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Help Desk Analyst Jobs in Riverside, CA (NOW HIRING)

Onsite Computing

Level 2 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

As a Hybrid Level 2 Help Desk Technician, you will provide advanced technical support and troubleshooting for a variety of IT issues. You will work both remotely and on-site, ensuring that our ...

RICEFW Technologies

Help Desk & End User Support

Wildomar, CA · On-site

$19.50 - $26.25/hr

Furnish a responsive IT help desk reachable hours a day, 7 days a week, including holidays. Offer unlimited remote technical support for City staff via phone, email, or remote login tools at all ...

Acra Lending

IT Help Desk

Irvine, CA · On-site

$70K - $80K/yr

Summary The IT Help Desk Specialist plays a crucial role in supporting the organization's technology operations and end-user experience. This position provides front-line technical support across ...

Acra Lending

IT Help Desk

Irvine, CA · On-site

Summary The IT Help Desk Specialist plays a crucial role in supporting the organization's technology operations and end-user experience. This position provides front-line technical support across ...

Change Lending

Help Desk Technician III

Anaheim, CA · On-site

$35 - $40/hr

Essential Job Duties/Responsibilities: The following job functions are not all-inclusive. The employee will be required to perform other job-related tasks/responsibilities as requested. Job duties ...

Kura Sushi

IT Help Desk Technician Level 1

Irvine, CA · Hybrid

The IT Help Desk Technician Level 1 is responsible for the support of IT systems for restaurants ... competencies: • Analytical - Uses intuition and experience to complement data. • Problem ...

Kura Sushi

IT Help Desk Technician Level 1

Irvine, CA · On-site

$24 - $30/hr

The IT Help Desk Technician Level 1 is responsible for the support of IT systems for restaurants ... competencies: • Analytical - Uses intuition and experience to complement data. • Problem ...

Kura Sushi

IT Help Desk Technician Level 2

Irvine, CA · Hybrid

$18 - $30/hr

The IT Help Desk Technician Level 2 is responsible for providing more advanced technical support to ... and analytical skills, with a demonstrated ability to resolve complex technical issues. • ...

Kura Sushi

IT Help Desk Technician Level 2

Irvine, CA · On-site

$18 - $30/hr

The IT Help Desk Technician Level 2 is responsible for providing more advanced technical support to ... and analytical skills, with a demonstrated ability to resolve complex technical issues. • ...

Onsite Computing

Level 0 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

Help set up and configure new hardware and software for clients. * Provide support for network connectivity issues. * Document and track support requests and resolutions in our ticketing system ...

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Help Desk Analyst information

See Riverside, CA salary details

$15

$25

$37

How much do help desk analyst jobs pay per hour?

As of May 28, 2026, the average hourly pay for help desk analyst in Riverside, CA is $25.13, according to ZipRecruiter salary data. Most workers in this role earn between $20.58 and $28.08 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Analyst, and why are they important?

To thrive as a Help Desk Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant degree or IT certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure prompt, efficient support, leading to higher user satisfaction and smoother IT operations.

What are some common challenges faced by Help Desk Analysts, and how can they be managed effectively?

Help Desk Analysts often encounter challenges such as managing high ticket volumes, addressing diverse technical issues, and balancing customer service with technical troubleshooting. Effective time management, clear communication, and utilizing knowledge base resources can help handle these demands. Building strong relationships with other IT team members also allows for efficient escalation and resolution of complex problems. Staying organized and proactive in learning about new technologies can further ease daily challenges and enhance performance in the role.

What does a Help Desk Analyst do?

A Help Desk Analyst is responsible for providing technical support and troubleshooting assistance to end-users experiencing issues with computer systems, software, or hardware. They typically respond to inquiries via phone, email, or chat, diagnose problems, and guide users through solutions or escalate issues to higher-level IT staff if necessary. Additionally, Help Desk Analysts may assist with setting up new equipment, maintaining records of support requests, and ensuring customer satisfaction with IT services.

What is the difference between Help Desk Analyst vs Technical Support Specialist?

AspectHelp Desk AnalystTechnical Support Specialist
CertificationsCompTIA A+, HDI Support CenterCompTIA A+, Network+, Microsoft Certified
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, troubleshooting hardware/software
Industry UsageIT services, corporate supportIT, telecommunications, tech companies

Help Desk Analysts and Technical Support Specialists often share certifications and work environments, focusing on resolving user issues. While Help Desk Analysts typically handle initial support and customer inquiries, Technical Support Specialists may provide more in-depth technical troubleshooting. Both roles are essential in IT support, with overlapping skills but differing in scope and complexity.

What are popular job titles related to Help Desk Analyst jobs in Riverside, CA? For Help Desk Analyst jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Help Desk Analyst jobs in Riverside, CA look for? The top searched job categories for Help Desk Analyst jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Help Desk Analyst jobs? Cities near Riverside, CA with the most Help Desk Analyst job openings:
Help Desk Analyst jobs near you
Level 2 Help Desk Technician

Level 2 Help Desk Technician

Onsite Computing

Corona, CA • On-site

$20.75 - $28/hr

Full-time

Posted 14 days ago

Job description

Salary: 26-35

About Us: Onsite Computing is a leading Managed Service Provider (MSP) in Southern California dedicated to delivering top-notch IT solutions and support to our clients. We pride ourselves on our commitment to excellence and our ability to foster a collaborative and innovative work environment.

Job Summary:As a Hybrid Level 2 Help Desk Technician, you will provide advanced technical support and troubleshooting for a variety of IT issues. You will work both remotely and on-site, ensuring that our clients receive timely and effective assistance. You will also mentor Level 1 technicians and assist with more complex technical challenges.

Key Responsibilities:

  • Respond to and resolve escalated client inquiries via phone, email, and chat in a professional and timely manner.
  • Diagnose and resolve advanced hardware, software, and network issues for clients.
  • Escalate complex issues to Level 3 support or specialized teams as needed.
  • Document all client interactions and troubleshooting steps in the ticketing system.
  • Assist with the setup, configuration, and maintenance of hardware and software.
  • Provide training and guidance to Level 1 technicians and clients on IT-related topics.
  • Monitor and maintain client systems to ensure optimal performance and security.
  • Collaborate with team members to share knowledge and improve processes.
  • Participate in on-call rotation and provide after-hours support as needed.

Qualifications:

  • Associates degree in IT or related field; bachelors degree preferred.
  • 2-4 years of experience in a help desk or technical support role.
  • Strong knowledge of Windows and Mac operating systems.
  • Familiarity with common software applications, networking concepts, and IT infrastructure.
  • Excellent communication and customer service skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving skills and attention to detail.
  • Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator, AWS) are a plus.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Flexible work environment with remote work options.
  • Supportive and collaborative team culture.