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Help Desk Associate Jobs in Oklahoma (NOW HIRING)

PARKSIDE INC

Desktop Support

Tulsa, OK · On-site

$18.50 - $23.50/hr

Responds to and resolves Information Technology Help Desk requests and support tickets in a timely ... Associate's degree in Information Technology, Computer Science, or related field preferred.

Parkside Hospital

Desktop Support

Tulsa, OK · On-site

$18.50 - $23.50/hr

Responds to and resolves Information Technology Help Desk requests and support tickets in a timely ... Associate's degree in Information Technology, Computer Science, or related field preferred.

Crunch Fitness

Member Service Representative

Tulsa, OK · On-site

$12 - $14/hr

MEMBER SERVICES REPRESENTATIVE Front Desk Associate Part Time or Full Time, Hourly Job Family: Club ... Answers phones in a courteous, helpful, professional manner * Communicates special events to ...

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Help Desk Associate information

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$13

$19

$30

How much do help desk associate jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for help desk associate in Oklahoma is $19.82, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $22.21 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the most commonly searched types of Help Desk jobs in Oklahoma?

The most popular types of Help Desk jobs in Oklahoma are:

What are popular job titles related to Help Desk Associate jobs in Oklahoma?

For Help Desk Associate jobs in Oklahoma, the most frequently searched job titles are:

What job categories do people searching Help Desk Associate jobs in Oklahoma look for?

The top searched job categories for Help Desk Associate jobs in Oklahoma are:

What cities in Oklahoma are hiring for Help Desk Associate jobs?

Cities in Oklahoma with the most Help Desk Associate job openings:

Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Oklahoma as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $41,225 per year, or $19.8 per hour.

Desktop Support

Tulsa, OK • On-site

PARKSIDE INC
Offices of Mental Health Practitioners • 201 - 500 employees
Learn more about PARKSIDE INCexternal

$18.50 - $23.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

Key responsibilities

  • Provides technical support for desktop computers, laptops, mobile devices, printers, telephones, audiovisual equipment, and related peripherals.

  • Responds to and resolves Help Desk requests and support tickets related to end-user technology issues.

  • Sets up, configures, maintains, and troubleshoots end-user technology equipment and assists with user account setup and password resets.

Job description

Parkside provides professional purpose, hope, and healing. As a member of our staff, you will be part of a mission-driven team, dedicated to changing lives and changing communities, one patient at a time.
Parkside Psychiatric Hospital & Clinic is a comprehensive mental healthcare system providing acute in-patient care, residential treatment, and outpatient therapy. With a focus on society's most vulnerable population, Parkside provides world-class mental health services focused on youth, ages 5 to 26. For over 65 years, Parkside's physicians, therapists, and staff have provided state of the art, patient-centered care that propel families from hopeful to hope-filled. As a center of excellence, we cultivate talent and provide professional purpose. Together we facilitate healing, one patient at a time.
The Desktop Support Specialist is responsible for providing day-to-day technical support to Parkside employees and maintaining end-user technology equipment. This position installs, configures, troubleshoots, and supports desktop computers, laptops, mobile devices, printers, telephones, software applications, and related peripherals. The Desktop Support Specialist serves as a primary point of contact for Information Technology Help Desk requests and escalates issues requiring advanced technical support.
****THIS POSITION IS LOCATED ONSITE IN TULSA, OK!!****
Duties and Responsibilities:
Desktop and End User Support
  • Provides technical support for desktop computers, laptops, mobile devices, printers, telephones, audiovisual equipment, and related peripherals.
  • Responds to and resolves Information Technology Help Desk requests and support tickets in a timely manner.
  • Diagnoses and resolves hardware, software, printing, connectivity, and other end-user technology issues.
  • Installs, configures, upgrades, replaces, and maintains computers, operating systems, software applications, and peripherals.
  • Assists users with password resets, account access, multifactor authentication, email, Microsoft 365, and other technology-related issues.
  • Provides basic user support for Parkside's clinical, financial, administrative, payroll, and other business applications.
  • Troubleshoots basic wired, wireless, VPN, and remote-access connectivity issues.
  • Escalates complex network, server, cybersecurity, application, and infrastructure issues to appropriate IT resources or service providers.

Employee Onboarding and Offboarding
  • Sets up computers, telephones, monitors, peripherals, and other technology for new employees.
  • Assists with user account setup, password resets, and approved system access.
  • Provides basic technology orientation to new employees.
  • Collects and processes technology equipment from separating employees.
  • Reconfigures and prepares returned equipment for reassignment or disposal.

Equipment and Inventory
  • Maintains accurate inventory records for computers, monitors, mobile devices, printers, telephones, and other end-user technology equipment.
  • Configures and deploys new and replacement computers and equipment.
  • Coordinates equipment repairs, replacements, and warranty service.
  • Assists with receiving and tracking technology equipment.
  • Ensures equipment is appropriately labeled, documented, stored, and assigned.

Security and Compliance
  • Follows Parkside cybersecurity, privacy, and information technology policies and procedures.
  • Assists with endpoint security, software updates, patching, antivirus/endpoint protection, and related desktop security activities.
  • Assists employees with multifactor authentication, suspicious emails, password issues, and other basic security concerns.
  • Promptly escalates suspected cybersecurity incidents or unauthorized access.
  • Maintains the confidentiality and security of protected health information (PHI), employee information, and organizational data.
  • Complies with HIPAA requirements and Parkside privacy and information security policies.

General Responsibilities
  • Maintains accurate Help Desk tickets and documentation of technical issues and resolutions.
  • Provides professional and customer-focused technical support to employees and providers.
  • Communicates technical information clearly to users with varying levels of technology experience.
  • Assists with desktop equipment deployments, replacements, software installations, and upgrades.
  • Coordinates with vendors or other IT resources when necessary to resolve end-user issues.
  • Maintains effective working relationships with employees, providers, vendors, and leadership.
  • Maintains fit for duty and complies with all Parkside policies, procedures, and standards of conduct.
  • Participates in ongoing professional development and technology training.
  • Performs other duties as assigned.

Qualifications:
  • Associate's degree in Information Technology, Computer Science, or related field preferred.
  • Relevant certifications such as CompTIA A+, Network+, Microsoft Fundamentals, or ITIL are a plus.
  • 1-3 years of desktop support, help desk, or technical support experience.
  • Experience supporting Windows operating systems, Microsoft 365, and basic networking.
  • Relevant certifications such as CompTIA A+, Network+, Microsoft Fundamentals, or ITIL are a plus.

Benefits include:
  • Medical, Dental, and Vision
  • Generous Paid Time Off and Holidays
  • 401K and match start immediately, and includes a generous match
  • Company Paid Life Insurance and Disability and more!

We are an Equal Opportunity Employer!

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