Helpdesk Support Specialist II
Tulsa, OK · On-site
... associates every day. We are seeking a Helpdesk Support Specialist - Level 2 who brings strong ... Resolve escalated help desk tickets that exceed Level 1 support capabilities * Troubleshoot ...
Helpdesk Support Specialist II
Tulsa, OK · On-site
... associates every day. We are seeking a Helpdesk Support Specialist - Level 2 who brings strong ... Resolve escalated help desk tickets that exceed Level 1 support capabilities * Troubleshoot ...
Tier 1 Helpdesk Technician
Oklahoma City, OK · On-site
$17.25 - $23.25/hr
By walking users through basic solutions and self-help resources, you aim to resolve ... Familiarity with Service Desk operations, including basic troubleshooting and ticket handling
Tier 1 Helpdesk Technician
Oklahoma City, OK · On-site
$17.25 - $23.25/hr
By walking users through basic solutions and self-help resources, you aim to resolve ... Familiarity with Service Desk operations, including basic troubleshooting and ticket handling
Tier 1 Helpdesk Technician
Oklahoma City, OK · On-site
$23.40/hr
Overview Bowhead seeks Helpdesk Technicians to join its Enterprise Service Desk (ESD) supporting ... High school diploma or equivalent required, plus 2+ years of technical experience (an Associate ...
Tier 1 Helpdesk Technician
Oklahoma City, OK · On-site
$23.40/hr
Overview Bowhead seeks Helpdesk Technicians to join its Enterprise Service Desk (ESD) supporting ... High school diploma or equivalent required, plus 2+ years of technical experience (an Associate ...
Tier 1 Helpdesk Technician
$17.25 - $23.25/hr
Overview Bowhead seeks Helpdesk Technicians to join its Enterprise Service Desk (ESD) supporting ... High school diploma or equivalent required, plus 2+ years of technical experience (an Associate ...
Tier 1 Helpdesk Technician
$17.25 - $23.25/hr
Overview Bowhead seeks Helpdesk Technicians to join its Enterprise Service Desk (ESD) supporting ... High school diploma or equivalent required, plus 2+ years of technical experience (an Associate ...
Customer Experience Associate II
Bartlesville, OK · On-site
$12.50 - $17.25/hr
This is not an IT help desk position, this role is heavy Customer Service. The Associate of Customer Experience will provide professional and courteous customer service to Marketers and Dealers ...
Customer Experience Associate II
Bartlesville, OK · On-site
$12.50 - $17.25/hr
This is not an IT help desk position, this role is heavy Customer Service. The Associate of Customer Experience will provide professional and courteous customer service to Marketers and Dealers ...
IT Manager
$85K - $115K/hr
This role is responsible for managing the IT help desk, maintaining systems and documentation ... Associate or bachelor's degree in Information Technology, Computer Science, or related field ...
Quick apply
IT Manager
$85K - $115K/hr
This role is responsible for managing the IT help desk, maintaining systems and documentation ... Associate or bachelor's degree in Information Technology, Computer Science, or related field ...
IT Manager
$85K - $115K/hr
This role is responsible for managing the IT help desk, maintaining systems and documentation ... Associate or bachelor's degree in Information Technology, Computer Science, or related field ...
Quick apply
IT Manager
$85K - $115K/hr
This role is responsible for managing the IT help desk, maintaining systems and documentation ... Associate or bachelor's degree in Information Technology, Computer Science, or related field ...
Customer Experience Associate II
Bartlesville, OK · On-site
$18.96/hr
Help Desk / Support Description: Job Title: Customer Experience Associate II Location: Bartlesville, OK Zip Code: 70601 Duration: 11+ Months Pay Rate: $18.96/hr. Position Summary: The Associate of ...
Customer Experience Associate II
Bartlesville, OK · On-site
$18.96/hr
Help Desk / Support Description: Job Title: Customer Experience Associate II Location: Bartlesville, OK Zip Code: 70601 Duration: 11+ Months Pay Rate: $18.96/hr. Position Summary: The Associate of ...
Front Desk and Sales Associate
Edmond, OK · On-site
$11 - $15/hr
Every family who calls or walks in leaves feeling heard, helped, and excited to enroll ... As a Front Desk and Sales Associate, you're often the very first voice a family hears - and the ...
Quick apply
Front Desk and Sales Associate
Edmond, OK · On-site
$11 - $15/hr
Every family who calls or walks in leaves feeling heard, helped, and excited to enroll ... As a Front Desk and Sales Associate, you're often the very first voice a family hears - and the ...
