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Health Insurance Call Center Jobs in Remote, OR (NOW HIRING)

AMR

Paramedic

Myrtle Point, OR · On-site

Assess each call situation to determine the best course of action while working with progressive ... Health insurance * Life insurance * Paid time off * Vision insurance * Full-time and part-time ...

AMR

Emergency Response Paramedic

Myrtle Point, OR

Assess each call situation to determine the best course of action while working with progressive ... Health insurance * Life insurance * Paid time off * Vision insurance * Full-time and part-time ...

AMR

Paramedic

Winston, OR · On-site

Assess each call situation to determine the best course of action while working with progressive ... Health insurance * Life insurance * Paid time off * Vision insurance * Full-time and part-time ...

AMR

Paramedic

Myrtle Creek, OR · On-site

Assess each call situation to determine the best course of action while working with progressive ... Health insurance * Life insurance * Paid time off * Vision insurance * Full-time and part-time ...

AMR

Paramedic

Riddle, OR · On-site

Assess each call situation to determine the best course of action while working with progressive ... Health insurance * Life insurance * Paid time off * Vision insurance * Full-time and part-time ...

AMR

Emergency Response Paramedic

Myrtle Point, OR · On-site

Assess each call situation to determine the best course of action while working with progressive ... Health insurance * Life insurance * Paid time off * Vision insurance * Full-time and part-time ...

AMR

Paramedic - Grants Pass

Winston, OR

Assess each call situation to determine the best course of action while working with progressive ... Health insurance * Life insurance * Paid time off * Vision insurance * Full-time and part-time ...

AMR

Emergency Response Paramedic

Myrtle Creek, OR · On-site

Assess each call situation to determine the best course of action while working with progressive ... Health insurance * Life insurance * Paid time off * Vision insurance * Full-time and part-time ...

AMR

Emergency Response Paramedic

Myrtle Creek, OR · On-site

Assess each call situation to determine the best course of action while working with progressive ... Health insurance * Life insurance * Paid time off * Vision insurance * Full-time and part-time ...

AMR

Paramedic

Winston, OR · On-site

Assess each call situation to determine the best course of action while working with progressive ... Health insurance * Life insurance * Paid time off * Vision insurance * Full-time and part-time ...

AMR

Paramedic

Winston, OR · On-site

Assess each call situation to determine the best course of action while working with progressive ... Health insurance * Life insurance * Paid time off * Vision insurance * Full-time and part-time ...

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All JobsHealth Insurance Call Center JobsHealth Insurance Call Center Jobs in Remote, OR

Health Insurance Call Center information

See Remote, OR salary details

$10

$17

$24

How much do health insurance call center jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for health insurance call center in Remote, OR is $17.89, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What does a health insurance call center representative do?

A Health Insurance Call Center representative assists customers with inquiries about their health insurance policies, such as coverage details, claims, billing, and enrollment. They provide information, resolve issues, and guide callers through processes related to their health insurance plans. Representatives often handle a high volume of calls, requiring strong communication and problem-solving skills. Their role is crucial in ensuring customer satisfaction and helping people understand their health insurance benefits.

What are the key skills and qualifications needed to thrive as a health insurance call center representative?

To thrive as a Health Insurance Call Center Representative, you need a solid understanding of health insurance policies, benefits, and claims processes, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes HIPAA certification is typically required. Outstanding communication, patience, and problem-solving abilities help you excel in assisting diverse callers and resolving issues efficiently. These skills ensure accurate information delivery, customer satisfaction, and compliance within a high-volume, regulated environment.

What are some common challenges faced by health insurance call center representatives, and how can they be managed?

Health Insurance Call Center representatives often handle high call volumes and interact with customers who may be frustrated or anxious about their coverage. Balancing empathy with efficiency while navigating complex policy details can be challenging. To manage these demands, representatives typically receive comprehensive training, utilize knowledge bases and digital tools, and rely on support from team leads or supervisors. Regular team meetings and ongoing professional development also help staff stay updated on policy changes and improve customer service skills.

What is the difference between Health Insurance Call Center vs Health Insurance Customer Service Representative?

AspectHealth Insurance Call CenterHealth Insurance Customer Service Representative
CredentialsHigh school diploma or equivalent; training on insurance policiesHigh school diploma or equivalent; certification may be preferred
Work EnvironmentCall center setting, often in a corporate officeOffice environment, interacting directly with clients or via phone
Employer & IndustryInsurance companies, third-party administratorsInsurance providers, healthcare organizations
Common Search & ComparisonFocuses on call center operations, volume, and support rolesEmphasizes direct customer interaction and service quality

The main difference is that a Health Insurance Call Center role typically involves handling high-volume calls in a centralized setting, focusing on support and information dissemination. In contrast, a Health Insurance Customer Service Representative often interacts directly with clients, providing personalized assistance. Both roles require similar credentials but differ mainly in scope and work environment.

