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Help Desk Advisor Jobs (NOW HIRING)

Nabholz Construction Services

Help Desk Support

Conway, AR · On-site

$17.50 - $23.75/hr

Advise user on appropriate action. * Follow standard help desk procedures. * Follow up with customers and users to ensure complete resolution of issues. * Redirect problems to correct resource.

Koniag, Inc.

Part-Time Help Desk Technician

Arlington, VA · On-site

$28 - $32/hr

... and advise on new and emerging technologies. * Ability to use qualitative and quantitative ... help desk program effectiveness. * Specialized knowledge of Microsoft software products, skill in ...

kgs

Part-Time Help Desk Technician

Arlington, VA · On-site

$23 - $31/hr

... and advise on new and emerging technologies. * Ability to use qualitative and quantitative ... help desk program effectiveness. * Specialized knowledge of Microsoft software products, skill in ...

kgs

Part-Time Help Desk Technician

Arlington, VA · On-site

$23 - $31/hr

... and advise on new and emerging technologies. * Ability to use qualitative and quantitative ... help desk program effectiveness. * Specialized knowledge of Microsoft software products, skill in ...

Collabera

Help Desk Analyst

Ashburn, VA · On-site

$21 - $28.75/hr

... advisor on contingent work, for four consecutive years. Position Details: Location: Ashburn, VA ... a technical customer support/helpdesk environment. Demonstrated analytical abilities in ...

Eliassen Group

Senior Help Desk Technician

Washington, DC · On-site

$28 - $32/hr

On-site 5 days/week in Washington, DC Our client seeks a Senior Help Desk Technician to deliver ... Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its ...

Elevance Health

Help Desk Analyst I

Indianapolis, IN · Hybrid

$19.50 - $26.75/hr

Help Desk Analyst I Help Desk Analyst I Location: This role requires associates to be in-office 1 - ... IFT > IT Infrastructure & Support Please be advised that Elevance Health only accepts resumes for ...

Wightman

IT Help Desk Technician

Kalamazoo, MI · On-site

IT Help Desk Technician Position Purpose: At Wightman, we rely on our IT systems to help us create ... We have a dynamic team of over 200 professionals that work to analyze, advise, design, and deliver ...

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Help Desk Advisor information

See salary details

$11K

$68.1K

$145K

How much do help desk advisor jobs pay per year?

As of Sep 9, 2026, the average yearly pay for help desk advisor in the United States is $68,103.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,000.00 and $64,500.00 per year, depending on experience, location, and employer.

What is the difference between Help Desk Advisor vs Help Desk Technician?

AspectHelp Desk AdvisorHelp Desk Technician
Required CredentialsTypically an associate degree or relevant certifications (e.g., CompTIA A+)Usually an associate degree or certifications like CompTIA A+
Work EnvironmentCustomer service-focused, often in call centers or support desksTechnical support, troubleshooting hardware/software issues
Employer & Industry UsageIT support departments across various industriesIT support teams in organizations, service providers
Common Search & ComparisonCustomer service, client support rolesTechnical troubleshooting, hardware/software support

Help Desk Advisors primarily focus on customer service and client communication, providing guidance and support. Help Desk Technicians are more technically oriented, troubleshooting hardware and software issues. Both roles require similar certifications and work environments, but their focus differs—advisors emphasize communication, while technicians focus on technical problem-solving.

What does a Help Desk Advisor do?

A Help Desk Advisor provides technical support and assistance to users experiencing hardware, software, or network issues. They troubleshoot problems, offer solutions, and may document incidents using ticketing systems, often working in a help desk or support center environment. Strong communication skills and knowledge of common IT tools are essential for this role.

What qualifications do I need for a help desk advisor?

Help desk advisors typically need a high school diploma or equivalent, along with strong communication and problem-solving skills. Technical knowledge of computer systems, operating systems, and common software is often required, and certifications such as CompTIA A+ can enhance job prospects.

What cities are hiring for Help Desk Advisor jobs?

Cities with the most Help Desk Advisor job openings:

What states have the most Help Desk Advisor jobs?

States with the most job openings for Help Desk Advisor jobs include:

What are popular job titles related to Help Desk Advisor jobs?