Front Desk and Sales Associate Weekends
Edmond, OK · On-site
$10 - $12.50/hr
Every family who calls or walks in leaves feeling heard, helped, and excited to enroll. Enrollment ... As a Front Desk and Sales Associate, you're often the very first voice a family hears - and the ...
Front Desk and Sales Associate Weekends
Edmond, OK · On-site
$10 - $12.50/hr
Every family who calls or walks in leaves feeling heard, helped, and excited to enroll. Enrollment ... As a Front Desk and Sales Associate, you're often the very first voice a family hears - and the ...
Customer Experience Associate
Bartlesville, OK · On-site
$19 - $20/hr
Medical
Dental
Vision
Retirement
Customer Experience Associate Location: Bartlesville, OK Onsite Flexibility: Onsite Contract ... This is not an IT help desk position -- this role is heavy Customer Service. Key Responsibilities
Customer Experience Associate
Bartlesville, OK · On-site
$19 - $20/hr
Medical
Dental
Vision
Retirement
Customer Experience Associate Location: Bartlesville, OK Onsite Flexibility: Onsite Contract ... This is not an IT help desk position -- this role is heavy Customer Service. Key Responsibilities
Front Desk Supervisor
Tulsa, OK · On-site
$17.50 - $18/hr
Medical
Dental
Vision
Retirement
PTO
Coach, train, and motivate front desk associates-you're the team's go-to guru. * Handle guest ... Jump in wherever needed-whether that's answering phones, updating the reader board, or helping with ...
Front Desk Supervisor
Tulsa, OK · On-site
$17.50 - $18/hr
Medical
Dental
Vision
Retirement
PTO
Coach, train, and motivate front desk associates-you're the team's go-to guru. * Handle guest ... Jump in wherever needed-whether that's answering phones, updating the reader board, or helping with ...
Front Desk Supervisor
$17.50 - $18/hr
Medical
Dental
Vision
Retirement
PTO
Coach, train, and motivate front desk associates-you're the team's go-to guru. * Handle guest ... Jump in wherever needed-whether that's answering phones, updating the reader board, or helping with ...
Front Desk Supervisor
$17.50 - $18/hr
Medical
Dental
Vision
Retirement
PTO
Coach, train, and motivate front desk associates-you're the team's go-to guru. * Handle guest ... Jump in wherever needed-whether that's answering phones, updating the reader board, or helping with ...
Front Desk Supervisor
Tulsa, OK · On-site
$17.50 - $18/hr
Medical
Dental
Vision
Retirement
PTO
Coach, train, and motivate front desk associates-you're the team's go-to guru. * Handle guest ... Jump in wherever needed-whether that's answering phones, updating the reader board, or helping with ...
Quick apply
Front Desk Supervisor
Tulsa, OK · On-site
$17.50 - $18/hr
Medical
Dental
Vision
Retirement
PTO
Coach, train, and motivate front desk associates-you're the team's go-to guru. * Handle guest ... Jump in wherever needed-whether that's answering phones, updating the reader board, or helping with ...
Front Desk Supervisor
$17.50 - $18/hr
Medical
Dental
Vision
Retirement
PTO
Coach, train, and motivate front desk associates-you're the team's go-to guru. * Handle guest ... Jump in wherever needed-whether that's answering phones, updating the reader board, or helping with ...
Front Desk Supervisor
$17.50 - $18/hr
Medical
Dental
Vision
Retirement
PTO
Coach, train, and motivate front desk associates-you're the team's go-to guru. * Handle guest ... Jump in wherever needed-whether that's answering phones, updating the reader board, or helping with ...
Front Desk and Sales Associate
Edmond, OK · On-site
$11 - $15/hr
Front Desk and Sales Associate Reports to: Assistant Manager - Sales FLSA Status: Part time, Non ... Every family who calls or walks in leaves feeling heard, helped, and excited to enroll.
Front Desk and Sales Associate
Edmond, OK · On-site
$11 - $15/hr
Front Desk and Sales Associate Reports to: Assistant Manager - Sales FLSA Status: Part time, Non ... Every family who calls or walks in leaves feeling heard, helped, and excited to enroll.
Front Desk and Sales Associate
Edmond, OK · On-site
$11 - $15/hr
Front Desk and Sales Associate Reports to: Assistant Manager - Sales FLSA Status: Part time, Non ... Every family who calls or walks in leaves feeling heard, helped, and excited to enroll.
Front Desk and Sales Associate
Edmond, OK · On-site
$11 - $15/hr
Front Desk and Sales Associate Reports to: Assistant Manager - Sales FLSA Status: Part time, Non ... Every family who calls or walks in leaves feeling heard, helped, and excited to enroll.
