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Head Store Manager Jobs in Alberta (NOW HIRING)

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Head Store Manager information

What does a head store manager do?

A Head Store Manager oversees the daily operations of a retail store, ensuring that sales goals are met, staff are managed effectively, and customers receive excellent service. They are responsible for hiring and training employees, managing inventory, creating work schedules, and implementing store policies. Additionally, Head Store Managers analyze sales data, handle customer complaints, and coordinate with upper management to align store strategies with company goals.

What are some common challenges faced by a head store manager, and how can they be effectively addressed?

As a Head Store Manager, one of the main challenges is balancing operational efficiency with delivering outstanding customer service. Managing a diverse team, handling inventory issues, and meeting sales targets can be demanding. To address these challenges, strong communication skills, effective delegation, and regular training sessions are crucial. Additionally, leveraging data and feedback for decision-making helps ensure both staff and customers have positive experiences, while also supporting the store’s overall goals.

What are the key skills and qualifications needed to thrive as a head store manager, and why are they important?

To thrive as a Head Store Manager, you need strong leadership, retail operations knowledge, and experience in inventory management, often supported by a degree in business or retail management. Familiarity with point-of-sale (POS) systems, inventory management software, and sales analytics tools is typically required. Excellent communication, problem-solving, and team motivation skills help drive store performance and foster a positive work environment. These skills ensure efficient store operations, high customer satisfaction, and achievement of sales and profitability goals.

What is the difference between Head Store Manager vs Store Supervisor?

AspectHead Store ManagerStore Supervisor
ResponsibilitiesOversees multiple store operations, manages staff, develops sales strategiesSupervises daily store activities, manages staff on shift, ensures customer satisfaction
Required CredentialsExperience in retail management, leadership skills, sometimes a degree in businessExperience in retail, strong communication skills, on-the-job training
Work EnvironmentCorporate office and multiple store locationsSingle store, on-site

The Head Store Manager typically oversees multiple stores and develops strategic plans, while the Store Supervisor focuses on daily store operations and staff management within a single location. Both roles require retail experience, but the Head Store Manager's responsibilities are broader and more strategic.

How much do you get paid as a head store manager?

The average salary for a head store manager typically ranges from $45,000 to $80,000 annually, depending on the industry, location, and experience. Many also receive bonuses and benefits, and strong leadership and sales skills can influence compensation levels.

Is a head store manager a stressful job?

A head store manager role can be stressful due to responsibilities such as overseeing daily operations, managing staff, meeting sales targets, and handling customer issues. The job often requires strong leadership, multitasking, and problem-solving skills, and workload can vary depending on store size and location.

What are the most commonly searched types of Store Manager jobs in Alberta?

The most popular types of Store Manager jobs in Alberta are:

What cities in Alberta are hiring for Head Store Manager jobs?

Cities in Alberta with the most Head Store Manager job openings:

Head Store Manager jobs near you

Financial Service Representative - LendDirect Office 1629

Attain Finance

Edmonton, AB • On-site

Full-time

Medical, Life, PTO

Posted 23 days ago

Job description

Overview

If you're seeking more than just a job, join LendDirect and kickstart your career!

Are you ready to make a difference in the world of consumer finance? At LendDirect, a proud member of the Attain Finance family, we bring over 50 years of expertise in providing credit solutions across the U.S. and Canada. Our deep roots in the financial industry have empowered us to develop convenient, easily accessible financial services that meet our customers' growing needs.

Join a leading consumer credit lender that thrives on innovation and collaboration, where your contributions are truly valued. As part of Attain Finance, our portfolio includes distinguished brands like Cash Money, LendDirect, Heights Finance. Each brand is constantly evolving to better serve our customers.

Be part of a dynamic team that is shaping the future of consumer finance. Apply today!

Stories of Success

"After starting as a Financial Service Representative in late 2021 it was within a year, I quickly rose to being a Shift Lead. I trained diligently with my Branch Manager and Assistant Manager for two more years until my District Manager approached me with the opportunity to move into a BM position at a new cashless location. Over the course of six months, I was able to study and observe several stores in my district for different views and styles of work, and in December 2024 I successfully opened the new branch in Saint John! With the support of several key people from head office and my DM, I am gracious for the opportunities that have been given to me in my three years here with LendDirect."

~ Conner B., Branch Manager - St. John, NB

 

"My nearly decade-long journey with LendDirect has been an incredible experience filled with growth, opportunity, and development. Over the years, I've had the privilege of working in three different provinces, held various positions, which allowed me to adapt to diverse markets, broaden my skill set, and gain a comprehensive understanding of the business. In 2024, I was honored to take on the role of District Manager! Looking back on the past decade, I'm incredibly grateful for the opportunities I've been given to grow within the organization. My journey with LendDirect has been defined by continuous learning, embracing challenges, and striving for excellence. I'm excited to build on this foundation and look forward to what the future holds as I continue my career."

