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Help Desk Data Analyst Jobs in Raleigh, NC (NOW HIRING)

Duke University

Service Desk Analyst II

Durham, NC

$18.50 - $25.25/hr

Service Desk Analyst II Work Arrangement: On-Site Requisition Number: 270821 Regular or Temporary: Regular Location: Durham, NC, US, 27710 Personnel Area: CENTRAL ADMIN MANAGEMENT CTR Service Desk ...

Noblesoft Technologies

Service desk Analyst

Morrisville, NC · On-site

$19.25 - $26.25/hr

Role: Service desk Analyst Location: Morrisville, NC - Onsite * Provide first-level technical ... Experience in Technical helpdesk or technical call center support is required. * Hands-on ...

Womble Bond Dickinson

Analyst I Service Desk

Raleigh, NC · On-site

$20 - $27.25/hr

The Service Desk Analyst is a key member of a collaborative team that provides high-quality technical support to attorneys and staff firmwide. This role focuses on resolving hardware, software, and ...

Duke University

Service Desk Analyst II

Durham, NC · On-site

$19.75 - $27/hr

Service Desk Analyst II - Duke University OIT Be You. Be Bold. Choose Duke. Be You.Introduction The Office of Information Technology (OIT) at Duke University is seeking a Service Desk Analyst II to ...

Duke University

Service Desk Analyst II

Durham, NC · On-site

$19.75 - $27/hr

Service Desk Analyst II - Duke University OIT Be You. Be Bold. Choose Duke. Be You. Introduction The Office of Information Technology (OIT) at Duke University is seeking a Service Desk Analyst II to ...

Sarian, Inc.

Sr. Data Analyst

Cary, NC · On-site

$81K - $103K/yr

Role: Senior Data Analyst Location: Cary, NC - Fulltime Position Technical Skillset: Excellent ... Act as SME of current state reports to help with Leg mod team for any questions on reporting ...

IONNA LLC

Senior Data Analyst

Raleigh, NC · On-site

$110/hr

Help define best practices for analytics, experimentation, and data science across the organization. Required Qualifications * Bachelor's degree in Data Science, Statistics, Mathematics, Computer ...

IONNA LLC

Senior Data Analyst

Raleigh, NC

$110/hr

Help define best practices for analytics, experimentation, and data science across the organization. Required Qualifications * Bachelor's degree in Data Science, Statistics, Mathematics, Computer ...

IONNA LLC

Senior Data Analyst

Raleigh, NC

$110/hr

Help define best practices for analytics, experimentation, and data science across the organization. Required Qualifications * Bachelor's degree in Data Science, Statistics, Mathematics, Computer ...

Sarian, Inc.

Senior Data Analyst

Cary, NC · On-site

$79K - $100K/yr

... to help with Leg mod team for any questions on reporting - logic, frequency, output data, access ... Senior BSA with over 10+ years' work experience as an analyst is preferred.

Lucid Software

Sr. Data Analyst

Raleigh, NC · On-site +1

$83K - $105K/yr

Lucid Software is the leader in visual collaboration, helping teams see and build the future from ... analyzing data, presenting results, and driving change. This role is designed for candidates who ...

New

Lucid Software

Sr. Data Analyst

Raleigh, NC · On-site

$83K - $105K/yr

Lucid Software is the leader in visual collaboration, helping teams see and build the future from ... analyzing data, presenting results, and driving change. This role is designed for candidates who ...

Duke University

Service Desk Analyst II

Durham, NC · On-site

$19.75 - $27/hr

Duke University is seeking a Service Desk Analyst II to join their Office of Information Technology (OIT) team. In this role, you will provide exceptional technical support and customer service to ...

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Help Desk Data Analyst information

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How much do help desk data analyst jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for help desk data analyst in Raleigh, NC is $23.42, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $26.15 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Data Analyst, and why are they important?

