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Help Desk Associate Jobs in Novi, MI (NOW HIRING)

Sheraton Ann Arbor Hotel

Front Desk Agent

Ann Arbor, MI

$14.25 - $18/hr

Your friendly demeanor and attention to detail help create a welcoming and seamless guest ... A warm, professional demeanor that reflects HVMG's Culture of Excellence Why Our Associates Love ...

Sheraton Ann Arbor Hotel

Front Desk Agent

Ann Arbor, MI · On-site

$14.25 - $18/hr

Your friendly demeanor and attention to detail help create a welcoming and seamless guest ... A warm, professional demeanor that reflects HVMG's Culture of Excellence Why Our Associates Love ...

Sheraton Ann Arbor Hotel

Front Desk Agent

Ann Arbor, MI

$14.25 - $18/hr

Your friendly demeanor and attention to detail help create a welcoming and seamless guest ... A warm, professional demeanor that reflects HVMG's Culture of Excellence Why Our Associates Love ...

Sheraton Ann Arbor Hotel

Front Desk Agent

Ann Arbor, MI · On-site

$14 - $17.50/hr

Your friendly demeanor and attention to detail help create a welcoming and seamless guest ... A warm, professional demeanor that reflects HVMG's Culture of Excellence Why Our Associates Love ...

Sheraton Ann Arbor Hotel

Front Desk Agent

Ann Arbor, MI · On-site

$14 - $17.50/hr

Your friendly demeanor and attention to detail help create a welcoming and seamless guest ... A warm, professional demeanor that reflects HVMG's Culture of Excellence Why Our Associates Love ...

Hyatt Place Ann Arbor

Front Desk Agent

Ann Arbor, MI · On-site

$14.25 - $18/hr

Your friendly demeanor and attention to detail help create a welcoming and seamless guest ... As one associate said in an anonymous survey, "This is the best management company I've ever worked ...

Hyatt Place Ann Arbor

Front Desk Agent

Ann Arbor, MI

$14.25 - $18/hr

Your friendly demeanor and attention to detail help create a welcoming and seamless guest ... As one associate said in an anonymous survey, "This is the best management company I've ever worked ...

Hyatt Place Ann Arbor

Front Desk Agent

Ann Arbor, MI · On-site

$14 - $17.50/hr

Your friendly demeanor and attention to detail help create a welcoming and seamless guest ... As one associate said in an anonymous survey, "This is the best management company I've ever worked ...

HYATT Hotels

Front Desk Agent

Ann Arbor, MI · On-site

$14 - $17.50/hr

Your friendly demeanor and attention to detail help create a welcoming and seamless guest ... As one associate said in an anonymous survey, "This is the best management company I've ever worked ...

Hyatt Place Ann Arbor

Front Desk Agent

Ann Arbor, MI · On-site

$14 - $17.50/hr

Your friendly demeanor and attention to detail help create a welcoming and seamless guest ... As one associate said in an anonymous survey, "This is the best management company I've ever worked ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Novi, MI

Help Desk Associate information

See Novi, MI salary details

$13

$20

$31

How much do help desk associate jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for help desk associate in Novi, MI is $20.14, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $22.55 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the most commonly searched types of Help Desk jobs in Novi, MI?

The most popular types of Help Desk jobs in Novi, MI are:

What job categories do people searching Help Desk Associate jobs in Novi, MI look for?

The top searched job categories for Help Desk Associate jobs in Novi, MI are:

What cities near Novi, MI are hiring for Help Desk Associate jobs?

Cities near Novi, MI with the most Help Desk Associate job openings:

Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Novi, MI as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $41,888 per year, or $20.1 per hour.

Front Desk Associate & Kennel Assistant - Full Time

Orchard Lake Pet Resort

Southfield, MI • On-site

$13 - $15/hr

Full-time

Medical, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Job description

Job Title: Pet Care Associate

Reports To: Assistant Manager / General Manager

Compensation: $13/hr - $15/hr + tips

Benefits: PTO, Health Insurance, Vision Insurance, & IRA plan with employer match.

FLSA Status: Non-exempt

The Summary:

  • Provides professional animal care services for pets within our care.
  • Provides exceptional customer service to clients.
  • Provides a safe and clean environment for pets and people.

The Details:

  • Clean up after animals both inside the facility and outside, clean animal rooms and kennels as needed.
  • Feed, water, walk, exercise, and bathe animals as needed in our care.
  • Administer medications as indicated by owners and veterinarian.
  • Answers phone, schedules client appointments and reservations, check-in / check-out pets, handle currency transactions.
  • Bring animals to and from the kennel during check-in and check-out times.
  • Provides basic animal health and grooming services, including bathing animals, trimming nails, and brushing teeth.
  • Maintain the resort as a whole by performing tasks including, but not limited to, sweeping/mopping floors, wiping counters, laundry, washing dishes, taking out trash, cleaning bathrooms, yard work (including raking leaves and shoveling snow) and checking equipment and supplies.
  • Assist other staff members on occasion with such tasks as helping restrain an animal, helping clients with their pets, etc.

**The company reserves the right to add or change duties at any time.

Job Qualifications:

  • Ability to lift up to 50 pounds and team lift up to 150 pounds.
  • Ability to withstand prolonged exposure to water and soaps.
  • Ability to stand for extended periods of time.
  • Ability to fully communicate in English.
  • Ability to withstand prolonged exposure to dog and cat hair and allergens.
  • Must be able to frequently walk, stoop, kneel, crouch, bend, lift, reach, and handle heavy equipment.
  • Ability to carry out instructions furnished in written, oral, or diagram form.
  • Ability to use basic computer functions and program utilized by the pet resort.
  • Must be able to work most weekends and on/around major holidays during busy times.
  • Must be at least 18 years of age.

Company Description

Orchard Lake Pet Resort is a small, privately owned facility that has been in business almost 30 years. We offer Boarding, Daycare, and a variety of Grooming services for Dogs. Our goal is to provide the exceptional care our customers expect, along with the personal love and attention that pets deserve. We're a work-hard, play-hard kind of business and enjoy coming to work each day.