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Head Of Support Jobs (NOW HIRING)

Head of People

El Cerrito, CA · On-site

$97K - $111K/yr

Head of People Work Year: 12 months Employment Type: Exempt, Full-Time Salary Range: $97,500-$111 ... Support all aspects of employee evaluation and personnel management * Partner with managers to ...

Head of Cultivation

Springfield, IL · On-site

$105K - $125K/yr

  • Medical

  • Dental

  • Vision

Head Of Cultivation Viridian Staffing is seeking a seasoned Head of Cultivation to join our client ... supporting ongoing improvements in yield, efficiency, and compliance. Your leadership will play a ...

New

Head Of Customer Support Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise ...

Head of Customer Support Costa Mesa, California, United States Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced ...

We are looking for a Head of Customer Support to join our team. You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless ...

We are looking for a Head of Customer Support to join our team. You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless ...

We are looking for a Head of Customer Support to join our team. You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless ...

We are looking for a Head of Customer Support to join our team. You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless ...

We are looking for a Head of Customer Support to join our team. You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless ...

We are looking for a Head of Customer Support to join our team. You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless ...

We are looking for a Head of Customer Support to join our team. You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless ...

We are looking for a Head of Customer Support to join our team. You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless ...

We are looking for a Head of Customer Support to join our team. You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless ...

We are looking for a Head of Customer Support to join our team. You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless ...

We are looking for a Head of Customer Support to join our team. You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless ...

We are looking for a Head of Customer Support to join our team. You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless ...

We are looking for a Head of Customer Support to join our team. You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless ...

We are looking for a Head of Customer Support to join our team. You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless ...

We are looking for a Head of Customer Support to join our team. You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless ...

Showing results 21-40

Head Of Support information

See salary details

$22K

$96.6K

$221K

How much do head of support jobs pay per year?

As of Aug 18, 2026, the average yearly pay for head of support in the United States is $96,611.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $125,500.00 per year, depending on experience, location, and employer.

What does a head of support do?

A Head of Support is responsible for overseeing the customer support department, ensuring that customer inquiries and issues are handled efficiently and effectively. They develop support strategies, manage and mentor support teams, and implement tools and processes to improve customer satisfaction. Additionally, they analyze performance metrics, handle escalated issues, and coordinate with other departments to optimize the overall customer experience.

What are the key skills and qualifications needed to thrive as a head of support?

To thrive as a Head of Support, you need expertise in customer service management, strong leadership abilities, and experience with support operations, typically backed by a relevant degree and proven track record in support roles. Familiarity with customer relationship management (CRM) systems, ticketing platforms like Zendesk or Salesforce Service Cloud, and data analytics tools is essential. Exceptional communication, problem-solving, and team-building skills help foster a positive support culture and drive continuous improvement. These skills ensure efficient resolution of customer issues, high satisfaction rates, and the effective scaling of support operations.

How does the head of support typically collaborate with other departments to improve customer experience?

The Head Of Support frequently works cross-functionally with teams such as Product, Engineering, and Sales to ensure customer feedback is heard and acted upon. This collaboration helps identify recurring issues, inform product enhancements, and streamline support processes. By facilitating regular meetings and maintaining open communication channels, the Head Of Support ensures that customer insights lead to meaningful improvements across the organization, ultimately enhancing the overall customer experience.

What is the difference between Head Of Support vs Customer Support Manager?

AspectHead Of SupportCustomer Support Manager
ResponsibilitiesOversees entire support department, develops strategies, manages teams at a high levelManages daily support team operations, handles customer issues, ensures service quality
Required CredentialsOften requires leadership experience, industry knowledge, and sometimes advanced degreesTypically requires customer service experience, leadership skills, and relevant industry certifications
Work EnvironmentStrategic, cross-departmental, high-level decision makingOperational, team-focused, direct customer interaction

The Head Of Support focuses on strategic leadership and overall support department management, while the Customer Support Manager handles daily operations and customer interactions. Both roles require leadership skills and industry knowledge, but differ in scope and responsibilities.

What is the head of support?

The head of support is a leadership role responsible for overseeing customer support teams, developing support strategies, and ensuring high-quality service delivery. They often manage support operations, implement tools like helpdesk software, and coordinate with other departments to improve customer satisfaction.
More about Head Of Support jobs

What cities are hiring for Head Of Support jobs?

Cities with the most Head Of Support job openings:

What states have the most Head Of Support jobs?

States with the most job openings for Head Of Support jobs include:

Infographic showing various Head Of Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $96,611 per year, or $46.4 per hour.