Front Desk Supervisor
Tulsa, OK · On-site
$17.50 - $18/hr
Medical
Dental
Vision
Retirement
PTO
Supervise daily front desk operations, ensuring smooth check-ins, check-outs, and everything in ... associates truly matter. We encourage, welcome, expect and act upon their input to help us make ...
Front Desk Supervisor
Tulsa, OK · On-site
$17.50 - $18/hr
Medical
Dental
Vision
Retirement
PTO
Supervise daily front desk operations, ensuring smooth check-ins, check-outs, and everything in ... associates truly matter. We encourage, welcome, expect and act upon their input to help us make ...
Front Desk Supervisor
Tulsa, OK · On-site
$14.75 - $19/hr
... associates to ensure an optimal level of quality service and hospitality are provided to the hotel ... Must be willing to "pitch-in" and help co-workers with their job duties and be a team player.
Front Desk Supervisor
Tulsa, OK · On-site
$14.75 - $19/hr
... associates to ensure an optimal level of quality service and hospitality are provided to the hotel ... Must be willing to "pitch-in" and help co-workers with their job duties and be a team player.
Front Desk Supervisor
Oklahoma City, OK · On-site
$15.75 - $20.50/hr
Retirement
PTO
More than that, we know our Associates are the shining stars of what we do! We understand what it ... Must be willing to "pitch-in" and help co-workers with their job duties and be a team player.
Front Desk Supervisor
Oklahoma City, OK · On-site
$15.75 - $20.50/hr
Retirement
PTO
More than that, we know our Associates are the shining stars of what we do! We understand what it ... Must be willing to "pitch-in" and help co-workers with their job duties and be a team player.
Help Desk Associate information
See Oklahoma salary details
$13.32 - $14.89
12% of jobs
$16.27 is the 25th percentile. Wages below this are outliers.
$14.89 - $16.46
15% of jobs
The median wage is $18 / hr.
$16.46 - $18.04
24% of jobs
$18.04 - $19.61
13% of jobs
$19.61 - $21.19
9% of jobs
$21.47 is the 75th percentile. Wages above this are outliers.
$21.19 - $22.76
16% of jobs
$22.76 - $24.33
5% of jobs
$24.33 - $25.91
2% of jobs
$25.91 - $27.48
3% of jobs
$27.48 - $29.06
0% of jobs
$29.06 - $30.63
1% of jobs
$13
$19
$30
How much do help desk associate jobs pay per hour?
As of Aug 18, 2026, the average hourly pay for help desk associate in Oklahoma is $19.82, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $22.21 per hour, depending on experience, location, and employer.
What does a help desk associate do?
A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.
What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?
To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What is the difference between Help Desk Associate vs Technical Support Specialist?
| Aspect | Help Desk Associate | Technical Support Specialist |
|---|---|---|
| Credentials | High school diploma or equivalent; certifications like CompTIA A+ | Similar certifications; often more technical certifications |
| Work Environment | Help desk, call centers, on-site support | Remote or on-site technical support, troubleshooting |
| Employer & Industry | IT service providers, corporate IT departments | IT companies, software vendors, tech support firms |
| Search & Comparison Intent | Commonly compared for entry-level IT roles | More technical, troubleshooting focus |
The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.
What are the most commonly searched types of Help Desk jobs in Oklahoma?
The most popular types of Help Desk jobs in Oklahoma are:
What are popular job titles related to Help Desk Associate jobs in Oklahoma?
For Help Desk Associate jobs in Oklahoma, the most frequently searched job titles are:
What job categories do people searching Help Desk Associate jobs in Oklahoma look for?
The top searched job categories for Help Desk Associate jobs in Oklahoma are:
What cities in Oklahoma are hiring for Help Desk Associate jobs?
Cities in Oklahoma with the most Help Desk Associate job openings:
Senior Star rating
8.8
Based on 6 frontline employees who took The Breakroom Quiz
Job description
Helpdesk Support Specialist - Level 2
At Senior Star, technology plays an important role in helping our communities deliver exceptional experiences to residents, families, and associates every day. We are seeking a Helpdesk Support Specialist - Level 2 who brings strong technical troubleshooting skills, a service-minded attitude, and a desire to continue growing within Information Technology.
Reporting directly to the Director of Information Technology, this role serves as the escalation point for more advanced technical support issues while helping maintain the systems, devices, and infrastructure our communities rely on daily. This position also serves as a mentor and technical resource for the Level 1 Helpdesk Specialist.
The ideal candidate is someone who enjoys problem-solving, takes ownership of issues, communicates professionally with non-technical users, and approaches support with patience and partnership.
