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Help Desk Associate Jobs in Novi, MI (NOW HIRING)

BarFly

Front Desk- HopCat

Ann Arbor, MI · On-site

$13.75 - $17.50/hr

If you are ready to take ownership of the Front Desk role and help create memorable HopCat experiences, we would love to meet you. Apply today and start building your hospitality career with HopCat.

BarFly

Front Desk- HopCat

Auburn Hills, MI · On-site

$13.25 - $17/hr

If you are ready to take ownership of the Front Desk role and help create memorable HopCat experiences, we would love to meet you. Apply today and start building your hospitality career with HopCat.

BarFly

Front Desk- HopCat

Livonia, MI · On-site

$12.50 - $16/hr

If you are ready to take ownership of the Front Desk role and help create memorable HopCat experiences, we would love to meet you. Apply today and start building your hospitality career with HopCat.

OHM Advisors

IT Service Desk Technician

Ann Arbor, MI · On-site

We create places for communities of people that help solve a problem and drive them forward ... An Associate's or Bachelor's degree in Information Technology or an equivalent field of study is ...

OHM Advisors

IT Service Desk Technician

Livonia, MI · On-site

We create places for communities of people that help solve a problem and drive them forward ... An Associate's or Bachelor's degree in Information Technology or an equivalent field of study is ...

OHM Advisors

IT Service Desk Technician

Livonia, MI · On-site

We create places for communities of people that help solve a problem and drive them forward ... An Associate's or Bachelor's degree in Information Technology or an equivalent field of study is ...

OHM Advisors

IT Service Desk Technician

Livonia, MI

We create places for communities of people that help solve a problem and drive them forward ... An Associate's or Bachelor's degree in Information Technology or an equivalent field of study is ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Novi, MI

Help Desk Associate information

See Novi, MI salary details

$13

$20

$31

How much do help desk associate jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for help desk associate in Novi, MI is $20.14, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $22.55 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the most commonly searched types of Help Desk jobs in Novi, MI?

The most popular types of Help Desk jobs in Novi, MI are:

What job categories do people searching Help Desk Associate jobs in Novi, MI look for?

The top searched job categories for Help Desk Associate jobs in Novi, MI are:

What cities near Novi, MI are hiring for Help Desk Associate jobs?

Cities near Novi, MI with the most Help Desk Associate job openings:

Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Novi, MI as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $41,888 per year, or $20.1 per hour.

Front Desk Associate (RH)

The Edge Fitness Clubs

Rochester, MI • On-site

$55K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

The Edge Fitness Clubs rating

8.4

Company rating: 8.4 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

2nd of 63 rated gym and leisure clubs

Job description

Earn up to $55,000 annually with hourly pay + commission, plus clear opportunities for career growth for those ready to level up.
Who We ARE: When you work at the Best. Gym. Ever, you join the Best. Team. Ever. At the Edge, we are TEAM FIRST. We are committed to making your onboarding experience best in class to support you and your career with respectful and transparent accountability standards.
What You'll Do:
  • Welcome and nurture the member experience with friendliness at the core of every member interaction.
  • Greet our members in a friendly, engaging and energetic way from the start to finish of your shift.
  • Serve our members quickly and professionally to create positive, trustworthy relationships focused on "Changing Lives".
  • Help our members with membership questions and concerns with compassion and commitment to promote a "Raving Fan" member experience!
  • Team up with our Facilities Department to keep our club looking and operating "Grand Opening Ready".
Key Details:
  • Competencies: Customer Service Orientation, Product Knowledge Expertise and Results Orientation
  • Bring high energy and a passion for fitness while working with urgency, flexibility, and a "roll up your sleeves" mindset to get things done, especially during busy closeouts and month-end periods.
  • Cooperate with the Front Desk team on daily and monthly club and individual sales targets by connecting our members to results through our fitness programming, retail products, and club amenities while staying motivated, hands-on, and fully committed to the team's success.
Why You'll Love It Here:
  • Free gym membership so you can lead by example
  • Tiered Health Benefits (Medical, Dental, Vision) for you and your family*
  • Discounts on Training, Edge Kids, Apparel & Shake Bar
  • Education Reimbursement for personal training certifications and ongoing learning
  • Career Advancement through leadership training and growth paths
  • PTO & Paid Holidays to recharge and live well*
  • 401K + Life Insurance + LTD + Employee Assistance Program (EAP)*

*Full time employees
There is a reason our members call us the best gym ever... It's because we have the best team ever.
Edge Fitness, LLC is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
The above statements are intended to describe the general activities, duties and responsibilities that are required of the employee for this job. Please note these statements are not an exhaustive list of all activities, duties and responsibilities. Duties, Responsibilities and activities may change at any time with or without notice.

What The Edge Fitness Clubs employees say

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