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Help Desk Manager Jobs in Novi, MI (NOW HIRING)

The Medical Team, Inc.

Help Desk Specialist

Livonia, MI · On-site

Document customer issues, resolutions, and service requests in the help desk ticketing system. * Assist customers with system configuration. * Escalate complex technical issues to senior technicians ...

New

Book Cadillac

Front Desk Manager

Detroit, MI · On-site

$60K - $68K/yr

Front Desk Manager Are you a hospitality leader who thrives on creating memorable guest experiences ... Join our Front Office team and help us deliver outstanding guest experiences every day.

Purposelink Recruitment

IT HELP DESK

Ann Arbor, MI

Job Title: Contract IT Help Desk Qualifications This is an onsite position located in Ann Arbor, Michigan. Relocation assistance will not be provided required * Associate degree or higher * Help Desk ...

Comfort Inn of Utica

Front Desk Manager

Utica, MI · On-site

$36K - $38K/yr

Front Desk Manager is responsible for the following: * Answer inquiries and check-in/out guests in ... Help maintain productivity levels at or above budgeted standards. * Run room status reports and ...

Robert Half

Help Desk/Desktop Support Analyst

Rochester, MI · On-site

$20.90 - $24.20/hr

... manage service desk tickets to document completed work, open issues, and follow-up actions. • ... transition. • Help maintain an organized deployment process that enables the rollout to be ...

Detroit IT

Service Desk Manager

Birmingham, MI · On-site

... help business' run efficiently. Detroit IT is looking for a Service Desk Manager to assume ... responsibility for the overall performance of the Service Desk and ensure maximum productivity of ...

GENERAL RV CENTER

IT Help Desk Technician

Wixom, MI · On-site

Manage and update tickets * Escalate issues/tickets to upper level Help Desk * Provide support in person, over the phone, and using remote control helpdesk software. * Install, configure, deploy, and ...

GENERAL RV CENTER

IT Help Desk Technician

Wixom, MI · On-site

Manage and update tickets * Escalate issues/tickets to upper level Help Desk * Provide support in person, over the phone, and using remote control helpdesk software. * Install, configure, deploy, and ...

Detroit IT

Service Desk Manager

Birmingham, MI

... help business' run efficiently. Detroit IT is looking for a Service Desk Manager to assume ... responsibility for the overall performance of the Service Desk and ensure maximum productivity of ...

TEKsystems

Help Desk Support

Southfield, MI · On-site

$27 - $29/hr

Utilizes knowledge management tools to help resolve client issues. Assists clients in completing online forms to attain various systems, services, hardware, software, and/or entitlements. Assists ...

GENERAL RV CENTER

IT Help Desk Technician

Wixom, MI · On-site

Manage and update tickets * Escalate issues/tickets to upper level Help Desk * Provide support in person, over the phone, and using remote control helpdesk software. * Install, configure, deploy, and ...

GENERAL RV CENTER

IT Help Desk Technician

Wixom, MI · On-site

Manage and update tickets * Escalate issues/tickets to upper level Help Desk * Provide support in person, over the phone, and using remote control helpdesk software. * Install, configure, deploy, and ...

Collabera

Help Desk Support

Ann Arbor, MI

$17 - $22/hr

... Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true ...

Learning Care Group

IT Help Desk Agent

Novi, MI · On-site +1

$23.42 - $26.50/hr

The L1 Help Desk Agent serves as the first point of contact for end users seeking technical ... Familiarity with Active Directory user and group management, including password resets and account ...

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Help Desk Manager information

See Novi, MI salary details

$35.2K

$78.6K

$116.8K

How much do help desk manager jobs pay per year?

As of Jul 30, 2026, the average yearly pay for help desk manager in Novi, MI is $78,603.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,900.00 and $93,800.00 per year, depending on experience, location, and employer.

What does a Help Desk Manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a Help Desk Manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What Does a Help Desk Manager Do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a Help Desk Manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs
What are the most commonly searched types of Help Desk jobs in Novi, MI? The most popular types of Help Desk jobs in Novi, MI are:
What are popular job titles related to Help Desk Manager jobs in Novi, MI? For Help Desk Manager jobs in Novi, MI, the most frequently searched job titles are:
What job categories do people searching Help Desk Manager jobs in Novi, MI look for? The top searched job categories for Help Desk Manager jobs in Novi, MI are:
What cities near Novi, MI are hiring for Help Desk Manager jobs? Cities near Novi, MI with the most Help Desk Manager job openings:
Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Novi, MI as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, 1% Temporary, and 1% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $78,603 per year, or $37.8 per hour.

Help Desk Specialist

The Medical Team, Inc.

Livonia, MI • On-site

Full-time

Posted 2 days ago

New

Job description

Description
Key Responsibilities
  1. Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system
  2. Diagnose and troubleshoot computer hardware, software, networking, and peripheral issues.
  3. Install, configure, and maintain operating systems, applications, and security updates.
  4. Document customer issues, resolutions, and service requests in the help desk ticketing system.
  5. Assist customers with system configuration.
  6. Escalate complex technical issues to senior technicians or network administrators when necessary.
  7. Support setup and maintenance of equipment
  8. Educate customers on proper system use and basic troubleshooting techniques.
  9. Ensure timely follow-up and resolution of support requests to maintain excellent customer service.

Required Qualifications
• 18+ years of age with valid government ID and ability to pass background check.
• 1-3 years of experience in IT support, help desk, or technical support role.
• Knowledge of Windows operating systems, networking basics, and common software application
• Experience with troubleshooting hardware and peripheral devices.
• Familiarity with remote support tools and help desk ticketing systems
• Strong analytical, problem-solving, and communication skills.
Work Environment & Physical Demands
• Office or hybrid work environment
May require occasional after-hours or weekend support
Requirements
Required Qualifications
• 18+ years of age with valid government ID and ability to pass background check.
• 1-3 years of experience in IT support, help desk, or technical support role.
• Knowledge of Windows operating systems, networking basics, and common software application
• Experience with troubleshooting hardware and peripheral devices.
• Familiarity with remote support tools and help desk ticketing systems
• Strong analytical, problem-solving, and communication skills.
Work Environment & Physical Demands
  • Office or hybrid work environment
  • May require occasional after-hours or weekend support

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