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Head Of Support Jobs (NOW HIRING)

Pika

Head of Finance

Palo Alto, CA · On-site

$180K - $250K/yr

As Head of Finance, you will be responsible for the overall financial leadership of the company ... Strong track record of supporting fundraising, investor reporting, and board deliverables

ATI

Head of Brakewise

Woburn, MA · On-site

Support successful launch and adoption of new product features and capabilities. * Help shape the ... As Head of Brakewise, you will play a critical role in bringing AI-driven brake intelligence to ...

ATI

Head of Brakewise

Woburn, MA · On-site

Support successful launch and adoption of new product features and capabilities. * Help shape the ... As Head of Brakewise, you will play a critical role in bringing AI-driven brake intelligence to ...

Solera

Head of Goldstar

Westlake, TX · On-site

Head of GoldStar Who We Are Solera is the global leader in vehicle lifecycle management software-as ... Personally engage in and support complex, high-value deals-partnering with teams to navigate long ...

BGC Group

$250/hr

The Head of Application Support will play a crucial role in defining and executing our application support vision for FMX. This involves overseeing first-line support operations, leading major ...

BGC Group

Head of Application Support

Manhattan, NY · On-site

$250/hr

The Head of Application Support will play a crucial role in defining and executing our application support vision for FMX. This involves overseeing first-line support operations, leading major ...

Wonderschool

Head of Engineering

San Francisco, CA

The Head of Engineering is responsible for building the high-performing engineering organization ... Support GTM and operations by delivering the systems needed to drive revenue Drive Business Impact

AppJaxx

Head of Technology

San Antonio, TX · On-site

As we continue to expand, we're looking for a Head of Technology to lead our technical vision ... Design and maintain scalable, reliable, and secure technical infrastructure to support growth.

Wonderschool

Head of Engineering

San Francisco, CA · On-site

The Head of Engineering is responsible for building the high-performing engineering organization ... Support GTM and operations by delivering the systems needed to drive revenue Drive Business Impact

Legalist

Head of Acquisitions

Legalist is seeking a Head of Acquisitions to lead origination and execution for a new investment ... Partner with leadership and operators of acquired businesses to support post-transaction ...

Legalist

Head of Acquisitions

Legalist is seeking a Head of Acquisitions to lead origination and execution for a new investment ... Partner with leadership and operators of acquired businesses to support post-transaction ...

FLSmidth, Inc.

Head of Thickening

Salt Lake City, UT · On-site

While supported by a team of product managers, application engineers, and technical experts, the Head of Thickening must possess sufficient technical depth and industry credibility to engage ...

W3Global Inc.

Head of Maintenance

Lyons, GA · On-site

Head of Maintenance-Plant Operations Position Summary We are seeking an experienced Maintenance ... Support equipment upgrades, facility improvements, and capital investment projects. * Monitor ...

ISG Partners

Associate Director of Support

Evanston, IL · Hybrid

$120K - $150K/yr

You'll report to the Head of Customer Operations and work closely with cross‑functional leaders ... Own support quality end‑to‑end -- SLAs, queue health, escalation frameworks, and service ...

Project Expedition

Head of Client Experience

$80K - $90K/yr

We're looking for a tech-forward Head of Client Experience who knows how to scale high-performing support teams without losing the human touch that customers love. This is a leadership role for ...

Virtual Producer

Head of Technical Support

Los Angeles, CA · On-site

$80 - $100/hr

WHY YOU ARE HERE The Support Manager is a crucial role in the Americas disguise team reporting into the Global Head of Customer Success. The role works alongside country Support Managers and Project ...

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Head Of Support information

See salary details

$22K

$96.6K

$221K

How much do head of support jobs pay per year?

As of Sep 8, 2026, the average yearly pay for head of support in the United States is $96,611.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $125,500.00 per year, depending on experience, location, and employer.

What does a head of support do?

A Head of Support is responsible for overseeing the customer support department, ensuring that customer inquiries and issues are handled efficiently and effectively. They develop support strategies, manage and mentor support teams, and implement tools and processes to improve customer satisfaction. Additionally, they analyze performance metrics, handle escalated issues, and coordinate with other departments to optimize the overall customer experience.

What are the key skills and qualifications needed to thrive as a head of support?

To thrive as a Head of Support, you need expertise in customer service management, strong leadership abilities, and experience with support operations, typically backed by a relevant degree and proven track record in support roles. Familiarity with customer relationship management (CRM) systems, ticketing platforms like Zendesk or Salesforce Service Cloud, and data analytics tools is essential. Exceptional communication, problem-solving, and team-building skills help foster a positive support culture and drive continuous improvement. These skills ensure efficient resolution of customer issues, high satisfaction rates, and the effective scaling of support operations.

