Do you want to shape the future of fintech and healthtech? Energized by challenges and inspired by bold goals? Ready to elevate your career alongside driven and talented colleagues? If that sounds like you, explore a career at Alegeus today.
Opportunity Happens Here.
Employer Services Representative
Join our team at Alegeus, where you'll experience unmatched opportunity and a culture that cares deeply about succeeding together. As an Employer Services Representative, you'll deliver exceptional service and optimize operations to make a real difference. We focus on enhancing our partner's experience, solving challenges creatively, and building trust with our partners. Make an impactful contribution in a role that values operational excellence and partner relationships!
OPPORTUNITY HAPPENS HERE - REALIZE YOURS
Alongside the best and the brightest, you will regularly:
- Deliver exceptional service by responding to employer inquiries (HR leaders, brokers, account managers) via phone and email, ensuring timely and professional resolution.
- Maintain service excellence by meeting key performance metrics, including customer satisfaction scores, ticket resolution timelines, call queue adherence, and quality assurance standards.
- Identify trends in recurring issues, share insights with leadership, and promote self-service tools to reduce escalations and enhance the employer experience.
- Support employers with eligibility updates (new hires, changes, terminations) and assist in resolving technical issues related to payroll funding, HSA deposits, and EDI/sFTP transmissions.
- Collaborate with internal teams to escalate and resolve member-level and employer-level issues, ensuring a seamless and positive customer experience.
- Build and maintain expertise in Alegeus platforms and consumer-directed benefits (HSA, HRA, FSA), staying current on product updates and industry changes through training and self-learning.
ESSENTIAL SKILLS FOR CREATING A LASTING IMPACT
Alegeus colleagues are known as problem-solvers, risk-takers, and innovative thinkers. As an Employer Services Representative, these skills are essential for success:
- Abilities: Strong problem-solving and de-escalation skills; ability to thrive in a fast-paced environment while maintaining professionalism and delivering high-quality outcomes. Proficient in Microsoft Office (Outlook, Word, Excel) and familiar with collaboration tools like WebEx, Teams, or Zoom.
- Experience: 1-3 years of customer service or client support experience in a professional setting required. Experience supporting employer groups, senior-level contacts, or decision makers preferred. Background in health insurance, consumer-directed benefits (HSA, HRA, FSA), or regulated industries is highly desirable.
- Education: Bachelor's degree or equivalent education and/or work experience preferred.
- Location: 25% Hybrid in Maitland, FL
#LI-JL1
#LI-Hybrid
BECAUSE WE CARE, WE OFFER:
- A flexible work environment
- Competitive salaries, paid vacation, and holidays
- Robust professional development programs
- Comprehensive health, wellness, and financial packages
SHARED AMBITION. INSPIRED FUTURE.
At Alegeus, our success is guided by our aligned vision and values-it is how we work together and collaborate to achieve our goals.
- People First. We pride ourselves in bringing talented people together and treating one another with care.
- Partner Powered. We are committed to empowering our partners, knowing our success is shared and we win as one.
- Always Advancing. We are driven by potential and relentlessly determined to achieve our goals.
"I truly believe that people who are well-skilled and talented can go wherever they want in this company. We want to create the best place anyone has ever worked." - Alegeus employee
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We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.
The posted salary range reflects the minimum and maximum target for this position's compensation grade and represents a blended range across our three hub locations: Florida, Massachusetts, and Wisconsin. Within this range, individual compensation is determined based on a variety of factors, including but not limited to job-related skills, experience, and education. This range may also be adjusted based on geographic location and market conditions. In addition to base salary, total compensation may include bonuses, incentive plans, and a comprehensive benefits package.
Position Compensation Range:
$13.51 - $22.98
Alegeus may use AI technology during candidate interviews. The uses include recording, note-taking, and summarizing candidate interviews. The information generated by the AI technology will be used by Alegeus during the hiring process. If you wish to opt out of having AI technology transcribe your interview, please notify your recruiter in advance of the interview. Otherwise, by agreeing to an interview with us, you consent to the use of AI technology during your interview.