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Help Desk Data Analyst Jobs in Tennessee (NOW HIRING)

StaffSource, LLC

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IT Helpdesk Analyst

Knoxville, TN · On-site

$21 - $23/hr

We are seeking a proactive Help Desk Analyst to join our IT team. In this role, you will be the first line of support for employees, ensuring their technical issues are resolved quickly and ...

HCTec

Service Desk Analyst II

Hohenwald, TN

$17 - $23.25/hr

The Service Desk Analyst II is responsible for supporting customers in the form of providing timely ... a helpdesk environment Experience maintaining, and troubleshooting all versions of Microsoft ...

HCTec

Service Desk Analyst II

Brentwood, TN · On-site

$19.50 - $26.50/hr

The Service Desk Analyst II is responsible for supporting customers in the form of providing timely ... a helpdesk environment Experience maintaining, and troubleshooting all versions of Microsoft ...

HCTec

Service Desk Analyst II

Hohenwald, TN · On-site

$17 - $23.25/hr

The Service Desk Analyst II is responsible for supporting customers in the form of providing timely ... a helpdesk environment Experience maintaining, and troubleshooting all versions of Microsoft ...

HCTec

Service Desk Analyst II

Hohenwald, TN · On-site

$17 - $23.25/hr

The Service Desk Analyst II is responsible for supporting customers in the form of providing timely ... from a helpdesk environment • Experience maintaining, and troubleshooting all versions of ...

HCTec

Service Desk Analyst II

Brentwood, TN · On-site

$19.50 - $26.50/hr

The Service Desk Analyst II is responsible for supporting customers in the form of providing timely ... a helpdesk environment Experience maintaining, and troubleshooting all versions of Microsoft ...

HCTec

Service Desk Analyst II

Brentwood, TN · On-site

$19.50 - $26.50/hr

The Service Desk Analyst II is responsible for supporting customers in the form of providing timely ... from a helpdesk environment • Experience maintaining, and troubleshooting all versions of ...

HCTec

Service Desk Analyst I

Brentwood, TN

$19.50 - $26.50/hr

The Service Desk Analyst I is primarily responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. Customer Service ...

HCTec

Service Desk Analyst I

Brentwood, TN · On-site

$19.50 - $26.50/hr

The Service Desk Analyst I is primarily responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. Customer Service ...

HCTec

Service Desk Analyst I

Hohenwald, TN · On-site

$17 - $23.25/hr

The Service Desk Analyst I is primarily responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. Customer Service ...

Synopsys

Data Analyst, Sr Director

Nashville, TN · On-site

$184 - $276/hr

Role Director of Data Engineering & Analytics Overview Job details and responsibilities for the ... Our total rewards package includes both monetary and non-monetary benefits designed to help ...

HCTec

Service Desk Analyst I

Brentwood, TN · On-site

$19.50 - $26.50/hr

The Service Desk Analyst I is primarily responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. Customer Service ...

HCTec

Service Desk Analyst I

Hohenwald, TN · On-site

$17 - $23.25/hr

The Service Desk Analyst I is primarily responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. Customer Service ...

HCTec

Service Desk Analyst I

Hohenwald, TN · On-site

$17 - $23.25/hr

The Service Desk Analyst I is primarily responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. Customer Service ...

Pick Your Part

Data Reporting Analyst

Brentwood, TN · Hybrid

Description The Data Analyst is responsible for providing data analysis and business intelligence ... Examine and identify data patterns and trends to help answer business questions and improve ...

Koniag, Inc.

UAC Analyst (Jr)

Nashville, TN · On-site

Prior experience supporting data analysis or reporting functions within a federal government contracting environment. * Familiarity with IT call center or service desk operations, including exposure ...

kgs

UAC Analyst (Jr)

Nashville, TN

Prior experience supporting data analysis or reporting functions within a federal government contracting environment. * Familiarity with IT call center or service desk operations, including exposure ...

kgs

UAC Analyst (Jr)

Nashville, TN · On-site

Prior experience supporting data analysis or reporting functions within a federal government contracting environment. * Familiarity with IT call center or service desk operations, including exposure ...

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Help Desk Data Analyst information

What are the key skills and qualifications needed to thrive as a Help Desk Data Analyst, and why are they important?

To thrive as a Help Desk Data Analyst, you need a solid background in data analysis, troubleshooting, and customer support, usually supported by a degree in information technology or a related field. Familiarity with help desk ticketing systems, data visualization tools (such as Tableau or Power BI), and proficiency in Excel or SQL is commonly required. Strong communication, problem-solving abilities, and attention to detail help you efficiently address user issues and interpret data accurately. These skills are crucial for identifying trends, resolving technical problems quickly, and improving overall IT support operations.

