ZipRecruiter

Log In

1

Help Desk Data Analyst Jobs in Raleigh, NC (NOW HIRING)

Dillon Supply Company Inc.

Service Desk Analyst

Raleigh, NC · On-site

$20 - $27.25/hr

Service Desk Analyst (Hybrid - Raleigh, NC) Location: Raleigh, NC Travel: Up to 5-10% regional ... Qualifications Required * 2-4 years of experience in a Service Desk, Help Desk, Technical Support ...

Noblesoft Technologies

Service desk Analyst

Morrisville, NC · On-site

$19.25 - $26.25/hr

Role: Service desk Analyst Location: Morrisville, NC - Onsite * Provide first-level technical ... Experience in Technical helpdesk or technical call center support is required. * Hands-on ...

Sarian, Inc.

Sr. Data Analyst

Cary, NC · On-site

$81K - $103K/yr

Role: Senior Data Analyst Location: Cary, NC - Fulltime Position Technical Skillset: Excellent ... Act as SME of current state reports to help with Leg mod team for any questions on reporting ...

S3

Data Analyst II

Raleigh, NC

Data Analyst II Location: Charlotte, NC OR Raleigh, NC (Hybrid) Duration: 2+ Year Contract Overview ... Using Project Management fundamentals to help drive projects and initiatives to successful ...

Cynet Systems

Business Data Analyst

Cary, NC · On-site

$60 - $65/hr

Business Data Analyst Job Location: Cary NC Job Type: Contract Job Overview: Pay Range: $60.00hr ... to helping organizations build high-performing teams while empowering professionals to grow ...

New

Sarian, Inc.

Senior Data Analyst

Cary, NC · On-site

$79K - $100K/yr

... to help with Leg mod team for any questions on reporting - logic, frequency, output data, access ... Senior BSA with over 10+ years' work experience as an analyst is preferred.

Lucid Software

Sr. Data Analyst

Raleigh, NC · On-site

$83K - $105K/yr

Lucid Software is the leader in visual collaboration, helping teams see and build the future from ... analyzing data, presenting results, and driving change. This role is designed for candidates who ...

Lucid Software Inc.

Sr. Data Analyst

Raleigh, NC · On-site +1

$83K - $105K/yr

Lucid Software is the leader in visual collaboration, helping teams see and build the future from ... analyzing data, presenting results, and driving change. This role is designed for candidates who ...

Lucid Software

Sr. Data Analyst

Raleigh, NC · On-site +1

$83K - $105K/yr

Lucid Software is the leader in visual collaboration, helping teams see and build the future from ... analyzing data, presenting results, and driving change. This role is designed for candidates who ...

CYNET SYSTEMS

Business Data Analyst

Cary, NC · On-site

$60 - $65/hr

Prior experience as a Business Systems Analyst or Data Analyst in Data Warehouse projects with ... to helping organizations build high-performing teams while empowering professionals to grow ...

New

NC SECU

Financial Data Analyst II

Raleigh, NC · On-site

If you are motivated and believe in the credit union philosophy of "People Helping People," join ... This may require financial data analysis, trend recognition, and research as well as the ...

Tech Marketing

IT Service Desk lead

Durham, NC · On-site

Experience analyzing and projecting the needs of a team to ensure success. Experience implementing and managing a help desk operation. Thanks and regards, Mandeep Singh 408-766-0000 Ext 435

Nutanix

Deal Desk Analyst - Federal Sales

Durham, NC · Hybrid

$19.75 - $27/hr

If so, you'll thrive in our newly created Deal Desk Analyst role, where you'll have the opportunity to contribute to the development of a new team dedicated to supporting the federal space, while ...

previous pagenext page

Showing results 21-40

All JobsHelp Desk Data Analyst JobsHelp Desk Data Analyst Jobs in Raleigh, NC

Help Desk Data Analyst information

See Raleigh, NC salary details

$14

$23

$34

How much do help desk data analyst jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for help desk data analyst in Raleigh, NC is $23.42, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $26.15 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Data Analyst, and why are they important?

To thrive as a Help Desk Data Analyst, you need a solid background in data analysis, troubleshooting, and customer support, usually supported by a degree in information technology or a related field. Familiarity with help desk ticketing systems, data visualization tools (such as Tableau or Power BI), and proficiency in Excel or SQL is commonly required. Strong communication, problem-solving abilities, and attention to detail help you efficiently address user issues and interpret data accurately. These skills are crucial for identifying trends, resolving technical problems quickly, and improving overall IT support operations.

How does a Help Desk Data Analyst typically interact with other IT teams to resolve complex technical issues?

A Help Desk Data Analyst frequently collaborates with various IT teams, such as network administrators, software developers, and system engineers, to diagnose and resolve complex user issues. When a problem exceeds the scope of standard troubleshooting, the analyst escalates the issue and provides detailed data insights and reports to assist higher-level support staff. This cross-team communication not only speeds up problem resolution but also ensures that recurring issues are documented for long-term improvements. Building strong relationships with other IT professionals and maintaining clear, concise documentation are key aspects of this collaborative environment.