For Help Desk Advisor jobs, the most frequently searched job titles are:

Help Desk Advisor jobs near you
Infographic showing various Help Desk Advisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $68,103 per year, or $32.7 per hour.

Help Desk Support

Conway, AR • On-site

Nabholz Construction Services
Construction • 1 - 5K employees
Learn more about Nabholz Construction Servicesexternal

$17.50 - $23.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Job description

Originally founded as a small construction company in 1949, Nabholz is now a team of more than 1,900 industry leading professionals working together to serve our clients, communities, and each other. Over the last 75+ years, we've grown into a national multi-service contractor offering a full range of construction, industrial, civil, and environmental services.
We are proud to offer you:
  • Medical, Dental and Vision Care
  • 401(k) Retirement Savings Plan with Company Matching Contributions
  • Long-Term Disability Insurance
  • Company-Paid Life Insurance
  • Supplemental Voluntary Life and Accidental Death and Dismemberment Insurance
  • Dependent Voluntary Life Insurance
  • Accident Recovery
  • Flexible Spending Accounts
  • Paid Holidays and Vacation
  • Direct Deposit
  • Wellness Program with Incentives

Summary:
Provides support to all end users on a variety of issues. Identifies, researches, and resolves end user technical problems. Requires wide degree of creativity and latitude. Conforms to corporate policies and procedures, upholds ethical standards, and exemplifies corporate values, with an emphasis on integrity and service.
Essential Duties and Responsibilities:
  • Respond to requests for technical assistance in person, via phone, chat, or email.
  • Provides assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, operating systems, and cloud services.
  • Research questions using available information resources.
  • Advise user on appropriate action.
  • Follow standard help desk procedures.
  • Follow up with customers and users to ensure complete resolution of issues.
  • Redirect problems to correct resource.
  • Identify and escalate situations requiring urgent attention.
  • Track and route problems and requests and document resolutions.
  • Provide technical assistance to computer users.
  • Regional travel to office or job sites may be required.
  • This job is safety sensitive for medical marijuana purposes.
  • All other tasks as assigned.

Education/Skill Requirements:
  • Associate degree - Info systems or Business or related field preferred.
  • 1+ years' experience in IT field.
  • Familiar with a wide variety of Info Systems concepts, practices, and procedures.
  • Working knowledge of IT systems, e.g., Windows, Microsoft 365, iOS, etc.
  • Basic understanding of AD, DNS, DHCP for end-user needs.
  • Understanding of routers, switches, wireless, and security technologies
  • Strong interpersonal skills and problem-solving ability.
  • Excellent verbal/written communication/presentation and negotiation skills.
  • Excellent troubleshooting and diagnostic skills.
  • Positive and must work well in a team.
  • Provide consistent, high-quality support to all customers.
  • Helpful and proactive manner with a service orientation.

Physical Demands:
  • Ability to continuously sit, stand, or walk.
  • Ability to bend, squat, climb stairs, ladders, and lift occasionally.
  • Ability to lift up to 25 pounds occasionally.

Work environment:
  • Office, job site, job trailer, or field office.

AA/EOE. Women, Minorities, Veterans, and Disabled People Encouraged to Apply
Nabholz is an Equal Opportunity Employer and does not discriminate on the basis of sex, race, color, religion, sexual orientation, national origin, cultural heritage, ancestry, political belief, age, marital status, pregnancy, physical or mental disability, protected veteran status or any other characteristic protected by federal, state, or local laws.
Employment at Nabholz is subject to post offer, pre-employment drug testing. Nabholz is a drug-free workplace and an E-Verify employer. The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental, or similar duties which may be required from day-to-day.
Accessibility: If you need help accessing this page, please contact:
Phone: 501-505-5800
Email: empserv@nabholz.com
As an Equal Opportunity Employer, decisions to hire and promote are made without regard to race, religion, color, sex, national origin, age, disability, veteran status, or any other classification as proscribed by federal, state or local law.
If you want to view the Know Your Rights: Workplace Discrimination is Illegal poster, please choose your language: English - Spanish - Arabic - Chinese

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