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INFORMATION SYSTEMS COORDINATOR

Under the direction of the Informatics Division Director, the Information Systems Coordinator manages the information technology systems that support the Allen County Department of Health and coordinates with the County’s third party information technology (IT) vendor to support the department’s needs. The Information Systems Coordinator oversees and supports various data platforms and represents the department as a Super User and trainer for the enterprise-wide permitting system. This position conducts overall departmental data analysis, training and dashboard development. This position also assists Department Administration with various equipment-related tasks, data management, research and other IT-related day-to-day activities needing support, development and IT/Equipment/Data troubleshooting. This position is covered as defined by The Board of Commissioners of the County of Allen Employee Handbook.

ESSENTIAL FUNCTIONS: 

• Develops reports, tests software and platforms, assists with various GIS-related projects, develops and implements the training for new staff on uses of a variety of systems and is the point person for development and troubleshooting of the permitting and vital records data platforms.
• Analyzes various departmental data utilizing programming such as Power BI, developing reports utilizing Crystal Reports and Ad Hoc reporting products, assists with in-house Accela Citizens Access or similar, and works with any other platforms deployed to include testing and training as directed.
• Acts as the Allen County Department of Health’s designated Super User for Accela and Application Extender, developing and conducting all related training and troubleshooting and elevating issues to IT contractor for support.
• Develops reports for departmental use in Accela, and assists with data management, developing internal/external data mechanisms such as dashboards.
• Assists with various GIS-related projects, mapping and data epidemiological processes, and staff training as directed.
• Manages the procurement, testing and troubleshooting of all field equipment for use with Accela and other platforms as directed.
• Manages and oversees the Department’s information technology equipment inventory including but not limited to, procurement, implementation, troubleshooting, tracking, and staff training.
• Coordinates and acts as the departmental contact for any new departmental or enterprise-wide application, portal, platform or IT-related process to include exploration, development, training and deployment as directed.
• Coordinates with Allen County’s third-party information technology vendor to refresh computers and other related equipment, working with the Informatics Director for deployment with all staff. Coordinates periodic cell phone and mobile device equipment refresh projects as directed.
• Manages and maintains department’s five digital displays in waiting areas as well as all relevant software, specifically administrating software accounts, creating content, training on software, and working with third-party vendors.
• Develops/Manages staff’s daily and monthly report spreadsheets to include functionality of the reports in use, troubleshooting and data analysis as requested.
• Assists all division directors with the creation of various excel spreadsheets and reports and assists in epidemiological investigations as necessary.
• Communicates computer/internet/system outages and resolution updates to staff when directed. Represents the Department at various meetings and events when requested.
• Assists Department Administrator with Health First Indiana/Health First Allen County grants, data, program tracking to include entry of data in state portal or similar.
• Assists with other special projects when needed. Performs leadership tasks and acts as the main IT-related point person in the absence of the Informatics Director.
• Performs all other duties as assigned, including overtime as required.
  

REQUIREMENTS:

• Associate’s degree in information technology, computer science, data management, project management, or significant experience in public health and computer practice preferred.
• More than three years of information technology or data analysis experience.
• Working knowledge of Accela, Application Extender/Enhancer, Crystal Reports, Power BI, GIS/GPS platforms, network environments, print servers, database development, and general IT equipment troubleshooting preferred.
• Strong written and verbal skills to include experience and ease in public speaking.
• Proficient in various Microsoft Office 365 products, especially Word, Excel, Power Point and Teams.
• Attention to detail, ability to analyze data and trends with regard to disease, and strong data entry and overall communication skills
• Capacity to take an idea or concept, consider all impacts and produce a product that addresses needs.
• Aptitude to learn new software programs, become proficient, and be able to train others on use of software.
• Ability to multi-task many projects at once with strong organizational skills.
• Proficient in delivering professional training and presentations to both small and large audiences.
• Competence to work with diverse groups of individuals with varying sets of skills and knowledge

DIFFICULTY OF WORK:

The Information Systems Coordinator performs work that is broad in scope and of substantial intricacy when supporting the Informatics Division as a Super User and trainer of various data platforms within the Allen County Department of Health.  Judgment is needed when testing software and platforms and assisting with SERV-IN.

RESPONSIBILITY:

The Information Systems Coordinator performs work that involves standardized practices, procedures and general instructions when assisting with GIS-related data projects and development.  Work requires some analysis and judgment in making non-routine decisions and recommendations when assisting the Administration Division and Department Administrator with various duties associated with equipment-related tasks.

PERSONAL WORK RELATIONSHIPS:

The Information Systems Coordinator maintains contact with other County employees, local, state and federal agencies and members of the general public regarding the support of the Informatics Division as a super user and training of various data platforms within the Allen County Department of Health.

WORKING CONDITIONS:

The Information Systems Coordinator performs majority of work in a standard office environment with the ability to move around freely.  Some lifting of up to fifty pounds, bending, pushing/pulling loads, reaching over head and kneeling.  Frequent sitting, typing, proofreading, mental/visual effort, transcription and attention to detail are also necessary.

SUPERVISION:

None

LICENSING:

None

IMMEDIATE SUPERVISOR:

Informatics Division Director

HOURS:

8:00 am – 4:30 pm; 37.5 hours/week; overtime as required

EEO CATEGORY:

0802

WORKER’S COMP CODE:
8810