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Help Desk Data Analyst Jobs in Raleigh, NC (NOW HIRING)

Duke University

Service Desk Analyst II

Durham, NC · On-site

$19.75 - $27/hr

Service Desk Analyst II - Duke University OIT Be You. Be Bold. Choose Duke. Be You.Introduction The Office of Information Technology (OIT) at Duke University is seeking a Service Desk Analyst II to ...

Duke University

Service Desk Analyst II

Durham, NC · On-site

$19.75 - $27/hr

Service Desk Analyst II - Duke University OIT Be You. Be Bold. Choose Duke. Be You. Introduction The Office of Information Technology (OIT) at Duke University is seeking a Service Desk Analyst II to ...

Sarian, Inc.

Sr. Data Analyst

Cary, NC · On-site

$81K - $103K/yr

Role: Senior Data Analyst Location: Cary, NC - Fulltime Position Technical Skillset: Excellent ... Act as SME of current state reports to help with Leg mod team for any questions on reporting ...

IONNA LLC

Senior Data Analyst

Raleigh, NC · On-site

$110/hr

Help define best practices for analytics, experimentation, and data science across the organization. Required Qualifications * Bachelor's degree in Data Science, Statistics, Mathematics, Computer ...

IONNA LLC

Senior Data Analyst

Raleigh, NC · On-site

$110/hr

Help define best practices for analytics, experimentation, and data science across the organization. Required Qualifications * Bachelor's degree in Data Science, Statistics, Mathematics, Computer ...

IONNA LLC

Senior Data Analyst

Raleigh, NC · On-site

$110/hr

Help define best practices for analytics, experimentation, and data science across the organization. Required Qualifications * Bachelor's degree in Data Science, Statistics, Mathematics, Computer ...

Sarian, Inc.

Senior Data Analyst

Cary, NC · On-site

$79K - $100K/yr

... to help with Leg mod team for any questions on reporting - logic, frequency, output data, access ... Senior BSA with over 10+ years' work experience as an analyst is preferred.

Koniag, Inc.

Help Desk Representative 2

Durham, NC · On-site

$17 - $21.75/hr

... data allowing for the ticket to be reassigned * Support CSR training via "Training Emails ... ATHD (Assistive Technology Help Desk) - One designated SME - Work closely with the Call Center ...

kgs

Help Desk Representative 2

Durham, NC · On-site

$17 - $21.75/hr

... data allowing for the ticket to be reassigned * Support CSR training via "Training Emails ... ATHD (Assistive Technology Help Desk) - One designated SME - Work closely with the Call Center ...

kgs

Help Desk Representative 2

Durham, NC

$17 - $21.75/hr

... data allowing for the ticket to be reassigned * Support CSR training via "Training Emails ... ATHD (Assistive Technology Help Desk) - One designated SME - Work closely with the Call Center ...

NC SECU

Senior Learning Data Analyst

Raleigh, NC · On-site

$83K - $105K/yr

If you are motivated and believe in the credit union philosophy of "People Helping People," join ... Responsibilities: 30% Analyzing data from various sources such as employee feedback surveys ...

Tech Marketing

IT Service Desk lead

Durham, NC · On-site

Experience analyzing and projecting the needs of a team to ensure success. Experience implementing and managing a help desk operation. Thanks and regards, Mandeep Singh 408-766-0000 Ext 435

Nutanix

Deal Desk Analyst - Federal Sales

Durham, NC · Hybrid

$19.75 - $27/hr

If so, you'll thrive in our newly created Deal Desk Analyst role, where you'll have the opportunity to contribute to the development of a new team dedicated to supporting the federal space, while ...

VHB

Senior Transportation Data Analyst

Raleigh, NC

$98K - $148K/yr

Mine and analyze complex structured/unstructured data sets using highly advanced statistical methods to help with data-driven decision making * Develop and maintain dashboards and websites that ...

UL Solutions

Associate Business Data Analyst

Raleigh, NC · On-site

$60K - $75K/yr

UL Solutions is looking for an Associate Business Data Analyst to help develop data, analytics, and reporting solutions that empower stakeholders across the organization. In this role, you'll build ...

UL Solutions

Associate Business Data Analyst

Raleigh, NC · Hybrid

$60K - $75K/yr

UL Solutions is looking for an Associate Business Data Analyst to help develop data, analytics, and reporting solutions that empower stakeholders across the organization. In this role, you'll build ...

UL Solutions

Associate Business Data Analyst

Raleigh, NC · Hybrid

$60K - $75K/yr

UL Solutions is looking for an Associate Business Data Analyst to help develop data, analytics, and reporting solutions that empower stakeholders across the organization. In this role, you'll build ...

