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Help Desk Analyst Jobs in Riverside, CA (NOW HIRING)

UFC Gym

IT Help Desk Associate

Brea, CA · On-site

$70K/yr

Creates and manages IT help desk tickets as a foundation for issue tracking and resolution ... Ability to perform root cause analysis, diagnose technical issues, and implement effective ...

UFC Gym

IT Help Desk Associate

Corona, CA · On-site

$70K/yr

Creates and manages IT help desk tickets as a foundation for issue tracking and resolution ... Ability to perform root cause analysis, diagnose technical issues, and implement effective ...

Nexaminds

Service Desk L1

Orange, CA

$22 - $30/hr

Orange, CA (On -Site) Qualifications we are looking for: * 2+ years of experience in IT Help Desk, Service Desk, or Technical Support roles * Experience supporting Windows operating systems ...

Onsite Computing, Inc

Level 0 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

Help set up and configure new hardware and software for clients. * Provide support for network connectivity issues. * Document and track support requests and resolutions in our ticketing system ...

Onsite Computing

Level 0 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

Help set up and configure new hardware and software for clients. * Provide support for network connectivity issues. * Document and track support requests and resolutions in our ticketing system ...

GSI Environmental Inc.

Helpdesk Technician

Irvine, CA

$21.25 - $28.75/hr

Position Overview We are seeking a Help Desk Technician to serve as the dedicated on-site IT support for our Irvine, California office and as the primary IT point of contact for our West Coast ...

GSI Environmental Inc.

Helpdesk Technician

Irvine, CA · On-site

$60K - $73K/yr

Position Overview We are seeking a Help Desk Technician to serve as the dedicated on-site IT support for our Irvine, California office and as the primary IT point of contact for our West Coast ...

Snap-on Inc

Tech Support Analyst l

Tustin, CA · On-site

$55K - $65K/yr

The Tech Support Analyst provides exceptional technical support to customers, resellers, and ... Maintain detailed records using help desk software and internal tracking systems. * Support ...

Snap-on Inc

Tech Support Analyst l

Tustin, CA

$55K - $65K/yr

The Tech Support Analyst provides exceptional technical support to customers, resellers, and ... Maintain detailed records using help desk software and internal tracking systems. * Support ...

Snap-on Inc

Tech Support Analyst l

Tustin, CA · On-site

$55K - $65K/yr

The Tech Support Analyst provides exceptional technical support to customers, resellers, and ... Maintain detailed records using help desk software and internal tracking systems. * Support ...

Tech Guardian

Be Seen First

MSP Helpdesk Supervisor

Lake Elsinore, CA · On-site

$70K - $85K/yr

Help improve service desk workflows, ticket handling standards, SOPs, and client communication templates * Assist with onboarding and training new technical team members * Identify skill gaps and ...

Redwood Trust Inc

Sr. Service Desk Engineer

Irvine, CA · On-site

$100K - $130K/yr

SERVICE DESK ENGINEER Redwood Trust, Inc. (NYSE: RWT) is a specialty finance company focused on ... Excellent communication, analytical, organizational, and troubleshooting skills. * Ability to ...

Maximus

Junior CIC Analyst

Pomona, CA · On-site

The Junior CIC Analyst supports 24x7 Command and Incident Center operations by executing routine ... Job-Specific Minimum Requirements - 1+ years of experience in IT support, help desk, or operations ...

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All JobsHelp Desk Analyst JobsHelp Desk Analyst Jobs in Riverside, CA

Help Desk Analyst information

See Riverside, CA salary details

$15

$25

$37

How much do help desk analyst jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for help desk analyst in Riverside, CA is $25.13, according to ZipRecruiter salary data. Most workers in this role earn between $20.58 and $28.08 per hour, depending on experience, location, and employer.

What does a Help Desk Analyst do?

A Help Desk Analyst is responsible for providing technical support and troubleshooting assistance to end-users experiencing issues with computer systems, software, or hardware. They typically respond to inquiries via phone, email, or chat, diagnose problems, and guide users through solutions or escalate issues to higher-level IT staff if necessary. Additionally, Help Desk Analysts may assist with setting up new equipment, maintaining records of support requests, and ensuring customer satisfaction with IT services.

What are some common challenges faced by Help Desk Analysts, and how can they be managed effectively?

Help Desk Analysts often encounter challenges such as managing high ticket volumes, addressing diverse technical issues, and balancing customer service with technical troubleshooting. Effective time management, clear communication, and utilizing knowledge base resources can help handle these demands. Building strong relationships with other IT team members also allows for efficient escalation and resolution of complex problems. Staying organized and proactive in learning about new technologies can further ease daily challenges and enhance performance in the role.

