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Help Desk Analyst Jobs in Riverside, CA (NOW HIRING)

GSI Environmental Inc

Helpdesk Technician

Irvine, CA · On-site

$60K - $73K/yr

Position Overview We are seeking a Help Desk Technician to serve as the dedicated on-site IT support for our Irvine, California office and as the primary IT point of contact for our West Coast ...

GSI Environmental Inc.

Helpdesk Technician

Irvine, CA · On-site

$60K - $73K/yr

Position Overview We are seeking a Help Desk Technician to serve as the dedicated on-site IT support for our Irvine, California office and as the primary IT point of contact for our West Coast ...

GSI Environmental Inc.

Helpdesk Technician

Irvine, CA · On-site

$21.25 - $28.75/hr

Position Overview We are seeking a Help Desk Technician to serve as the dedicated on-site IT support for our Irvine, California office and as the primary IT point of contact for our West Coast ...

JAMS

IT Support Analyst

Irvine, CA · On-site

Documents and tracks technical support requests in the help desk tracking system, ensuring timely updates and resolution of issues related to email, phone systems, user access, printers, and network ...

JAMS, Inc.

IT Support Analyst

Irvine, CA · On-site

Documents and tracks technical support requests in the help desk tracking system, ensuring timely updates and resolution of issues related to email, phone systems, user access, printers, and network ...

Optima Tax Relief

Helpdesk Technician

Santa Ana, CA · On-site

$18/hr

This role must also champion Optima's culture and Core Values and help to deliver the best customer experience. ESSENTIAL DUTIES & RESPONSIBILITIES The essential functions include, but are not ...

Turion Space

Manager IT Operations

Irvine, CA · On-site

... cause analysis and drive resolution for recurring problems • Define and maintain team runbooks, support workflows, SLAs, and tooling standards • Manage the help desk function (Jira Service ...

New

Turion Space

Manager IT Operations

Irvine, CA · On-site

... cause analysis and drive resolution for recurring problems • Define and maintain team runbooks, support workflows, SLAs, and tooling standards • Manage the help desk function (Jira Service ...

New

Hornet Acquisition Co LLC

Helpdesk Technician

Anaheim, CA · On-site

$70.30K - $80K/yr

Monday - Friday Pay: $70,304 - $80,000 per year The Helpdesk Technician requires deep technical expertise, strong problem-solving skills, and the ability to collaborate with other technology ...

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Help Desk Analyst information

See Riverside, CA salary details

$15

$25

$37

How much do help desk analyst jobs pay per hour?

As of May 28, 2026, the average hourly pay for help desk analyst in Riverside, CA is $25.13, according to ZipRecruiter salary data. Most workers in this role earn between $20.58 and $28.08 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Analyst, and why are they important?

To thrive as a Help Desk Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant degree or IT certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure prompt, efficient support, leading to higher user satisfaction and smoother IT operations.

What are some common challenges faced by Help Desk Analysts, and how can they be managed effectively?

Help Desk Analysts often encounter challenges such as managing high ticket volumes, addressing diverse technical issues, and balancing customer service with technical troubleshooting. Effective time management, clear communication, and utilizing knowledge base resources can help handle these demands. Building strong relationships with other IT team members also allows for efficient escalation and resolution of complex problems. Staying organized and proactive in learning about new technologies can further ease daily challenges and enhance performance in the role.

What does a Help Desk Analyst do?

A Help Desk Analyst is responsible for providing technical support and troubleshooting assistance to end-users experiencing issues with computer systems, software, or hardware. They typically respond to inquiries via phone, email, or chat, diagnose problems, and guide users through solutions or escalate issues to higher-level IT staff if necessary. Additionally, Help Desk Analysts may assist with setting up new equipment, maintaining records of support requests, and ensuring customer satisfaction with IT services.

What is the difference between Help Desk Analyst vs Technical Support Specialist?

AspectHelp Desk AnalystTechnical Support Specialist
CertificationsCompTIA A+, HDI Support CenterCompTIA A+, Network+, Microsoft Certified
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, troubleshooting hardware/software
Industry UsageIT services, corporate supportIT, telecommunications, tech companies

Help Desk Analysts and Technical Support Specialists often share certifications and work environments, focusing on resolving user issues. While Help Desk Analysts typically handle initial support and customer inquiries, Technical Support Specialists may provide more in-depth technical troubleshooting. Both roles are essential in IT support, with overlapping skills but differing in scope and complexity.

What are popular job titles related to Help Desk Analyst jobs in Riverside, CA? For Help Desk Analyst jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Help Desk Analyst jobs in Riverside, CA look for? The top searched job categories for Help Desk Analyst jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Help Desk Analyst jobs? Cities near Riverside, CA with the most Help Desk Analyst job openings:
Help Desk Analyst jobs near you

Helpdesk Technician

GSI Environmental Inc

Irvine, CA • On-site

$60K - $73K/yr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Helpdesk Technician

Irvine, CA - Ivine, CA 92618

Overview

Salary Range $60,000.00 - $73,000.00 Salary/year

Description

About Us

GSI is a privately held, employee-owned company offering superior compensation, benefits, and professional development. GSI is highly respected nationally and internationally for the quality of its professional environmental services and the technically advanced projects it has completed over its 39 years of operation.

GSI employs cross-disciplinary teams of environmental engineers and scientists, including toxicologists, geologists, hydrogeologists, ecologists, chemists, oceanographers, and data scientists with seamless collaboration over both technical disciplines and offices. Headquartered in Houston, Texas, GSI operates offices in Texas (Austin and Houston), California (Irvine, the San Francisco Bay Area, and Folsom), Washington (Olympia), Montana (Missoula and Helena), Colorado (Lakewood), North Carolina (Raleigh), and New York (Syracuse). Our talented staff of environmental professionals perform projects nationwide and internationally.

Position Overview

We are seeking a Help Desk Technician to serve as the dedicated on-site IT support for our Irvine, California office and as the primary IT point of contact for our West Coast employees and offices. While you will work closely with and be supported by the broader IT team headquartered in Houston, this role requires a high degree of independence, professionalism, and ownership of day-to-day IT needs locally.

Key Responsibilities

  • Provide first-level technical support to users via in-person assistance, phone, email, or chat
  • Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, applications, and network connectivity
  • Log, track, and document all help desk requests using the company's ticketing system
  • Escalate unresolved issues to the appropriate internal teams or third-party vendors
  • Set up and configure hardware and software for new hires and assist with IT onboarding
  • Maintain and update IT asset inventory and software licensing records
  • Assist in maintaining user accounts, email, and access permissions
  • Support conference room technology, video conferencing tools, and AV equipment
  • Maintain technical documentation and user guides for common issues and solutions
  • Collaborate with the Houston IT team on system updates, cybersecurity practices, and organization-wide IT projects.
Qualifications/Requirements
  • Associate degree in Information Technology, Computer Science, or a related field (or equivalent experience)
  • Proficiency with Windows OS, Microsoft 365, and common business applications
  • Familiarity with networking fundamentals (DNS, DHCP, VPN, etc.)
  • Strong problem-solving skills and the ability to clearly explain technical issues to non-technical users
  • Excellent customer service and communication skills
  • Ability to prioritize tasks and manage time effectively in a fast-paced environment
  • Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar (plus)

Work Schedule & Environment

  • On-site presence required 5 days a week in the Irvine office
  • Standard office environment with occasional lifting of equipment (up to 25 lbs)
  • May require occasional after-hours or weekend support during upgrades or outages
  • Routine collaboration with the Houston-based IT team and remote support to West Coast teams/offices

Exact salary will depend on level of education and relevant experience.

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