Helpdesk Analyst L1
Cary, NC · On-site
$19 - $26/hr
Our client-centric model provides focus, commitment and a dedicated team to help our clients ... Staffing Industry Analysts' "Best Staffing Firms to Work For" recognition 4 years in a row ...
Helpdesk Analyst L1
Cary, NC · On-site
$19 - $26/hr
Our client-centric model provides focus, commitment and a dedicated team to help our clients ... Staffing Industry Analysts' "Best Staffing Firms to Work For" recognition 4 years in a row ...
... Desk tickets. Monitor task status through to completion and provide status updates. Fulfill ... Level 3: Active Epic certification or proficiency Skills The following measures can help create a ...
... Desk tickets. Monitor task status through to completion and provide status updates. Fulfill ... Level 3: Active Epic certification or proficiency Skills The following measures can help create a ...
... Desk tickets. Monitor task status through to completion and provide status updates. Fulfill ... Level 3: Active Epic certification or proficiency Skills The following measures can help create a ...
... Desk tickets. Monitor task status through to completion and provide status updates. Fulfill ... Level 3: Active Epic certification or proficiency Skills The following measures can help create a ...
Service Desk or Helpdesk
Cary, NC · On-site
$18.50 - $25/hr
... analytical thinking and problem-solving skills • High Standard of Incident and Problem management • Previous experience using helpdesk applications • Active Directory administration. • ...
Service Desk or Helpdesk
Cary, NC · On-site
$18.50 - $25/hr
... analytical thinking and problem-solving skills • High Standard of Incident and Problem management • Previous experience using helpdesk applications • Active Directory administration. • ...
Ravenscroft School is seeking a Development Operations & Data Analyst to guide the data strategy ... Leveraging Veracross and Windfall, this individual will help uncover philanthropic capacity, manage ...
Ravenscroft School is seeking a Development Operations & Data Analyst to guide the data strategy ... Leveraging Veracross and Windfall, this individual will help uncover philanthropic capacity, manage ...
Service Desk Tier 3 Agent
$15.75 - $20.25/hr
... help customers around the globe, giving top of the line solid and practical IT benefits which are ... SOA, BPM, Data Warehousing, SharePoint Consulting and IT Infrastructure. Our other offerings ...
Service Desk Tier 3 Agent
$15.75 - $20.25/hr
... help customers around the globe, giving top of the line solid and practical IT benefits which are ... SOA, BPM, Data Warehousing, SharePoint Consulting and IT Infrastructure. Our other offerings ...
IT Service Desk Analyst - Level 1
Raleigh, NC · On-site
$26 - $28/hr
Job Title: IT Service Desk Analyst - Level 1 Pay Rate: $26 - $28 / Hr Location: Raleigh, NC (onsite ... Our overriding goal is to provide quality staffing solutions that help people, organizations, and ...
Quick apply
IT Service Desk Analyst - Level 1
Raleigh, NC · On-site
$26 - $28/hr
Job Title: IT Service Desk Analyst - Level 1 Pay Rate: $26 - $28 / Hr Location: Raleigh, NC (onsite ... Our overriding goal is to provide quality staffing solutions that help people, organizations, and ...
IT Service Desk Analyst - Level 1
Raleigh, NC · On-site
$26 - $28/hr
Job Title: IT Service Desk Analyst - Level 1 Pay Rate: $26 - $28 / Hr Location: Raleigh, NC (onsite ... Our overriding goal is to provide quality staffing solutions that help people, organizations, and ...
IT Service Desk Analyst - Level 1
Raleigh, NC · On-site
$26 - $28/hr
Job Title: IT Service Desk Analyst - Level 1 Pay Rate: $26 - $28 / Hr Location: Raleigh, NC (onsite ... Our overriding goal is to provide quality staffing solutions that help people, organizations, and ...
Job Position : Service Desk L1
Morrisville, NC · On-site
$19.25 - $26.25/hr
Service Desk L1 Location : Morrisville NC * Provide first-level technical support via phone, email ... Experience in Technical helpdesk or technical call center support is required. * Hands-on ...
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Job Position : Service Desk L1
Morrisville, NC · On-site
$19.25 - $26.25/hr
Service Desk L1 Location : Morrisville NC * Provide first-level technical support via phone, email ... Experience in Technical helpdesk or technical call center support is required. * Hands-on ...
EHR Helpdesk Analyst 1st Shift - Remote / Telecommute
Raleigh, NC · Remote
$45 - $50/hr
Epic certification in one or more modules (e.g., EpicCare, Ambulatory, Security, or Service Desk ... Collaborate with clinical informatics, application analysts, and technical teams to ensure ...
