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Help Desk Analyst Jobs in Riverside, CA (NOW HIRING)

Chapman University

Service Desk Assistant

Orange, CA · On-site

$16.50/hr

Posting Details Student Title Classification Information Quick Link Job Number SE208424 Position Information Department or Unit Name Service Desk Position Headcount 1 Position Title Service Desk ...

Redwood Trust Inc

Sr. Service Desk Engineer

Irvine, CA · On-site

$100K - $130K/yr

SERVICE DESK ENGINEER Redwood Trust, Inc. (NYSE: RWT) is a specialty finance company focused on ... Excellent communication, analytical, organizational, and troubleshooting skills. * Ability to ...

VSolvit

DATABASE ADMINISTRATOR

Norco, CA · On-site

$150K - $185K/yr

Track and analyze testing status and issue resolutions to improve system functionality * Generate detailed test reports and Help Desk performance reports, including lessons learned, corrective ...

ICONMA

IT Specialist

Irvine, CA · On-site

... analyze support requests and prioritize them based on impact • The discipline to actively manage help desk tickets and internal IT tasks without getting distracted by email, chat, or other ad-hoc ...

Stefanini Group

Team Leader I

Irvine, CA · On-site

... infrastructure outsourcing (help desk support and desktop services), systems integration ... Perform root cause analysis and identify opportunities to improve efficiencies * Ensure direct ...

HUB

ARC Service Analyst

Riverside, CA · On-site

$25 - $37/hr

ARC is the Accounting Help Desk for the Hub Financial Center (HFC), the centralized accounting team ... Strong analytical skills and enjoy research Possess a good eye for detail Are able to work ...

LayerCake

Dedicated Support Analyst II

Anaheim, CA · On-site

Dedicated Support Analyst II Location: Anaheim, CA Travel Requirement: Approximately 50-80 ... , help desk, or technical service delivery * Working knowledge of: * Windows and macOS ...

Boot Barn

Systems Support Analyst

Irvine, CA · On-site

$23 - $25/hr

SYSTEMS SUPPORT ANALYST REPORTS TO: IT MANAGER STATUS: NON-EXEMPT Summary Boot Barn is where ... Help Desk/System Administration experience in a corporate environment; retail highly preferred.

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Help Desk Analyst information

See Riverside, CA salary details

$15

$25

$37

How much do help desk analyst jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for help desk analyst in Riverside, CA is $25.13, according to ZipRecruiter salary data. Most workers in this role earn between $20.58 and $28.08 per hour, depending on experience, location, and employer.

What does a help desk analyst do?

A Help Desk Analyst is responsible for providing technical support and troubleshooting assistance to end-users experiencing issues with computer systems, software, or hardware. They typically respond to inquiries via phone, email, or chat, diagnose problems, and guide users through solutions or escalate issues to higher-level IT staff if necessary. Additionally, Help Desk Analysts may assist with setting up new equipment, maintaining records of support requests, and ensuring customer satisfaction with IT services.

What are the key skills and qualifications needed to thrive as a help desk analyst, and why are they important?

To thrive as a Help Desk Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant degree or IT certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure prompt, efficient support, leading to higher user satisfaction and smoother IT operations.

What are some common challenges faced by help desk analysts, and how can they be managed effectively?

Help Desk Analysts often encounter challenges such as managing high ticket volumes, addressing diverse technical issues, and balancing customer service with technical troubleshooting. Effective time management, clear communication, and utilizing knowledge base resources can help handle these demands. Building strong relationships with other IT team members also allows for efficient escalation and resolution of complex problems. Staying organized and proactive in learning about new technologies can further ease daily challenges and enhance performance in the role.

What is the difference between Help Desk Analyst vs Technical Support Specialist?

