supervision
  • Anticipate business needs and think with a business owner mindset – think critically about analyses, don't just complete them
  • Passion for spreading the value of data and communicating insights to a broad audience with varying levels of technical expertise
  • Strategic thinker who champions data-driven decision-making and builds strong data practices across teams

Pursuant to state and local pay disclosure requirements, the pay ranges for this role, with final offer amount dependent on education, skills, experience, and location, are listed below. This role is also eligible for an annual discretionary bonus, various benefits, including medical/dental/vision, insurance, a 401(k) plan, paid time off, and other benefits in accordance with applicable plan documents.
View more details about Credible Benefits

For high cost of labor markets such as but not limited to New York City and San Francisco:
$90,000—$118,800 USD
For all other US locations:
$75,000—$99,000 USD
Why work at Credible?

We combine the intelligence, expertise, and confidence of a financial advisor with the approachability and honesty of a friend. In other words, we're the friend you always wish you had in finance.

We are optimistic, challengers, trustworthy, clever, and smart. We are open and transparent. We strive to act as advisors by being friendly, objective, and open in our communication. We use language that is intelligent yet approachable. When appropriate, we'll drop in a bit of wit to position ourselves as a fresh, reliable voice in the financial world.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law.