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Head Of Support Jobs (NOW HIRING)

Wonderschool

Head of Engineering

San Francisco, CA · On-site

The Head of Engineering is responsible for building the high-performing engineering organization ... Support GTM and operations by delivering the systems needed to drive revenue Drive Business Impact

Wonderschool

Head of Engineering

San Francisco, CA

The Head of Engineering is responsible for building the high-performing engineering organization ... Support GTM and operations by delivering the systems needed to drive revenue Drive Business Impact

AURORA

Membership Director

New York, NY · On-site

$240K/yr

Raised $9m from a group of founders, operators, investors, and athletes behind companies including ... supporting their conversion journey, and identifying opportunities to improve the funnel while ...

Hale Centre Theatre

Head of Sound

Sandy, UT · On-site

Department Head of Sound Reports to: CPO & Managing Producer Our Sound Department is at the heart ... Manage audio support for rehearsal spaces, including track-based materials and rehearsal playback ...

Tabs

Head of PeopleOps

New York, NY · On-site

$190K - $250K/yr

Support annual compensation reviews, headcount planning, and people analytics. * Ensure clear ... Prior experience as a Head of, Director, or Senior Manager, or VP of People in a high-growth SaaS ...

AURORA

Membership Director

New York, NY

$240K/yr

Raised $9m from a group of founders, operators, investors, and athletes behind companies including ... supporting their conversion journey, and identifying opportunities to improve the funnel while ...

AURORA

Membership Director

New York, NY · On-site

$240K/yr

Raised $9m from a group of founders, operators, investors, and athletes behind companies including ... supporting their conversion journey, and identifying opportunities to improve the funnel while ...

Legalist

Head of Acquisitions

Legalist is seeking a Head of Acquisitions to lead origination and execution for a new investment ... Partner with leadership and operators of acquired businesses to support post-transaction ...

Tabs

Head of PeopleOps

New York, NY · On-site

$190K - $250K/yr

Support annual compensation reviews, headcount planning, and people analytics. * Ensure clear ... Prior experience as a Head of, Director, or Senior Manager, or VP of People in a high-growth SaaS ...

imgacademy

Head of House

Bradenton, FL

Support the orientation and onboarding process for both new students and staff. * Collaborate with the summer camp and academy teams on residential programming and operations as needed. * Facilitate ...

CharterUP

Head of People

Austin, TX · On-site

Head of People Location: Austin, Texas As we scale, we need a People leader who can help the ... Build and improve the systems and programs that support employee relations, HR operations ...

AEG

Head of House

Bradenton, FL · On-site

The Head of house leads a team of 15+ residential mentors and is accountable for staff supervision ... Support the orientation and onboarding process for both new students and staff. * Collaborate with ...

NCSA

Head of House

Bradenton, FL · On-site

The Head of house leads a team of 15+ residential mentors and is accountable for staff supervision ... Support the orientation and onboarding process for both new students and staff. * Collaborate with ...

AppJaxx

Head of Operations

San Antonio, TX

As we continue to expand, we're looking for a Head of Operations to lead our operational strategy ... Build and implement scalable systems and workflows that support growth and maintain high service ...

Diocese of Austin

Head of Accounting

Austin, TX · On-site

$65K - $75K/yr

The Head of Accounting reports to the Chief Operating Officer and operates under general ... Requirements Job Requirements Support and uphold the philosophy of Catholic ministry and the ...

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All JobsHead Of Support Jobs

Head Of Support information

See salary details

$22K

$96.6K

$221K

How much do head of support jobs pay per year?

As of Jun 9, 2026, the average yearly pay for head of support in the United States is $96,611.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $125,500.00 per year, depending on experience, location, and employer.

What is the difference between Head Of Support vs Customer Support Manager?

AspectHead Of SupportCustomer Support Manager
ResponsibilitiesOversees entire support department, develops strategies, manages teams at a high levelManages daily support team operations, handles customer issues, ensures service quality
Required CredentialsOften requires leadership experience, industry knowledge, and sometimes advanced degreesTypically requires customer service experience, leadership skills, and relevant industry certifications
Work EnvironmentStrategic, cross-departmental, high-level decision makingOperational, team-focused, direct customer interaction

The Head Of Support focuses on strategic leadership and overall support department management, while the Customer Support Manager handles daily operations and customer interactions. Both roles require leadership skills and industry knowledge, but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a Head of Support, and why are they important?

To thrive as a Head of Support, you need expertise in customer service management, strong leadership abilities, and experience with support operations, typically backed by a relevant degree and proven track record in support roles. Familiarity with customer relationship management (CRM) systems, ticketing platforms like Zendesk or Salesforce Service Cloud, and data analytics tools is essential. Exceptional communication, problem-solving, and team-building skills help foster a positive support culture and drive continuous improvement. These skills ensure efficient resolution of customer issues, high satisfaction rates, and the effective scaling of support operations.

How does the Head Of Support typically collaborate with other departments to improve customer experience?

The Head Of Support frequently works cross-functionally with teams such as Product, Engineering, and Sales to ensure customer feedback is heard and acted upon. This collaboration helps identify recurring issues, inform product enhancements, and streamline support processes. By facilitating regular meetings and maintaining open communication channels, the Head Of Support ensures that customer insights lead to meaningful improvements across the organization, ultimately enhancing the overall customer experience.