Quick apply
EHR Helpdesk Analyst 1st Shift - Remote / Telecommute
Raleigh, NC · Remote
$45 - $50/hr
Epic certification in one or more modules (e.g., EpicCare, Ambulatory, Security, or Service Desk ... Collaborate with clinical informatics, application analysts, and technical teams to ensure ...
What You Will Do As a member of Oliver Wyman's Data & Analytics team, you will collaborate with colleagues and clients at all levels from your very first day, helping clients solve their most ...
What You Will Do As a member of Oliver Wyman's Data & Analytics team, you will collaborate with colleagues and clients at all levels from your very first day, helping clients solve their most ...
Service Desk Technician
Cary, NC · On-site
$15 - $20/hr
Technical helpdesk or technical call center experience is necessary. * Disciplined, systematic ... Evaluate, analyze, and setup PC-based software products including word processors, spreadsheets ...
Quick apply
Service Desk Technician
Cary, NC · On-site
$15 - $20/hr
Technical helpdesk or technical call center experience is necessary. * Disciplined, systematic ... Evaluate, analyze, and setup PC-based software products including word processors, spreadsheets ...
Service Support Analyst Location: Raleigh, NC Duration: 4+ months contract Client: Direct Client ... Experience with problem/resolution help desk ticketing systems. Knowledge of operating systems ...
Service Support Analyst Location: Raleigh, NC Duration: 4+ months contract Client: Direct Client ... Experience with problem/resolution help desk ticketing systems. Knowledge of operating systems ...
These positions have responsibility for systems analysis which includes assuring that help desk and ... analyzing data 4. Completing analysis and documentation of as-is capabilities 5. Conducting ...
These positions have responsibility for systems analysis which includes assuring that help desk and ... analyzing data 4. Completing analysis and documentation of as-is capabilities 5. Conducting ...
Support Analyst Location:Raleigh, NC- 27601 Duration:05+ months contract Client:Direct client ... Experience with problem/resolution help desk ticketing systems. Knowledge of operating systems ...
Support Analyst Location:Raleigh, NC- 27601 Duration:05+ months contract Client:Direct client ... Experience with problem/resolution help desk ticketing systems. Knowledge of operating systems ...
We help forward-thinking clients solve problems and improve operations. Launched by former Big 4 ... Seeking Certified Data Analyst (CDA) candidates with relevant Agriculture And Food Sector ...
We help forward-thinking clients solve problems and improve operations. Launched by former Big 4 ... Seeking Certified Data Analyst (CDA) candidates with relevant Agriculture And Food Sector ...
... help clients unlock lasting value through SAP-enabled solutions. Work you'll do As a Manager, Data ... Manage and deliver components of SAP data and analytics engagements for enterprise clients ...
... help clients unlock lasting value through SAP-enabled solutions. Work you'll do As a Manager, Data ... Manage and deliver components of SAP data and analytics engagements for enterprise clients ...
IT Support Analyst
Raleigh, NC · On-site
$26 - $34/hr
Respond to, troubleshoot, and resolve help desk tickets in a timely manner. * Install, configure ... Strong problem-solving and analytical skills. * Excellent written and verbal communication skills.
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IT Support Analyst
Raleigh, NC · On-site
$26 - $34/hr
Respond to, troubleshoot, and resolve help desk tickets in a timely manner. * Install, configure ... Strong problem-solving and analytical skills. * Excellent written and verbal communication skills.
Senior Business Analyst
Raleigh, NC · On-site
$89K - $116K/yr
... activities, including data conversion, training, site support, help desk support, and ... Business Analysis -- 7+ years of experience * Requirements Management -- 7+ years of experience
Senior Business Analyst
Raleigh, NC · On-site
$89K - $116K/yr
... activities, including data conversion, training, site support, help desk support, and ... Business Analysis -- 7+ years of experience * Requirements Management -- 7+ years of experience
... help clients unlock lasting value through SAP-enabled solutions. Work you'll do As a Manager, Data ... Manage and deliver components of SAP data and analytics engagements for enterprise clients ...
... help clients unlock lasting value through SAP-enabled solutions. Work you'll do As a Manager, Data ... Manage and deliver components of SAP data and analytics engagements for enterprise clients ...
Help Desk Data Analyst information
See Raleigh, NC salary details
$14.02 - $15.91
3% of jobs
$15.91 - $17.80
8% of jobs
$19.22 is the 25th percentile. Wages below this are outliers.
$17.80 - $19.69
18% of jobs
$19.69 - $21.58
18% of jobs
The median wage is $21.95 / hr.
$21.58 - $23.47
14% of jobs
$25.26 is the 75th percentile. Wages above this are outliers.