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All JobsHelp Desk Data Analyst JobsHelp Desk Data Analyst Jobs in Raleigh, NC

Help Desk Data Analyst information

See Raleigh, NC salary details

$14

$23

$34

How much do help desk data analyst jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for help desk data analyst in Raleigh, NC is $23.42, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $26.15 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Data Analyst, and why are they important?

To thrive as a Help Desk Data Analyst, you need a solid background in data analysis, troubleshooting, and customer support, usually supported by a degree in information technology or a related field. Familiarity with help desk ticketing systems, data visualization tools (such as Tableau or Power BI), and proficiency in Excel or SQL is commonly required. Strong communication, problem-solving abilities, and attention to detail help you efficiently address user issues and interpret data accurately. These skills are crucial for identifying trends, resolving technical problems quickly, and improving overall IT support operations.

How does a Help Desk Data Analyst typically interact with other IT teams to resolve complex technical issues?

A Help Desk Data Analyst frequently collaborates with various IT teams, such as network administrators, software developers, and system engineers, to diagnose and resolve complex user issues. When a problem exceeds the scope of standard troubleshooting, the analyst escalates the issue and provides detailed data insights and reports to assist higher-level support staff. This cross-team communication not only speeds up problem resolution but also ensures that recurring issues are documented for long-term improvements. Building strong relationships with other IT professionals and maintaining clear, concise documentation are key aspects of this collaborative environment.

What does a Help Desk Data Analyst do?

A Help Desk Data Analyst is responsible for analyzing data related to help desk operations, such as ticket volumes, response times, and issue trends. They use this information to identify areas for improvement, optimize workflows, and help the support team deliver better service. By generating reports and dashboards, they provide insights that assist management in decision-making and resource allocation. Their work ultimately helps improve customer satisfaction and the efficiency of IT support processes.
What are popular job titles related to Help Desk Data Analyst jobs in Raleigh, NC? For Help Desk Data Analyst jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Help Desk Data Analyst jobs in Raleigh, NC look for? The top searched job categories for Help Desk Data Analyst jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Help Desk Data Analyst jobs? Cities near Raleigh, NC with the most Help Desk Data Analyst job openings:
Help Desk Data Analyst jobs near you
Infographic showing various Help Desk Data Analyst job openings in Raleigh, NC as of June 2026, with employment types broken down into 3% As Needed, 61% Full Time, 33% Part Time, and 3% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $48,707 per year, or $23.4 per hour.
Service desk Analyst

Service desk Analyst

Noblesoft Technologies

Morrisville, NC • On-site

$18 - $21/hr

Contractor

Posted 28 days ago

Job description

Role – Service desk Analyst

Location – Morrisville, NC Onsite

Job Description

  • Provide first-level technical support via phone, email, chat, or ticketing tools (Jira / ServiceNow).
  • Troubleshoot Windows 11 issues including login problems, performance issues, system configuration errors, and printer/peripheral support.
  • Manage user accounts in Azure Active Directory including password resets, account unlocks, license assignments, and group membership updates as per SOP.
  • Support Microsoft 365 applications—Outlook, Teams, OneDrive, SharePoint—covering login errors, sync issues, and basic configuration.
  • Handle MFA (Multi-Factor Authentication) and password reset issues, authenticator setup, and related access problems.
  • Provide basic VPN support, including connectivity troubleshooting, user login issues, and network checks.
  • Support devices through MDM/Intune, including device enrollment, compliance alerts, and application deployment issues.
  • Log, classify, prioritize, and resolve incidents according to SLAs; escalate to L2/L3 based on impact and complexity.
  • Maintain clear and professional communication with end users and update tickets with accurate notes.
  • Follow SOPs, adhere to security policies, and contribute to knowledge base improvements.
  • Knowledge in identifying desktop, laptop, and printer issues.

Eligibility, Knowledge, Skills & Experience

  • 1–5 years in a Service Desk or in an IT Support role.
  • Strong knowledge of Windows 10/11, O365, Teams, Outlook, and general end-user troubleshooting.
  • Phone support experience is mandatory.
  • Experience in Technical helpdesk or technical call center support is required.
  • Hands-on experience with Azure AD, Intune/MDM, MFA, and VPN support.
  • Familiarity with ticketing tools like ServiceNow or Jira Service Management.
  • 3-4 yrs of university education post High school (B.Sc. or Diploma).
  • Excellent communication, customer service capability, and problem-solving skills.
  • Ability to follow processes and work in a structured SLA-driven environment.
  • A proactive mindset with the ability to make a meaningful impact.
  • Customer focused with the eagerness to learn and grow continuously.
  • A competitive spirit with a drive to excel and willing to work in 24/7 operational environment.