What does a Head of Support do?

A Head of Support is responsible for overseeing the customer support department, ensuring that customer inquiries and issues are handled efficiently and effectively. They develop support strategies, manage and mentor support teams, and implement tools and processes to improve customer satisfaction. Additionally, they analyze performance metrics, handle escalated issues, and coordinate with other departments to optimize the overall customer experience.
More about Head Of Support jobs
What cities are hiring for Head Of Support jobs? Cities with the most Head Of Support job openings:
What states have the most Head Of Support jobs? States with the most job openings for Head Of Support jobs include:
What job categories do people searching Head Of Support jobs look for? The top searched job categories for Head Of Support jobs are:
Head Of Support jobs near you
Infographic showing various Head Of Support job openings in the United States as of June 2026, with employment types broken down into 93% Full Time, 5% Part Time, and 2% Temporary. Highlights an 90% In-person, and 10% Remote job distribution, with an average salary of $96,611 per year, or $46.4 per hour.
Head of Engineering

Head of Engineering

Wonderschool

San Francisco, CA • On-site

Full-time

Medical, PTO

Posted 10 days ago

Job description

About Wonderschool
Wonderschool builds software and systems that help businesses operate, grow, and generate revenue. We started in childcare and are expanding into adjacent verticals including healthcare, microschools, and other service-based businesses. Our platform combines marketplace, SaaS, and government infrastructure.
We are a Series B company backed by Andreessen Horowitz, Goldman Sachs, Long Journey Ventures, and First Round Capital. The business is cash flow positive and expanding.
A core part of our strategy is using AI systems to increase speed and leverage across the company. We have a dedicated Head of AI Agent Systems role focused on building that capability. The Head of Engineering is responsible for building the high-performing engineering organization that can ship reliable, scalable products and fully leverage these systems.
Position Summary
The Head of Engineering owns product delivery, engineering execution, and team performance.
This role is responsible for ensuring the engineering team consistently ships high-quality, revenue-driving product quickly and reliably. It is a hands-on leadership role: you will manage the team, drive execution, improve development processes, and partner closely with Product and the Head of AI Agent Systems to increase velocity.
This role reports directly to the CEO.
Responsibilities
Own Engineering Execution and Delivery
  • Ensure the team consistently ships high-quality product on time
  • Reduce time from idea to production for core features
  • Drive accountability for delivery across the team
  • Prioritize and ship features tied to revenue quickly
Build and Lead a High-Performance Engineering Team
  • Manage, coach, and develop engineers
  • Hire strong engineers and raise the bar over time
  • Set a high performance standard and enforce it
  • Address underperformance quickly and directly
Improve Development Velocity and Quality
  • Improve engineering processes to increase speed without sacrificing quality
  • Ensure code quality, testing, and reliability standards are maintained
  • Partner with the Head of AI Agent Systems to integrate AI-driven workflows into the development process
  • Ensure engineers adopt tools and systems that increase output
Own Architecture and Technical Direction
  • Make and enforce key architectural decisions
  • Ensure systems are scalable, maintainable, and aligned with product needs
  • Drive simplification and reduce technical debt where it slows the business
Partner with Product and Business Teams
  • Work closely with the Head of Product to translate priorities into shipped product
  • Ensure alignment between product requirements and engineering execution
  • Support GTM and operations by delivering the systems needed to drive revenue
Drive Business Impact
  • Ensure engineering output directly supports revenue growth
  • Improve the speed of shipping features that impact conversion, onboarding, and usage
  • Balance speed and reliability to support long-term growth
What Success Looks Like (6-12 Months)
  • Engineering consistently ships high-quality product on time
  • Time from idea to production is significantly reduced
  • The team is high-performing with clear accountability
  • Engineering output is clearly tied to revenue and product usage
  • AI systems are fully integrated into engineering workflows
Required Qualifications
  • Strong engineering background with experience building and shipping production systems
  • Experience managing and scaling engineering teams
  • Track record of delivering product quickly in a high-growth environment
  • Strong technical judgment and ability to make architectural decisions
  • Experience working closely with product and business teams
Preferred Qualifications
  • Experience at a high-growth startup
  • Experience improving engineering velocity and processes
  • Experience integrating AI or automation into development workflows
  • Background as a founder or early-stage engineer
What We Are Looking For
  • Someone who builds high-performing teams, not just systems
  • Someone who drives execution and holds people accountable
  • Someone who balances speed and quality effectively
  • Someone who partners well with product and leadership
  • Someone who is comfortable being hands-on when needed
Compensation and Benefits
Compensation is competitive and commensurate with experience. This role is eligible for equity.
Wonderschool offers a competitive benefits package, including:
  • Health benefits with up to 100% coverage for employee premiums and up to 80% for dependents
  • Wifi and employee wellness stipends
  • Flexible PTO, paid holidays, and mental wellness days
  • Competitive parental leave (eligible after 6 months of employment)
Location
San Francisco, 5 days per week in office.
Wonderschool is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We plan and structure our interviews to directly assess skills and talent.

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