How does the head of support typically collaborate with other departments to improve customer experience?

The Head Of Support frequently works cross-functionally with teams such as Product, Engineering, and Sales to ensure customer feedback is heard and acted upon. This collaboration helps identify recurring issues, inform product enhancements, and streamline support processes. By facilitating regular meetings and maintaining open communication channels, the Head Of Support ensures that customer insights lead to meaningful improvements across the organization, ultimately enhancing the overall customer experience.

What is the difference between Head Of Support vs Customer Support Manager?

AspectHead Of SupportCustomer Support Manager
ResponsibilitiesOversees entire support department, develops strategies, manages teams at a high levelManages daily support team operations, handles customer issues, ensures service quality
Required CredentialsOften requires leadership experience, industry knowledge, and sometimes advanced degreesTypically requires customer service experience, leadership skills, and relevant industry certifications
Work EnvironmentStrategic, cross-departmental, high-level decision makingOperational, team-focused, direct customer interaction

The Head Of Support focuses on strategic leadership and overall support department management, while the Customer Support Manager handles daily operations and customer interactions. Both roles require leadership skills and industry knowledge, but differ in scope and responsibilities.

What is the head of support?

The head of support is a leadership role responsible for overseeing customer support teams, developing support strategies, and ensuring high-quality service delivery. They often manage support operations, implement tools like helpdesk software, and coordinate with other departments to improve customer satisfaction.
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Head Of Support jobs near you
Infographic showing various Head Of Support job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $96,611 per year, or $46.4 per hour.

Head of Finance

Palo Alto, CA • On-site

Pika
See more jobs at Pikaexternal

$180K - $250K/yr

Full-time

Posted 8 days ago

Job description

Part-time 25 hours/week, open to full-time.
About the Role
Pika is seeking a strategic and experienced Head of Finance to join our on-site team in Palo Alto. As Head of Finance, you will be responsible for the overall financial leadership of the company, driving strategy, planning, compliance, and execution to enable our next phase of growth as a creative AI leader. You'll work closely with the executive team to ensure financial health, transparency, and effective resource allocation, guiding Pika's business decisions and growth strategy.
What You'll Do
  • Lead and oversee all aspects of Pika's financial operations, including accounting, FP&A, budgeting, treasury, AP/AR, and payroll
  • Build and manage scalable financial planning, modeling, and forecasting processes to guide executive decision-making
  • Develop and drive the company's financial strategy, including long-term planning, fundraising support, and cross-functional resource allocation
  • Direct timely and accurate month-end and year-end close, financial reporting, statutory audits, and tax filings
  • Ensure compliance with all local, state, and federal regulations, as well as GAAP and internal controls
  • Monitor key financial indicators and provide proactive insights on risks, opportunities, and performance trends
  • Set up and manage financial systems and controls necessary for a high-growth, venture-backed environment
  • Partner with leadership across departments (Product, Sales, Operations) to evaluate and support business initiatives and company-wide strategy

What We're Looking For
  • 7+ years of progressive finance leadership, including experience managing a finance team in a high-growth company or startup
  • Demonstrated expertise in financial modeling, forecasting, accounting principles, and business analytics
  • Broad experience managing full-stack finance functions, including budgeting, treasury, compliance, and internal controls
  • Strong track record of supporting fundraising, investor reporting, and board deliverables
  • Meticulous attention to detail and exceptional organization and leadership skills
  • Excellent communication and interpersonal abilities, with confidence presenting to C-suite leadership and the board
  • Bachelor's degree in Finance, Accounting, or a related field required; CPA or MBA strongly preferred

Nice to Have
  • Experience in technology, SaaS, or creative AI sectors
  • Prior leadership within a venture-backed startup
  • Experience implementing or scaling financial systems or working with external partners

What We Offer
  • Competitive executive-level compensation
  • Substantial equity in a high-growth, mission-driven startup
  • Full health benefits, monthly stipends, and regular company retreats
  • Collaborative on-site office environment in Palo Alto (WFH Wednesdays)

About Pika
At Pika, our mission is to make video creation radically seamless, deeply intuitive, and universally accessible. We're reimagining the creative process through AI and building a world-class team to push the limits of technology. Join us in Palo Alto, CA to help shape the future of creative technology and empower the next generation of creators.

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