This position will provide functional help desk support for the Agency's Time Collection System ... Bachelor's degree or associate degree in computer science, Information Systems, or a related ...
This position will provide functional help desk support for the Agency's Time Collection System ... Bachelor's degree or associate degree in computer science, Information Systems, or a related ...
This position will provide functional help desk support for the Agency's Time Collection System ... Bachelor's degree or associate degree in computer science, Information Systems, or a related ...
This position will provide functional help desk support for the Agency's Time Collection System ... Bachelor's degree or associate degree in computer science, Information Systems, or a related ...
This position will provide functional help desk support for the Agency's Time Collection System ... Bachelor's degree or associate degree in computer science, Information Systems, or a related ...
This position will provide functional help desk support for the Agency's Time Collection System ... Bachelor's degree or associate degree in computer science, Information Systems, or a related ...
This position will provide functional help desk support for the Agency's Time Collection System ... Bachelor's degree or associate degree in computer science, Information Systems, or a related ...
This position will provide functional help desk support for the Agency's Time Collection System ... Bachelor's degree or associate degree in computer science, Information Systems, or a related ...
This position will provide functional help desk support for the Agency's Time Collection System ... Bachelor's degree or associate degree in computer science, Information Systems, or a related ...
This position will provide functional help desk support for the Agency's Time Collection System ... Bachelor's degree or associate degree in computer science, Information Systems, or a related ...
IT Help Desk Support
Bethany, OK · On-site
The Help Desk Technician will provide friendly customer support to end users for PC applications ... Bachelor's degree or associate in related field preferred. Entry level understanding of Information ...
IT Help Desk Support
Bethany, OK · On-site
The Help Desk Technician will provide friendly customer support to end users for PC applications ... Bachelor's degree or associate in related field preferred. Entry level understanding of Information ...
Tier 1 Helpdesk Technician
Oklahoma City, OK · On-site
$23.40/hr
Overview Bowhead seeks Helpdesk Technicians to join its Enterprise Service Desk (ESD) supporting ... High school diploma or equivalent required, plus 2+ years of technical experience (an Associate ...
Tier 1 Helpdesk Technician
Oklahoma City, OK · On-site
$23.40/hr
Overview Bowhead seeks Helpdesk Technicians to join its Enterprise Service Desk (ESD) supporting ... High school diploma or equivalent required, plus 2+ years of technical experience (an Associate ...
Tier 1 Helpdesk Technician
$17.25 - $23.25/hr
Overview Bowhead seeks Helpdesk Technicians to join its Enterprise Service Desk (ESD) supporting ... High school diploma or equivalent required, plus 2+ years of technical experience (an Associate ...
Tier 1 Helpdesk Technician
$17.25 - $23.25/hr
Overview Bowhead seeks Helpdesk Technicians to join its Enterprise Service Desk (ESD) supporting ... High school diploma or equivalent required, plus 2+ years of technical experience (an Associate ...
Helpdesk Technician
Oklahoma City, OK · Remote
$21 - $23/hr
... Help Desk experience preferred * Experience supporting Windows 10/11 environments * Working ... Associate's degree in Computer Science or related field preferred, or equivalent experience Ideal ...
Quick apply
Helpdesk Technician
Oklahoma City, OK · Remote
$21 - $23/hr
... Help Desk experience preferred * Experience supporting Windows 10/11 environments * Working ... Associate's degree in Computer Science or related field preferred, or equivalent experience Ideal ...
Front Desk and Sales Associate
Edmond, OK · On-site
$11 - $15/hr
Every family who calls or walks in leaves feeling heard, helped, and excited to enroll ... As a Front Desk and Sales Associate, you're often the very first voice a family hears - and the ...
Quick apply
Front Desk and Sales Associate
Edmond, OK · On-site
$11 - $15/hr
Every family who calls or walks in leaves feeling heard, helped, and excited to enroll ... As a Front Desk and Sales Associate, you're often the very first voice a family hears - and the ...
Front Desk and Sales Associate
Moore, OK · On-site
$11 - $15/hr
Every family who calls or walks in leaves feeling heard, helped, and excited to enroll ... As a Front Desk and Sales Associate, you're often the very first voice a family hears - and the ...
Quick apply
Front Desk and Sales Associate
Moore, OK · On-site
$11 - $15/hr
Every family who calls or walks in leaves feeling heard, helped, and excited to enroll ... As a Front Desk and Sales Associate, you're often the very first voice a family hears - and the ...
Front Desk and Sales Associate Weekends
Edmond, OK · On-site
$10 - $12.50/hr
Every family who calls or walks in leaves feeling heard, helped, and excited to enroll. Enrollment ... As a Front Desk and Sales Associate, you're often the very first voice a family hears - and the ...
