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Help Desk Associate Jobs in Troy, OH (NOW HIRING)

North American Dental Group

Front Desk Coordinator

Xenia, OH

$14.25 - $18.25/hr

Do you have the drive and passion to help others improve their oral health in the way that we do ... High School Diploma or equivalent (Associate's degree preferred) * 1-5 years of customer service ...

Stonecreek Dental Care

Front Desk Coordinator

Xenia, OH · On-site

$14.25 - $18.25/hr

Come join our team- help us pioneer a new culture of dentistry. Smiling from Open to Close Monday ... High School Diploma or equivalent (Associate's degree preferred) * 1-5 years of customer service ...

North American Dental Group

Front Desk Coordinator

Xenia, OH · On-site

$14.25 - $18.25/hr

Come join our team- help us pioneer a new culture of dentistry. Smiling from Open to Close Monday ... High School Diploma or equivalent (Associate's degree preferred) * 1-5 years of customer service ...

Stonecreek Dental Care

Front Desk Coordinator

Xenia, OH

$14.25 - $18.25/hr

Come join our team- help us pioneer a new culture of dentistry. Smiling from Open to Close Monday ... High School Diploma or equivalent (Associate's degree preferred) * 1-5 years of customer service ...

Ivy Hospitality

Assistant General Manager

Vandalia, OH · On-site

$60 - $90/hr

Ensure that all team members, especially Front Desk Associates, understand and anticipate guest ... Here's a look at what we offer to help take care of you and your loved ones: Health & Wellness

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Troy, OH

Help Desk Associate information

See Troy, OH salary details

$13

$19

$30

How much do help desk associate jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for help desk associate in Troy, OH is $19.71, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $22.07 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the most commonly searched types of Help Desk jobs in Troy, OH?

The most popular types of Help Desk jobs in Troy, OH are:

What job categories do people searching Help Desk Associate jobs in Troy, OH look for?

The top searched job categories for Help Desk Associate jobs in Troy, OH are:

What cities near Troy, OH are hiring for Help Desk Associate jobs?

Cities near Troy, OH with the most Help Desk Associate job openings:

Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Troy, OH as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $40,991 per year, or $19.7 per hour.

Front Desk Coordinator

North American Dental Group

Xenia, OH

$14.25 - $18.25/hr

Full-time

Dental, Retirement, PTO

Posted 4 days ago

North American Dental Group rating

5.7

Company rating: 5.7 out of 10

Based on 31 frontline employees who took The Breakroom Quiz

794th of 898 rated healthcare providers

Job description

Front Desk Coordinator

 

“Open Up” to A Whole New Dental Experience

Imagine working in a place which delivers best in class patient care and focuses on putting every patient first, every visit. Our guiding principle is empathy, and we want you to join us on our mission to transform the dental experience.  Our practice partners with North American Dental Group which provides us with the necessary support in order to fulfill our purpose of ensuring excellent patient care.

Wondering how this shapes your job experience?

 We use our individuality and dental expertise to practice group dentistry and ensure that every patient leaves our office feeling satisfied. Do you have the drive and passion to help others improve their oral health in the way that we do? Come join our team— help us pioneer a new culture of dentistry.

Smiling from Open to Close

Monday through Thursday 7am-3pm

Friday 7am-12pm


Skills Required to Make a Great “Impression” on Our Team

  • Must be dependable and skilled in quality control when handling financial information, performing insurance verification, and preparing end of the day reports, always keeping our patients worry-free
  • Performs clerical tasks such as sorting, opening, distributing mail, scanning, and photocopying. Answer phone calls and provide information to callers; greet visitors/patients; schedules, verifies, and confirms patient appointments.
  • Explains procedures and/or services to patients using dental knowledge.
  • Presents financial policies and arrangements to patients collect co-payments and verify insurance coverage as appropriate.
  • Tracks appointments due to no-shows, cancellations, and late arrivals

So How Can You “Fill” This Role?

  • High School Diploma or equivalent (Associate’s degree preferred)
  • 1-5 years of customer service, insurance, or dental experience preferred
  • Knowledge of dental software, Microsoft Office programs, as well as ability to learn new programs as needed

“Brace” Yourself… It only Gets Better

  • Competitive paid time off for full-time and part-time team members which increases as you grow in your career with us
  • Comprehensive benefits package, including 401k
  • Constant opportunities for career growth and continuing education
  • An exciting atmosphere that allows for freedom and individuality – enabling our team to always strive to do the best for our patients

Equal Opportunity Employer

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other characteristic protected by law.

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