$23.47 - $25.36
15% of jobs
$25.36 - $27.26
9% of jobs
$27.26 - $29.15
6% of jobs
$29.15 - $31.04
3% of jobs
$31.04 - $32.93
3% of jobs
$32.93 - $34.82
2% of jobs
$14
$23
$34
How much do help desk data analyst jobs pay per hour?
As of Sep 5, 2026, the average hourly pay for help desk data analyst in Raleigh, NC is $23.42, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $26.15 per hour, depending on experience, location, and employer.
What does a Help Desk Data Analyst do?
A Help Desk Data Analyst is responsible for analyzing data related to help desk operations, such as ticket volumes, response times, and issue trends. They use this information to identify areas for improvement, optimize workflows, and help the support team deliver better service. By generating reports and dashboards, they provide insights that assist management in decision-making and resource allocation. Their work ultimately helps improve customer satisfaction and the efficiency of IT support processes.
How does a Help Desk Data Analyst typically interact with other IT teams to resolve complex technical issues?
A Help Desk Data Analyst frequently collaborates with various IT teams, such as network administrators, software developers, and system engineers, to diagnose and resolve complex user issues. When a problem exceeds the scope of standard troubleshooting, the analyst escalates the issue and provides detailed data insights and reports to assist higher-level support staff. This cross-team communication not only speeds up problem resolution but also ensures that recurring issues are documented for long-term improvements. Building strong relationships with other IT professionals and maintaining clear, concise documentation are key aspects of this collaborative environment.
What are the key skills and qualifications needed to thrive as a Help Desk Data Analyst, and why are they important?
To thrive as a Help Desk Data Analyst, you need a solid background in data analysis, troubleshooting, and customer support, usually supported by a degree in information technology or a related field. Familiarity with help desk ticketing systems, data visualization tools (such as Tableau or Power BI), and proficiency in Excel or SQL is commonly required. Strong communication, problem-solving abilities, and attention to detail help you efficiently address user issues and interpret data accurately. These skills are crucial for identifying trends, resolving technical problems quickly, and improving overall IT support operations.
What are popular job titles related to Help Desk Data Analyst jobs in Raleigh, NC?
For Help Desk Data Analyst jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Help Desk Data Analyst jobs in Raleigh, NC look for?
The top searched job categories for Help Desk Data Analyst jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Help Desk Data Analyst jobs?
Cities near Raleigh, NC with the most Help Desk Data Analyst job openings:
Job description
Company Description
Since 1991, Collabera has been a leading provider of IT staffing solutions and services. We are known for providing the best staffing experience and taking great care of our clients and employees.
Our client-centric model provides focus, commitment and a dedicated team to help our clients achieve their business objectives. For consultants and employees, we offer an enriching experience that promotes career growth and lifelong learning.
The Collabera Way represents our fundamentals beliefs and is founded on the following building blocks:
Company Snapshot
- Over 12,000 professionals in over 40 locations across 3 continents
- Top 10 U.S. IT Staffing Firm
- Largest minority-owned U.S. IT Staffing Firm
- Top supplier to Fortune 500 companies
- Staffing Industry Analysts' "Best Staffing Firms to Work For" recognition 4 years in a row
Job Description
Exceptional communication and customer handling skills
Experience working with ticketing system.
Strong analytical skills and quality conscious
Should work in 24/7 rotational shift timing
Should resolve technical problem (over a phone/Chat or remote systems support)
Basic Understanding of Windows XP/Win 7.
Basic Understanding of Email configuration and support on MS office tools.
VPN troubleshooting and Incident Management.
Basic Understanding of Microsoft Office products (Excel, Word and Power Point Etc.)
Basic Understanding of Network Concepts
Basic Understanding of AD
Basic Understanding of troubleshooting Mobile Devices
Independently resolve tickets within SLA Adheres to standard operating procedures / work instructions
Follow the escalation process
Follow the shift hand-over process
Update work logs
Update the knowledge base
Coaching fresher's to be independent
Coaching analysts for correct routing of tickets, capturing critical information
Technically upgrade across versions of environment when required
Adhere to organization policies and procedures
Qualifications
At least 6 months of helpdesk experience (PC troubleshooting)
Additional Information
John Leonardo
973-939-0171
About Collabera
Sourced by ZipRecruiter
Collabera is a Global Digital Solutions Company providing Software Engineering Solutions for the world's most tech-forward organizations in the areas of Engineering, Cloud and Data/AI. With its roots serving the engineering needs of the world's most recognized businesses in Technology, Financial Services, Telecom and Healthcare, Collabera today operates across 60 locations in 11 countries, serves 30% of the Fortune 500, and has exceeded the industry growth rate by 3-4x for several years.
Industry
It services
Company size
5,001 - 10,000 Employees
Headquarters location
Morristown, NJ, US