Front Desk and Sales Associate Weekends
Edmond, OK · On-site
$10 - $12.50/hr
Every family who calls or walks in leaves feeling heard, helped, and excited to enroll. Enrollment ... As a Front Desk and Sales Associate, you're often the very first voice a family hears - and the ...
Front Desk and Sales Associate
Edmond, OK · On-site
$11 - $15/hr
Front Desk and Sales Associate Reports to: Assistant Manager - Sales FLSA Status: Part time, Non ... Every family who calls or walks in leaves feeling heard, helped, and excited to enroll.
Front Desk and Sales Associate
Edmond, OK · On-site
$11 - $15/hr
Front Desk and Sales Associate Reports to: Assistant Manager - Sales FLSA Status: Part time, Non ... Every family who calls or walks in leaves feeling heard, helped, and excited to enroll.
Front Desk and Sales Associate
Edmond, OK · On-site
$11 - $15/hr
Every family who calls or walks in leaves feeling heard, helped, and excited to enroll ... As a Front Desk and Sales Associate, you're often the very first voice a family hears - and the ...
Front Desk and Sales Associate
Edmond, OK · On-site
$11 - $15/hr
Every family who calls or walks in leaves feeling heard, helped, and excited to enroll ... As a Front Desk and Sales Associate, you're often the very first voice a family hears - and the ...
Front Desk and Sales Associate
Moore, OK · On-site
$11 - $15/hr
Front Desk and Sales Associate Reports to: Assistant Manager - Sales FLSA Status: Part time, Non ... Every family who calls or walks in leaves feeling heard, helped, and excited to enroll.
Front Desk and Sales Associate
Moore, OK · On-site
$11 - $15/hr
Front Desk and Sales Associate Reports to: Assistant Manager - Sales FLSA Status: Part time, Non ... Every family who calls or walks in leaves feeling heard, helped, and excited to enroll.
Front Desk and Sales Associate
Moore, OK · On-site
$11 - $15/hr
Front Desk and Sales Associate Reports to: Assistant Manager - Sales FLSA Status: Part time, Non ... Every family who calls or walks in leaves feeling heard, helped, and excited to enroll.
Front Desk and Sales Associate
Moore, OK · On-site
$11 - $15/hr
Front Desk and Sales Associate Reports to: Assistant Manager - Sales FLSA Status: Part time, Non ... Every family who calls or walks in leaves feeling heard, helped, and excited to enroll.
Front Desk Supervisor
Oklahoma City, OK · On-site
$15.75 - $20.50/hr
More than that, we know our Associates are the shining stars of what we do! We understand what it ... Must be willing to "pitch-in" and help co-workers with their job duties and be a team player.
Front Desk Supervisor
Oklahoma City, OK · On-site
$15.75 - $20.50/hr
More than that, we know our Associates are the shining stars of what we do! We understand what it ... Must be willing to "pitch-in" and help co-workers with their job duties and be a team player.
Front Desk Supervisor
Oklahoma City, OK · On-site
$15.75 - $20.50/hr
More than that, we know our Associates are the shining stars of what we do! We understand what it ... Must be willing to "pitch-in" and help co-workers with their job duties and be a team player.
Front Desk Supervisor
Oklahoma City, OK · On-site
$15.75 - $20.50/hr
More than that, we know our Associates are the shining stars of what we do! We understand what it ... Must be willing to "pitch-in" and help co-workers with their job duties and be a team player.
Front Desk Supervisor
Oklahoma City, OK · On-site
$15.75 - $20.50/hr
More than that, we know our Associates are the shining stars of what we do! We understand what it ... Must be willing to "pitch-in" and help co- workers with their job duties and be a team player.
Front Desk Supervisor
Oklahoma City, OK · On-site
$15.75 - $20.50/hr
More than that, we know our Associates are the shining stars of what we do! We understand what it ... Must be willing to "pitch-in" and help co- workers with their job duties and be a team player.
Front Desk Supervisor
Oklahoma City, OK · On-site
$15.75 - $20.50/hr
More than that, we know our Associates are the shining stars of what we do! We understand what it ... Must be willing to "pitch-in" and help co- workers with their job duties and be a team player.
Front Desk Supervisor
Oklahoma City, OK · On-site
$15.75 - $20.50/hr
More than that, we know our Associates are the shining stars of what we do! We understand what it ... Must be willing to "pitch-in" and help co- workers with their job duties and be a team player.
Help Desk Associate information
See Norman, OK salary details
$12.60 - $14.09
12% of jobs
$15.39 is the 25th percentile. Wages below this are outliers.
$14.09 - $15.58
15% of jobs
The median wage is $17.03 / hr.