How does a Help Desk Data Analyst typically interact with other IT teams to resolve complex technical issues?

A Help Desk Data Analyst frequently collaborates with various IT teams, such as network administrators, software developers, and system engineers, to diagnose and resolve complex user issues. When a problem exceeds the scope of standard troubleshooting, the analyst escalates the issue and provides detailed data insights and reports to assist higher-level support staff. This cross-team communication not only speeds up problem resolution but also ensures that recurring issues are documented for long-term improvements. Building strong relationships with other IT professionals and maintaining clear, concise documentation are key aspects of this collaborative environment.

What does a Help Desk Data Analyst do?

A Help Desk Data Analyst is responsible for analyzing data related to help desk operations, such as ticket volumes, response times, and issue trends. They use this information to identify areas for improvement, optimize workflows, and help the support team deliver better service. By generating reports and dashboards, they provide insights that assist management in decision-making and resource allocation. Their work ultimately helps improve customer satisfaction and the efficiency of IT support processes.
What are popular job titles related to Help Desk Data Analyst jobs in Tennessee? For Help Desk Data Analyst jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Help Desk Data Analyst jobs in Tennessee look for? The top searched job categories for Help Desk Data Analyst jobs in Tennessee are:
What cities in Tennessee are hiring for Help Desk Data Analyst jobs? Cities in Tennessee with the most Help Desk Data Analyst job openings:
Help Desk Data Analyst jobs near you
Infographic showing various Help Desk Data Analyst job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 25% Part Time, and 5% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution.

IT Helpdesk Analyst

StaffSource, LLC

Knoxville, TN • On-site

$21 - $23/hr

Full-time

Medical, Dental, Vision

Posted 26 days ago

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Job description

We are seeking a proactive Help Desk Analyst to join our IT team. In this role, you will be the first line of support for employees, ensuring their technical issues are resolved quickly and effectively. The ideal candidate is a person who thrives in dynamic environments, is eager to take on responsibility, and enjoys working collaboratively to provide exceptional support.

Responsibilities:

• Serve as the initial point of contact for all IT-related inquiries via phone, email, or ticketing system, delivering timely and effective solutions.

• Troubleshoot and resolve hardware, software, network, and peripheral issues across laptops, desktops, printers, and mobile devices.

• Manage user accounts, including setting up, modifying, and deactivating accounts, as well as resetting passwords and managing permissions in Active Directory or other systems.

• Assist with onboarding and offboarding tasks, including configuring new equipment and ensuring secure access for employees.

• Document and track all support interactions and resolutions in the ticketing system, ensuring accuracy and follow-through.

• Maintain IT inventory and ensure equipment is properly allocated and tracked.

• Provide end-user training and guidance on software, hardware, and IT policies to empower employees.

• Collaborate with the broader IT team to support projects, such as system upgrades, software rollouts, and process improvements.

• Identify recurring issues and recommend solutions to improve efficiency and user satisfaction.

Requirements:

• Associate degree in Information Technology, Computer Science, or equivalent experience.

• 1-2 years of experience in a help desk or IT support role, with demonstrated ability to manage diverse technical tasks.

• Strong knowledge of Windows and macOS operating systems, Microsoft 365 Suite, and common troubleshooting tools.

• Familiarity with ticketing systems (e.g., Zendesk, ServiceNow, or Jira) and remote support tools.

• Basic understanding of networking concepts such as Wi-Fi, VPN, and IP addressing.

• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.

• Strong interpersonal skills, a collaborative mindset, and a genuine commitment to team success.

• Ability to prioritize tasks, manage time effectively, and thrive in a fast-paced environment.

Preferred Qualifications:

• CompTIA A+, Network+, or ITIL Foundation certification.

• Experience with Active Directory and IT asset management.

• A proactive approach to problem-solving and continuous improvement.

Company Description

StaffSource is committed to creating long-term partnerships where we can truly affect both clients’ and candidates’ lives for the better. Our success is rooted in matching talented professionals with environments that suit their goals, personalities, lifestyles, and skills. A perfect placement allows candidates to thrive in their new role and hiring managers to fill their openings with top talent that aligns with both the needs of their team and the company’s culture.

Founded in 2003, StaffSource now has a 20+ year company history with business units operating within Information Technology, Accounting and Finance, Sales, Executive Search and more. Still headquartered in Knoxville, TN and lead by our founder John Sharpe, we are now serving clients and candidates all across the United States. We conduct national, regional, and localized talent searches based on the specific needs of each client and the unique goals of top talent everywhere.