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Help Desk Coordinator Jobs in Silver Spring, MD (NOW HIRING)

RecruitTalent LLC.

Help Desk Lead

Washington, DC · On-site

$40 - $55/hr

The Contractor shall identify a full-time Help Desk Lead who will be responsible for overall management support and coordination for Help Desk support for Tier levels I/II/III, (e.g., Tier I (phone ...

Planet Depos

Help Desk Technician

Rockville, MD

$24.04 - $27/hr

They assist in coordinating PC hardware, software and peripheral installations, and upgrades. In ... HELP DESK TECHNICIAN ESSENTIAL FUNCTIONS: * Provide phone and helpdesk support for local and off ...

Planet Depos

Help Desk Technician

Rockville, MD · On-site

$24.04 - $27/hr

They assist in coordinating PC hardware, software and peripheral installations, and upgrades. In ... HELP DESK TECHNICIAN ESSENTIAL FUNCTIONS: * Provide phone and helpdesk support for local and off ...

Stanley Martin Homes

Help Desk Manager

Reston, VA · On-site

The Help Desk Manager will build structure, accountability, and consistency across the support ... Coordination * Coordinate support delivery across multiple companies, business units, and user ...

Chenega Corporation

Help Desk Supervisor

Ashburn, VA · On-site

Help Desk Supervisor Ashburn, VA (Remote) Are you ready to enhance your skills and build your ... Responsible for onsite coordination of Government-Furnished Equipment (GFE), including issuing ...

Chenega MIOS

Help Desk Supervisor

Ashburn, VA · On-site

Help Desk Supervisor Ashburn, VA (Remote) Are you ready to enhance your skills and build your ... Responsible for onsite coordination of Government-Furnished Equipment (GFE), including issuing ...

CSA Global LLC

Help Desk Manager

Washington, DC · On-site

Help Desk Leadership & Operations: Manage onsite IT Help Desk operations serving 21 directorates ... Enterprise Coordination & ACTR Oversight: Serve as the Assistant Customer Technical Representative ...

AMERICAN SYSTEMS

Help Desk Specialist Manager

Arlington, VA · On-site

$130K - $182K/yr

Serve as the escalation point and facilitator for severe, critical, recurring, or technically complex issues requiring coordination across support teams. * Train personnel on help desk systems, tools ...

CSA Global LLC

Help Desk Manager

Washington, DC · Hybrid

Help Desk Leadership & Operations: Manage onsite IT Help Desk operations serving 21 directorates ... Enterprise Coordination & ACTR Oversight: Serve as the Assistant Customer Technical Representative ...

AMERICAN SYSTEMS

Help Desk Specialist Manager

Arlington, VA · On-site

$130K - $182K/yr

Serve as the escalation point and facilitator for severe, critical, recurring, or technically complex issues requiring coordination across support teams. * Train personnel on help desk systems, tools ...

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Help Desk Coordinator information

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How much do help desk coordinator jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for help desk coordinator in Silver Spring, MD is $21.80, according to ZipRecruiter salary data. Most workers in this role earn between $16.88 and $24.86 per hour, depending on experience, location, and employer.

What does a help desk coordinator do?

A Help Desk Coordinator manages and oversees the daily operations of a help desk, ensuring that user issues and technical support requests are handled efficiently. They act as a liaison between customers or employees and the IT support team, assigning tickets, tracking progress, and ensuring timely resolution of problems. Additionally, Help Desk Coordinators may provide direct support, document issues, and help maintain customer satisfaction by following up on requests and monitoring service metrics.

What are some common challenges faced by help desk coordinators, and how can they effectively manage these challenges?

Help Desk Coordinators often encounter challenges such as managing high volumes of support requests, prioritizing tasks with limited resources, and ensuring timely communication between users and technical teams. To effectively manage these situations, it's important to utilize ticketing systems to track and prioritize issues, develop strong organizational skills, and foster clear communication across departments. Proactively setting expectations with users and regularly updating them on ticket status can also help minimize frustration and improve overall satisfaction.

What are the key skills and qualifications needed to thrive as a help desk coordinator, and why are they important?

To thrive as a Help Desk Coordinator, you need strong problem-solving abilities, technical knowledge of IT systems, and typically at least an associate degree in information technology or a related field. Familiarity with help desk ticketing systems (like ServiceNow or Zendesk), remote support tools, and certifications such as CompTIA A+ are commonly expected. Outstanding communication, patience, and organizational skills enable effective issue resolution and positive user experiences. These skills are vital for maintaining smooth IT operations and ensuring end users receive timely and efficient support.

What is the difference between Help Desk Coordinator vs Help Desk Technician?

AspectHelp Desk CoordinatorHelp Desk Technician
Primary RoleOversees support ticket processes, manages team workflows, and coordinates customer service efforts.Provides technical support, troubleshoots hardware/software issues, and assists end-users directly.
Required SkillsCustomer service, communication, team coordination, basic technical knowledge.Technical troubleshooting, hardware/software knowledge, problem-solving skills.
CertificationsCompTIA A+, ITIL Foundation, customer service certificationsCompTIA A+, HDI Support Center Analyst, Microsoft Certified
Work EnvironmentOffice setting, support centers, help desk teamsHelp desk, on-site or remote technical support

The Help Desk Coordinator focuses on managing support processes and team coordination, while the Help Desk Technician provides direct technical support to users. Both roles require technical knowledge and certifications, but their responsibilities differ in scope and focus.

What are the most commonly searched types of Help Desk jobs in Silver Spring, MD?

The most popular types of Help Desk jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Help Desk Coordinator jobs?

Cities near Silver Spring, MD with the most Help Desk Coordinator job openings:

Help Desk Coordinator jobs near you
Infographic showing various Help Desk Coordinator job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $45,338 per year, or $21.8 per hour.

Help Desk Coordinator

Adelphi, MD • On-site

Black Bear Technology Solutions
IT Services • 11 - 50 employees
Learn more about Black Bear Technology Solutionsexternal

Full-time

Re-posted 23 days ago

Job description

Help Desk Coordinator
Clearance Required: Secret Clearance
Locations: Adelphi, MD (Onsite)
Compensation: USD 50,000 - USD 60,000
Position Overview:
The Help Desk Coordinator oversees the processing and resolution of service requests and IT incidents. These roles utilize ITIL best practices and ServiceNow to ensure ticket queues are efficiently managed and service level agreements are met. This position supports seamless IT operations and contributes to improved user experiences across supported environments.
Key Responsibilities:
  • Oversee and manage the flow of service requests and incidents using ITIL-based practices.
  • Utilize ServiceNow to monitor ticket progress and maintain incident documentation.
  • Ensure timely problem recognition, research, isolation, resolution, and follow-up steps.
  • Resolve routine issues independently and escalate complex issues to Tier 2 or supervisory staff.
  • Collaborate with Service Desk Leads and IT teams to prioritize and coordinate resolution efforts.
  • Track and report service metrics to improve response and delivery times.
  • Continuously enhance the service desk operation with a focus on user experience and IT process improvement.
  • Train and provide guidance to junior personnel as needed.
  • Maintain efficiency and performance in incident management across enterprise support environments.

Required Qualifications:
•Experience: Minimum of 5 years in IT support or help desk operations
•Education: Bachelor's degree OR High School Diploma with an additional 2 years of experience
•Certifications (Required):
  • IAT II certification - CompTIA (Network+, Security+, or equivalent)

Black Bear Technology Solutions, LLC (B2TS), is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. B2TS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at B2TS are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. B2TS will not tolerate discrimination or harassment based on any of these characteristics.

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