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Global Merchant & Network Services (GMNS) powers the American Express global payments network, enabling more than $1.9 trillion in annual spend across 170+ markets. The GMNS Product organization is responsible for delivering products, capabilities, and partnerships that enable merchants, acquirers, issuers, ISVs, payment facilitators, and other ecosystem partners to connect to and leverage the American Express Network with speed, scale, and reliability.

This Director role is a critical member of the GMNS Product Business Operations team and will be responsible for leading key risk and control-related Product Governance processes across the GMNS Product organization. The successful candidate will drive governance, operational excellence, and risk management activities that ensure products and capabilities are developed, launched, refreshed, maintained, and retired in accordance with enterprise policies, risk frameworks, and regulatory expectations.

The Director will serve as a key partner to Product, Control Management, GCO, Compliance, Risk, Technology, Operations, and other first- and second-line stakeholders to maintain a robust and sustainable product governance framework. The role will own product inventory management, support New Product Approval (AEMP54) governance, and partner closely with the GMNS Product partners to strengthen Product Lifecycle Governance from ideation through retirement.

In addition to leading New Product Governance and Product Lifecycle Governance activities, the Director will serve as a flexible Business Operations leader capable of supporting a broad range of governance and risk management priorities, including Issue and ORE management, remediation oversight, RCSA execution, audit and exam coordination, and policy and regulatory change initiatives as organizational priorities evolve. This individual will be expected to flex across priorities and provide leadership support wherever the organization's risk, governance, operational excellence, or regulatory needs require additional focus. 

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

• Significant experience in Product Governance, Product Operations, Business Operations, Risk Management, Control Management, or related disciplines
• Strong understanding of product lifecycle management, governance frameworks, operational processes, and risk management practices
• Experience leading complex cross-functional initiatives and partnering across Product, Technology, Risk, Compliance, Control Management, Operations, Audit, and other business functions
• Strong execution and process-management skills with the ability to bring structure to ambiguity, manage competing priorities, and deliver high-quality outcomes
• Exceptional written, verbal, and executive communication skills, with the ability to influence stakeholders and drive alignment across diverse teams
• Strong analytical and problem-solving skills, coupled with sound judgment, attention to detail, and a focus on data quality and operational excellence
• Advanced proficiency in Microsoft Excel and PowerPoint

 Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions. 

• Lead risk and control-related GMNS Product Governance activities, including New Product Approval, Product Lifecycle Governance, and ongoing governance execution in partnership with Product teams, Product Growth, Control Management, Compliance, Risk, GCO, Technology, and other stakeholders
• Own and maintain the GMNS Product Inventory, including inventory refreshes, taxonomy management, periodic reviews, governance reporting, and overall data quality to support transparency and effective oversight
• Establish management reporting, governance insights, executive communications, and leadership materials that provide visibility into product governance priorities, inventory health, and key organizational initiatives
• Develop and enhance governance processes, standards, and operating procedures that enable scalable, efficient, and sustainable product oversight
• Partner with Control Management and other stakeholders to support broader risk, governance, and business management programs, as needed
• Support governance-related initiatives, issue resolution efforts, remediation activities, and other operational priorities, as needed
• Assist with audits, exams, policy implementation efforts, regulatory change initiatives, and other cross-functional activities impacting the GMNS Product organization, as needed