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Help Desk Assistant Jobs in Spring Hill, TN (NOW HIRING)

Avion Hospitality

Front Desk Agent

Brentwood, TN · On-site

$13.50 - $17/hr

College course work in related field helpful. * Experience in a hotel or a related field preferred ... Have knowledge of and assist in emergency procedures as required. * Handle check-ins and check-outs ...

Make Ready USA

Front Desk Agent

Nashville, TN · On-site

$13.75 - $17.50/hr

... * Assist with VIP arrivals, group arrivals, and special requests while ensuring every detail is ... Join The Joseph and help deliver the personalized service, warmth, and attention to detail that ...

nLeague Services Inc

System Administrator

Nashville, TN · On-site

$30 - $32/hr

Strong interpersonal skills to assist users with system-related inquiries and ensure timely ... Help Desk Support: Understanding of IT support workflows, troubleshooting methodologies, and ...

Metric DCX

IT Support Specialist

Nashville, TN · On-site

Key Responsibilities * Assist with the deployment of PCs, laptops, iPads, VOIP phones, and related ... Serve as a help desk liaison, reviewing and analyzing technology issues and solutions * Stay ...

Aloft Hotels

Night Desk Clerk

Nashville, TN · On-site

$14.50 - $19.25/hr

Ensure public areas are clean, locked and secured. * Assist guests at the Front Desk with any check ... High School diploma or equivalent required; 2 to 4-year college degree helpful. * Knowledge of ...

HCTec

IT Support Analyst II

Brentwood, TN · On-site

... to and resolve help desk requests in a timely manner. • Analyze and troubleshoot complex ... • Assist with the testing and implementation of new software and hardware. • 24/7 On-Call ...

HCTec

IT Support Analyst II

Brentwood, TN · On-site

Answer and respond to and resolve help desk requests in a timely manner. Analyze and troubleshoot ... Document and maintain a knowledge base of common issues and solutions. Assist with the testing and ...

HCTec

IT Support Analyst II

Brentwood, TN · On-site

Answer and respond to and resolve help desk requests in a timely manner. Analyze and troubleshoot ... Document and maintain a knowledge base of common issues and solutions. Assist with the testing and ...

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All JobsHelp Desk JobsHelp Desk Assistant JobsHelp Desk Assistant Jobs in Spring Hill, TN

Help Desk Assistant information

See Spring Hill, TN salary details

$9

$19

$31

How much do help desk assistant jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for help desk assistant in Spring Hill, TN is $19.60, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $21.68 per hour, depending on experience, location, and employer.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

What qualifications do I need for a help desk assistant?

Help desk assistants typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and operating systems. Strong communication skills, problem-solving abilities, and familiarity with ticketing systems or remote support tools are also important. Certifications such as CompTIA A+ can enhance job prospects but are not always required.
More about Help Desk Assistant jobs

What are the most commonly searched types of Help Desk jobs in Spring Hill, TN?

The most popular types of Help Desk jobs in Spring Hill, TN are:

What cities near Spring Hill, TN are hiring for Help Desk Assistant jobs?

Cities near Spring Hill, TN with the most Help Desk Assistant job openings:

Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in Spring Hill, TN as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $40,768 per year, or $19.6 per hour.

Front Desk Agent

Avion Hospitality

Brentwood, TN • On-site

$13.50 - $17/hr

Full-time

Re-posted 24 days ago

Job description

Job Summary
Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
Education & Experience
  • High School diploma or equivalent required; College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
  • Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful, high-pressure situations.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data, and basic arithmetic functions.
  • Ability to perform numerical operations using basic counting, adding, subtracting, multiplying and dividing
  • Ability to read, comprehend and write simple instructions and/or short correspondence and memos
  • Ability to use logic to define the problem, collect information, establish facts, draw valid conclusions, interpret information and deal with abstract variables for unique or unfamiliar situations
  • An operational knowledge of Microsoft Office suite
  • Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends and holidays
  • Holds an understanding of hotel products and guest services (i.e. lifestyle, full service, resort, etc)
  • Ability to participate in the creation of an enjoyable work environment

Requirements
Job Duties & Functions
  • Approach all encounters with guests and associates in a friendly, service-oriented manner.
  • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
  • Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
  • Comply at all times with Avion Hospitality policies, standards and regulations to encourage safe and efficient hotel operations.
  • Greet and welcome all guests approaching the Front Desk in accordance with Avion Hospitality standards; maintain a friendly and warm demeanor at all times.
  • Maintain proper operation of the telephone switchboard and ensure that all Avion Hospitality performance standards are met.
  • Handle requests for information, mail and messages in an efficient and courteous manner.
  • Answer guest inquires about hotel service, facilities and hours of operation.
  • Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
  • Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
  • Be aware of all rates, packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow rate quoting scenario.
  • Be familiar with all Avion Hospitality policies and house rules as well as hospitality terminology.
  • Have knowledge of and assist in emergency procedures as required.
  • Handle check-ins and check-outs in a friendly, efficient and courteous manner.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms.
  • Use proper two-way radio etiquette at all times when communicating with other associates.
  • As needed, deliver guest items such as luggage, newspapers, messages, packages, amenities, or other items requested by guests or team members
  • Maintain an up to date working knowledge of all property amenities as well as any special events, local area attractions and things to do around the hotel.
  • Perform other duties as assigned, which may include, but is not limited to the following: helping coworkers in other areas of the hotel, maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds

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