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Help Desk Assistant Jobs in Arizona (NOW HIRING)

Yavapai College

Service Desk Agent - ITS

Prescott, AZ · On-site

$16/hr

Helpdesk Agents provide level one technical support over the phone or via remote desktop. Agents ... You will also assist with a wide range of presentation technology, audio-visual, and classroom ...

Yavapai College

Service Desk Agent - ITS

Prescott, AZ · On-site

$16/hr

Helpdesk Agents provide level one technical support over the phone or via remote desktop. Agents ... You will also assist with a wide range of presentation technology, audio-visual, and classroom ...

Monogram Health

Service Desk Team Lead

Tempe, AZ · On-site

Experience leading a team of 3-6 people in a service or help desk environment preferred ... assist with daily needs such as access to food, eating healthy, transportation, financial ...

Monogram Health

Service Desk Team Lead

Tempe, AZ · On-site

Experience leading a team of 3-6 people in a service or help desk environment preferred ... assist with daily needs such as access to food, eating healthy, transportation, financial ...

IES Holdings, Inc.

Helpdesk Administrator

Tempe, AZ · On-site

$25/hr

A Helpdesk Administrator also handles server and domain changes. Also, among the duties is ... Set up and maintain basic network operations, including assembly of network hardware and assist the ...

IES Communications

Helpdesk Administrator

Tempe, AZ · On-site

$21/hr

A Helpdesk Administrator also handles server and domain changes. Also, among the duties is ... assist the rest of the IT team with various tasks. • Set up devices for employees of IES. • ...

Raymond West

Administrative Assistant

Phoenix, AZ · On-site

$20 - $35/hr

The Administrative Assistant role is designed to support the Raymond West Operational/Service ... Manage and direct help desk tickets via the FreshService portal. * Support special accounting ...

Raymond West

Administrative Assistant

Phoenix, AZ · On-site

$20 - $35/hr

The Administrative Assistant role is designed to support the Raymond West Operational/Service ... Manage and direct help desk tickets via the FreshService portal. * Support special accounting ...

Marriott

Assistant Front Desk Manager

Scottsdale, AZ

$17.50 - $22/hr

... helping others to improve their knowledge or skills. Provides guidance and direction to ... Performs all duties at the Front Desk as necessary. Understands the functions of the Bell Staff ...

Marriott

Assistant Front Desk Manager

Scottsdale, AZ · On-site

$25.48 - $28.85/hr

... helping others to improve their knowledge or skills. • Provides guidance and direction to ... the Front Desk as necessary. • Understands the functions of the Bell Staff, Switchboard and ...

Marriott

Assistant Front Desk Manager

Scottsdale, AZ · On-site

$17.50 - $22/hr

... helping others to improve their knowledge or skills. Provides guidance and direction to ... Performs all duties at the Front Desk as necessary. Understands the functions of the Bell Staff ...

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All JobsHelp Desk JobsHelp Desk Assistant JobsHelp Desk Assistant Jobs in Arizona

Help Desk Assistant information

See Arizona salary details

$9

$19

$30

How much do help desk assistant jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for help desk assistant in Arizona is $19.42, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.49 per hour, depending on experience, location, and employer.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

What qualifications do I need for a help desk assistant?

Help desk assistants typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and operating systems. Strong communication skills, problem-solving abilities, and familiarity with ticketing systems or remote support tools are also important. Certifications such as CompTIA A+ can enhance job prospects but are not always required.
More about Help Desk Assistant jobs

What are the most commonly searched types of Help Desk jobs in Arizona?

The most popular types of Help Desk jobs in Arizona are:

What cities in Arizona are hiring for Help Desk Assistant jobs?

Cities in Arizona with the most Help Desk Assistant job openings:

Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, 2% Temporary, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $40,403 per year, or $19.4 per hour.

Service Desk Agent - ITS

Yavapai College

Prescott, AZ • On-site

$16/hr

Full-time

Re-posted 29 days ago

Job description

Description of Position Service desk agents support the mission of the department by providing technical support to the college community and by assisting ITS staff with operational and project completion tasks. This is the first point of contact for students, staff, and faculty in need of technical assistance. Helpdesk Agents provide level one technical support over the phone or via remote desktop.

Agents are also responsible for documenting incoming tickets and collaborating on the creation of knowledge base articles. This position is trained and supported by full-time helpdesk staff. You will be responsible for the care and maintenance of a wide range of computers and peripherals.

This includes pcs, macs, printers, and monitors. You will also assist with a wide range of presentation technology, audio-visual, and classroom technology, including projectors and document cameras. You will perform preventative maintenance in classrooms and computer labs.

This includes technology integration and installation projects encompassing physical installation, wiring and project site maintenance and cleanup. You will also assist with receiving and accounting for new equipment, shop care and maintenance, and other duties as assigned. This position will allow you to gain marketable work experience by working with Yavapai College staff, faculty, and affiliates in a group effort to support the mission, goals, and values of Yavapai College.

Minimum Expectations & Requirements All hiring documents must be completed prior to first work shift, including acceptable documentation for the I-9 Form Work with a diverse student population Exhibit patience and a positive attitude Demonstrate reliability and good customer service skills Demonstrate effective communication and interpersonal skills Demonstrate time management and organizational skills, and ability to complete a variety of tasks on immediate or extended timelines Maintain work area in a clean and organized manner Adhere to the code of confidentiality in certain cases where discretion should be used Adhere to Yavapai College Code of Conduct as well as FERPA guidelines Have a strong understanding of technology and the ability to use it effectively and efficiently Must have the following skills/characteristics: leadership, dependability, initiative, enthusiasm, discipline, and willingness to grow both personally and professionally Ability to safely climb ladders to service ceiling mounted equipment Preferred Skills & Abilities Prior work experience and/or transferable skills with computer hardware and software, AV technology, physical technology installation and/or system wiring. Prior work experience in customer service

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