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Health Insurance Call Center Jobs in Remote, OR (NOW HIRING)

Inizio Engage

Licensed Team Lead (RN)

OR · On-site

... Health Insurance Portability and Accountability Act (HIPAA). What do you need for this position? * Current RN License * Five years' experience supervising within a Call Center, preferably in Team ...

Umpqua Health

Director, Customer Care

Roseburg, OR · On-site

$113K - $132K/yr

Ensure call center operations meet contractual service level standards, quality metrics, and ... Health Equity & Community Engagement * Promote culturally and linguistically appropriate services ...

Umpqua Health

Director, Customer Care

Roseburg, OR · On-site

$113K - $132K/yr

Ensure call center operations meet contractual service level standards, quality metrics, and ... Health Equity & Community Engagement * Promote culturally and linguistically appropriate services ...

Driveline

Master Merchandiser

Bandon, OR · On-site

$14.80/hr

We also provide a full-service call center to help if you get hung up and need assistance in-store ... Health insurance (waiting period and eligibility criteria apply) If you or someone you know would ...

Driveline

Master Merchandiser

Lakeside, OR · On-site

$14.80/hr

We also provide a full-service call center to help if you get hung up and need assistance in-store ... Health insurance (waiting period and eligibility criteria apply) If you or someone you know would ...

Driveline

Master Merchandiser

Port Orford, OR · On-site

$14.80/hr

We also provide a full-service call center to help if you get hung up and need assistance in-store ... Health insurance (waiting period and eligibility criteria apply) If you or someone you know would ...

Umpqua Health

Customer Care Specialist

Roseburg, OR · On-site

$41K - $46K/yr

Experience working in healthcare, insurance, or public service settings. * Strong communication ... Proficiency using multiple systems simultaneously, including call center or case management ...

Umpqua Health

Customer Care Specialist

Roseburg, OR · On-site

$41K - $46K/yr

Experience working in healthcare, insurance, or public service settings. * Strong communication ... Proficiency using multiple systems simultaneously, including call center or case management ...

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All JobsHealth Insurance Call Center JobsHealth Insurance Call Center Jobs in Remote, OR

Health Insurance Call Center information

See Remote, OR salary details

$10

$17

$24

How much do health insurance call center jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for health insurance call center in Remote, OR is $17.89, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Health Insurance Call Center vs Health Insurance Customer Service Representative?

AspectHealth Insurance Call CenterHealth Insurance Customer Service Representative
CredentialsHigh school diploma or equivalent; training on insurance policiesHigh school diploma or equivalent; certification may be preferred
Work EnvironmentCall center setting, often in a corporate officeOffice environment, interacting directly with clients or via phone
Employer & IndustryInsurance companies, third-party administratorsInsurance providers, healthcare organizations
Common Search & ComparisonFocuses on call center operations, volume, and support rolesEmphasizes direct customer interaction and service quality

The main difference is that a Health Insurance Call Center role typically involves handling high-volume calls in a centralized setting, focusing on support and information dissemination. In contrast, a Health Insurance Customer Service Representative often interacts directly with clients, providing personalized assistance. Both roles require similar credentials but differ mainly in scope and work environment.

What does a Health Insurance Call Center representative do?

A Health Insurance Call Center representative assists customers with inquiries about their health insurance policies, such as coverage details, claims, billing, and enrollment. They provide information, resolve issues, and guide callers through processes related to their health insurance plans. Representatives often handle a high volume of calls, requiring strong communication and problem-solving skills. Their role is crucial in ensuring customer satisfaction and helping people understand their health insurance benefits.

What are the key skills and qualifications needed to thrive as a Health Insurance Call Center Representative, and why are they important?

To thrive as a Health Insurance Call Center Representative, you need a solid understanding of health insurance policies, benefits, and claims processes, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes HIPAA certification is typically required. Outstanding communication, patience, and problem-solving abilities help you excel in assisting diverse callers and resolving issues efficiently. These skills ensure accurate information delivery, customer satisfaction, and compliance within a high-volume, regulated environment.

What are some common challenges faced by Health Insurance Call Center representatives, and how can they be managed?

Health Insurance Call Center representatives often handle high call volumes and interact with customers who may be frustrated or anxious about their coverage. Balancing empathy with efficiency while navigating complex policy details can be challenging. To manage these demands, representatives typically receive comprehensive training, utilize knowledge bases and digital tools, and rely on support from team leads or supervisors. Regular team meetings and ongoing professional development also help staff stay updated on policy changes and improve customer service skills.
What job categories do people searching Health Insurance Call Center jobs in Remote, OR look for? The top searched job categories for Health Insurance Call Center jobs in Remote, OR are:
Health Insurance Call Center jobs near you
Infographic showing various Health Insurance Call Center job openings in Remote, OR as of June 2026, with employment types broken down into 4% As Needed, 81% Full Time, 13% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $37,220 per year, or $17.9 per hour.

Contact/Call Center Representative, Records and Library

ASRC Federal Holding

OR • On-site, Remote

$15 - $18.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

ASRC Federal rating

7.7

Company rating: 7.7 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

192nd of 352 rated engineering

Job description

ASRC Federal is a leading government contractor furthering missions in space, public health and defense. As an Alaska Native owned corporation, our work helps secure an enduring future for our shareholders. Join our team and discover why we are a top veteran employer and Certified Great Place to Work™
Agile Decision Sciences (ADS,) a subsidiary of ASRC Federal, is seeking a Call Center/Contact Center professional with one year of supervisory or "lead" experience and an associate or bachelor's degree. If you have been a team lead over volunteers or team members in the retail or food industry, or if you have worked as a Library Aide/Technician we encourage you to apply to this position. ASRC Federal proudly supports the Environmental Protection Agency (EPA) on a nationwide contract providing library and records management services We offer a culture that provides professional development and team collaboration.
Requirements:
  • Associate or bachelor's degree and one (1) year of experience that has been as a team lead, or supervisor in a library/records environment, or an office, contact/call center, retail, or food industry.
  • Experience with MS Office including SharePoint.
  • Excellent customer service skills with proven communication skills for dealing with the general public over the phone and in email correspondence.
  • Ability to answer incoming calls from the Public related to a variety of topics related to the EPA.
  • Call or Contact Center experience or switchboard experience is a strong plus.
  • Experience with Avaya phone system is a plus.
  • Ability to pass a government background investigation which requires Permanent Residency or US Citizenship.

Responsibilities:
  • Responds to customer inquiries and ensures prompt customer service to the public trying to access different areas of the EPA.
  • Utilizes Excel to capture notes on resolving phone calls.
  • Return voice mail messages left overnight in a prompt fashion.

We invest in the lives of our employees, both in and out of the workplace, by providing competitive pay and benefits packages. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law. The salary offered will depend on several factors including, but not limited to, relevant experience, skills, education, geographic location, internal equity, business needs, and other factors permitted by law. Posted pay ranges are a general guideline only and are not a guarantee of compensation or salary.
EEO Statement
ASRC Federal and its Subsidiaries are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law.

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