What does a Help Desk Data Analyst do?

A Help Desk Data Analyst is responsible for analyzing data related to help desk operations, such as ticket volumes, response times, and issue trends. They use this information to identify areas for improvement, optimize workflows, and help the support team deliver better service. By generating reports and dashboards, they provide insights that assist management in decision-making and resource allocation. Their work ultimately helps improve customer satisfaction and the efficiency of IT support processes.

What are popular job titles related to Help Desk Data Analyst jobs in Raleigh, NC?

For Help Desk Data Analyst jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Help Desk Data Analyst jobs in Raleigh, NC look for?

The top searched job categories for Help Desk Data Analyst jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Help Desk Data Analyst jobs?

Cities near Raleigh, NC with the most Help Desk Data Analyst job openings:

Help Desk Data Analyst jobs near you
Infographic showing various Help Desk Data Analyst job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $48,707 per year, or $23.4 per hour.

Service Desk Analyst

Dillon Supply Company Inc.

Raleigh, NC • On-site

$20 - $27.25/hr

Full-time

Posted 16 days ago

Job description

Service Desk Analyst (Hybrid - Raleigh, NC)
Location: Raleigh, NC
Travel: Up to 5-10% regional travel to branch locations for projects, deployments, or emergency support
Schedule: Eastern Time, Monday-Friday. Shifts may vary between 7:00 AM-4:00 PM, 8:00 AM-5:00 PM, or 9:00 AM-6:00 PM based on business coverage requirements.
Position Summary
We are seeking a Service Desk Analyst to join our North American IT team and serve as the first point of contact for IT support across the United States and Canada. This role is ideal for an early-to-mid career IT professional who is passionate about technology, customer service, and continuous learning.
The successful candidate will provide frontline technical support, resolve common IT issues, log and manage support tickets, and escalate complex problems when needed. Working closely with senior team members, this role offers hands-on experience across end-
user support, endpoint management, Microsoft technologies, and enterprise IT operations while providing opportunities for mentorship and career growth.
Key Responsibilities
End User Support
  • Provide first & second-level technical support via phone, email, chat, and ticketing systems.
  • Assist users with hardware, software, mobile devices, printers, and basic network connectivity issues.
  • Guide users through troubleshooting steps and ensure timely issue resolution with a strong focus on customer service.
  • Support onboarding and offboarding activities, including user account provisioning and device setup.

Incident & Request Management
  • Log, track, prioritize, and update incidents and service requests using ManageEngine ServiceDesk Plus.
  • Maintain accurate ticket documentation and communicate status updates to users.
  • Escalate unresolved or complex issues to vendor support and/or senior team members as needed.

User & Device Administration
  • Perform password resets and account administration using Microsoft Entra ID (Azure AD), Active Directory, and Microsoft 365 tools.
  • Configure and deploy desktops, laptops, mobile devices, and peripherals.
  • Create, deploy, manage approved software packages.
  • Assist with inventory tracking, device lifecycle management, and asset management processes.
  • Remotely connect and manage end-user devices via ScreenConnect, ManageEngine Desktop Central, or Microsoft Intune.

Documentation & Continuous Improvement
  • Create and maintain knowledge base articles, user guides, and technical documentation.
  • Identify recurring issues and contribute to process improvements and support efficiency initiatives.
  • Participate in training opportunities and collaborate with team members to expand technical knowledge and skills.

Qualifications
Required
  • 2-4 years of experience in a Service Desk, Help Desk, Technical Support, or customer-facing IT support role.
  • Strong customer service orientation with excellent verbal and written communication skills.
  • Basic understanding of:
    • Windows 10/11 operating systems
    • Microsoft 365 applications
    • Mobile devices and hardware troubleshooting
    • Printers, peripherals, and network connectivity concepts
  • Ability to learn new technologies quickly and work effectively in a team environment.
  • Strong organizational skills with the ability to manage multiple priorities.

Preferred
  • Experience with:
    • ITSM/Ticketing Platforms - ManageEngine ServiceDesk Plus
    • Microsoft 365 and Entra ID (Azure AD)
    • Active Directory user administration
    • Remote support tools
  • Associate degree or technical diploma in Information Technology, Computer Science, or a related field.
  • Entry-level certifications such as:
    • CompTIA A+
    • CompTIA Network+
    • Microsoft Fundamentals certifications
    • ITIL 4 Foundation

Why Join Us?
This role offers the opportunity to join a growing North American IT organization and build a strong foundation for a long-term IT career. You will gain exposure to enterprise technologies, collaborate with teams across the United States and Canada, and receive mentorship from experienced IT professionals while helping deliver exceptional support and service to the business.

Apply