$15.58 - $17.07
24% of jobs
$17.07 - $18.56
13% of jobs
$18.56 - $20.05
9% of jobs
$20.32 is the 75th percentile. Wages above this are outliers.
$20.05 - $21.53
16% of jobs
$21.53 - $23.02
5% of jobs
$23.02 - $24.51
2% of jobs
$24.51 - $26
3% of jobs
$26 - $27.49
0% of jobs
$27.49 - $28.98
1% of jobs
$12
$18
$28
How much do help desk associate jobs pay per hour?
As of Sep 2, 2026, the average hourly pay for help desk associate in Norman, OK is $18.75, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $21.01 per hour, depending on experience, location, and employer.
What does a help desk associate do?
A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.
What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?
To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What is the difference between Help Desk Associate vs Technical Support Specialist?
| Aspect | Help Desk Associate | Technical Support Specialist |
|---|---|---|
| Credentials | High school diploma or equivalent; certifications like CompTIA A+ | Similar certifications; often more technical certifications |
| Work Environment | Help desk, call centers, on-site support | Remote or on-site technical support, troubleshooting |
| Employer & Industry | IT service providers, corporate IT departments | IT companies, software vendors, tech support firms |
| Search & Comparison Intent | Commonly compared for entry-level IT roles | More technical, troubleshooting focus |
The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.
What are the most commonly searched types of Help Desk jobs in Norman, OK?
The most popular types of Help Desk jobs in Norman, OK are:
What job categories do people searching Help Desk Associate jobs in Norman, OK look for?
The top searched job categories for Help Desk Associate jobs in Norman, OK are:
What cities near Norman, OK are hiring for Help Desk Associate jobs?
Cities near Norman, OK with the most Help Desk Associate job openings:
Full-time
This job post has expired 1 day ago. Applications are no longer accepted.
SAIC rating
7.8
Based on 80 frontline employees who took The Breakroom Quiz
80th of 226 rated it services
Job description
Job ID: 2615992
Location: Oklahoma City, OK, US
Date Posted: 2026-08-24
Category: Information Technology
Subcategory: Bus Solutions Eng
Schedule: Full-Time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: ORA_ON_SITE
Description
The position will serve as the primary functional resource for diagnosing, researching, and resolving system issues related to the CASTLE Time and Attendance (T&A) software application. This position supports the FAA's Enterprise Services Center, Administrative Systems Section, at the DOT/FAA Mike Monroney Aeronautical Center in Oklahoma City, OK. This position will provide functional help desk support for the Agency's Time Collection System, ensuring timely resolution of complex functional issues that cannot be resolved by the Tier 1 Service Desk. Customers supported include the Aeronautical Center, the Federal Aviation Administration, the Department of Transportation, and various other governmental agencies and departments.
Key Responsibilities:
- Provide functional help desk support for issues escalated from the Tier 1 Service Desk, ensuring timely resolution of complex functional issues
- Troubleshoot help desk tickets, working independently and/or under general direction, using system documentation standards and electronic communication through the system change request process
- Analyze, troubleshoot, and resolve complex functional issues related to:
- Time and attendance
- Leave administration
- Premium pay
- Labor distribution
- Telework
- Work schedules
- Continuously assess and evaluate systems to identify weaknesses and vulnerabilities and provide recommended corrective actions to the COR
- Provide CASTLE functional support, including planning, requirement analysis, report design, development, modification, and maintenance of reports
- Provide software development and support based on requirements as needed
- Perform testing, coordinate user acceptance testing, and perform functionality validation testing against agency policies, federal regulations, and business requirements
- Work closely with technical and functional team members to assist users by providing CASTLE support
- Maintain documentation of issue resolution, lessons learned, and knowledge transfer materials to ensure continuity of operations
- Participate in and conduct structured project reviews (walkthroughs) and team meetings
- Provide management with status of projects, problems, or other outstanding project-related issues
- Perform in accordance with established standards and/or procedures as defined by the FAA, including ISO requirements
- Analyze problem areas and postulate feasible solutions for large scale, complex systems
- All programs, input, output, and documentation associated with this task are the sole property of the government
Qualifications
Required Experience
- Bachelor's degree or associate degree in computer science, Information Systems, or a related discipline
- 4 years of experience may replace a completed degree
- Three (3) years of progressive experience in a respective functional area (e.g., accounting, human resources, logistics, etc.)
- Detailed knowledge of organizational practices, procedures, policies, and methodologies pertaining to the management and administration of automated Government systems
- Demonstrated experience in Governmental procedures and policies
- Proven ability to work independently or under general direction only
- Demonstrated good communication skills, both written and verbal
- All candidates must successfully pass a National Agency Check (NAC) to obtain and maintain a Public Trust Clearance prior to start date (organization will assist with the clearance process)
About Science Applications International
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