What are the key skills and qualifications needed to thrive as a Help Desk Analyst, and why are they important?

To thrive as a Help Desk Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant degree or IT certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure prompt, efficient support, leading to higher user satisfaction and smoother IT operations.

What is the difference between Help Desk Analyst vs Technical Support Specialist?

AspectHelp Desk AnalystTechnical Support Specialist
CertificationsCompTIA A+, HDI Support CenterCompTIA A+, Network+, Microsoft Certified
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, troubleshooting hardware/software
Industry UsageIT services, corporate supportIT, telecommunications, tech companies

Help Desk Analysts and Technical Support Specialists often share certifications and work environments, focusing on resolving user issues. While Help Desk Analysts typically handle initial support and customer inquiries, Technical Support Specialists may provide more in-depth technical troubleshooting. Both roles are essential in IT support, with overlapping skills but differing in scope and complexity.

What are popular job titles related to Help Desk Analyst jobs in Riverside, CA? For Help Desk Analyst jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Help Desk Analyst jobs in Riverside, CA look for? The top searched job categories for Help Desk Analyst jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Help Desk Analyst jobs? Cities near Riverside, CA with the most Help Desk Analyst job openings:
Help Desk Analyst jobs near you
Infographic showing various Help Desk Analyst job openings in Riverside, CA as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 83% Full Time, 9% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $52,274 per year, or $25.1 per hour.
Help Desk Technician II (Onsite)

Help Desk Technician II (Onsite)

Cristek Interconnects LLC

Anaheim, CA • On-site

$28 - $30.50/hr

Full-time

Re-posted 2 days ago

Job description

Join a Team That Connects Critical Missions
At Cristek, we design and manufacture high-performance interconnect solutions that support some of the world's most demanding aerospace, defense, space, and industrial applications. For more than 40 years, our commitment to innovation, quality, and customer success has earned us the trust of leading organizations across critical industries. Cristek combines the agility of a growing organization with the resources and stability of a global manufacturing platform. Our culture is built on Accountability, Collaboration, and Empowerment (ACE), where team members are encouraged to contribute ideas, solve problems, and make a meaningful impact every day. If you enjoy helping others, solving technical challenges, and supporting the technology that keeps a business running, we'd like to hear from you.
Position Summary The Help Desk Technician II provides technical support to team members across office, engineering, and manufacturing environments. This role serves as a key resource for diagnosing and resolving hardware, software, application, and system issues while delivering exceptional customer service. The successful candidate will work independently to resolve routine and moderately complex technical problems, support user onboarding and technology deployments, maintain IT assets and documentation, and help ensure secure, reliable technology services across multiple locations.
What You'll Do
Provide technical support for workstations, laptops, mobile devices, printers, Microsoft 365, and business applications. Diagnose and resolve hardware, software, account access, and connectivity issues through phone, email, remote support, and ticketing systems. Support Active Directory, Microsoft Entra ID, user provisioning, password management, and access administration. Configure, deploy, maintain, and upgrade end-user hardware and software. Assist with onboarding and offboarding activities, including equipment deployment and account setup. Support ERP and manufacturing-related applications and coordinate issue resolution with vendors and internal stakeholders. Document incidents, service requests, system changes, and resolutions within the IT service management platform. Assist with endpoint security, patching activities, software updates, and cybersecurity best practices. Identify recurring issues and contribute to process improvements, technical documentation, and knowledge base resources. Partner with IT team members and business leaders to deliver reliable and efficient technology services.
Requirements
What We're Looking For
  • Associate degree in Information Technology, Computer Science, or a related field preferred.
  • 2-4 years of experience in help desk, desktop support, or technical support roles.
  • Experience supporting Windows operating systems, Microsoft 365, Active Directory, Microsoft Entra ID, printers, and business applications.
  • Familiarity with networking fundamentals, remote support tools, ticketing systems, and endpoint management solutions.
  • Strong troubleshooting, analytical, and problem-solving skills.
  • Excellent customer service and communication skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Experience supporting manufacturing, aerospace, defense, or regulated industries is a plus.

Why Cristek?
  • Opportunity to support technology that enables critical aerospace and defense missions.
  • Collaborative, team-oriented culture built on Accountability, Collaboration, and Empowerment.
  • Exposure to a wide range of technologies, systems, and business operations.
  • Career growth opportunities within a growing organization.
  • Competitive compensation and comprehensive benefits package.

Additional Requirements
This position requires access to information and hardware subject to International Traffic in Arms Regulations (ITAR). Applicants must qualify as a U.S. Person under ITAR regulations, including U.S. Citizens, U.S. Permanent Residents, Political Asylees, or Refugees. Cristek is an Equal Opportunity Employer committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic.
Salary Description
$28.00-$30.50

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