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Help Desk Coordinator Jobs in Riverside, CA (NOW HIRING)

PDS Health

Coordinator, Support Centers

Irvine, CA · On-site

$18.70/hr

Under the supervision of Mgr, Facilities, the Coordinator, Support Centers will provide basic ... Help Desk. * Establish and maintain strong relationships with internal and external customers ...

PDS Health

Coordinator, Support Centers

Irvine, CA · On-site

$18.70 - $24.50/hr

Overview Under the supervision of Mgr, Facilities, the Coordinator, Support Centers will provide ... Help Desk. * Establish and maintain strong relationships with internal and external customers ...

CorePower Yoga

Studio Coordinator-Walnut Street

Walnut, CA · On-site

$13.25 - $17.25/hr

ROLE SUMMARY As a Studio Coordinator (SC), you live your power by supporting the world class ... Help Desk; Submit facilities tickets when on dutyand communicate follow up needs to Studio Manager ...

Ultimate LLC

Enrollment Coordinator

Irvine, CA · On-site

$25 - $27/hr

Providing Help Desk Support for Group Administration department as needed or on rotation. * Maintains HIPPA compliance, documents and projects in trust and integrity on behalf o company, handles ...

New

Tharaldson Hospitality

Front Desk Supervisor

Lake Forest, CA · On-site

$18 - $23.25/hr

Front Desk Supervisor-Full Time Hours Do you have a genuine warmth and helpful nature? Do you ... Paid vacation SUMMARY Coordinates the front office activities of the hotel and provides support to ...

Bourns, Inc.

Sr. Manager IT - Finance

Riverside, CA

$113K - $154K/yr

Conducts, directs, and coordinates efforts relating to special or assigned new software studies and ... Maintains problems and project information in the Service Desk / Help Desk database. * Maintains ...

Bourns, Inc.

Sr. Manager IT - Finance

Riverside, CA · On-site

$113K - $154K/yr

Conducts, directs, and coordinates efforts relating to special or assigned new software studies and ... Maintains problems and project information in the Service Desk / Help Desk database. * Maintains ...

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Showing results 21-40

All JobsHelp Desk JobsHelp Desk Coordinator JobsHelp Desk Coordinator Jobs in Riverside, CA

Help Desk Coordinator information

See Riverside, CA salary details

$14

$21

$32

How much do help desk coordinator jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for help desk coordinator in Riverside, CA is $22.00, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $25.10 per hour, depending on experience, location, and employer.

What is the difference between Help Desk Coordinator vs Help Desk Technician?

AspectHelp Desk CoordinatorHelp Desk Technician
Primary RoleOversees support ticket processes, manages team workflows, and coordinates customer service efforts.Provides technical support, troubleshoots hardware/software issues, and assists end-users directly.
Required SkillsCustomer service, communication, team coordination, basic technical knowledge.Technical troubleshooting, hardware/software knowledge, problem-solving skills.
CertificationsCompTIA A+, ITIL Foundation, customer service certificationsCompTIA A+, HDI Support Center Analyst, Microsoft Certified
Work EnvironmentOffice setting, support centers, help desk teamsHelp desk, on-site or remote technical support

The Help Desk Coordinator focuses on managing support processes and team coordination, while the Help Desk Technician provides direct technical support to users. Both roles require technical knowledge and certifications, but their responsibilities differ in scope and focus.

What are the key skills and qualifications needed to thrive as a help desk coordinator, and why are they important?

To thrive as a Help Desk Coordinator, you need strong problem-solving abilities, technical knowledge of IT systems, and typically at least an associate degree in information technology or a related field. Familiarity with help desk ticketing systems (like ServiceNow or Zendesk), remote support tools, and certifications such as CompTIA A+ are commonly expected. Outstanding communication, patience, and organizational skills enable effective issue resolution and positive user experiences. These skills are vital for maintaining smooth IT operations and ensuring end users receive timely and efficient support.

