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Help Desk Analyst Jobs in Riverside, CA (NOW HIRING)

Onsite Computing

Level 2 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

As a Hybrid Level 2 Help Desk Technician, you will provide advanced technical support and troubleshooting for a variety of IT issues. You will work both remotely and on-site, ensuring that our ...

Yum

IT Helpdesk Analyst

Irvine, CA · On-site

$22.88 - $26/hr

Based in our Irvine, CA Support Center and reporting to the Manager of our Helpdesk. This person ... The Service Desk Analyst is expected to provide excellent customer service while troubleshooting ...

The Habit Burger Grill

IT Helpdesk Analyst

Irvine, CA · On-site

$22.88 - $26/hr

Based in our Irvine, CA Support Center and reporting to the Manager of our Helpdesk. This person ... The Service Desk Analyst is expected to provide excellent customer service while troubleshooting ...

Qcells

IT Help Desk Lead

Irvine, CA · On-site +1

$106K - $117K/yr

We are looking for an IT Help Desk Lead to join our IT team to serve as the primary point of contact for desktop support, new-hire onboarding, and network/infrastructure coordination across our U.S ...

Qcells

IT Help Desk Lead

Irvine, CA · On-site

$106K - $117K/yr

We are looking for an IT Help Desk Lead to join our IT team to serve as the primary point of contact for desktop support, new-hire onboarding, and network/infrastructure coordination across our U.S ...

Onsite Computing

Level 0 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

Help set up and configure new hardware and software for clients. * Provide support for network connectivity issues. * Document and track support requests and resolutions in our ticketing system ...

Connection

Helpdesk Support Technician

Brea, CA · On-site

$29/hr

Position Overview Our client, a well-established company in the heavy civil construction industry, is seeking a Help Desk Support Technician to join their IT team. This is an excellent opportunity ...

Anthro SoCal

Accessibility Desk Staff

Ontario, CA · On-site

$18.75 - $25.50/hr

In this staff-level role, you will remain seated at a stationary service desk to provide specialized guest assistance, answer questions regarding the venue's accessibility features, and help ...

GSI Environmental Inc.

Helpdesk Technician

Irvine, CA

$21.25 - $28.75/hr

Position Overview We are seeking a Help Desk Technician to serve as the dedicated on-site IT support for our Irvine, California office and as the primary IT point of contact for our West Coast ...

GSI Environmental Inc.

Helpdesk Technician

Irvine, CA · On-site

$60K - $73K/yr

Position Overview We are seeking a Help Desk Technician to serve as the dedicated on-site IT support for our Irvine, California office and as the primary IT point of contact for our West Coast ...

Carrington

Mortgage Wire Desk, II Analyst

Anaheim, CA · On-site

$24 - $33.65/hr

The Mortgage Wire Desk Analyst ll, will be responsible for assisting the Treasury department with ... Customized training programs to help you advance your career. * Employee referral bonuses so you'll ...

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Showing results 21-40

All JobsHelp Desk Analyst JobsHelp Desk Analyst Jobs in Riverside, CA

Help Desk Analyst information

See Riverside, CA salary details

$15

$25

$37

How much do help desk analyst jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for help desk analyst in Riverside, CA is $25.13, according to ZipRecruiter salary data. Most workers in this role earn between $20.58 and $28.08 per hour, depending on experience, location, and employer.

What does a help desk analyst do?

A Help Desk Analyst is responsible for providing technical support and troubleshooting assistance to end-users experiencing issues with computer systems, software, or hardware. They typically respond to inquiries via phone, email, or chat, diagnose problems, and guide users through solutions or escalate issues to higher-level IT staff if necessary. Additionally, Help Desk Analysts may assist with setting up new equipment, maintaining records of support requests, and ensuring customer satisfaction with IT services.

What are the key skills and qualifications needed to thrive as a help desk analyst, and why are they important?

To thrive as a Help Desk Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant degree or IT certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure prompt, efficient support, leading to higher user satisfaction and smoother IT operations.

What are some common challenges faced by help desk analysts, and how can they be managed effectively?

Help Desk Analysts often encounter challenges such as managing high ticket volumes, addressing diverse technical issues, and balancing customer service with technical troubleshooting. Effective time management, clear communication, and utilizing knowledge base resources can help handle these demands. Building strong relationships with other IT team members also allows for efficient escalation and resolution of complex problems. Staying organized and proactive in learning about new technologies can further ease daily challenges and enhance performance in the role.

What is the difference between Help Desk Analyst vs Technical Support Specialist?

AspectHelp Desk AnalystTechnical Support Specialist
CertificationsCompTIA A+, HDI Support CenterCompTIA A+, Network+, Microsoft Certified
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, troubleshooting hardware/software
Industry UsageIT services, corporate supportIT, telecommunications, tech companies

Help Desk Analysts and Technical Support Specialists often share certifications and work environments, focusing on resolving user issues. While Help Desk Analysts typically handle initial support and customer inquiries, Technical Support Specialists may provide more in-depth technical troubleshooting. Both roles are essential in IT support, with overlapping skills but differing in scope and complexity.

Is a help desk analyst an entry level job?

Help desk analyst positions are often entry-level roles that require basic technical knowledge, customer service skills, and familiarity with troubleshooting hardware and software. Many employers provide on-the-job training, and certifications like CompTIA A+ can enhance prospects for candidates new to the field.

What are popular job titles related to Help Desk Analyst jobs in Riverside, CA?

For Help Desk Analyst jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching Help Desk Analyst jobs in Riverside, CA look for?

The top searched job categories for Help Desk Analyst jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Help Desk Analyst jobs?

Cities near Riverside, CA with the most Help Desk Analyst job openings:

Help Desk Analyst jobs near you
Infographic showing various Help Desk Analyst job openings in Riverside, CA as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $52,274 per year, or $25.1 per hour.

Level 1 Help Desk Technician

Onsite Computing, Inc

Corona, CA • Hybrid

$20.75 - $28/hr

Full-time

Re-posted 10 days ago

Job description

About Us: Onsite Computing is a leading Managed Service Provider (MSP) in Southern California dedicated to delivering top-notch IT solutions and support to our clients. We pride ourselves on our commitment to excellence and our ability to foster a collaborative and innovative work environment.

Job Summary:As a Hybrid Level 1 Help Desk Technician, you will be the first point of contact for our clients, providing technical support and troubleshooting for a variety of IT issues. You will work both remotely and on-site, ensuring that our clients receive timely and effective assistance.

Key Responsibilities:

  • Respond to client inquiries via phone, email, and chat in a professional and timely manner.
  • Diagnose and resolve hardware, software, and network issues for clients.
  • Escalate complex issues to Level 2 or Level 3 support as needed.
  • Document all client interactions and troubleshooting steps in the ticketing system.
  • Assist with the setup and configuration of new hardware and software.
  • Provide basic training and guidance to clients on IT-related topics.
  • Monitor and maintain client systems to ensure optimal performance and security.
  • Collaborate with team members to share knowledge and improve processes.

Qualifications:

  • High school diploma or equivalent; Associates degree in IT or related field preferred.
  • 1-2 years of experience in a help desk or technical support role.
  • Strong knowledge of Windows and Mac operating systems.
  • Familiarity with common software applications and networking concepts.
  • Excellent communication and customer service skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving skills and attention to detail.
  • Relevant certifications (e.g., CompTIA A+, Network+, Microsoft, AWS) are a plus.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Flexible work environment with remote work options.
  • Supportive and collaborative team culture.

Apply