ZipRecruiter

Log In

1

Help Desk Advisor Jobs (NOW HIRING)

Connection

Help Desk Supervisor

Glens Falls, NY · On-site

$75K - $89K/yr

... help desk ticketing systems, and Active Directory. A basic understanding of networking is ... advised that Connection will never offer a position of employment without a complete interview ...

Connection

Help Desk Supervisor

Glens Falls, NY

$75K - $89K/yr

... help desk ticketing systems, and Active Directory. A basic understanding of networking is ... advised that Connection will never offer a position of employment without a complete interview ...

K Group Companies

Help Desk Level 1

Grand Rapids, MI

$19.25 - $26/hr

Help Desk Agent The Help Desk role at K Group is a pivotal position responsible for efficiently ... trusted advisor to our community. As a local, 3rd generation family-owned business, we pride ...

K Group Companies

Help Desk Level 1

Grand Rapids, MI · On-site

$19.25 - $26/hr

Help Desk Agent The Help Desk role at K Group is a pivotal position responsible for efficiently ... trusted advisor to our community. As a local, 3rd generation family-owned business, we pride ...

K Group Companies

Help Desk Level 2

Grand Rapids, MI · On-site

$19.25 - $26/hr

Help Desk Agent The Help Desk role at K Group is a pivotal position responsible for efficiently ... trusted advisor to our community. As a local, 3rd generation family-owned business, we pride ...

K Group Companies

Help Desk Level 2

Grand Rapids, MI · On-site

$19.25 - $26/hr

Help Desk Agent The Help Desk role at K Group is a pivotal position responsible for efficiently ... trusted advisor to our community. As a local, 3rd generation family-owned business, we pride ...

K Group Companies

Help Desk Level 2

Grand Rapids, MI · On-site

$19.25 - $26/hr

Help Desk Agent The Help Desk role at K Group is a pivotal position responsible for efficiently ... trusted advisor to our community. As a local, 3rd generation family-owned business, we pride ...

K Group Companies

Help Desk Level 2

Grand Rapids, MI

$19.25 - $26/hr

Help Desk Agent The Help Desk role at K Group is a pivotal position responsible for efficiently ... trusted advisor to our community. As a local, 3rd generation family-owned business, we pride ...

K Group Companies

Help Desk Level 1

Grand Rapids, MI · On-site

$19.25 - $26/hr

Help Desk Agent The Help Desk role at K Group is a pivotal position responsible for efficiently ... trusted advisor to our community. As a local, 3rd generation family-owned business, we pride ...

K Group Companies

Help Desk Level 1

Grand Rapids, MI

$19.25 - $26/hr

Help Desk Agent The Help Desk role at K Group is a pivotal position responsible for efficiently ... trusted advisor to our community. As a local, 3rd generation family-owned business, we pride ...

Collabera

Help Desk Analyst

Ashburn, VA

$21 - $28.75/hr

... advisor on contingent work, for four consecutive years. Position Details: Location: Ashburn, VA ... a technical customer support/helpdesk environment. Demonstrated analytical abilities in ...

next page

Showing results 1-20

People also search for

All JobsHelp Desk Advisor Jobs

Help Desk Advisor information

See salary details

$11K

$68.1K

$145K

How much do help desk advisor jobs pay per year?

As of Jun 7, 2026, the average yearly pay for help desk advisor in the United States is $68,103.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,000.00 and $64,500.00 per year, depending on experience, location, and employer.

What jobs make $3,000 a month without a degree?

Help Desk Advisor roles typically require technical skills and customer service experience but often do not require a college degree. These positions can pay around $3,000 or more per month, especially with certifications like CompTIA A+ or Network+. Success depends on experience, certifications, and the work environment, often involving shift work or on-call duties.

What is the difference between Help Desk Advisor vs Help Desk Technician?

AspectHelp Desk AdvisorHelp Desk Technician
Required CredentialsTypically an associate degree or relevant certifications (e.g., CompTIA A+)Usually an associate degree or certifications like CompTIA A+
Work EnvironmentCustomer service-focused, often in call centers or support desksTechnical support, troubleshooting hardware/software issues
Employer & Industry UsageIT support departments across various industriesIT support teams in organizations, service providers
Common Search & ComparisonCustomer service, client support rolesTechnical troubleshooting, hardware/software support

Help Desk Advisors primarily focus on customer service and client communication, providing guidance and support. Help Desk Technicians are more technically oriented, troubleshooting hardware and software issues. Both roles require similar certifications and work environments, but their focus differs—advisors emphasize communication, while technicians focus on technical problem-solving.

What cities are hiring for Help Desk Advisor jobs? Cities with the most Help Desk Advisor job openings:
What states have the most Help Desk Advisor jobs? States with the most job openings for Help Desk Advisor jobs include:
Help Desk Advisor jobs near you
Infographic showing various Help Desk Advisor job openings in the United States as of May 2026, with employment types broken down into 94% Full Time, and 6% Part Time. Highlights an 86% Physical, 5% Hybrid, and 9% Remote job distribution, with an average salary of $68,103 per year, or $32.7 per hour.

Help Desk Supervisor

Connection

Glens Falls, NY • On-site

$75K - $89K/yr

Full-time

Medical, Retirement, PTO

Posted 23 days ago

Job description

Overview
What We Do
We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That's what we do. We're the IT Department's IT Department.
Who We Are
Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It's what makes Connection unique-what drives us to innovate and create technology solutions that stand apart from the crowd. We'd love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.
Why You Should Join Us
You'll find supportive teammates and a rewarding career at Connection-plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees' emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You'll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Responsibilities
Requirements:
  • Supervise the IT Support team, overseeing workflow, scheduling, performance, and professional development. Provide coaching and encouragement for continuous improvement and career growth.
  • Manage IT Support operations, including call center management and ticket system administration, ensuring timely and efficient resolution of user issues. Provide regular monthly reporting to management for strategic decision-making.
  • Collaborate with other departments to improve new hire orientation and training. Identify training needs, create materials, and lead sessions to ensure employees are equipped with the necessary IT skills.
  • Ensure users are supported with a thorough understanding of IT equipment and networks. Organize troubleshooting efforts and facilitate equipment repair when necessary.
  • Oversee user account administration, including permissions and access rights in Active Directory. Maintain accurate documentation and IT forms for account setup and updates.
  • Stay informed of company policies and IT procedures. Assist with the implementation of new technologies and ongoing system upgrades.
  • Develop and maintain standard operating procedures (SOPs), training materials, and other documentation to support IT operations.
  • Cultivate and maintain strong relationships with vendors to secure high-quality products and services.

Min
USD $75,000.00/Yr.
Max
USD $89,000.00/Yr.
Qualifications
Qualifications:
  • Bachelor's degree in Information Technology or related field, or equivalent experience.
  • Minimum of 8 years of experience in IT support, with at least 3 years in a senior or supervisory role.
  • Proficiency with Windows, Microsoft 365 applications and administration, call center management tools, help desk ticketing systems, and Active Directory. A basic understanding of networking is beneficial, though this role does not include network or server management.
  • Exceptional interpersonal and communication skills-able to build strong relationships and communicate effectively with staff, vendors, and management.
  • Effective prioritization and organizational skills to manage multiple tasks and meet deadlines.
  • Experience in creating and delivering training materials.

"Because of the possibility for fraudulent job postings on many popular job boards, please be advised that Connection will never offer a position of employment without a complete interview process, communication with a live person, and a signed offer letter."
"Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time."

Apply