What does a help desk coordinator do?

A Help Desk Coordinator manages and oversees the daily operations of a help desk, ensuring that user issues and technical support requests are handled efficiently. They act as a liaison between customers or employees and the IT support team, assigning tickets, tracking progress, and ensuring timely resolution of problems. Additionally, Help Desk Coordinators may provide direct support, document issues, and help maintain customer satisfaction by following up on requests and monitoring service metrics.

What are some common challenges faced by help desk coordinators, and how can they effectively manage these challenges?

Help Desk Coordinators often encounter challenges such as managing high volumes of support requests, prioritizing tasks with limited resources, and ensuring timely communication between users and technical teams. To effectively manage these situations, it's important to utilize ticketing systems to track and prioritize issues, develop strong organizational skills, and foster clear communication across departments. Proactively setting expectations with users and regularly updating them on ticket status can also help minimize frustration and improve overall satisfaction.
What are the most commonly searched types of Help Desk jobs in Riverside, CA? The most popular types of Help Desk jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Help Desk Coordinator jobs? Cities near Riverside, CA with the most Help Desk Coordinator job openings:
Help Desk Coordinator jobs near you

Coordinator, Support Centers

PDS Health

Irvine, CA • On-site

$18.70/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 29 days ago

Job description

Now is the time to join PDS Health. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today!
Under the supervision of Mgr, Facilities, the Coordinator, Support Centers will provide basic facility support including, but not limited to vendor coordination related to structural or equipment repairs and general upkeep of the National Support Center (NSC).
Responsibilities
  • Facilitate maintenance requests for NSC coordinating with the Maintenance Department and/or vendors to resolve facility related repairs.
  • Act as a liaison and provide assistance to calls and tickets submitted from PDS employees and Clinicians through the NSC Services Help Desk.
  • Establish and maintain strong relationships with internal and external customers ensuring the highest level of customer service.
  • Provide crisis management, resolve incidents, issues and problems both independently and in collaboration with internal personnel.
  • Maintain coffee stations and Cafe; order coffee station and break room supplies, maintain white boards and bulletin areas.
  • Maintain NSC printer/copier stations; maintain toner inventory, recycle toners, conduct meter reads as requested, troubleshoot and resolve miscellaneous issues/errors (i.e. - paper jams, toner replacement, etc.) prior to placing service call to vendor.
  • Maintain a thorough working knowledge of adherence to all organizational policies, regulations and procedures.
  • Keep immediate supervisor well-informed of facility maintenance activities, actions taken, results, problems identified and potential issues. Proactively recommend corrective solutions.
  • Perform routine office/miscellaneous tasks as requested in order to maintain a professional and safe working environment for employees.
  • Serve as a backup to other facilities team members (i.e. - Project Specialist, Events, Mail Clerk and Receptionist).
  • Ensure key standard operating procedures are defined and followed.
  • Maintain, organize, distribute, collect all desk, cabinet, privacy room, closet keys.
  • Enforce security protocol verify all employees and visitors have badges that are visible at all times in the building.
  • Assist Receptionist and Security with parking violations and unauthorized vehicles in the 17000 17040 Red Hill Ave parking lot by citations and towing.
  • Update NSC Support Office Directory, Cell Phone Directory, Support Office My Job Page, and Facilities and Events homepage on the Intranet.
  • Other duties as assigned by Management.

Required
  • High School Diploma or General Education Degree (GED).
  • 1-3 year work experience preferably in a either a facilities or administrative role.
  • Knowledge of MS Office, Outlook.
  • Knowledge of use of standard office equipment.

Preferred
  • Experience in a multi-regional healthcare, retail, or dental company.
  • Bachelor's Degree in an accredited college.

Benefits
  • Medical, dental, and vision insurance
  • Paid time off
  • Tuition Reimbursement
  • 401K
  • Paid time to volunteer in your local community

Compensation Information
$18.70-$24.50 / Hourly
PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.

Apply