~ Casey B., District Manager - Saskatchewan

"In 2015 I joined the company as an Assistant Manager.  One year later I was promoted to Branch Manager where I focused on building relationships and developing others in my store to help them get ready for their next position within the company.  In 2021, I moved into corporate as part of the Attain Finance Talent Acquisition team!"

~ Hypatia P., Store Operations Recruiter - Canada

Responsibilities

As a Financial Service Representative, you'll be at the heart of our customer experience-delivering exceptional service, building lasting relationships, and helping individuals secure the financial solutions they need. This is more than just a job-it's a chance to grow your career, make a difference, and be rewarded for your success.

If you're a motivated, customer-focused professional with a passion for helping others and a drive to succeed, we want to hear from you. Join our team and let's achieve success together!

  • Deliver Exceptional Service: Provide outstanding support to both new and existing customers, guiding them through the loan process with care and professionalism.
  • Drive Sales Growth: Use consultative sales techniques to educate customers on financial products and services, identifying opportunities to upsell and cross-sell.
  • Engage Customers: Manage inbound calls with confidence and make proactive outbound calls to attract new business and promote our offerings.
  • Support Delinquency Management: Collaborate with customers on past-due accounts, offering solutions and working toward resolution.
  • Learn and Grow: Participate in a hands-on training program with one-on-one mentoring to build your skills and confidence.
  • Ensure Compliance: Follow all regulatory guidelines and company policies to protect customer information and company assets.

This is your opportunity to build a rewarding career with a company that values your contributions and supports your growth.

Qualifications

We're looking for individuals who are passionate about customer service, eager to learn, and ready to grow in a fast-paced, team-oriented environment.

  • Customer Focus: A genuine desire to help others and provide top-tier service in every interaction.
  • Sales Mindset: Confidence in promoting products and services that meet customer needs.
  • Strong Communication: Excellent verbal and written communication skills, with the ability to build rapport quickly.
  • Problem-Solving Skills: Ability to think on your feet and offer creative solutions to customer challenges.
  • Adaptability: Willingness to learn new systems and processes in a dynamic environment.
  • Team Player: A collaborative spirit with a desire to contribute to team success.
  • Educational Background: High School diploma or equivalent required; college coursework or degree is a plus.
  • Industry Experience: Experience in customer service, sales, or consumer finance is preferred but not required-we'll train the right candidate!

 

Work Location: 14065 Victoria Trail NW, Unit 215, Edmonton, AB T6H 5K4

Operating Hours: Monday - Friday 9:00am - 7:00pm, Saturday 9:00am - 6:00pm

Hourly: $19.00 - $25.00

The base hourly range represents the low and high end of the anticipated hourly range for this position based on the provincial average.  The actual base hourly offered for this full-time position will be determined by various factors, including, but not limited to, location, skills, knowledge, competencies, and experience.

All full-time employees are eligible for benefits effective on their first day of employment, including paid time off, health benefits, basic life insurance, disability coverage, and optional voluntary life benefits. Employees are also eligible to participate in the Company's RRSP/DPSP program after three (3) months of employment, including company matching contributions. 

Other company perks include access to the Employee Assistance Program, Emergency Relief Fund, Attain4All, Tuition Reimbursement, Leadership Development Programs, and potential to earn through the Monthly Bonus Program.

#LI-Onsite

#LendDirect

#LENDRP

Key Words: Customer Service, Loans, Financial Services, Lending, Management, Retail, Office, Sales, Collections

EEO Statement

Attain Finance Supports Equal Employment Opportunity. Attain Finance (dba Cash Money, LendDirect, and Heights Finance) is committed to a policy of providing equal employment opportunity to all qualified employees and applicants. This commitment is reflected in all aspects of our daily operations. We do not discriminate on the basis of race, color, sex, religion, national origin, marital status, age, disability, veteran status, or genetic information in any personnel practice, including recruitment, hiring, training, compensation, promotion, and discipline. Additionally, we do not discriminate based on any other characteristic protected by applicable state/provincial or local law where a particular employee works. In addition, it is the policy of Attain Finance to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by federal law and any state/provincial law where a particular employee works.

Notice to Attain Finance job applicants: Attain Finance will never ask for your personal banking information, transfer of funds, a credit card, or for you to purchase any equipment to process a job application or for training. Authorized Attain Finance representatives' email addresses will end in @attainfinance.com, @heightsfinance.com, @lenddirect.com, and @cashmoney.ca. 

Employment Type: FULL_TIME

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