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Help Desk Analyst Jobs in Riverside, CA (NOW HIRING)

Stefanini Group

Team Leader I

Irvine, CA · On-site

... infrastructure outsourcing (help desk support and desktop services), systems integration ... Perform root cause analysis and identify opportunities to improve efficiencies * Ensure direct ...

Prime Healthcare

IT Support Specialist II

Ontario, CA

$23.35 - $28/hr

Utilizes help desk software to keep an accurate account of all incoming calls. Routes call and ... Provides assistance to IT technicians and IT analysts. Maintains the proper skills necessary to ...

HMC Architects

Helpdesk Support Technician

Ontario, CA · On-site

$21.45 - $29.21/hr

Who We Are HMC Architects is an employee-owned design firm with an inherent desire to make a difference in our communities. As a purpose-driven brand based on values, our mission to design for good ...

Turion Space

Manager IT Operations

Irvine, CA · On-site

$150K - $185K/yr

... analysis and drive resolution for recurring problems * Define and maintain team runbooks, support workflows, SLAs, and tooling standards * Manage the help desk function (Jira Service Management ...

Turion Space

Manager IT Operations

Irvine, CA · On-site

$150K - $185K/yr

... analysis and drive resolution for recurring problems * Define and maintain team runbooks, support workflows, SLAs, and tooling standards * Manage the help desk function (Jira Service Management ...

TaxRise

IT Support Specialist

Irvine, CA

$28 - $30/hr

WHAT YOU'LL DO Help Desk & User Support: * Provide day-to-day operational support for a wide range ... Strong organizational, analytical, and problem-solving skills. * Possess excellent verbal and ...

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All JobsHelp Desk Analyst JobsHelp Desk Analyst Jobs in Riverside, CA

Help Desk Analyst information

See Riverside, CA salary details

$15

$25

$37

How much do help desk analyst jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for help desk analyst in Riverside, CA is $25.13, according to ZipRecruiter salary data. Most workers in this role earn between $20.58 and $28.08 per hour, depending on experience, location, and employer.

What does a Help Desk Analyst do?

A Help Desk Analyst is responsible for providing technical support and troubleshooting assistance to end-users experiencing issues with computer systems, software, or hardware. They typically respond to inquiries via phone, email, or chat, diagnose problems, and guide users through solutions or escalate issues to higher-level IT staff if necessary. Additionally, Help Desk Analysts may assist with setting up new equipment, maintaining records of support requests, and ensuring customer satisfaction with IT services.

What are some common challenges faced by Help Desk Analysts, and how can they be managed effectively?

Help Desk Analysts often encounter challenges such as managing high ticket volumes, addressing diverse technical issues, and balancing customer service with technical troubleshooting. Effective time management, clear communication, and utilizing knowledge base resources can help handle these demands. Building strong relationships with other IT team members also allows for efficient escalation and resolution of complex problems. Staying organized and proactive in learning about new technologies can further ease daily challenges and enhance performance in the role.

What are the key skills and qualifications needed to thrive as a Help Desk Analyst, and why are they important?

To thrive as a Help Desk Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant degree or IT certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure prompt, efficient support, leading to higher user satisfaction and smoother IT operations.

What is the difference between Help Desk Analyst vs Technical Support Specialist?

AspectHelp Desk AnalystTechnical Support Specialist
CertificationsCompTIA A+, HDI Support CenterCompTIA A+, Network+, Microsoft Certified
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, troubleshooting hardware/software
Industry UsageIT services, corporate supportIT, telecommunications, tech companies

Help Desk Analysts and Technical Support Specialists often share certifications and work environments, focusing on resolving user issues. While Help Desk Analysts typically handle initial support and customer inquiries, Technical Support Specialists may provide more in-depth technical troubleshooting. Both roles are essential in IT support, with overlapping skills but differing in scope and complexity.

What are popular job titles related to Help Desk Analyst jobs in Riverside, CA? For Help Desk Analyst jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Help Desk Analyst jobs in Riverside, CA look for? The top searched job categories for Help Desk Analyst jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Help Desk Analyst jobs? Cities near Riverside, CA with the most Help Desk Analyst job openings:
Help Desk Analyst jobs near you
Infographic showing various Help Desk Analyst job openings in Riverside, CA as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 83% Full Time, 9% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $52,274 per year, or $25.1 per hour.
Compliance Analyst

Compliance Analyst

Paramount Residential Mortgage Group

Corona, CA

$52K - $58K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 11 days ago

Job description

Overview

This position is responsible for supporting the compliance program by responding to compliance help desk tickets, adverse pipeline, and assisting with the ongoing administration of the compliance program.

PRMG offers a comprehensive benefits package for our full-time employees and their dependents, which includes medical, dental, vision, life insurance, short-term disability, long-term disability, a Health Savings Account (HSA), a Flexible Spending Account (FSA), and various other products, based on benefits eligibility, elections, and employee premiums. Upon hire, you will be eligible to enroll in all our company-sponsored benefit programs (Medical, Dental, Life, and Voluntary) on the first of the following month. After completing 60 days, you will be eligible to enroll in our 401(k) program on the first of the following month. Additionally, eligible employees may apply for job openings through PRMG's Internal and External Job Portal to request a transfer to a different department or position

Responsibilities

Own and manage the adverse action pipeline, ensuring compliance with ECOA requirements, timely issuance of notices, and accurate tracking and documentation for audit and regulatory review. Review and respond to compliance tickets through Freshdesk (or similar system), providing clear, accurate guidance and ensuring timely resolution and escalation when needed. Prepare and maintain exam-ready loan files and support documentation for internal audits, regulatory exams, and third-party reviews. Support and monitor compliance audits, including tracking findings, assisting with remediation efforts, and ensuring timely follow-up on corrective actions. Identify potential compliance risks through daily activities and escalating issues or recommend process improvements to management. Follow established compliance procedures, job aids, and regulatory guidelines in all assigned tasks. Perform other related duties as assigned.

Qualifications

Able to manage and respond to incidents in the Freshworks/similar ticketing system. Preferred experience with Encompass LOS and Mavent Excellent written communication skills Ability to familiarize users with PRMG operational and compliance practices. Self-motivated and dependable Excellent critical thinking skills, persistence, and follow-up Maintain elevated level of confidentiality. Knowledge of NMLS and analysis of loan officer and branch licensing information Working knowledge of the residential mortgage banking "alphabet soup" of laws and regulations including but not limited to TILA, TRID, QM/non-QM, RESPA, ECOA, high-cost requirements, state disclosure requirements, and ECOA.

Skills:

Proficient in MS Word, Excel, Outlook and Adobe Superior organizational and analytical skills with mindfulness and ability to work independently. 2-5 years of residential mortgage experience.

Travel:    

  • None
MinUSD $52,000.00/Yr.MaxUSD $58,000.00/Yr.Employment Type: FULL_TIME

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