What are popular job titles related to Health Insurance Call Center jobs in Remote, OR?

For Health Insurance Call Center jobs in Remote, OR, the most frequently searched job titles are:

What job categories do people searching Health Insurance Call Center jobs in Remote, OR look for?

The top searched job categories for Health Insurance Call Center jobs in Remote, OR are:

Health Insurance Call Center jobs near you
Infographic showing various Health Insurance Call Center job openings in Remote, OR as of August 2026, with employment types broken down into 77% Full Time, 5% Temporary, and 18% Contract. Highlights an 79% In-person, and 21% Remote job distribution, with an average salary of $37,220 per year, or $17.9 per hour.

Patient Services Representative - Floater

Waterfall Community Health Center

North Bend, OR • On-site

$18.54 - $22.64/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Job description

Job Type
Full-time
Description
Job Purpose:
The Floater Patient Services Representative works in a team-based, patient-centered primary care clinic serving insured and uninsured clients with a special emphasis on care for persons who experience barriers to accessing care due to income, language, cultural, and social barriers.
Duties:
  • Adhere to the spirit of Waterfall Community Health Center to remove barriers to care and align with our Mission Statement while performing assigned duties.
  • Demonstrate the core values of Integrity, Respect, Accountability, Compassion, Partnership, and Collaborative Communication.
  • Ensure new and existing patients' registration and scheduling needs are met.
  • Assist new and existing patients with completing the paperwork necessary to create and maintain active patient registration status.
  • Complete appropriate forms and enter patient information into the EPIC EHR system.
  • Collect patient fees.
  • Field phone calls regarding billing issues, appointment cancellations, and any other patient concerns.
  • Answer high-volume calls in a timely manner and direct calls to appropriate staff.
  • Copy and scan patient information.
  • Review and update FQHC (Federally Qualified Health Center) documents.
  • Provide excellent customer service.
  • Call patients for appointment reminders.
  • Scrub the charts before the visit for patients who will be seen in the clinic.
  • Verify insurance coverage and notify the patient if the provider is not credentialed with their insurance.
  • Provide good faith estimates to patients before appointment.
  • Offer prompt pay or sliding fee scale.
  • Schedule and/or cancel patient appointments.
  • Assist with credentialing as needed.
  • Other related duties as may be assigned by the Supervisor.

Floater Duties:
  • This position is assigned to the main clinic as a "home" base.
  • Travel between Waterfall's five clinics will be necessary to cover for PSRs who are absent due to illness, PTO, leaves of absence, etc.
  • If employee is traveling between clinics using their own vehicle, employee will be reimbursed for mileage travelled, consistent with the Mileage Reimbursement Policy.
  • Employee will be paid their normal hourly rate for travel between clinics, consistent with State and Federal rules and statutes.

Requirements
Education and/or Experience and Qualifications:
  • High School Diploma or GED
  • Experience in health care, customer service, or public relations preferred.
  • Strong computer skills including experience with Microsoft office software.
  • Excellent verbal and written communication, problem solving and organizational skills.
  • Understanding of labor law and employment equity regulations

Licensures/Certifications:
  • Non-violent Crisis Intervention Comprehensive training class completed within 6 months of hire and recertify prior to the expiration date.
  • Current American Health Association (AHA) Basic Life Support Card (BLS) or within 6 months of hire.

Immunizations Required:
  • TB (test upon hire)

Physical Requirements:
  • Prolonged periods sitting at a desk working at a computer.
  • Able to lift 15 pounds occasionally.
  • Travel between Clinics

Benefits:
  • Competitive PTO Accrual (up to 193 hours of PTO accrual each year to start).
  • 7 Paid Holidays (You must be scheduled to work the holiday to qualify for holiday pay).
  • Medical/Dental/Vision (100% employer paid).
  • 401K Retirement Plan (6% match).
  • Options for long-term disability.
  • $50,000 Life Insurance Policy (options for additional voluntary life).
  • Additional Voluntary Critical Illness, Accident, and Hospital Indemnity coverage is available.
  • Employee Assistance Program (EAP).
  • Downtown Health and Fitness gym membership discount.
  • Headspace Care employer paid membership.

Salary Description
$18.54 to $22.64

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