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Help Desk Associate Jobs in Fall River, MA (NOW HIRING)

TERRACON

Billing Coordinator

Providence, RI

Associate's degree preferred. * A valid driver's license with acceptable violation history may be ... Answer Help Desk calls relating to billing and resolve billing application and procedural errors ...

TERRACON

Billing Coordinator

Providence, RI · On-site

$27.78 - $38.78/hr

Answer Help Desk calls relating to billing and resolve billing application and procedural errors ... Associate's degree preferred. * A valid driver's license with acceptable violation history may be ...

Morley

Vehicle Return Clerk (Remote - Michigan)

Carolina, RI · Remote

$17 - $22.75/hr

... nurse help desk * Patient advocacy with free 24/7 support for benefit questions and claims ... Associate wellness program with rewards for annual checkups * Programs to quit tobacco use and ...

CertaPro Painters

Production Associate

Warwick, RI · On-site

$75K - $85K/yr

... behind a desk? At CertaPro Painters ® , we offer a clear path to leadership, strong earning ... Help build a positive, high-performing team culture where people take pride in their work and look ...

Lowe's

Full Time - Loader/Cart Associate - Opening

Warwick, RI · On-site

$15.75 - $21/hr

Serves as a visible extension of the Pro Desk by supporting Pro customer relationships from arrival ... helping to develop the next generation of skilled trade experts and providing disaster relief to ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Fall River, MA

Help Desk Associate information

See Fall River, MA salary details

$14

$21

$33

How much do help desk associate jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for help desk associate in Fall River, MA is $21.55, according to ZipRecruiter salary data. Most workers in this role earn between $17.84 and $24.13 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the most commonly searched types of Help Desk jobs in Fall River, MA?

The most popular types of Help Desk jobs in Fall River, MA are:

What are popular job titles related to Help Desk Associate jobs in Fall River, MA?

For Help Desk Associate jobs in Fall River, MA, the most frequently searched job titles are:

What job categories do people searching Help Desk Associate jobs in Fall River, MA look for?

The top searched job categories for Help Desk Associate jobs in Fall River, MA are:

What cities near Fall River, MA are hiring for Help Desk Associate jobs?

Cities near Fall River, MA with the most Help Desk Associate job openings:

Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Fall River, MA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $44,820 per year, or $21.5 per hour.

Billing Coordinator

TERRACON

Providence, RI

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago

Terracon rating

7.5

Company rating: 7.5 out of 10

Based on 119 frontline employees who took The Breakroom Quiz

49th of 72 rated business consultants

Job description

Responsible for coordinating the accurate and timely billing for an engineering consulting firm.
Terracon is a 100 percent employee-owned multidiscipline consulting firm comprised of more than 8,000 curious minds focused on solving engineering and technical challenges from more than 200 locations nationwide. Since 1965, Terracon has evolved into a successful multi-discipline firm specializing in environmental, facilities, geotechnical, and materials services. Terracon's growth is due to our talented employee-owners exceeding expectations in client service and growing their careers with new and exciting opportunities in the marketplace. Terracon was recognized as the #1 firm in Asbestos and Lead Abatement.

Terracon's vision of "Together, we are best at people" is demonstrated through our excellent compensation and benefits package. Based on eligibility, role and job status, we offer many programs including medical, dental, vision, life insurance, 401(k) plan, paid time off and holidays, education reimbursement, and various bonus programs.
  • High School diploma or equivalent
  • Minimum 3 years' accounting related experience.
  • Associate's degree preferred.
  • A valid driver's license with acceptable violation history may be required.
  • Under general supervision, perform a variety of routine and non-routine moderately complex billing functions. Prepare timely and accurate billing for designated projects in accordance with contractual agreements, accounting standards, internal controls, and within defined billing cycles or client deadlines, ensuring that all billing is internally approved and sent to clients on schedule, attaching all necessary backup.
  • Review and verify proposals/contracts to ensure accurate and complete project registrations. Validate billing requirements, budgets, rates, due dates, tasks, payment terms, contract numbers and basic services provided, making updates in the project registration and affiliated systems as required.
  • Read and understand project contracts as they are related to billing and revenue recognition functions.
  • Work with Project Managers to ensure that acceptable evidence of arrangement documentation exists for revenue recognition.
  • Create and maintain electronic project files. Apply company quality assurance guidelines and procedures for project document management and retention.
  • Generate, audit, and distribute moderate to complex draft invoices and/or credit memos to Project Management for review based on understanding of contract and client billing requirements, within defined billing cycles. Obtain appropriate approvals, escalating when required to meet deadlines and financial metrics.
  • Prepare and submit final invoice packages, including cover pages, applications for payment, lien waivers, and other applicable backup. Distribute invoices to external clients through various distribution platforms e.g., mail, email, and client portal uploads.
  • Analyze unbilled detail to reduce WIP and to optimize billing opportunities for the billing period.
  • Communicate project financial information to management for assigned projects.
  • Research and resolve routine and non-routine billing questions and discrepancies following standard operating procedures.
  • Perform routine collections efforts for centralized National Accounts which could include phone calls or emails. May communicate with clients regarding past due invoices.
  • Collaborate with Project Managers, Operational Finance, Corporate Collections, and direct supervisor to resolve outstanding AR issues.
  • Confirm documentation of collection activities including invoice submission, expected payments, and both internal and external follow-up communication in the collections tool.
  • Answer Help Desk calls relating to billing and resolve billing application and procedural errors for offices.
  • Provide excellent client service by maintaining a positive and professional attitude as well as positive and cooperative relationship with peers, coordinators, and managers, as well as when interacting by phone, email, chats, or in person with internal and external clients.
  • Follow safety rules, guidelines, and standards for all projects. Participate in pre-task planning. Report any safety issues or concerns to management.
  • Be responsible for maintaining quality standards on all projects.
  • Perform other duties as assigned.

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