AspectHelp Desk AnalystTechnical Support Specialist
CertificationsCompTIA A+, HDI Support CenterCompTIA A+, Network+, Microsoft Certified
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, troubleshooting hardware/software
Industry UsageIT services, corporate supportIT, telecommunications, tech companies

Help Desk Analysts and Technical Support Specialists often share certifications and work environments, focusing on resolving user issues. While Help Desk Analysts typically handle initial support and customer inquiries, Technical Support Specialists may provide more in-depth technical troubleshooting. Both roles are essential in IT support, with overlapping skills but differing in scope and complexity.

Is a help desk analyst an entry level job?

Help desk analyst positions are often entry-level roles that require basic technical knowledge, customer service skills, and familiarity with troubleshooting hardware and software. Many employers provide on-the-job training, and certifications like CompTIA A+ can enhance prospects for candidates new to the field.

What are popular job titles related to Help Desk Analyst jobs in Riverside, CA?

For Help Desk Analyst jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching Help Desk Analyst jobs in Riverside, CA look for?

The top searched job categories for Help Desk Analyst jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Help Desk Analyst jobs?

Cities near Riverside, CA with the most Help Desk Analyst job openings:

Help Desk Analyst jobs near you
Infographic showing various Help Desk Analyst job openings in Riverside, CA as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $52,274 per year, or $25.1 per hour.

Service Desk Assistant

Chapman University

Orange, CA • On-site

$16.50/hr

Other

Re-posted 27 days ago

Chapman University rating

7.7

Company rating: 7.7 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

262nd of 620 rated colleges and universities

Job description

Posting Details
Student Title Classification Information
Quick Link
https://chapman.peopleadmin.com/postings/39971
Job Number
SE208424
Position Information
Department or Unit Name
Service Desk
Position Headcount
1
Position Title
Service Desk Assistant
Academic Year
Summer 2026
Term or Semester
Summer
Is this Role for an Undergrad or Grad Student?
Grad and Undergrad
Anticipated Pay Range
$16.50 - $16.50
Pay Range Information
Chapman University is required to provide a reasonable estimate of the compensation range for this position. This range takes into account a variety of factors that are considered in making compensation decisions, including experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. Salary offers are determined based on the final candidate's qualifications and experience, as well as internal equity and other internal factors. The anticipated pay range is not a promise of a particular wage.
On which Campus will this work be done?
Orange
Approved Supervisor
James Starks
Supervisor Email
Scheduling
Please use dates within Chapman Academic Calendar
(https://www.chapman.edu/academics/academic-calendar.aspx)
Desired Start Date
06/11/2026
Projected End Date
08/21/2026
Average number of hours per week
Up to 19 Hrs
Position Summary Information
Job Description Summary
The Service Desk Assistant plays a key role in providing support within the Leatherby Library to ensure seamless assistance for Chapman University end users.
Responsibilities
Service Desk Assistant Responsibilities
  • Offering guidance and troubleshooting for printing and computer-related issues in labs, classrooms, and public access areas.
  • Assisting with ID Keycard replacements.
  • Providing telephone and walk-up support documenting problems and providing solutions.
  • Recording end-user incidents and requests in the Service Desk ticketing system, adhering to established policies and procedures for task escalation and follow-up.
  • Maintaining a clean and organized environment by ensuring computer equipment, loaner laptops, and printers in the library are available and orderly.
  • Managing printers, ensuring functionality, and restocking paper and toner as needed.
  • Monitoring Chapman web and network services, as well as print queues, and promptly reporting service failures to the appropriate IS&T department.
  • Supporting equipment moves and computer deployments for labs and classrooms, including transporting equipment across campus.

Required Qualifications
Little to minimal prior experience. Ability to learn support process. Familiarity with Microsoft Office Suite.
Desired Qualifications
Candidates should have some knowledge or experience in these areas:
• Familiarity with the Orange campus buildings and office locations
• Windows 10/11
• MacOS
• Basic networking principles
• Microsoft Office suite
• Telephone etiquette
• Customer Service
Special Instructions to Applicants
Must have work availability: 8 am to 5 pm (Monday through Friday)
Budget Information
Is Federal work-study required?
With or Without FWS

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