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$25K

$76.4K

$162K

How much do headway workforce jobs pay per year?

As of Sep 2, 2026, the average yearly pay for headway workforce in the United States is $76,417.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,500.00 and $92,000.00 per year, depending on experience, location, and employer.

What is Headway Workforce?

Headway Workforce typically refers to a company or service that specializes in providing staffing solutions, workforce management, and human resources support to other organizations. They connect businesses with qualified temporary, part-time, or full-time workers across various industries. By handling recruitment, onboarding, and administrative tasks, Headway Workforce helps businesses save time and streamline their hiring processes. Their services can be beneficial for companies with fluctuating staffing needs or those seeking specialized talent.

What are the key skills and qualifications needed to thrive as a workforce manager at Headway, and why are they important?

To thrive as a Workforce Manager at Headway, you need expertise in workforce planning, data analysis, scheduling, and a background in business administration or a related field. Familiarity with workforce management software, HR information systems (HRIS), and data analytics tools is typically required. Exceptional communication, problem-solving, and leadership skills help you effectively manage teams and respond to dynamic staffing needs. These competencies ensure optimal staffing, improved productivity, and alignment with organizational goals.

What are the main challenges faced by professionals working at Headway Workforce, and how can they prepare to address them?

Professionals at Headway Workforce often navigate the dynamic staffing and workforce solutions industry, where adapting to clients’ evolving needs and rapidly changing market conditions is essential. Common challenges include managing multiple client accounts, balancing varied workforce demands, and staying up-to-date with labor regulations. To succeed, candidates should be ready to demonstrate strong organizational skills, proactive problem-solving, and effective communication within diverse teams. Familiarity with HR technology and a commitment to client service will help professionals excel in this fast-paced environment.

What is the difference between Headway Workforce vs Healthcare Recruiter?

AspectHeadway WorkforceHealthcare Recruiter
CredentialsVaries; often includes staffing or healthcare certificationsTypically requires healthcare or staffing certifications
Work EnvironmentStaffing agency, healthcare facilities, or corporate officesHealthcare facilities, staffing agencies, or recruitment firms
Industry UsageUsed across multiple industries including healthcare, IT, and industrial staffingPrimarily in healthcare industry recruitment
Job FocusStaffing, workforce management, client relationsCandidate sourcing, interviewing, placement in healthcare roles

While both roles involve staffing and recruitment, Headway Workforce generally refers to a staffing agency or platform that manages various industries, including healthcare. Healthcare Recruiters focus specifically on sourcing and placing healthcare professionals. The main difference lies in scope and industry specialization, with Headway Workforce offering broader staffing solutions and Healthcare Recruiters specializing in healthcare placements.

What cities are hiring for Headway Workforce jobs?

Cities with the most Headway Workforce job openings:

What states have the most Headway Workforce jobs?

States with the most job openings for Headway Workforce jobs include:

What job categories do people searching Headway Workforce jobs look for?

The top searched job categories for Headway Workforce jobs are:

Headway Workforce jobs near you
Infographic showing various Headway Workforce job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 13% Part Time, and 9% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $76,417 per year, or $36.7 per hour.

Product Manager, Contact Center Modernization Healthcare)

Headway Tek Inc

Dallas, TX • On-site

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Product Manager, Contact Center Modernization Healthcare )

Location: St. Louis, MO / Dallas, TX / New York, NY- Hybrid

C2C or W2

Position Summary

  • We are seeking a seasoned Senior Product Manager to lead the strategic migration of our legacy contact center platforms (e.g., Avaya) to Amazon Connect, with a specific focus on healthcare payer operations. This role will be responsible for delivering scalable, cloud-native, and intelligent contact center solutions that enhance member and provider engagement, improve operational efficiency, and ensure compliance with healthcare industry standards.
  • The ideal candidate will have a strong background in healthcare payer environments, deep experience with contact center technologies, and a proven ability to drive digital transformation initiatives in regulated industries.

Key Responsibilities

  • Lead the end-to-end migration of legacy contact center systems (e.g., Avaya, Cisco) to Amazon Connect, from discovery and planning through execution and rollout.
  • Define and execute the product strategy and roadmap for contact center modernization, aligning with enterprise goals, user needs, and compliance requirements.
  • Collaborate with IT, telephony/voice infrastructure teams, business operations, clinical teams, and customer service leadership to define functional and technical requirements.
  • Serve as the primary voice of the customer (members, providers, internal users) in developing contact center features, IVR flows, routing logic, and integration with downstream systems (e.g., CRMs, case management tools, claims systems).
  • Evaluate and optimize customer journeys across voice and digital channels (chat, SMS, email), ensuring seamless and empathetic support experiences.
  • Leverage AWS ecosystem tools (e.g., Lex, Lambda, Connect Flows, Contact Lens) to enable smart routing, automation, sentiment analysis, and real-time analytics.
  • Develop and track key KPIs and performance metrics (e.g., average handle time, NPS, first call resolution, abandonment rates) to ensure quality and efficiency.
  • Own vendor relationships, contracting, and governance for telephony, transcription, workforce management, and analytics tools.
  • Champion agile methodologies, backlog prioritization, and sprint execution across cross-functional teams.
  • Drive change management, training, and adoption strategies across operational teams to ensure successful platform transition.

Required Qualifications

  • 7+ years of product management experience, with at least 3 years leading initiatives in contact center platforms or voice automation within a healthcare payer setting.
  • Strong understanding of healthcare call center operations, including member services, provider support, care management, and utilization review.
  • Proven experience with Amazon Connect migration projects, including integration with AWS services, telephony architecture, and IVR design.
  • Solid knowledge of HIPAA, PHI handling, and security best practices in cloud communications.
  • Experience with voice UX, IVR design, and contact center reporting/analytics.
  • Strong business and technical acumen with the ability to translate complex requirements into clear user stories and product features.
  • Demonstrated success influencing cross-functional teams, executive stakeholders, and vendor partners.
  • Expertise in agile frameworks, especially SAFe or Scrum, and tools like JIRA, Confluence, and Productboard.

Education

  • Bachelor's degree in Computer Science, Information Systems, Healthcare Administration, or related field required.
  • Master's degree or certifications in Product Management, Cloud Technologies (especially AWS), or Healthcare IT preferred.

Preferred Experience

  • Direct experience with Amazon Connect, Avaya, Genesys, or Cisco telephony platforms and their migration to cloud-based enviro

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