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Help Desk Assistant Jobs in Spring Hill, TN (NOW HIRING)

Nextech

IT Support Specialist

Franklin, TN

Manage and resolve help desk requests in a timely manner while maintaining a high level of customer service. * Monitor system performance and identify opportunities for improvement. * Assist with ...

Empower Aesthetics

Front Desk

Franklin, TN · On-site

$18 - $22/hr

... personalized solutions to help individuals look and feel their best. We pride ourselves on ... needs. * Assist with social media content and patient engagement initiatives. Clinic Operations

New

Empower Aesthetics

Front Desk

Franklin, TN

$18 - $22/hr

... personalized solutions to help individuals look and feel their best. We pride ourselves on ... needs. * Assist with social media content and patient engagement initiatives. Clinic Operations ...

New

Chartwell Hospitality

Front Desk Agent

Brentwood, TN · On-site

$13.50 - $17/hr

Whether you're welcoming an excited family kicking off their vacation or helping a road-weary ... Welcome and assist guests in person and over the phone with professionalism and personality

Chartwell Hospitality

Front Desk Agent

Brentwood, TN · On-site

$13.50 - $17/hr

Whether you're welcoming an excited family kicking off their vacation or helping a road-weary ... Welcome and assist guests in person and over the phone with professionalism and personality

Arbor Lodging Management

Front Desk Agent

Franklin, TN · On-site

$14 - $17.75/hr

... helping guests with any questions or complaints, in addition to addressing guest service needs ... Greet and check-in guests in a friendly manner * Assist in taking reservations, pre-registrations ...

Davidson Hospitality Group

Front Desk Agent

Nashville, TN · On-site

$13.75 - $17.50/hr

... empathy * Assist guests with recommendations and information about local attractions, dining ... Because whatever you do here, you play a part in helping redefine the way quality hospitality is ...

Hilton Worldwide Holdings

Front Desk Agent

Nashville, TN · On-site

$13.75 - $17.50/hr

... empathy * Assist guests with recommendations and information about local attractions, dining ... Because whatever you do here, you play a part in helping redefine the way quality hospitality is ...

New

nLeague Services Inc

System Administrator

Nashville, TN · On-site

$30 - $32/hr

Strong interpersonal skills to assist users with system-related inquiries and ensure timely ... Help Desk Support: Understanding of IT support workflows, troubleshooting methodologies, and ...

Arbor Lodging

Front Desk Agent

Franklin, TN · On-site

$13.75 - $17.25/hr

... helping guests with any questions or complaints, in addition to addressing guest service needs ... Greet and check-in guests in a friendly manner * Assist in taking reservations, pre-registrations ...

ALM Franklin LLC

Front Desk Agent

Franklin, TN · On-site

$13.75 - $17.25/hr

... helping guests with any questions or complaints, in addition to addressing guest service needs ... Greet and check-in guests in a friendly manner * Assist in taking reservations, pre-registrations ...

Arbor Lodging

Front Desk Agent

Franklin, TN · On-site

$13.75 - $17.25/hr

... helping guests with any questions or complaints, in addition to addressing guest service needs ... Greet and check-in guests in a friendly manner * Assist in taking reservations, pre-registrations ...

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Showing results 21-40

All JobsHelp Desk JobsHelp Desk Assistant JobsHelp Desk Assistant Jobs in Spring Hill, TN

Help Desk Assistant information

See Spring Hill, TN salary details

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How much do help desk assistant jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for help desk assistant in Spring Hill, TN is $19.60, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $21.68 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

More about Help Desk Assistant jobs
What are the most commonly searched types of Help Desk jobs in Spring Hill, TN? The most popular types of Help Desk jobs in Spring Hill, TN are:
What cities near Spring Hill, TN are hiring for Help Desk Assistant jobs? Cities near Spring Hill, TN with the most Help Desk Assistant job openings:
Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in Spring Hill, TN as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $40,768 per year, or $19.6 per hour.

