ZipRecruiter

Log In

2

Remote Help Desk Jobs in Spring Hill, TN (NOW HIRING)

MetroSys

Help Desk Technician

Nashville, TN · Remote

Provide Tier 1 technical support for end users via ticketing systems, phone, email, and remote ... Required Qualifications * 1-3 years of experience in a Help Desk, Service Desk, or Desktop Support ...

Careers | Novatech

Sales Executive - Managed IT

Nashville, TN · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role is responsible for selling the full range of our Managed IT services, including remote help desk support, cloud solutions, cybersecurity, and other offerings. We are looking for Sales ...

Flock

Regional Account Executive (TN/KY)

Nashville, TN · Remote

$125K/yr

This isn't an inside sales or desk-bound role, you will travel regionally up to 50% during peak ... Remote roles exist, and when a posting is open to remote work, it says so. 🌟 the impossible ...

centralins

Middle Market Underwriter

Nashville, TN · Remote

  • Medical

  • Retirement

Raleigh, NC Work Model: Remote Position type: Full time - salary We're a team of employees ... As a Middle Market Underwriter, you'll help Central fulfill its promise to its customers by ...

Nexthink

Enterprise Account Executive- Southeast

Nashville, TN · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... billion. #LI-Remote We are looking for an Enterprise Account Executive to drive new business ... help CIOs, Digital Workplace leaders, End User Computing teams, Service Desk leaders, and ...

New

Nexthink

Enterprise Account Executive- Southeast

Nashville, TN · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... billion. #LI-Remote We are looking for an Enterprise Account Executive to drive new business ... help CIOs, Digital Workplace leaders, End User Computing teams, Service Desk leaders, and ...

New

next page

Showing results 1-20

All JobsHelp Desk JobsRemote Help Desk JobsRemote Help Desk Jobs in Spring Hill, TN

Remote Help Desk information

See Spring Hill, TN salary details

$11

$21

$31

How much do remote help desk jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for remote help desk in Spring Hill, TN is $21.77, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $24.42 per hour, depending on experience, location, and employer.

What is the difference between Remote Help Desk vs Remote Technical Support Specialist?

AspectRemote Help DeskRemote Technical Support Specialist
CredentialsCompTIA A+, Microsoft Certified, or similarCompTIA A+, Network+, Microsoft certifications
Work EnvironmentCustomer service-focused, troubleshooting hardware/software issuesTechnical problem-solving, advanced diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT support firms, software companies, tech vendors
Search & Comparison IntentDifferences, roles, responsibilitiesSkills, certifications, job duties

Remote Help Desk and Remote Technical Support Specialist roles both involve assisting users remotely with technical issues. The Help Desk typically handles basic troubleshooting and customer service, while the Technical Support Specialist deals with more complex technical problems. Both require similar certifications and work environments, but the Technical Support role often involves deeper technical knowledge and diagnostics.

What are the key skills and qualifications needed to thrive as a remote help desk professional?

To thrive as a Remote Help Desk professional, you need strong technical troubleshooting abilities, knowledge of common operating systems, and typically a background in IT or related certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and communication platforms is essential. Exceptional customer service, patience, and clear verbal and written communication skills make someone stand out in this role. These skills are crucial for efficiently resolving user issues, ensuring customer satisfaction, and maintaining smooth IT operations from a remote setting.

What are some common challenges faced by remote help desk professionals and how can they be managed?

Remote Help Desk professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication across different time zones, and maintaining high levels of customer satisfaction. To address these, it's important to develop strong problem-solving skills, utilize remote support tools effectively, and establish clear communication channels with both users and team members. Proactively documenting solutions and staying updated on the latest software and security protocols can also help manage these challenges and ensure efficient support.

What is a remote help desk?

Remote Help Desk jobs involve providing technical support and assistance to users over the phone, chat, or email from a remote location. Professionals in this role help resolve hardware, software, and network issues, often using remote access tools to diagnose and fix problems. They serve as the first point of contact for customers or employees needing IT support. Remote Help Desk technicians must possess strong communication skills and a solid understanding of computer systems, software, and troubleshooting techniques.
What are the most commonly searched types of Help Desk jobs in Spring Hill, TN? The most popular types of Help Desk jobs in Spring Hill, TN are:
What cities near Spring Hill, TN are hiring for Remote Help Desk jobs? Cities near Spring Hill, TN with the most Remote Help Desk job openings:
Remote Help Desk jobs near you

Help Desk Technician

MetroSys

Nashville, TN • Remote

Other

Re-posted 21 days ago

Job description

Position Overview

MetroSys is seeking a customer-focused Help Desk Technician I to provide frontline technical support for a growing and modern end-user environment. This role is responsible for supporting users across Windows, Microsoft 365, JumpCloud, and endpoint technologies while delivering exceptional customer service and timely issue resolution.

The ideal candidate has experience supporting end users in cloud-first environments and is comfortable troubleshooting common workstation, account, and productivity application issues. This position offers an excellent opportunity for someone looking to grow their IT career while gaining exposure to modern identity management and endpoint management platforms.

Key Responsibilities
  • Provide Tier 1 technical support for end users via ticketing systems, phone, email, and remote support tools.
  • Troubleshoot and resolve issues related to:
    • Microsoft 365 applications and services
    • Windows 11 operating systems
    • MacBook and Dell endpoint devices
    • User account access and authentication
    • Basic endpoint and application issues
  • Administer user accounts and permissions within JumpCloud.
  • Support password resets, account provisioning, deprovisioning, and user lifecycle activities.
  • Assist with endpoint monitoring, patching, and device management through JumpCloud.
  • Support Microsoft Entra ID-connected environments and assist with identity-related troubleshooting.
  • Document incidents, requests, and resolutions within the ticketing platform.
  • Escalate complex issues to senior technical teams when appropriate.
  • Assist with workstation deployments, hardware replacements, and onboarding activities.
  • Support continuous improvement efforts related to service delivery and user experience.
Required Qualifications
  • 1–3 years of experience in a Help Desk, Service Desk, or Desktop Support role.
  • Experience supporting:
    • Microsoft 365
    • Windows 11
    • End-user devices and peripherals
  • Familiarity with:
    • User account administration
    • Password management
    • Basic identity and access management concepts
  • Strong troubleshooting and customer service skills.
  • Excellent written and verbal communication abilities.
  • Ability to prioritize and manage multiple support requests effectively.
Preferred Qualifications
  • Experience with JumpCloud for:
    • User management
    • Password administration
    • Endpoint monitoring
    • Device patching and management
  • Experience supporting MacOS and Windows environments.
  • Familiarity with Microsoft Entra ID (Azure AD).
  • Experience working with Jira Service Management or Jira ticketing systems.
  • Basic Jira administration or configuration experience is a plus.
  • Experience supporting SaaS-based business environments.

Powered by JazzHR

Q3POYn8XbD