What You'll Do
Escalation & Technical Support
Infrastructure & Systems Support
Microsoft 365 & Platform Support
Cybersecurity & Compliance
What We're Looking For
Why Senior Star?
At Senior Star, we believe support roles make a direct impact on the daily experience of our residents and associates. Our IT team plays a critical role in keeping communities connected, supported, and operating smoothly.
This is an opportunity to join a collaborative environment where your technical skills, professionalism, and service mindset truly matter.
If you are looking for meaningful work, growth opportunities, and a team-focused culture, we'd love to hear from you.
#INDSSM
At Senior Star, technology plays an important role in helping our communities deliver exceptional experiences to residents, families, and associates every day. We are seeking a Helpdesk Support Specialist - Level 2 who brings strong technical troubleshooting skills, a service-minded attitude, and a desire to continue growing within Information Technology.
Reporting directly to the Director of Information Technology, this role serves as the escalation point for more advanced technical support issues while helping maintain the systems, devices, and infrastructure our communities rely on daily. This position also serves as a mentor and technical resource for the Level 1 Helpdesk Specialist.
The ideal candidate is someone who enjoys problem-solving, takes ownership of issues, communicates professionally with non-technical users, and approaches support with patience and partnership.
What You'll Do
Escalation & Technical Support
- Resolve escalated help desk tickets that exceed Level 1 support capabilities
- Troubleshoot intermediate to advanced hardware, software, and connectivity issues
- Support workstations, laptops, printers, mobile devices, and peripheral equipment across multiple community locations
- Provide timely updates and excellent customer service throughout the support process
- Document resolutions clearly within the ticketing system to help strengthen the team knowledge base
- Serve as a technical mentor and resource for the Level 1 Helpdesk Specialist
Infrastructure & Systems Support
- Support on-premises infrastructure including file shares, print servers, and local network environments
- Perform Active Directory administration including user management, group policy troubleshooting, and organizational unit maintenance
- Configure, image, and deploy devices while maintaining asset inventory
- Assist with VPN connectivity, remote access troubleshooting, and endpoint maintenance
- Ensure operating systems, antivirus software, and applications remain updated and secure
Microsoft 365 & Platform Support
- Support Microsoft 365 applications including Teams, Outlook, SharePoint, and OneDrive
- Assist with licensing, access management, and user troubleshooting within the Microsoft 365 environment
- Support operational platforms including Yardi, WelcomeHome, Dayforce, and PointClickCare
- Escalate complex issues appropriately while helping maintain uptime and operational continuity
Cybersecurity & Compliance
- Apply foundational cybersecurity best practices in daily support activities
- Help reinforce MFA enrollment, password policies, and secure computing practices
- Recognize and escalate suspicious activity, phishing attempts, or potential security concerns
- Support HIPAA-sensitive environments with professionalism and confidentiality
- Continue developing cybersecurity knowledge and technical skills through ongoing learning
What We're Looking For
- Minimum 3-5 years of experience in an IT support role, with at least 1-2 years handling escalated or Tier 2 issues
- High school diploma or equivalent required; Associate's degree in IT or related field preferred
- CompTIA A+ certification required or actively in progress; CompTIA Network+ or Security+ preferred or actively pursued
- Solid hands-on experience with Windows OS, Microsoft 365, and on-premises hardware troubleshooting and repair
- Experience with Active Directory user and computer management in a domain environment
- Foundational understanding of cybersecurity concepts, including phishing, endpoint security, MFA, and password best practices
- Familiarity with help desk ticketing systems and ITSM processes for managing and documenting escalated tickets
- Ability to interact professionally with staff at all levels and across all community locations while communicating technical information clearly
- Demonstrated growth mindset - self-motivated to learn new technologies, pursue certifications, and take on expanded responsibilities over time
- Positive, dependable, and flexible individual who can adapt to a changing environment and occasionally support after-hours issues
- Confidential treatment of all information regarding the community, business, or residents
- Requires physically lifting and moving equipment short distances
Why Senior Star?
At Senior Star, we believe support roles make a direct impact on the daily experience of our residents and associates. Our IT team plays a critical role in keeping communities connected, supported, and operating smoothly.
This is an opportunity to join a collaborative environment where your technical skills, professionalism, and service mindset truly matter.
If you are looking for meaningful work, growth opportunities, and a team-focused culture, we'd love to hear from you.
#INDSSM
About Senior Star
Sourced by ZipRecruiter
Industry
Health care and social assistance
Company size
1,001 - 5,000 Employees
Headquarters location
Tulsa, OK, US
Year founded
1984