IT Support Engineer

ClearBalance HealthCare

Franklin, TN • On-site

Full-time

Re-posted 21 days ago

Job description

Role: IT Support Engineer
Role Summary
The IT Support Engineer is responsible for delivering responsive help desk and end-user support while coordinating hardware and software procurement for the organization. This role focuses on resolving day-to-day technical issues, provisioning and supporting endpoints and business applications, managing the lifecycle of IT equipment and software assets, and helping ensure employees have the tools and access they need to work effectively. Under the guidance of senior engineers, the role also contributes to reliable IT operations, documentation, and continuous service improvement.
Key Responsibilities
  • Serve as a primary point of contact for help desk and end-user support, responding to tickets and service requests related to hardware, software, access, printing, mobile devices, and general IT issues.
  • Troubleshoot and resolve desktop, laptop, peripheral, and application issues in a timely manner to minimize employee downtime and maintain productivity.
  • Provision, configure, deploy, and maintain end-user devices and standard software, including onboarding, moves, changes, and offboarding activities.
  • Administer user accounts, permissions, and access requests across core business systems in accordance with company policies and security requirements.
  • Coordinate hardware and software procurement activities, including gathering requirements, obtaining quotes, placing orders, tracking deliveries, and maintaining inventory records.
  • Manage the lifecycle of IT assets by tracking assigned equipment, warranty status, refresh schedules, software licensing, and disposal or replacement needs.
  • Assist with vendor coordination for end-user technology purchases, repairs, subscriptions, and support renewals to ensure timely delivery and cost-effective solutions.
  • Document support procedures, common fixes, asset records, and knowledge base content to improve service consistency and reduce repeat issues.
  • Escalate complex technical issues appropriately and collaborate with infrastructure, engineering, security, and operations teams to support broader IT needs, including maintaining familiarity with network protocols, technologies, and standards relevant to end-user support and connectivity.
  • Identify opportunities to improve support processes, standardization, procurement workflows, and the overall employee technology experience.

Compliance and Information Security
  • Protect company and customer data at all times.
  • Complete all required company training related to information security and data protection.
  • Adhere to security best practices, including prevention of phishing, shoulder surfing, and unauthorized data sharing.
  • Never record or share sensitive information without proper authorization and identity verification.
  • Maintain working knowledge of the Bank Secrecy Act (BSA) and ClearBalance policies supporting BSA compliance.
  • Perform all duties in full compliance with applicable laws, regulations, and ClearBalance policies.

Qualifications
  • Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or a related field, or equivalent combination of education and practical IT support experience.
  • 2-4 years of experience in help desk, desktop support, or IT support roles in a business environment.
  • Hands-on experience supporting Windows endpoints, common desktop peripherals, Microsoft 365 applications, and basic user account administration.
  • Working knowledge of hardware and software procurement processes, asset inventory management, software licensing, and equipment lifecycle tracking.
  • Experience with ticketing systems, remote support tools, and documenting troubleshooting steps, procedures, and user-facing instructions.
  • Strong customer service mindset with the ability to communicate clearly, follow through on issues, and support users with professionalism and patience.
  • Organized, detail-oriented, and able to manage multiple requests, priorities, and procurement tasks in a fast-paced environment.

Core Values Alignment
This role requires consistent demonstration of ClearBalance's Core Values:
  • Own the Outcome: Takes full accountability for results, closes loops, and drives issues through resolution rather than just identifying problems.
  • Do the Right Thing: Makes ethical, compliant decisions and speaks up early, even when the easier path would be faster or more convenient.
  • Be a Self-Starter: Acts with urgency and initiative, identifies opportunities, and takes action without waiting for direction.
  • Be Naturally Curious: Asks why, digs into data and processes, and looks beyond surface-level answers to deliver better outcomes.
  • Strive to Make Things Better: Continuously improves processes, reduces friction, and leaves things better than they were found.

Why ClearBalance
ClearBalance Healthcare is reimagining how patients pay for care. We partner with health systems nationwide to deliver solutions that improve affordability, transparency, and access-while supporting strong financial outcomes for providers.
Healthcare affordability is one of the most complex challenges in the industry today, spanning patient experience, financial services, and health system operations. At ClearBalance, we're building practical, scalable solutions that address real problems and have a direct impact on how care is accessed and paid for.
You'll join a growing, innovative company that operates at the intersection of healthcare, technology, and financial services. We build thoughtfully, collaborate closely with partners, and take a long-term approach to scaling the business the right way.
If you're looking for a place where the work is substantive, the environment is forward-thinking, and your contributions have real impact, ClearBalance is a place to build your career.

Apply