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Help Desk Assistant Jobs in Silver Spring, MD (NOW HIRING)

NuAxis LLC

Help Desk Specialist

Falls Church, VA · On-site

Maintain ticketing system records and meet SLA targets * Assist with IT asset inventory and logistics Required Qualifications * Associate's degree (Bachelor's preferred) * 2+ years of Help Desk ...

Hirekeyz Inc

Senior Help Desk Technician

Washington, DC · On-site

$22.75 - $30.50/hr

Senior Help Desk Technician Location:Washington, DC 20005 (Onsite) Type: Full-Time Overview We are ... Troubleshoot Windows and macOS laptops and desktops * Assist users with Google Workspace and ...

Veredus - DC

Teir 1 Help Desk

Herndon, VA

$20.50 - $27.75/hr

... Help Desk or Deskside support AND a MS Certification A qualified candidate will join a team who ... Perform analysis of problems and assist with corrective action to restore functionality. Work with ...

ActioNet

Help Desk Manager Level I

Rosslyn, VA · On-site

$165K/yr

Collaborate with IT teams to escalate and resolve system-wide issues. * Assist in the implementation of new help desk tools and technologies. * Foster a positive and professional work environment to ...

ActioNet

Help Desk Manager Level I

Arlington, VA · On-site

Collaborate with IT teams to escalate and resolve system-wide issues. * Assist in the implementation of new help desk tools and technologies. * Foster a positive and professional work environment to ...

ActioNet, Inc.

Help Desk Manager Level I

Rosslyn, VA · On-site

$165K/yr

Collaborate with IT teams to escalate and resolve system-wide issues. * Assist in the implementation of new help desk tools and technologies. * Foster a positive and professional work environment to ...

ActioNet

Help Desk Manager Level I

Rosslyn, VA · On-site

$165K/yr

Collaborate with IT teams to escalate and resolve system-wide issues. * Assist in the implementation of new help desk tools and technologies. * Foster a positive and professional work environment to ...

Integrated Resources INC

Help Desk Technician

Columbia, MD

$19.75 - $26.75/hr

Help Desk Technician Location: Columbia, MD Duration: 3 months to hire Responsibilities : Provide ... needed. Assist with creation of IDs including LAN, email, CURE, Web-applications, MPD, etc.

Howard University

Help Desk Technician

Washington, DC · On-site

$45K - $51K/yr

... * Assist in development and maintenance of end-user documentation, Knowledge Base articles ... Previous experience as an IT Help Desk Technician. Experience in conducting routine system ...

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All JobsHelp Desk JobsHelp Desk Assistant JobsHelp Desk Assistant Jobs in Silver Spring, MD

Help Desk Assistant information

See Silver Spring, MD salary details

$10

$21

$34

How much do help desk assistant jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for help desk assistant in Silver Spring, MD is $21.55, according to ZipRecruiter salary data. Most workers in this role earn between $18.12 and $23.85 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

More about Help Desk Assistant jobs
What are the most commonly searched types of Help Desk jobs in Silver Spring, MD? The most popular types of Help Desk jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Help Desk Assistant jobs? Cities near Silver Spring, MD with the most Help Desk Assistant job openings:
Help Desk Assistant jobs near you

Help Desk Specialist

NuAxis Innovations

Falls Church, VA • On-site

Other

Re-posted 3 days ago

Job description

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it’s a state of mind. We believe happy employees do amazing work, so join our team NOW. We are seeking a Help Desk Specialist to support enterprise IT operations in a federal environment. This role requires strong troubleshooting skills, responsiveness, and adherence to SLA-driven support models. Key Responsibilities Provide Tier 1 IT support to end users and system administrators Troubleshoot desktop, application, and network issues Manage Active Directory (accounts, permissions, group policies) Support Microsoft 365 and enterprise applications Provide mobile device support (iOS/Android, MDM) Perform device imaging, deployment, and lifecycle management Support VPN, remote access, and hybrid work environments Maintain ticketing system records and meet SLA targets Assist with IT asset inventory and logistics Required Qualifications Associate’s degree (Bachelor’s preferred) 2+ years of Help Desk / Desktop Support experience in enterprise IT Strong knowledge of Windows 10/11 and Microsoft 365 Experience with ticketing systems and remote support tools Preferred ITIL Foundation Experience supporting federal/government environments Familiarity with security frameworks (basic awareness of NIST standards) Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!! Our Profile: We are an IT company with a unique mission—to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture! #NAI #DICE

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