To thrive as a Help Desk Data Analyst, you need a solid background in data analysis, troubleshooting, and customer support, usually supported by a degree in information technology or a related field. Familiarity with help desk ticketing systems, data visualization tools (such as Tableau or Power BI), and proficiency in Excel or SQL is commonly required. Strong communication, problem-solving abilities, and attention to detail help you efficiently address user issues and interpret data accurately. These skills are crucial for identifying trends, resolving technical problems quickly, and improving overall IT support operations.

How does a Help Desk Data Analyst typically interact with other IT teams to resolve complex technical issues?

A Help Desk Data Analyst frequently collaborates with various IT teams, such as network administrators, software developers, and system engineers, to diagnose and resolve complex user issues. When a problem exceeds the scope of standard troubleshooting, the analyst escalates the issue and provides detailed data insights and reports to assist higher-level support staff. This cross-team communication not only speeds up problem resolution but also ensures that recurring issues are documented for long-term improvements. Building strong relationships with other IT professionals and maintaining clear, concise documentation are key aspects of this collaborative environment.

What does a Help Desk Data Analyst do?

A Help Desk Data Analyst is responsible for analyzing data related to help desk operations, such as ticket volumes, response times, and issue trends. They use this information to identify areas for improvement, optimize workflows, and help the support team deliver better service. By generating reports and dashboards, they provide insights that assist management in decision-making and resource allocation. Their work ultimately helps improve customer satisfaction and the efficiency of IT support processes.
What are popular job titles related to Help Desk Data Analyst jobs in Raleigh, NC? For Help Desk Data Analyst jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Help Desk Data Analyst jobs in Raleigh, NC look for? The top searched job categories for Help Desk Data Analyst jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Help Desk Data Analyst jobs? Cities near Raleigh, NC with the most Help Desk Data Analyst job openings:
Help Desk Data Analyst jobs near you
Infographic showing various Help Desk Data Analyst job openings in Raleigh, NC as of June 2026, with employment types broken down into 1% Locum Tenens, 3% As Needed, 43% Full Time, 51% Part Time, 1% Temporary, and 1% Contract. Highlights an 82% Physical, 7% Hybrid, and 11% Remote job distribution, with an average salary of $48,707 per year, or $23.4 per hour.
Analyst I Service Desk

Analyst I Service Desk

Womble Bond Dickinson LLP

Raleigh, NC

$20 - $27.25/hr

Other

Posted 16 days ago

Job description

Analyst I Service Desk

Womble Bond Dickinson (US) LLP seeks an on-site Service Desk Analyst for its Raleigh, North Carolina office. The Service Desk Analyst is a key member of a collaborative team that provides high-quality technical support to attorneys and staff firmwide. This role focuses on resolving hardware, software, and system-related issues—often in time-sensitive situations. Success in this position requires strong troubleshooting skills, clear communication, and a team-oriented mindset to ensure reliable service delivery and a positive user experience.

RESPONSIBILITIES :

  • Work as part of a distributed Service Desk team to provide technical support across a broad range of user devices, applications, and office environments.
  • Participate in a rotating after-hours and weekend on-call schedule shared across the team.
  • Provide in-person support and maintain technology operations at their designated home office, while also assisting remote users across the firm's 29 locations.
  • Monitor local and firmwide Service Desk queues, collaborating with teammates to resolve escalated or complex technical issues.
  • Contribute to knowledge sharing by documenting procedures and proposing service delivery improvements.
  • Collaborate with other functional IT departments on projects and operational needs.
  • Coordinate setup of telephone, printers, and firm-approved software in collaboration with other team members.
  • Assist in regular conference room checks and support audio/video conferencing technologies.
  • Occasional travel required to assist with firm-related needs, including litigation and trial site support.

REQUIREMENTS :

  • Associate's degree or equivalent from a two-year college required; a four-year degree and relevant industry certifications preferred.
  • ITIL certification or demonstrated understanding preferred.
  • Strong knowledge of Microsoft Windows and Office; experience with legal-specific applications is highly valued.
  • Excellent written and verbal communication skills
  • Strong sense of teamwork, collaboration, and accountability in a distributed support model.
  • Demonstrated ability to provide responsive, professional, and user-friendly support in a high-demand environment.

This position is subject to export control laws.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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