$97K - $111K/yr

Full-time

Re-posted 9 days ago


Job description

Job Title: Head of People
Work Year: 12 months
Employment Type: Exempt, Full-Time
Salary Range: $97,500-$111,350
Supervisor: Executive Director
OUR MISSION
Invictus Academy of Richmond prepares 100% of students in grades 7-12 to thrive in the colleges of their choice, solve relevant problems, and communicate with confidence.
OUR SCHOOL
Invictus Academy is a high performing independent public charter school located in El Cerrito, and we are seeking a Head of People who wants to join our team and create an exceptional school.
Invictus creates joyful, rigorous classroom cultures where students understand the importance of the content they are learning, and how it connects to their everyday lives and ambitions. We work to ensure that in every lesson, the heavy lifting is done by our students.
We build trusting, authentic relationships with students, families, and colleagues. With these relationships as our foundation, we work closely with each other to support students in meeting the highest academic and behavior expectations. At Invictus, we are eager to learn about and implement restorative approaches to support students to be their best selves.
Invictus Academy of Richmond embodies humility and constantly strives to strengthen our knowledge, skills, and practice. We crave feedback and welcome opportunities to grow through observations, coaching meetings, and professional development.
We are fiercely solutions-oriented. We never shy away from a problem that we must solve to achieve our mission, but always bring potential solutions to the table.
ESSENTIAL FUNCTIONS
Invictus Academy is an independent public charter school located in El Cerrito and we are seeking a Head of People to join our team who believes deeply that the mission, model, and values at Invictus are driving improved educational outcomes for students.
The Head of People plays an invaluable role in overseeing and coordinating all personnel related topics to ensure a high quality experience for all employees. The Head of People works closely with our Leadership Team and Back Office Support Providers. We are seeking a candidate who brings Human Resources knowledge, creativity, experience building relationships, and will take initiative to support our growing school. We are looking for a candidate who is highly reliable, can balance many responsibilities and is willing to go above and beyond as a member of the team.
We are seeking an exceptional individual to execute the following essential job functions and professional responsibilities:
The Head of People oversees all functions of human resources, including the following:
Talent
  • Leads, coordinates, and manages all aspects of recruitment, including development of application materials and pipeline, screening, interviews, reference checks, and offers
  • Generate new recruitment avenues, especially to support having a diverse staff
  • Develops and oversees effective onboarding and new staff programming
  • Write job descriptions, design and monitor staff modeling (compensation and classification)

Human Resources Liaison and Onsite HR Operations
  • Maintains systems for timely and accurate response to internal and external data requests, including on-site position control
  • Primary point of contact with back office provider on all applicable services provided, including payroll, benefits, leave administration, workers compensation
  • Support all aspects of employee evaluation and personnel management
  • Partner with managers to provide consultation and coaching related to progressive discipline practices
  • Define and refine employee policies and practices, including staff handbook
  • Implement systems solutions as organization grows to improve efficiencies
  • Engage in strategic planning for quality improvements, Charter Authorization, and decision making
  • Provide annual professional development training to ensure employee policy adherence and understanding

Compliance
  • Holds responsibility for oversight of general compliance across all areas of school business operations, including serving as point of contact and liaison for both external constituencies and internal school leads
  • Ensures relevant compliance, reporting, and other operational deadlines are met
  • Maintain and manage access to all compliance systems
  • Responsible for development, updating, and annual evaluation of Credentialing Plan
  • Provide on-site follow up for teacher credentialing paperwork
  • Support existing grants and seek additional partnership opportunities for teacher credentialing pathways
  • Supports the Executive Director in ensuring that school policies are current and legally compliant

Culture
  • Supports administration of Employee Surveys, monitoring benchmarks for improvement
  • Establishes and upholds channels for employees to address and resolve workplace challenges
  • Collaborate with school leadership to develop a culture that supports and recognizes diversity, equity, and inclusion
  • Collaborate with school leadership to plan events, activities, and other strategies to develop a positive and sustainable staff culture

PROFESSIONAL RESPONSIBILITIES
  • Demonstrate regular and consistent attendance in order to perform essential functions of the role.
  • Collaborate with staff and leadership to continuously improve practices and address student needs effectively.
  • Foster open and respectful communication, offering and receiving constructive feedback to enhance personal and team performance.
  • Set and hold high expectations for academics and behavior.
  • Develop trusting, authentic relationships with students and their families.
  • Create and maintain a joyful, safe, structured, and engaging school and classroom culture.
  • Encourage students and teachers to take risks and learn from their mistakes and create opportunities for students to leverage the power of their voice.
  • Supervise and engage with students in-person to ensure student safety and learning.
  • Uphold and model core values, including purpose, perseverance, productivity, growth mindset, integrity, leadership, joy, gratitude, mindfulness, and kindness.
  • Perform any other reasonable duties or responsibilities as assigned by your supervisor.
  • Participate in the performance evaluation process, which is based on adherence to the outlined responsibilities and qualifications.

PUBLIC SCHOOL EMPLOYMENT REQUIRED QUALIFICATIONS
  • Earned Bachelor's Degree.
  • At least three years of coaching and team development experience.
  • At least three years of K-12 school leadership or administration experience.
  • Pass a Criminal Background Check through the Department of Justice.
  • Obtain a negative TB reading prior to starting employment.

DESIRED QUALIFICATIONS
  • Bilingual in Spanish.
  • Educator or Administrator Credential holder.

WORK ENVIRONMENT AND PHYSICAL DEMANDS
This full-time and on-site position requires sufficient mobility to report to campus, work in an office, and engage with students, families, and colleagues, with or without reasonable accommodations. The role may involve light lifting, pushing/pulling, standing, sitting, and bending for extended periods. Success in this role requires working well under pressure, meeting deadlines, and adapting to stressful and unpredictable environments. The employee must effectively prioritize and organize tasks while maintaining open and respectful communication with families and community members using school platforms and technology. Attendance and active participation in school-wide events, professional development sessions, and other assigned meetings are essential.
NON-DISCRIMINATION
Invictus Academy acknowledges and agrees that all persons are entitled to equal employment opportunity. Invictus Academy shall not discriminate against applicants or employees on the basis of race, color, religion, sex, gender, gender expression, gender identity, sexual orientation, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, genetic information, military and veteran status, or any other characteristic protected by California or federal law. Equal employment opportunity shall be extended to all aspects of the employer-employee relationship, including but not limited to recruitment, selection, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall, and dismissal from employment.